1752 comments found.
AVOID. I installed this and when I clicked ‘Activate’ on the Plugins page my site threw a critical error. I’ve contacted Support but I’d rather have a Refund.
Hello,
We’re very sorry that our plugin caused a critical error on your website. We understand how disruptive this can be, and we sincerely apologize for the inconvenience.
Please note that during our testing phase, and based on feedback from other users so far, we have not encountered or received reports of this type of issue. Unfortunately, because of this, we are currently unable to determine the exact cause of the problem.
From what we can see, our support team has contacted you regarding this matter and requested the necessary access details so they can investigate the issue directly on your website. Once we have this access, we’ll do our best to identify the cause and help resolve the problem as quickly as possible.
Thanks, createIT
What are the timescales for support tickets/emails? I have sent 1 via email 2 weeks ago and 1 via the support ticket system a week ago, and I am receiving no response. Do I need to move to a different plugin?
I have received a reply thank you
Hi!
Thank you for letting us know. We’re glad you received a response. If you need any further assistance, feel free to reach out.
Thanks!
Hello, Is there any way I can avoid injecting the consent code on a specific page? I’m having problems with the “forgot password” form page where the email address cannot be validated without consent, although there is no box anywhere to do so. I want to be able to exclude this page somehow so that it works properly. Until recently there were no problems, but it is possible that since the latest Woocommerce updates there may be something like this. Thanks!
Hi there! Thanks so much for reaching out to us.
To look into this issue more closely, we’d really appreciate it if you could contact our support team directly via https://createit.support/. If we confirm that the problem is specifically caused by a conflict between Ultimate GDPR & CCPA CMP for WordPress and the latest WooCommerce update, we’ll be happy to work on a fix and include it in the plugin update.
Looking forward to helping you sort this out!
Thank you!
Is there any way to replace the default settings icons with a custom set? I couldn’t find a suitable cookie icon in the available list. I want an icon like everybody uses as a cookie.
Hi!
Unfortunately, apart from the available settings options that let you choose a cookie icon from the list (https://scr.createit.com/GQcg97JD06Qv4daj97Gt), there is currently no other way to change the icon.
Thanks!
Hello,
This error keeps appearing in my WordPress error.log :
PHP Warning: Attempt to read property “ID” on null in /wp-content/plugins/ct-ultimate-gdpr/includes/shortcode/shortcode-terms-accept.php on line 99
If you search Google for “shortcode-terms-accept.php” (with quotation marks) you can also see the error on the frontend of some websites.
Thank you.
Environement:
PHP 8.3.27 MySQL 11.4.9-MariaDB WordPress 6.9 Ultimate GDPR & CCPA 5.3.9
Hi there!
Thanks for reaching out. It looks like your issue may require a fix directly in the files, and unfortunately, we’re not able to handle that safely from here.
The best next step is to contact our support forum: https://createit.support/
Our team will take a closer look and help you sort everything out as quickly as possible.
Thanks, createIT
Issue with Duplicate Accept Buttons on Privacy Policy Page
Hello createlIT,
I’m experiencing an issue with your plugin on my Privacy Policy page. The page is showing two “Accept” buttons, one before the text and one after.
Here are the steps I’ve taken to troubleshoot:
The plugin itself seems to generate both buttons, even when I add the shortcode manually.I disabled all other plugins, but the problem persists.I switched to a default WordPress theme, but the issue remains unchanged.Cache cleaned.It looks like the plugin is automatically inserting an extra button in addition to the shortcode output. Could you please advise on how to remove the duplicate button or configure the plugin so that only one “Accept” button appears?
Thank you for your help!
Best regards, Prolet
Hi there!
Thanks for reaching out. Unfortunately, our team wasn’t able to reproduce this issue on our side, so we currently can’t provide a fix that we’re sure would work reliably for you.
The best next step would be to contact our support team at https://createit.support/. They’ll be able to take a closer look directly on your site and help you solve the issue
Thanks, createIT
Dear createIT,
Thank you for your response!
I will check my setting again. 
Hello,
Has the team given up and abandoned this plugin? I note that there have been no replies to comments for over 4 months and no updates since February 20, 2025.
I am personally waiting for a response on the following point:
https://codecanyon.net/item/ultimate-gdpr-compliance-toolkit-for-wordpress/21704224/comments?page=1&filter=all#comment_31612463I hope you’ll come back strong 
Hi!
Thanks for your message! We haven’t abandoned the plugin — we’re currently working on catching up with all pending questions and comments, including yours. We truly appreciate your patience and support.
If you ever need quicker assistance, feel free to visit our support forum at https://createit.support/. We’ve recently added a chatbot there — a really clever fellow who knows the answer to many questions
We’re here, and we’re committed to coming back strong!
Hello,
That’s excellent news! I am relieved to hear the plugin is still actively maintained and that you are catching up on comments.
Thank you for the commitment and the update.
Best regards,
Warning: Array to string conversion in /home3/poianama/public_html/wp-content/plugins/ct-ultimate-gdpr/vendor/optimus-prime-plugin-update/class-tgm-plugin-activation.php on line 1302
Hi there!
This issue should be fixed in version 5.3.5 of our plugin. Please make sure you’ve updated Ultimate GDPR & CCPA CMP for WordPress to the latest available version. If the problem still occurs, don’t hesitate to get in touch with our support team at https://createit.support/ so we can take a closer look.
Thanks createIT
Hello, would you please update the plugin?
Hi!
An update for the plugin is planned, but the final release date has not been determined yet. In the meantime, if you encounter any issues or notice anything not working as expected, please reach out to our support team at https://createit.support/.
We’ll be happy to help, and if a fix is needed, we’ll make sure to include it in the next release.
Thanks createIT
Dear CreateIT Support,
I’m using the classic consent bar from your Ultimate GDPR plugin (not the TCF version, which isn’t necessary for my use case). I’m looking to deploy Google Tag Gateway, a new alternative to server-side tagging that enables first-party tracking and injects the Google Tag Manager (GTM) code automatically via Cloudflare.
The current behavior of the Ultimate GDPR plugin creates a conflict with Google Tag Gateway:
- If we remove our GTM ID from the plugin’s settings to avoid duplicate code injection, the Google Consent Mode v2 signals (gtag(“consent”, “default”)/update) stop being sent.
- If we keep our GTM ID in the plugin, it injects a redundant GTM script, which conflicts with the version already managed by Cloudflare.
My Request: Would it be possible to add an option to disable GTM code insertion by the Ultimate GDPR plugin, while ensuring that Consent Mode v2 signals continue to be sent?
Sources:
- Google Tag Gateway Documentation: https://developers.google.com/tag-platform/tag-manager/gateway/setup-guide?hl=en&setup=auto
- Google Tag Gateway Explainer Video: https://www.youtube.com/watch?v=YEUA6d2wieE
Thank you for your consideration.
Best regards,
Hi there!
Thanks for this request! Let me consult on that matter with our development team. I will make sure to keep you posted.
Thanks! createIT
Hi there!
Thank you for your prompt response and for forwarding my request to your development team. I truly appreciate you taking the time to look into this matter.
I understand this may require some evaluation, and I’m happy to provide additional details or context if needed. Please don’t hesitate to reach out should your team have any questions.
Looking forward to hearing your feedback when convenient. Thanks again for your support!
Best regards,
Hi there,
Were there any updates from your development team on adding an option to disable GTM code insertion while keeping the Consent Mode v2 signals active (with the classic consent bar, not the TCF)?
Thanks for your time, Best regards,
Hi there,
Just following up regarding my request to add an option to disable GTM code injection while keeping Consent Mode v2 signals active (classic consent bar).
It’s been a few months, and this update would really help users integrating with Google Tag Gateway or similar Cloudflare-based setups. Could you please confirm whether this is planned or not?
Best regards,
I apologize for the long delay in getting back to you. Our team is currently working on this request, and the change is planned for the upcoming 5.4.0 plugin release. If anything changes, we’ll do our best to keep you updated, though at the moment I don’t have more detailed information.
Thank you for your patience.
Thank you for your response.
I am eagerly awaiting the next update and hope that it will include the fix for perfect compatibility with Google Tag Gateway (Cloudflare’s Google Tag Manager integration).
Currently, the forced integration of Google Tag Manager by Ultimate GDPR (without which Consent Mode is deactivated) creates a duplication with the Google Tag Manager integration handled by Cloudflare. This duplication is disrupting the proper functioning of the Google Tag Gateway.
I hope your team understands the critical nature of this issue.
Best regards, and good luck with the work!
I’m surprised to see that you guys are not supporting from past 10 days here is my ticket https://createit.support/helpdesk/en/tickets/view/4464121?token=6fba0fda4011cc97a1af1d18138135fe6b5acbc2
Hi there!
Sorry for the waiting time. As our support specialist informed you, we needed to forward your issue to our development team for further investigation, which can cause a longer wait.
Thanks createIT
Five days ago, I received this response. How much more waiting is required?
Our support contacted you also yesterday with additional questions. Please stay in touch with them, so they can fully understand what kind of help you need now. Sorry for the inconvenience!
❌ After spending over 15 days trying to integrate Ultimate_GDPR with Google Tag Manager (GTM) and Consent Mode v2, I had to give up. Despite detailed troubleshooting and communication, support provided generic replies and didn’t resolve the core issue: GTM wouldn’t load reliably after consent.
I switched to the free Complianz GDPR plugin, and within 15 minutes it was fully working — GTM loaded only after consent, and Consent Mode v2 integration was seamless.
Support for this plugin was disappointing. If you’re using GTM or looking for a modern, reliable consent solution — look elsewhere.
Hi there!
Sorry for you experience with our support! We’ll do our best to improve our support in the future.
Thanks createIT
Hello could you please help me to remove the ”powered by createIT” inside onsent Mode V2?
I like you plugin, thats why i bought it. However please allow me to remove the advertisement and guide me to the option or code to remove it.
Your support page is blocking me by Wordfence once i want to create a ticket. Kind regards Maximilian
Hi there!
You will need to use some custom CSS code to remove it, the following code should do:
.cm-powered-by {
display: none !important;
}
You can add it e.g. in Appearance > Customize > Custom CSS in your theme settings.
If you still have problems with that, please send us an email to support@createit.com
Thanks, createIT
Hi,
We’ve noticed that you are no longer listed among the Google-certified CMPs (https://support.google.com/admanager/answer/13554116?#zippy=%2Ccertified-cmps) or on the IAB Europe CMP list (https://iabeurope.eu/cmp-list/).
Last year, you appeared on these lists under ID 408 – createIT.
Could you please explain why you are no longer part of these lists and what the impact is for websites using your CMP?
We understand that using a Google-uncertified CMP (even if Consent Mode V2 is fully implemented) could have the following impacts:
-Google Ads: It would be impossible to perform remarketing.
-Google AdSense: Banners would display generic, non-personalized advertisements.
Thank you in advance for your clarification.
Hi!
Yes, we’re no longer on the list because it requires a costly membership to the IAB Europe organization, and we would need to significantly raise the plugin price to cover that. However, from technical perspective our plugin is still compliant and allows you to handle users’ consent following the regulations.
Thanks, createIT
Hi!
Thanks for your reply.
We understand the costs, but according to Google (support.google.com/adsense/answer/13554116), it seems technical compliance alone isn’t enough for:
- Google Ads advertisers: A Google-certified CMP is essential for remarketing. Without it, remarketing campaigns may be severely limited or even inoperable.
- Google AdSense publishers: The absence of a certified CMP means displaying non-personalized (generic) ads. This can directly and significantly impact ad revenue, as personalized ads typically generate much higher eCPM.
Given this, what are our options for ensuring full functionality with Google’s ad services?
I understand your concern. If you wish to switch to another solution, you can request a refund of our plugin via the Envato refund form.
Thanks, createIT
Hi createIT Team,
Following our previous exchange, I wanted to provide an update based on further research I’ve conducted on Google’s consent management requirements. It’s been a complex topic to fully grasp, and I’ve gained a clearer understanding of who exactly is impacted by the obligation to use a Google-certified CMP.
My new understanding is that the requirement for a Google-certified CMP primarily concerns publishers (website owners who display Google Ads, like AdSense banners). For them, using a certified CMP is essential to ensure personalized ads can be served and that their ad revenue isn’t negatively impacted.
However, for advertisers (those who run Google Ads campaigns to drive traffic to their own site for conversions or remarketing, without displaying ads themselves as publishers), the situation is different. As long as the CMP on their own website perfectly transmits user consent signals to Google services via Consent Mode V2, the absence of a Google certification for that specific CMP does not prevent essential functionalities. This means that for advertisers like me, we can still reliably track conversions (whether accepted directly or modeled when consent is refused), and build visitor audiences for remarketing purposes.
I wanted to clarify this publicly because I truly believe you’re doing a fantastic job with “Ultimate GDPR by createIT”. Your plugin offers excellent functionality, and I wouldn’t want any misunderstanding on my part to inadvertently affect your business.
Knowing this distinction, I’m genuinely pleased that, as an advertiser, I can confidently continue to use your solution. The fact that you are no longer a Google-certified CMP does not, in fact, concern my specific use case, given your continued technical compliance and Consent Mode V2 implementation.
Thanks again for your continued support!
Wow! Amazing job with the research! Thank you so much for sharing this here, we appreciate it a lot!
the plugin is blocking google analytics by default how to allow it ? on the docs Allow Google Analytics to always track all users like before ⇒ Make sure that you triggered cookie detector and Google Analytics cookies are listed in Services Manager (⇥how to use Service manager) ⇒ Edit Google Analytics service
But its not clear what cookies ?? why it so hard to allow it ?
Hi there!
Please contact our support at support@createit.com – ideally with a screenshot from your Service manager and test access to your website, so we can guide you on what to update.
Thanks, createIT
Hello, How to integrate google tag manager,,and other google services ？
Hello there!
Please refer to TCF part of our plugin documentation you will find there guide with examples and Demo: https://gdpr-plugin.readthedocs.io/en/latest/tcf/TCF.html#content
Thanks, createIT
can not be implemented on Google services. submit ticket but still not received any update
i’m waiting your support
not setting properly, bit complicated. no suuport.
not setting properly, bit complicated. no suuport.
I set it according to documentation but it’s not working, at all . no support since purchased this plugin
Hi, We’ve been using this plugin for a month, but just realized the cookie consent is not getting “approved”. We use server side tracking, could that affect it? Can you help us figure out what this means and how to correct it? ive submitted a ticket already
Hi there!
Sure, we will be more than happy to assist you. Our support team will reach you via your ticket. Please make sure that you provided there basic information needed for investiagation, like site URL and screens from the GTM/GA panel.
Thanks createIT
Hi! Pre sale question. How can I set up Consent mode on Google Analytics with your plugin? I do not see it in the list of third party platforms it mentions.
Hi there!
Please take a look at our documentation about Consent Mode setup: https://gdpr-plugin.readthedocs.io/en/latest/tcf/TCF.html#content you can find here some step-by-step guide.
Thanks, createIT
Thank you. I had seen your documentation and video. I was looking for a some additional screenshots form GA4 and GTM.
Take a look at our TCF GTM Demo page: https://gdpr.createit.com/tcf-gtm-demo/ you will have there screenshots with additional comments.
YES! Thank you.
Hi, I don’t know what’s going on. I can’t see the cookie settings button, only the accept button. What should I do? Thanks.
Hi there!
Please check your settings in Cookie Consent > Advanced Settings and make sure that option “use advanced cookies groups” is enabled. If it’s not, enable it, and make sure to click “Save Changes” at the bottom of the page.
Thanks, createIT
Does anyone actually answer tickets?
I opened a ticket a week ago and am still awaiting a response???
Ticket Details Number 8395634
Hi!
Sorry for the waiting time and thanks for the ticket number. I will check this with our support. Someone will get in touch with you soon.
Thanks! createIT
Im having an issue with google anayltics and this plugin. Google analytics somehow doesnt see the cookie banner for conse4tn but everythign is set up. Can you please help? Ive made a support ticket but still no reply… I would really not like to switch plugins but if i cant fix this issue then i will have no choice
Hi there!
I will ask our support team to help you ASAP. Sorry for the waiting time! In the meantime, please take a look at our documentation about consent setup: https://gdpr-plugin.readthedocs.io/en/latest/tcf/TCF.html#content Take a look at GTM configuration chapter, maybe these tips will be helpful.
Thanks. createIT
Thanks a lot, ive managed to sort the problem with the link you provided. Many thanks for the quick reply! You guys are awesome!
Great to hear that! Thanks for letting us know!
