51 comments found.
Is there a way to use custom VAPI workflows and/or squads?
Hi @Stephen_Koess
At the moment, custom VAPI workflows or squads aren’t directly supported within the module. However, it’s something we may consider for future updates based on demand.
That said, a new release is coming in the next few days with more control over call handling — including the ability to choose the assistant before making a call.
Stay tuned!
- Changelog
- [1.6.0] – 2026-02-10
- Added - Sarvam AI Text-to-Speech Integration: – Added new “Sarvam AI TTS” tab to the AI Lead Manager interface. – Implemented integration with Sarvam AI’s Text-to-Speech API (`bulbul:v1`). – Added support for Hindi text-to-speech conversion. – Added audio playback controls for generated speech (base64 audio). – Added “Sarvam AI API Key” field in General Settings. – Added error handling and loading states for better user experience. – Added `Sarvam_ai` library for handling API communication. – Added unit tests for the Sarvam AI integration.
Hi thanks for sharing, but please note this is not an official changelog from our side.
All official updates and changelogs are published directly on the Codecanyon item page. We recommend following that for accurate and confirmed release information.
Thanks for your understanding
Hi, we’ve installed FexCall AI on Perfex CRM and are seeing an issue where a “Leave page / Changes you made may not be saved” prompt appears on every navigation action, even when no form has been edited.
This behaviour starts after enabling FexCall and disappears when the module is disabled. It appears globally across Perfex, not only on FexCall pages, and interferes with saving and normal navigation.
We can’t open a support ticket yet as the purchase code is currently showing as not found, so posting here for visibility.
Sorry for the inconvenience! Could you please reach out to us directly at support@myperfexcrm-help.freshdesk.com ?
Our team will assist you right away and make sure everything is resolved quickly.
Its been months still no update on call forwarding! Had to move to AgentLabs
Hi @akashvjn,
We sincerely apologize for the delay and understand your frustration. We’ve been actively working on a major update for the module, and new features (including call forwarding improvements) are coming in the next few days.
Thank you for your patience, and we truly appreciate your earlier support.
1. Can this handle high‑volume cold calling plus inbound AI calls (sales + appointments)?
2. Is telephony locked to Twilio, or can I use my own SIP trunk/local numbers?
3. Can I route calls through Twilio SIP/Browser/App calling at around $0.0040/min instead of standard Twilio numbers?
4. Any current or planned WhatsApp integration for pre/post‑call messages without meta API?
5. Is Arabic fully supported for AI voice conversations?
Hi @i3bdsami
Thanks for your questions! Here’s how FexCall AI works currently:
High-volume calls: Yes, FexCall AI is capable of handling both inbound AI calls and outbound campaign calls. However, performance depends on your telephony provider limits (e.g., Vapi & Twilio rate limits).
Telephony providers: The module currently works with Twilio + Vapi.ai / Bland.ai. Using your own SIP trunk/local numbers directly isn’t supported out of the box, number routing must be done via the supported providers.
Call routing / cost: FexCall AI uses whatever routing your telephony setup supports through Twilio/Vapi. If you can configure SIP/browser/app calling at preferred rates through your Twilio account or Vapi provider, it will follow those settings. AI voice usage billing is separate.
WhatsApp integration: There is no WhatsApp calling or messaging integration currently. It’s on the roadmap, and we’ll consider it for future releases based on demand.
Arabic support: Yes, Arabic is supported for AI voice conversations as long as the selected voice provider (Vapi/Bland) supports it.
If you need help setting up any of these or want to explore custom routing options, feel free to reach out!
Happy 2026! Any new updates coming this year? Let’s go! Hopefully you doing good.
Happy 2026! Thanks a lot for the warm wishes, hope you’re doing great too! Yes, we have new updates and improvements planned for this year, including feature enhancements and stability updates. Stay tuned, exciting things are coming!
That is amazing, it’s been 6 months with no updates, please keep it up!
Hey Team! Call forwarding still not working atleast configure it for DTMF as right now calls arent getting forwarded
Hi, thanks for the update!
Call forwarding is still being adjusted on our side. Our team is working on resolving this, and it will be fixed in the upcoming update. Once the new version is released, call forwarding will work as expected.
Please stay tuned, we’ll notify you as soon as the patch is live.
Support link isnt working with my ticket, I have a few questions.
i meant my license
Sorry for the inconvenience! Could you please reach out to us directly at support@myperfexcrm-help.freshdesk.com ?
Our team will assist you right away and make sure everything is resolved quickly.
Can you please respond to my ticket? its been days
We’ve replied to your support ticket. Please check your ticket for the update.
Thanks!
Pre-purchase questions: Hello, 1. will you be adding RETELL? (They have better pricing and faster “project start to product to market”) 2. Also what is your future development plans? What would have to the add-on if you decide to stop development? would it be moved to open source? I would like to buy and support the product, but since it’s a fairly new project I would like to know it’s going to be around. Thx
Thank you for your interest and thoughtful questions!
Retell integration – it’s one of the features in our queue, and we’re planning to add it, though there’s no confirmed timeline yet.
Future plans – we’re committed to keeping the product active and supported. We have no plans to abandon it, and if development ever stops, existing users will still be supported.
We really appreciate your support, it helps guide our roadmap and ensures the product stays reliable and future-proof.
Looks like great work. Would love to see this for Retell and Eleven Labs.
Thank you for your kind words! We’re glad you like FexCall. Integrating with Retell and Eleven Labs is a great idea, we’ll definitely keep that in mind for future updates.
We appreciate your feedback!
Thank you for the consideration. Much appreciated.
Hello, We have purchased your module, We setup the addons inside perfex CRM. when tried to upload CSV file using our country code, its not working, It is always comes with +12 number, Here is a screenshot : https://prnt.sc/1sAENGwndj4d and when i have been trying to contact your support, It shows purchase key not found at envato. Here is a screenshot : https://prnt.sc/Yg8Y6kgNuTA7 . Could you please give me a solution of the csv phone number issue to my email : bdtask@gmail.com Thanks
Sorry for the inconvenience! Could you please reach out to us directly at support@myperfexcrm-help.freshdesk.com ?
Our team will assist you right away and make sure everything is resolved quickly.
hi in your demo i dont see the FexCall addon where is it? how dose it work?
Hi @adishaked
We’ve reactivated FexCall on the demo, you can now check it out at https://demo.myperfexcrm.com/admin.
Please have a look and explore how it works!
thanks i have som e questions before buying 1. how many agents can be under one user 2. is it saas supported?
Sorry for the inconvenience.
1. For inbound and outbound calling, each user acts as one agent. So it works on a 1 agent inbound 1 agent for outbound
For campaigns, you can create individual agents for each campaign separately.
2. yes, FexCall is fully SaaS-supported.
Hi i have raised a support ticket please check – #83, please help out!
Hi @akashvjn
Thanks for following up! We’ve received your ticket #83 and our team is currently looking into it. We’ll get back to you as soon as possible with an update.
We appreciate your patience!
Hi! I’m considering purchasing FexCall and had a few quick questions:
Can this module be used in a SaaS-style setup where multiple users have their own campaigns and data?
Is there any limit to how many contacts or records can be uploaded in a single campaign list?
Do you provide Perfex CRM with the module, or should I purchase it separately?
Will your team assist with installation and setup of Perfex + FexCall on my server?
Thanks!
Hi @hashemrusukh
Thanks for your interest in FexCall! Here are the answers to your questions:
SaaS-style setup: FexCall is compatible with existing SaaS modules for Perfex CRM. However, you will need to configure it properly to make it work seamlessly with your SaaS setup.
Contact limits: There’s no strict limit on how many contacts or records you can upload per campaign, but very large lists may affect performance depending on your server resources.
Perfex CRM inclusion: FexCall is a module for Perfex CRM, so you’ll need to have Perfex CRM installed separately.
Installation & setup: Yes, our team can assist with installation and setup of Perfex CRM + FexCall on your server. For this, please contact us at support@myperfexcrm-help.freshdesk.com.
Let us know if you have any other questions!
is it possible to get this as a standalone?
Hi @bootinfosofficial
This module is designed to work only with Perfex CRM, as mentioned in the description. For any custom development queries or special requirements, please reach out to us at support@myperfexcrm-help.freshdesk.com.
Error – Failed to create call {message must be a UUID”],error Request”,statusCode}
Hi @puneetthakkar7
This issue usually happens when the Vapi Agent ID or Campaign configuration isn’t set up correctly. Please verify your Vapi settings under FexCall → Settings and ensure the Agent ID is valid.
If it still doesn’t work, please email us at support@myperfexcrm-help.freshdesk.com, and we’ll help you resolve it right away.
Does it support Indonesian language calls?
Hi, sorry for the delayed response. Yes it does support indonesian language too.
Hi i have raised a support ticket please check – #83
Thank you for your reminder. We’ve received your support ticket (#83) and have already responded there. Apologies for the delay in replying to your comment here.
Please feel free to check the ticket and let us know if you need anything else.
Hey Please check i have responded to the ticket
Got it! Our team is on it and will keep you posted once it’s resolved. Thanks for your patience.
Which type of subscription is needed for this module India setup, please confirm And Monthly Charges
You’ll just need a Vapi subscription (and optionally Twilio if you’re using it for calls). Pricing depends on your usage, there are no extra monthly charges from our module itself.
Hello , I have Yeastar P560 PBX , also Perfec CRM, If i purchase your Module Can you guied Me to make the integration between Vapi and Yeastar and Perfex fexcall..??
We can definitely help you set up FexCall with Perfex CRM and Vapi. However, we’re not fully sure what kind of assistance you need with the Yeastar PBX, could you please clarify that?
