513 comments found.
Is this full scripts or addon? Can I use this with hostinger, please? Thank you.
Yes you can. It is a module for Perfex CRM
Why the emails from our server IMAP are not sync in this product?
They shall be synced without issues. Please raise a support ticket within support area so our engineers can help you with your local issue.
Can I send a mass email to all people in a specified department? If yes, how should I do it?
You can cc and bcc unlimited email addresses.
The method you mentioned is no different from an ordinary email system and is very inefficient to operate. The employee department emails are already in the Prefex CRM database and should be directly accessible.
Starting from the last version of Mailbox, you can now use Contacts aswell! Please check the online demo.
This does not solve the problem of how to efficiently send emails between employees and departments within an enterprise.
Internal communication is on our to-dos, buts its not something implemented yet.
I am ready to purchase this module, but would like to confirm if this can be used with Office 365 accounts? I can allow users to connect via IMAP, but would be curious how the mandatory 2FA is being handled by Mailbox? thanks
You’ll need to create an app password – the same way Google services work.
Great, thanks. I suppose you will provide documentation on how to do this after purchase?
Documentation of our item is included – however, configuration of your email provider is something that you need to take care of, according to their own steps. Here’s what a quick Google Search showed: https://learn.microsoft.com/en-us/answers/questions/5350268/create-app-password-for-smtp-settings-under-send-m
There are dozens of email providers out there and most of them have different setups.
Our team will always be around to help though 
Thank you. I am following the M365 documentation but from what I can see, there are a lot of challenges with MFA and Helpdesk systems, hence would like to make sure your module does work with M365 before I buy. Fully understand that configuration is to be done on my end, but pretty sure I am not the first one wanting to make M365 work. Thanks 
It might be better to reach an M365 representative about this.
I am using the module https://codecanyon.net/item/perfex-crm-saas-module-transform-your-perfex-crm-into-a-powerful-multitenancy-solution/46070331, but on my clients’ instances, the module does not appear in the menu. Do I need to purchase a special licence, or can you fix the bug?
Thats not a bug – things are supposed to be working fine, if the proper license is used. Please raise a support ticket within the support portal, so our engineers can check it for you.
My emails are not syncing, I have raised a ticket please can you check it
Hello.
Support team will check that and get back to you asap.
Can you please check I have send all details. still the issue is not solved
Hi.
In case there was something missing and now you provided that aswell, support team will provide a response at your ticket soon.
Hello Can you please check with the support team, its still no reply from their side. thank you in advance
All tickets do receive replies within the timeframe of item’s support policy. Please bare with the team for a reply.
hello, I just received the message from support and they mention all works fine. i have replied with the error directly, Please dont let me wait for another 24 hour so i get another reply the issue is not solved yet
I just checked things with the support team and I was able to confirm that you reported a different misconfiguration issue than the initial one that is solved.
Please bare with the team for a reply under business days/hours and according to this item’s turnaround time.
Thank you for the understanding.
please let me know when the issue solved just one thing im on pc so if they reply i will reply directly with issue solved or not so we can solve it today and don’t have to wait for 2nd message in 24 hours. Thank you
Support team will notify you about support related things. Its sales here.
Hello,
Early I was using this extension on my this subdomain like crm.mycompanysite.com but now we want to use app.mycompanysite.com this is just an example. so I want to change my old url to new url, please guide me how to change this, you have any your support panel where I can update the my old url to new? then send me link, because when we trying to update then its asking me license key and that not working on new url?
Please guide. thanks!
Hi.
You can use our licensing flush tool, found inside the support portal area, to validate your license for the new URL.
Hi! was testing your demo and assigned an email to a lead. When I open the Lead modal window, go to the mail tab and click that email, I can only see the header (the address that the email came from but I can’t see the email’s body. Is it an issue in the demo or a bug that will be fixed? Thank you!
Our demo has limited functionality and strict security enabled – this will not happen at your website.
My emails are still not syncing and your support is not helping matter.
Please stick to the support team’s guidance and steps needed, in order to eliminate the issue you are facing at your local installation.
I just realized now that the Email Schedule Feature is not working
Its a pity that you are facing local issues. I can confirm that this feature shall work as expected and it does, in our local environment.
Please raise a support ticket within the support portal of our team – engineers will help you.
Do synced emails take up storage space in the Perfex CRM Installation or are only served remotely from their servers?
They are being saved as local copies and you have the option to sync only unread emails.
Does the inbox syncing only work with Google Workspace?
Our software works with every IMAP provider out there – it is not limited to Google workspace
But my emails are still not syncing with your MailBox inbox.
I did the same IMAP Connection using another email account in the support module and it works there. I’m receiving the emails as tickets on the dashboard.
But your MailBox is not syncing emails.
What do you suggest I do?
Please raise a support ticket within support area so our engineers can help you with your local issue
Emails are not syncing. Checking activity log, I see this error:
“Tickets Auto Import Cron Job: Imap PHP extension is not installed.”
Meanwhile, imap is installed and my cron is set correctly. What could be the problem?
Can you please raise support ticket within clients area, so our engineers can advise in this technical question?
Ticket raised since, but no response
Please bear for a reply under this items turn around response time.
Why does it have to my Perfex CRM Account Profile email address to configure for the Webmail/Mailbox.? Why can’t I used any other email address?
E-mail addresses to be monitored are tied to the staff e-mail address (the one you use to log in admin area) for security purposes. If you want to monitor a different e-mail address you can create a staff member with this address
How do I get imap username, imap password and imap server for my custom domain?
I have tried what I knew, it didn’t work
Those are details your hosting provider can provide to you.
I don’t use cpanel hosting. I use a self-managed cloud hosting. In my hosting panel, the imap server details are provide, but they are not working here.
I see. Then you must be already aware of those technical details by yourself.
Does the Autoreply work based on keyword?
That’s correct auto reply can be triggered from specific words including wild card possibilities, has seen in the screenshots.
I don’t use cpanel hosting. I use a self-manage cloud hosting.
Sorry, my last reply above wasn’t meant for this comment
No worries!
I previously opened support ticket #48171. I’m experiencing problems sending emails again. I’ve configured IMAP and SMTP settings. CRM is sending emails. However, I can’t send emails from within my mailbox. The email says it’s been sent, but it’s not being delivered. I tried to access the ticket content again, but I can’t view it from the dashboard. Could you please help? I’ve experienced the same problem before. I don’t want to purchase support for the same transaction again. Thank you in advance for your interest.
Hello.
Unfortunately, in order to be able to raise a support ticket within support area sk our engineers can help you with your local issue, you need an active support pack.
Its sales here.
We have purchased this module and we are having crm version 2.9 thus it is not activating and we don’t want to upgrade our crm so please suggest what to do
Please raise a support ticket within support area so our engineers can help you with your local issue.
Please reset my product key, my old installation is already deleted but its still saying thats its locked
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
I am considering to buy this, but I really need a two way sycn with my GSuite business email, when will this be possible? I see people have been requesting it for 1 year + in the comments.
Thank you very much sir
Our module offers one way syncronization in its current version.
