3151 comments found.
Hi, Is fullscreen supported in this project?
Yes, you need the Tickets app for that. See https://board.support/tickets-demo
Can you help me resert my purchase code…
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
I have registered and sent messages there but no response
Please it is urgent…
I installed the script and was making changes in the settings and everything turned blank… Can you please check… Sent a message to support…
wow a very powerfull updates
i’m realy exicted to try Whatsapp call.
thank so much for the recent update readly great team
keep going 
Thank you!
Please Can we display WhatsApp connection errors directly to the user? Right now (see screenshot https://drive.google.com/uc?id=1SsWSkqXN7Uk_s4_ooevsLWYpJlHhHxWm ), they stay hidden in the console and the details are collapsed causing customers to leave our platform in frustration. Making these errors visible will improve retention and clarify whether the fault lies with the user or our system.
Hi, good idea. We will add it on next version. Regards
I’ve noticed some hallucinations in the chat at https://board.support/docs/ and wanted to share a few suggestions that might help improve the response quality:
Adjusting Temperature: Lowering the default value to 0.2 – 0.4 could help reduce randomness and enhance accuracy.
Model Options: In my testing, Grok 4.1 Fast (along with Gemini and DeepSeek) performed very well for both content and code. Adding an OpenRouter in the manual mode would be a great way to test which models minimize hallucinations best.
OpenAI Optimization: If you’d prefer to stick with OpenAI, I’ve read that GPT-5x with Medium Reasoning tends to minimize hallucination.
I hope these insights are helpful! I’d love to hear your thoughts on these adjustments.
Best regards,
Hi and thanks for the feedback. We will use GPT5 when it will be fast enough.
Regards
Hi,
I have Installed this Script on livechat.pepploweb.com and when trying to add widget on support.pepploweb.com it not working and not showing chat widget anywhere. how to use chat widget on my support website or other website.
it was deleted after non-working. I have added again. please check again and confirm
Hi there!
You’re trying to access the chat from a domain, or subdomain, different from the one of the installation, in order to do that the server where the chat is installed must be configured properly to accept cross-domain requests. More details at https://board.support/docs#cross . You can verify this issue by checking the Browser Console (you will see an error). The fastest and simplest solution is to just install the chat into the same domain you’re using it.
https://schiocco.com/shared/2025-12-26_080552.jpgThank you!
thank you for your help, now working.
You are welcome!
planning to buy a SAAS version for 499 i have one question instead of using pusher can we use https://soketi.app/
it uses pusher sdk for the same only we need other creds can you please confirm as pusher is too expensive
Hi there,
Unfortunately, only Pusher is available. If you have further questions don’t hesitate to contact me.
Thank you!
I have a question about the message limit in the paid plan. Does the 5,000 message allowance reset every month (5,000 new messages per month), or is this a cumulative total that accumulates usage from previous months? To clarify: Once a user consumes 5,000 messages, will the counter reset to zero at the start of the next billing cycle, or would they be forced to upgrade to a higher plan because the limit does not reset? Thank you.
Hi, I confirm it will reset at the start of next month and users will be able to use the system again without the need to upgrade the plan. Regards
the free plan 100 messages. does it reset next month ? thank you
Yes
A great app thanks for your effort
Some suggested enhancement:
1- facilitate integration with n8n to add the power of the n8n automation to support board
2- Ui enhancement
3- enrich features and internal automation options, like for example respond.io
Hi there, thanks for the feedback! Regards
The AI chatbot answer is showing after i ask another question. So it does not appear right away – how to fix this?
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
We have that error:
Uncaught TypeError: conversations[i].getLastMessage(...).payload is not a function at SBUser.getConversationsCode (main.js:1537:176)
On our website
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
2- other thing I suggest replacing the message ” You’re suspended. contact us” to anything liek “You’re out of credits. Upgrade to a higher plan to keep going”
Hi there,
1. No, it’s not confusing at all. Users simply need to select a plan and activate it—just like with most SaaS platforms.
2. The “You’re suspended” message is not related to credits. A suspension only occurs when the usage quota exceeds the plan limits.
Best regards,
1- ok I’ll fix it in my landing page as quick solution.
2-” You’re suspended* this term is usually used when user do prohibited actions against your policy. İf it won’t be fix it I’ll replace it manually
2. What would you suggest instead? Thank you!
2. Title: Upgrade to Resume Access! Message: Your usage quota has been reached, and access is temporarily paused. Your data is safe. To continue using the service, please notify your administrator that a plan upgrade is required.
Thank you in advance ☺️
Thank you! We will update the title to “Upgrade to resume access” but we cannot use the message text.
Anyway you can customize these text from the Super admin area settings
Thank you so much
Hi, I bought an Artificial Intelligence Plugin license on your site and it works fine without changing the domain but just moving the hosting. It says the license has expired which is unlikely because when I bought it it said it was life time license. Please check for me.
Already send license to your email
Thank you
Pls I want to confirm does this script support gemini Ai?
No sorry. Only OpenAI is supported.
Quick questions: 1- Can i provide My live chat For my chat inside admin dashboard for My customers? 2- can my user talk to his chatbot to check latest reports and ask questions or edit some appointments? İ saw it in n8n.
Hi
1. No, sorry. You cannot insert the chat into the Support Board admin panel.
2. Yes, if you are a dev and you know how to do it. See our API and Webhook docs for that.
Regards
1- is there any trick to make it run inside the dashboard. my first customer spend 2 weeks and couldnt run it. it would be very helpfull to show it for new customers. any way?
It is not possible sorry. You have to put a link to an external domain including it instead.
1- the customer doesnt get chatbot directly when needed the most which is first installation in the dashboard. many platforms offer chat bot inside its dashboard 2- chatbot only serves enduser not our customer. many n8n use cases creates chatbots that help business owner not jsut ansewr customers but also help him to have quick questions like ” hey support.board! how many appointments we have today? ... ok cancel the appointment at 1:00 PM and ask to reschule later. etc
i wish you create an account it canny.io so we can share our feebacks
Hi
1. Again, unfortuntaey it is not possible.
2. We do not use canny.io
If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code.
Thank you! Best regards.
I purchased your product a year ago, and I’ve really loved using it. Now I want to upgrade to the SaaS extended version, but there’s one important feature missing.
If the AI cannot understand the user’s question, the system should automatically ask for their name and email—without requiring a login or signup. Many businesses using your system already have their own registered users, so asking them to sign up again doesn’t make sense.
Most competitors also detect when a user is logged in and automatically capture their details using a simple check or CAPTCHA. Adding this would create an exceptionally smooth, modern user experience.
I also kindly request an improvement to the chat widget UI. You can take inspiration from the leading platforms in your market—users today prefer simplicity, clarity, and a clean interface.
Thank you!
Hi there,
Such features are already available.
1. You can set Support Board to automatically ask for their name and email after human request.
2. You can alreay sync external users with Support Board without asking them to login again.
3. The UI is already good and at the highest standards, anyway if you have specific feedback please let me know.
Regards
Hi Schiocco,
Please can response to my mail (Inquiries on Resellers version….) sent to sales@board.support
Thanks
Why Dialogflow will be removed soon?
Because it is old and no longer maintend by Google.
Hello,
I have a few questions:
Can this system run as a SaaS platform and be sold as a service to customers? Is it multi-tenant, or is it designed for a single customer installation?
If it supports SaaS, are there built-in payment methods and subscription plans?
Can I add or integrate additional custom payment methods?
Thank you, and I look forward to your response.
Hi there, for more details about the SaaS and reseller versions please visit https://board.support/saas and https://board.support/resellers
Thank you!
Can I add or integrate additional custom payment methods? so is this opensource ?
Yes, you can edit the source code and add anything you want. API are also available. Regards
i will love to see how the SaaS demo mode looks like from the user view befor i buy, and I also wanted to know whether each user in the panel can generate their own chat widget. I’m referring to the PHP version, not the WordPress one thank you .
Hi there,
1. The SaaS version is cloud based. It is not the PHP version
2. To see a demo, sign up free at https://cloud.board.support. This is our real, revenue-generating SaaS with active subscribers. You’ll get the same system, fully rebranded and customized for your business.
3. Yes, each customer will have a dedicated admin, chat widget, and everything else.
If you have further questions don’t hesitate to contact me.
Thank you!
Does the system support filtering who can receive support through WhatsApp? For example, if I want to create a list of authorized phone numbers so that only they have access to the WhatsApp bot, is that possible? I need this for a closed organization and I don’t want everyone to have access.
Does the system support filtering who can receive support through WhatsApp? For example, if I want to create a list of authorized phone numbers so that only they have access to the WhatsApp bot, is that possible? I need this for a closed organization and I don’t want everyone to have access.
There is no such a feature but we can add it for 50 USD. Regards
Another question: if I’m interested in a SaaS reseller program, would you be able to fully white-label it according to my needs? Logo, colors, emails, everything?Regarding security, how can I trust you and connect payment processing to it when it’s hosted on your server? Best grads
Yes, the reseller version will be fully white labeled by us, you will have to provide some info and configure some minor setting like email templates but that’s all.
If you do not want to share payment information the only way is to use the SaaS version instead.
If you have further questions don’t hesitate to contact me.
Thank you!
Including my own domain to??
Yes, you will have to point it to our server IP, that’s all
how can i purchas the SaaS reseller program ?
Hi there, for more details about the SaaS and reseller versions please visit https://board.support/saas and https://board.support/resellers
Thank you!
Hi I try to build flow in the chatbot but it doesn’t appear on what how can i solve this ? Thanks
Doesn’t appear on WhatsApp *
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
Can I also create customer service channels with Munus for WhatsApp?
Yes, you can send menu(select). Regards
Good afternoon, can I create a widget and place it on the index of one website or several different websites from different companies, with different widgets, so that clients can communicate with me directly from the website on a computer in my company or several computers with different departments and menu formats?
Hello!
By default you must purchase a new license for each domain, but, if you have 2+ websites owned by you and part of the same brand/company, you can use 1 single installation and a single license and show the chat on multiple websites. If instead, the domains are of other clients and/or are related to other brands/companies you need to purchase a new license for each website/domain.
Thank you!
