490 comments found.
Is there an online help desk that I can communicate? It’s been 5 days since I purchased the product and I’m no further along the journey to properly setting up the entire system without issues. Been waiting for a reply via email for two days to get an update on the progress so I can plan what I can do.
Hi,
We have been replying you via the emails you send to support@growcrm.io
I have just replied to you again this morning.
The issues that you raised have all been addressed in my response.
We currently provide support via email and not a help desk.
Can you add a page builder or a form builder to make it stand alone
Hi,
These 2 items are not currently on our roadmap.
Thanks for your response. i didn;t read properly before making payment. i currently removed my non saas and just seeing i needed a different type of hosting. i have sent request for installation . i have AApanel
Hi,
The SaaS version of Grow CRM required Cpanel’s API and It cannot be installed on AAPanel.
You will need to find a web host that uses Cpanel.
You can then submit your installation request, and we will get you set up.
can you refer me to a guide on how to create custom filed the one on documentation not explained. checkbox , dropdown etc
Hi,
The documentation does show (with arrows and annotations) the different form fields. Please see https://growcrm.io/documentation/clients-custom-fields/
Not explained still can’t create a drop down form field. Secondly, does your new updates upcoming include webhook so we can trigger instant WhatsApp notifications on forms
Hi,
Can you email us at support@growcrm.io and share a screenshot or recording of the error that you are getting when trying to create a dropdown?
The current update does not include a webhooks feature.
The checkbox does not show textbox to enter the options https://prnt.sc/vg7fqRgV0iuZ
i have sent email
Hi,
What you are describing is not a checkbox but a radio field. A checkbox is a standalone field and has no options.
Examples:
- Agree to terms of service (checkbox)
- Which product do you want A, B or C (radio)
The CRM custom fields do not currently support radio fields
Thanks
Hi, still on track to provide an update that supports API access and webhooks in Q1 as mentioned? We need this!
Hi,
We are making very solid progress on the API. We will keep you update in our newsletters.
I have a problem intalling the software y send You a email to support@growcrm.io for your help
Hi,
We do not have an email from you. Can you please resend.
Hello We successfully installed Grow CRM SaaS on our server, but the Bulgarian language is not available in the language selector.
On the server, the available languages are located under: /application/resources/lang/ and there is no bulgarian (or bg) folder present.
Could you please send us the official Bulgarian language pack (the full bulgarian folder with all required translation files), or provide a download link and installation instructions?
Thank you in advance.
Best regards,
Hi,
Please email us at support@growcrm.io and we will assist you.
Hello, is your script compatible with stripe and paypal subscription? (automatic payment every month). Is it possible to download an invoice for each order?
Hi,
Yes, you can use Stripe or PayPal for customers that sign up with your CRM plans. The billing is automatic each month.
There are no invoices generated in the CRM for subscriptions
The calendar event view isn’t very clear. On days with events, there’s a very light background color that makes it difficult to read individual events. This happens in both Month and List views. Is it possible to customize this view to make it more readable? If so, how? Thanks.
Done
Hello. Just a pre-sale question. In the demos, I do not see any way to create a credit note for an invoice.
Hi,
The credit not feature is not currently available.
Support not replying i have buy theme last 3 day no any response very bad
Hi,
Our support turnaround is within 24-48hrs.
In the past 3 days we have replied you 4 times.
Hello, if I want to add taxes to the reports, add or delete invoices, and have the option to reset profits annually, can you customize that for me, or can I do it with the help of an expert?
Hi,
We provide you with a full source code, which means you can use any developer to assist you with any custom changes that you require.
We also offer a custom development service. Please see the link below for details.
https://growcrm.io/custom-grow-crm-development/Hello Grow CRM team,
I would like to suggest and request an evaluation of some points that I consider strategic for the Brazilian market and that could significantly improve product adoption and user experience. Please find the topics below for your consideration:
1. Mercado Pago integration Mercado Pago is one of the most widely used payment methods in Brazil, including Pix. A native integration (especially for subscriptions) would increase conversion rates and reduce costs for customers.
2. Post-payment webhooks The ability to configure webhooks triggered after payment confirmation, enabling integrations with external tools (automations, ERPs, n8n, etc.).
3. Lead automations by stage Implement automations based on pipeline stages, allowing automatic actions when a lead enters, leaves, or moves between stages.
4. Real-time balance update on the Leads Kanban Currently, when moving a lead between stages, the deal value/balance is only updated after refreshing the page (F5). It would be important to have this value updated in real time to improve usability.
5. WhatsApp integration (Official API and Evolution) Direct integration with the official WhatsApp API and also with solutions such as Evolution, enabling communication, history tracking, and automations within the CRM.
6. SMS sending Inclusion of an SMS module for notifications, campaigns, and lead-based automations.
7. Calendar synchronization Synchronization with Google Calendar, Outlook/Hotmail, and Apple Calendar to simplify the management of meetings, tasks, and follow-ups.
8. VoIP calling (WebRTC) The ability to place calls directly from the browser using WebRTC, with automatic logging in the lead/customer activity history.
9. CMS / Blog module – In the Landlord module, there is a blog table inconsistency (the “title” field is typed as a date). – There are also indications in the codebase of an unfinished blog stack. – Improving this module could allow content creation and management directly within the CRM.
10. App / module for landing pages integrated with SMS If an SMS module exists, it would be very interesting to allow customers to create their own landing pages, capture leads, and manage automations via SMS from those pages.
I believe these improvements would make Grow CRM more competitive and better adapted to the needs of the Brazilian market.
I remain available to clarify any of these points or provide practical use cases.
Hi,
Thank you very much for the very detailed feature suggestions to improve Grow CRM.
We will review all of them for consideration on our roadmap.
Thank you.
If i buy this i need to yearly or is one time payment
Hi
Its a one time payment.
Okay thanks i have all code for modifcation ifn future right? No any ristication
Hi,
Yes, the download includes the full source code.
Hello, are planning release a new update and what includes?
Hi,
We released an update last month. We do not have an update currently scheduled.
Are we supposed to also execute the SQL file? this wasnt in the directions however.
Hi,
You can send us an email and we can assist you. support@growcrm.io
updated and now account login has an error
Where did you download the package/file that you used for the update?
Admin side, update (then download update) it downloaded a update zip file
You can email us at support@growcrm.io Provide your CRM details so that we can assist you further.
No problem thank you
Saas subscription plans renew automatically by stripe?
Hello,
Yes. Subscriptions renew automatically. Stripe if one of the supported payment gateways.
I had purchased and will be starting now. Can you tell me what other api are needed to run this saas?
Hi,
No additional API’s are required.
Hi, can you please reset my license? Thank you!
Hi,
You can email us at support@growcrm.io and provide your license code
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