245 comments found.
I have presale questions.
1. Can I add videos only? 2. I need to update the gallery images only when the buyer selects a variation. Is it possible? 3. I need a plugin for a skateboard site so can I customise variations in a way that images will change as the buyer selects different options?
Thanks
Hello hirokisato121211,
Here is the link to the plugin demo site – https://plugins.innovativewp.org/iwp-swatches/
1. Yes, you can attach the video to the main product image and don’t add gallery images to achieve your requirement.
2. Yes, you can update the gallery when variations are changed. We use this when the site needs to work as a configurator.
3. Yes, skateboard sites can use IWPS as a configurator. You can set different images for multiple variation sets.
Feel free to contact us for further questions using our support thread to know more – https://innovativewp.org/support/tickets/
Hope you have a wonderful WordPress Experience, Regards
Hi, is there any way that I can test a demo?
Hello hirokisato121211,
I have sent you a link with you can access a demo sandbox. Please check that.
Hope you have a wonderful WordPress Experience, Regards
Thanks for sharing the sandbox. I have checked out the demo. Seriously it is very easy to use and features are good too. I’ll add this to my project. Thank you for assisting.
Remember I told you if you update and attribute to slide or swap I’d buy 3 license so please update tomorrow with slider I’ll buy tomorrow.
Hello foleyalex259,
Yes, our team member received a new feature request for IWPS from your end. I remember that.
We have received multiple requests on your requested feature and still it is in the development phase.
Our technical support has sent you the details of the period. It has not been pushed in the updates yet. You can contact on the support thread if you are seriously interested in getting it early, maybe a beta version can be arranged.
Please feel free to contact if you require any further assistance,
Hope you have a wonderful WordPress Experience, Regards
Hi,
How to display only one attribute on archive page? I have 2 attributes under product tittle. I need only variation for colors.
Example: https://prnt.sc/oELzhKHzidRy
Thanks!
I found solution in docs! Sorry 
Hello bokishaNET,
Great to know
Also, You can use this link – https://innovativewp.org/support/tickets/
To create a support ticket if you are stuck with IWPS. Our support team will get to you and help to resolve the issue.
Hope you have a wonderful WordPress experience, Team InnovativeWP.
Hello, I have multiple presale queries. Can you please tell me how to contact the support team?
Hello vibhakarshashtri0,
You can use this link – https://innovativewp.org/support/tickets/
Or you can share your queries in the comments also.
Here is the plugin demo site – https://plugins.innovativewp.org/iwp-swatches/
Hope you have a wonderful WordPress experience, Team InnovativeWP.
Hello,
You have an amazing design and presentation overall. but I checked the theme list and my theme is not listed in there. I am using Estore theme. Also, I have sent queries to technical team. Please check them as well.
Hello vibhakarshashtri0,
IWPS is compatible with Estore theme.
IWPS is compatible with every theme that works with WooCommerce. Some themes have custom frameworks and custom classes, which is why we have created a compatibility list. It includes all themes with custom classes that work with IWPS.
I have checked your requirements list and all your mentioned features are available in IWPS.
Hope you have a wonderful WordPress experience, Team InnovativeWP.
I’m just looking for a supported lightweight plugin to add vertical product gallery thumbnails. Will this plugin work for this or is something else better suited to do this one task?
Hello TSMDev,
Can you please create a support ticket using this support link – https://innovativewp.org/support/tickets/
The best ways to optimise for this situation is to,
- Check for the current supported PHP version - Check all the file libraries - If any caching or CDN setup is active then purge all the cache data - Use the optimum settings as required. - Also, it can be caused by any compatibility conflict.
Create a support ticket and our support team member will contact you.
Hope you have a wonderful WordPress experience, Regards.
Hello TSMDev,
Have you resolved the issue? I have not received any response from your end.
Please check your promotions and spam tab if you cannot find support thread mail.
Hope you have a wonderful WordPress Experience, Regards
I purchased the plugin. It appears that there is no color option for the product on the all products page of the site, but there is. I sent a support request for this.
Hello MalikMert,
Can you please check your mail inbox? It is a plugin setup error and our support team member has sent you the instructions.
Please check your promotions and spam tab too.
Hope you have a wonderful WordPress Experience, Regards,
Hello MalikMert,
Have you resolved the issue? I have not received any response from your end.
Please check your promotions and spam tab if you cannot find support thread mail.
Hope you have a wonderful WordPress Experience, Regards
Pre-sale q: is there a way to display swatches inside an accordion using this plugin? Thanks!
Hello Philby,
We are working on it for the upcoming updates,
Recently we have been getting multiple requests for the accordion swatches feature and it is under the process right now.
It will be introduced soon.
Feel free to contact us for further questions using our support thread to know more – https://innovativewp.org/support/tickets/
Hope you have a wonderful WordPress experience, Team InnovativeWP.
Hi team,
Thank you for your quick support and help. It cleared all the questions. I’ll get your plugin in the next project surely.
Thank You.
Hello bethanylowe330,
Great
I have revoked the sandbox access now. You can contact anytime if you want to access it again.
Hope you have a wonderful WordPress experience, Regards.
Your plugin will allow me to add diffrent sizes for a T-shirt or any other kind of clothes?
Hello samuelmf,
Yes, You will be able to add different sizes for products. Here is a demo of a clothing brand product page – https://plugins.innovativewp.org/iwp-swatches/product/womens-long-sleeve-top/
Also, you can check out all the features, https://plugins.innovativewp.org/iwp-swatches/plugin-features/Hope you have a wonderful WordPress experience,
Regards.
Hello,
i am trying to login into the demo account but it is showing a timeout error.
Hello bethanylowe330,
Sandbox access is renewed after a fixed period. I have renewed access. You can log in again.
Regards.
Hi,
The description and video look quite promising but I want to know, Is the gallery function and variation functions included in the same plugin or is it separated?
If I want to customise the design of everything then can I do it from Elementor?
Hello bethanylowe330,
Yes, both functions are included in the plugin. Moreover, there are more features in the plugin that you can use, Learn more from – https://plugins.innovativewp.org/iwp-swatches/plugin-features/
Yes, IWPS is compatible with Elementor & Elementor Pro.
Feel free to ask further questions.
Hope you have a good WordPress experience. Regards.
Hi, thank you for a quick response.
Can you please explain how can i add videos to the gallery? Can i set different sources for different product videos?
Thanks.
Hello bethanylowe330,
Please check your mail inbox, I have attached a demonstration video with the details you sent on the support ticket.
Hope you have a good WordPress experience. Regards.
1- where i can download 5.0.6 when i download i get 5.0.3
2- when i choose Before add to cart button not work please help to solve it
Hello bazwo,
After installing the plugin that you download, Add your purchase code to the activation tab and then click on check for updates button. It will update to the latest version automatically.
Can you send your theme details or a link/screenshot of the issue to our support thread by this link – https://innovativewp.org/support/tickets/
Hope you have a good WordPress experience, Regards.
now we don’t need to activation because we are working on demo area and we will change the domain when we run it live
Hello bazwo,
You can deregister the purchase code if incase you are changing the domain or moving to the main site from the staging site.
Can you send your theme details or a link/screenshot of the issue to our support thread by this link – https://innovativewp.org/support/tickets/
Hope you have a good WordPress experience, Regards.
i make it but it is still have Version 5.0.3 it is not update
Hello bazwo,
Please check your mail inbox, our support team member has contacted you.
Hope you have a good WordPress experience, Regards.
Hello bazwo,
Out Of 2 reported issues from your end, 1 is resolved.
5.0.7 update is released with resolved bugs and compatibility updated with current platform versions.
You can simply click on the check for updates or update now button after adding the purchase code and it will be updated to the latest version, Also you can enable the auto-updates feature too.
For the second reported issue, I have received your log file and I’ll get to you as soon as I find any updates.
5.0.7 Changelog- 5.0.7 * Released: March 10, 2024 >> Compatibility: Updated with WordPress 6.4 >> Compatibility: WooCommerce Compatible 8.6.1Let me know if you cannot access the update still.
Also, If you still find update issues then it may be some of the following reasons that you can check,
1. Server timeout error 2. If you have a similar plugin with a similar domain name. 3. If you inserted the wrong purchase code, Commonly invoice number is confused with the purchase code. It is not. 4. If you are using a multisite setup then you will need to make the plugin active for the whole environment.
Hope you have a good WordPress experience, Regards.
Hello bazwo,
Please check your inbox as I have sent the full update on the issue. There are multiple error logs caused by other active plugins on your dashboard. Also, your required customisation is still in the process as some of the customisation pages are not accessible by us because of the error.
Hope you have a good WordPress experience, Regards.
Hello,
Your plugin, descriptions and demo pages look amazing. I am interested in buying this for my next project.
I want to know more about some features and compatibility with custom themes. Can you please guide.
Hello autoarcticmedia,
You can use this form to contact the technical team directly, https://innovativewp.org/support/tickets/
Here is the list of all features in plugin, https://plugins.innovativewp.org/iwp-swatches/plugin-features/Also, you can ask your questions in the comments.
Regards.
Hi, it’s possible to add short video in main product and also on archive pages thumbnail?
Hello bokishaNET,
You can add product videos on the product page only. Archive pages do not support gallery videos.
Archive pages can only show the product images and variation swatches. You can change product images based on the selected variation. But you can not add any videos on the archives page.
It can be achieved with a bit of customisation if you are looking for a custom solution please use the support form.
Also, your support license on the plugin is expired. https://innovativewp.org/support/tickets/Regards.
I don’t see where is the option to add mp4 video and display in gallery with other images?
I can’t find any text in documentation about videos.
Thanks!
Hello bokishaNET,
Here is the docs link – https://innovativewp.org/support/docs/woocommerce-additional-variation-images-and-swatches/iwps-advanced-8936/
Here is the docs link for how to add videos- https://innovativewp.org/support/docs/woocommerce-additional-variation-images-and-swatches/iwps-advanced-8936/#product-gallery-videosRefresh the page or open in incognito mode if you cannot see gallery video docs. As it may be a cached page of an older version.
Also, your support license on the plugin is expired.
Regards.
Also, does the plugin include all the functions mentioned on the linked page or it is a part of any addon? It only offers a regular license. What should I do for bigger access?
https://plugins.innovativewp.org/iwp-swatches/plugin-features/Also, what does it mean by Prize Range Converter?
any sandbox demo would be much appreciated.
Hello sjs_solutions,
Yes, All the features mentioned on the features list are included. There are no additional add-ons.
https://plugins.innovativewp.org/iwp-swatches/plugin-features/The price range converter allows you to display a fixed product price instead of a price range for variable products. It is not a currency switcher.
https://innovativewp.org/support/tickets/ Use this form to create a sandbox request. I’ll send you custom room details on your ID to let you upload your theme.You can use presale questions and support threads to avoid multiple comments.
Regards.
Hi, can you please send the sandbox link again? the previous link is showing timeout.
Sent
Hello, I want to rearrange attributes on the product page from the same attributes. In my store, I need to make different sections of variations from the same attribute category.
Is there any way I can test the plugin with my theme first? The description and demo are convincing enough. Everything looks great but I want to test with my theme.
Hello sjs_solutions,
Yes, you can divide variations into multiple groups with IWPS.
https://innovativewp.org/support/tickets/Use this form to create a sandbox request. I’ll send you custom room details on your ID to let you upload your theme.
You can use presale questions and support threads to avoid multiple comments.
Regards.
It looks very promising with design and description. GLWS. I have sent an email about my queries from the presale section. please check.
Hello Craftsclub,
Please check your inbox (Spam & Promotions tab also). I have attached a sandbox URL in which you can test both plugins.
Hope you have a wonderful WordPress experience, Regards.
Hi, Is there any free version available to test first? I am contacting again but i want to check before with my custom theme.
Hello tedinstamarket,
Thank you for contacting again, I have sent you a sandbox access on your previous support ticket.
Please check your mail inbox. (Check the spam and promotions tab too)
Hope you have a wonderful WordPress experience, Regards.
Yes, I logged in to the sandbox but I cannot upload my theme there. Can you please assist with this?
Hello tedinstamarket,
I have revised the upload limits. You can now upload files.
Please use the mail thread for easier support.
Hope you have a wonderful WordPress experience, Regards.
Hello! i opened a Ticket to understand how use variatios in Elementor as widget, but im not able to understand how to check the Ticket progress. Variations are not correctly showed on the Shop Archive page, im using Crocoblock suite.
Hello Marcoqwerty,
Our support team has already contacted you on your support ticket. Please check your mail inbox (Promotion, Social & Spam box too).
Your query is covered in our common mistakes area, You can use it from an add-to-cart element of WooCommerce.
You can check the common mistakes section also, https://innovativewp.org/support/docs/woocommerce-additional-variation-images-and-swatches/common-mistakes-8916/
Regards.
On your website its written that this plugin work with CROCOBLOCK but probably its not true. I added the ARCHIVE ADD TO CART Crocoblock button but this dont show variations on the Archive page. I bought this plugin for this compatibility.
Hello Marcoqwerty,
The plugin is compatible with Crocoblock as well as JetWooBuilder.
If you are in a staging or demo environment right now then you can try disabling other plugins and check if the issue is resolved or not.
Or check your mail inbox, our support team has already contacted you. Send your theme details and issue, i am sure it will be resolved.
Regards.
Hello! im still waiting for an answer.
Hello Marcoqwerty,
Our support team member has received your sent credentials and checking for taxonomy filter problem that you sent recently.
Kindly wait for some time.
Regards.
Please, i answer to the CS with another mail, still i dont had any reply.
Hello Marcoqwerty,
I have already sent you the steps to resolve your reported error on 1 Feb. I have resent the mail to your email address now. Please check the steps and let me know if your issue is resolved or not.
Regards.
I followed the step and answer to your mail, but the issue has not been resolved.
Hello Marcoqwerty,
Can you please check your inbox, I have shared a demo access mail so that I can implement the changes directly.
Regards.
Hello! i answered to your mail
Hello Marcoqwerty,
Accessed your credentials.
As of now one of our support team members is logged into your site and working to get your reported issue resolved.
It took more than expected time because your website constantly disabled our support’s access to the backend due to your country blocker.
It will be resolved soon, kindly wait.
Regards.
Yes thank you to remind me, i removed the block, anyway you could give me an ip address to add into cloudlfare exception. Best regards!
Hello Marcoqwerty,
I can confirm from our end that your reported issue is now resolved. The support thread is still open for your further required customisations.
Apologies it took more than the required time due to SMTP error.
Regards.
Hello Marcoqwerty,
Can you try disabling the other plugin from the multiple plugins issue that you had with the product gallery?
I have opened the support thread again. Please check your mail inbox.
Regards.
Hi, Your product image frame is not fixed, but changes according to the image size. And why can’t the photo Gallery directly use woo’s default Variation Image Gallery? This compatibility is not good. And why can’t add MP4 files to photo Gallery?
And why can’t the product image zoom function be used?
Hello IKOALAINC,
Your queries are related to plugin setup. Here is the link to docs – https://innovativewp.org/support/docs/woocommerce-additional-variation-images-and-swatches/about-plugin/
After you activate the plugin with your purchase code, you will have a contact support dev option in your IWP swatches tab.
Here are some fixes for your queries,
1. Image frame – You can share your theme details in the support ticket But I am sure you are facing this common mistake that we have covered in the common mistakes section, please check here – https://innovativewp.org/support/docs/woocommerce-additional-variation-images-and-swatches/common-mistakes-8916/#product-gallery-weird-dimensions
2. Woo default variation image gallery? – I am not quite sure what is your question here, I am assuming you have a variation gallery plugin from WooCommerce and your images are not imported from the default plugin.
IWP Swatches is compatible with the default WooCommerce plugin but the import process is not automatic. You will need to give a single command to import your image data from another plugin to IWP Swatches. Go to gallery settings > Importer > Choose your plugin and data will be imported. It is only a single time setup which can be done with a single click.
3. MP4 files – You can add videos to your product gallery with IWP Swatches. Product setup is not an automatic process. You will need to assign a video to the product. Follow the docs to learn how you can assign.
4. You can use the image zoom but you will need to configure it from settings. Go to IWP Settings > Gallery > Zoom controls.
I have checked and our team have not received any support request from your end, I suggest if you are having any issues then follow the support link with your theme details and our support team member will be with you as soon as possible.
Hope you have a better WordPress experience, Regards.
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