245 comments found.
Urgent help needed: After updating WooCommerce to version 10.5, the Add to Cart button has stopped working. Could you please advise on a fix/workaround? This is affecting live sales, so any quick support would be greatly appreciated.
Hi, I need some help. How can I get support? Thanks
Hi, Can the Plugin differentiate products, meaning variations can also appear as separate products in the product category?
Reminder!
Is there a way to make the images loaded be larger in size? It seems to be only loading a 600×600 image, but the space I have on the page is 900+. There’s no setting for it.
Hello billing94,
Yes, it is possible to adjust the image sizes.
The issue occurs because the gallery dimensions don’t match your theme layout. To resolve this, you’ll need to configure the plugin settings. Please refer to the documentation below for guidance:
Documentation: https://innovativewp.org/support/docs/woocommerce-additional-variation-images-and-swatches/about-plugin/Support: https://innovativewp.org/support/customer-contact/Since I don’t see any active support tickets linked to your username, kindly reach out to our technical team directly via the support link above and provide your purchase code.
Once IWPS is installed, activated, and updated in your WordPress backend, you’ll also find an IWPS tab for customer support.
I’m confident that the support team will help you resolve this issue quickly.
Best regards,
Are you planning to continue support plugin and make updates?
Hello mirdonproduction,
Plugin is active and supported. If you have activated IWPS in your dashboard, you will find an update plugin and a ‘Contact Customer Support for Technical Assistance’ page.
If there’s anything else I can help you with, please don’t hesitate to let me know.
Best regards
hey i am looking for demo page but i cannot find access. can you please help?
Hello bethanylowe330,
Thank you for reaching out.
Here is the demo page for IWPS: https://plugins.innovativewp.org/iwp-swatches/product/womens-striped-cotton-cord/
It seems there might be a small misunderstanding regarding the functionality on the demo. I recommend reaching out through our customer support so we can assist you more effectively.
https://innovativewp.org/support/tickets/If there’s anything else I can help you with, please don’t hesitate to let me know.
Best regards,
Hello ,
we have problem to translate (add to cart) button on shop page Note we use Loco Translate plugin to translate it and we face this problem on variations product only
Hello bazwo,
IWPS does work with loco translate. Can you please check you have current active version on your end again.
Also, Can you please create a support ticket from your WP backend’s iwp support tab? Our tech team will get to you. Or you can follow this support form – https://innovativewp.org/support/tickets/
Apologies for the delay. It was flagged before maybe due to the license period.
Regards.
Hello bazwo,
Please check your inbox, as I can confirm your reported issue has been answered via thread. Also, your support license has expired.
Let me know if the solution does not work or need more assistance.
Regards.
Hi,
1. When I click on COLOR attribute it doesn’t change the pictures of the product on the left. It changes only when I click on the SIZE, why?
2. Does it support changing of the titles of products as well?
https://mintimed.pl/produkt/bluza-damska-black-onyx/Hello bielas1,
1. It should change the images. There may be some configuration mistakes.
2. Product titles cannot be changed. Only the prices are upgraded.
About the Link you have attached – Still, gallery dimensions do not match your theme layout. You will need to configure the plugin. Please follow the documentation to configure IWPS.
Support – https://innovativewp.org/support/customer-contact/
Please contact our tech team directly via this support and do mention your purchase code as I cannot see any active support tickets with your username.
After you install, activate and update IWPS in your WP backend. You will find an IWP tab for customer support.
Hope this helps. I am sure the support team will get this resolved as soon as possible.
Regards.
Hello liumingjie,
Our support team member has contacted you. Please check your mail inbox (spam/promotions tab).
Apologies for the server downtime… because of a maintenance update, some of our site pages were down.
The site is now live and running, you can check the docs.
Regards.
Hello liumingjie,
Please check your inbox, as I can confirm your reported issue has been resolved via thread.
Let me know if the solution does not work or need more assistance.
Regards.
Hi is it possible to duplicate Attribute Name along with the variable name and also put it next to the add to cart button? I await your kind reply Thanks
Hello principe7477,
You can achieve such results with a bit of on page customisations.
https://innovativewp.org/support/tickets/Please use the above form to create a support ticket and our team member will guide you for the possible customisations.
Regards.
Hello, why is there only one size attribute, but it still displays an image? How can I set it to text? For example, S M L XL I have sent multiple support messages for a week and have not received a response.
Hello liumingjie,
https://innovativewp.org/support/docs/woocommerce-additional-variation-images-and-swatches/variation-swatches-8930/Check out the above docs pages to set up attribute types.
About your active support ticket -
Can you please create a new support ticket? My team member has tried contacting you at the email address you mentioned in the ticket, but the email address seems to be wrong because it is showing a “mail not sent to recipient error.”
Support https://innovativewp.org/support/tickets/
Regards.
Hello liumingjie,
Please check your inbox, as I can confirm your reported issue has been resolved via thread.
Let me know if the solution does not work or need more assistance.
Regards.
hey! presale question, if theres a producti with two atrributes, can i put image to both attributes?
Hello juanchyro3213,
https://plugins.innovativewp.org/iwp-swatches/product/neckline-womens-mini-dress/Here is a demo with a product of 2 attributes.
Yes, you can add images, videos, main product images, gallery images, tooltips and more, separately for products.
Here is a features highlight of the IWPS, https://plugins.innovativewp.org/iwp-swatches/plugin-features/Please let me know if you have any more questions. 
Regards.
Hello, im interested in de product slider, my goal is to show the product gallery slider with the featured image, the gallery images and the variation images. so user can slide thru all.
similar to https://woogallery.io/
is it possible with this plugin? can i try the backend?
Hello omardidiercortesperez,
Here is a demo of our product page,
https://plugins.innovativewp.org/iwp-swatches/product/neckline-womens-mini-dress/You can customise the gallery’s dimensions, widths, locations, and animations as you can find in our IWPS features page,
https://plugins.innovativewp.org/iwp-swatches/plugin-features/Also, you can use IWPS in a demo sandbox if you want. Let me know if you are interested.
Regards.
hi, I submitted a request for the sandbox. Now?
Hello anishrao1919,
Please check your inbox (Spam/promotions tab)
Regards.
Hello anishrao1919,
I have not received any response from your end on the support thread.
Let me know if your reported issue is resolved or not.
Regards.
Hi, will it change the prices for every product’s variant or will it show a price range?
Hello anishrao1919,
Yes, Product prices will update too. Customers will see the exact price of their chosen variation.
IWPS will convert the default price range into the exact price when variation is chosen only.
You can discuss furthermore using our support, https://innovativewp.org/support/tickets/Regards.
thanks
Hi, presake question: does that work on appearance only or also on the logic. for example if i have attribute A, containing A1 and A2, and I have attribute B, containing B1 and B2, I have a product having only variants of A1+B2 and A2+B1, when i choose A1, will only B2 show up, or both B1 and B2 show up both?
Hello sanvinna,
You can customise IWPS as you need in this situation.
1. You can display all the available attributes all the time. 2. You can choose to display only the available attributes.
If you enable the hiding animation feature of IWPS, only the available attributes will show up and out-of-stock/disabled attributes will be hidden automatically.
If you disable it, the customer won’t be able to select the unavailable option.
You can choose if you want to show unavailable attributes or not. Hope this helps, Feel free to contact support to test in a sandbox before purchasing. https://innovativewp.org/support/tickets/Regards.
Presale questions.
1. Does it work with quick view function? 2. Price changes when attributes are changed internally? 3. Can I edit the code’s CSS file? 4. I see video option but is there any way to customise the video player? like – play pause mute forward buttons? 5. If my product has more than 10 attributes then is there any accordion like function? 6. i dont have any purchase code. but it is showing sandbox option. How do i access it?
Hope to hear from you.
Hello anishrao1919,
1. Yes. IWPS works with quick view functions by WooCommerce plugin and it is compatible with major theme and plugin-based quick view functions that work with WooCommerce. If you have any doubts then you can check out our compatibility page here, https://plugins.innovativewp.org/iwp-swatches/plugin-compatibility/
2. Yes, Prices will change when the buyer changes the attributes.
3. Yes you can edit the CSS file.
4. The video player has your mentioned controls apart from the forward backwards button for now. We will consider adding them in future updates.
5. There is no accordion function but on archives/search pages, you can limit the number of visible attributes. It is called the limiter function. You can checkout all the features from here, https://plugins.innovativewp.org/iwp-swatches/plugin-features/
6. Fill out the support form without the purchase code. Our support team will assist you with a theme compatibility check.
Hope this helps. Feel free to create a support ticket or reach out to us for any queries.
Regards.
Hi. can i access the sandbox again? I cannot open the link that you sent before. it is showing a 404 error in support page.
Hello hirokisato121211,
https://innovativewp.org/support/tickets/Please use the above link for demo sandbox access. Sandbox links are only active for a short period (1 hour).
Regards.
Thanks. Sent.
Hello,
I am trying to access the sandbox from the page but it is not sending me the access. Can you please share it again? I want to access it again.
THanks.
Hello hirokisato121211,
Sandbox access works only for a couple of hours. I have renewed your access. Please check again.
Hope you have a wonderful WordPress experience, Regards.
Hello, I would like to kindly inquire about the status of my support request. I submitted the request several days ago, but have not received any response yet. Thank you for your attention.
Hello Patak77,
I cannot find any customer support request with your username. Can you please use this link in your plugin’s support section after activating with the purchase code or follow the below link to create a support ticket?
https://innovativewp.org/support/tickets/Hope you have a wonderful WordPress experience, Regards.
I just sent another request
Hello Patak77,
Please check your inbox (spam/promotions), our support team member has reached out to you.
Hope you have a wonderful WordPress experience, Regards.
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