1006 comments found.
Hello, when will there be new updates and features?
hello i need to know how work the autoresponder please thank you
Here is the autoresponder working flow. You have to create an autoresponder from Campaigns > Autoresponders by selecting a campaign. If replying to these emails, the autoresponder will send the configured email.
Hi Devs,
Tired of email bounces killing your campaign ROI? Integrate SnapValid.com – they seem to have lightning-fast API verifies emails in seconds keeping lists ultra-clean for max engagement.
Any plans to integrate SnapValid?
Right now we don’t have any plan. Thank you.
hello, have you noticed that the sample templates after edited, modified doesn’t allowed to be saved after clicking on the “UPDATE” button? Nothing happens and the template stays unchanged with the initial data.
Hello sir, Could you submit a support ticket on our support portal (https://support.imjol.com) mentioning all of your issues? Please?
here we go again. I don’t know what’s the purpose of this comments section if you can’t answer basic question. Why should I go through all that just for you to check from your side if this is a bug or what? Just check from your side if you can edit and save the changes or not.
Hello sir, I requested that you submit a support ticket due to several reasons, like you need to share with us your application or server login credentials to identify the issues you are facing. Many times it’s the issues that occur from the client side, not the application. We check that issue on their application first. If those are fixed, then mark this as resolved.
Hope that makes sense.
ok let’s make this easy please. Could you confirm from your side that both admin and non admin can duplicate an existing template, modified text/image then save it? if that’s confirmed then I know it’s from my side. Please do that because I think this is related to the application. I just did a freshh installation but still hhaving the same issue.
Hello sir, We have tested the email template builder on our server. It’s working. You have to use the classic builder to edit the existing one. In addition, you can use pro build for new templates.
Please reset my purchase code, because I want to install it on my new domain.
Hello sir, could you please create a support ticket on our support portal (https://support.imjol.com)
Clearly they do not care about their customers. Software is missing BASIC features.
Hello sir, we replayed to your support.
Anyone replying to support tickets sent through my dashboard?
Hello sir, We replayed to your ticket.
Please could I draw your attention to ticket #2026021650. Thank you.
Hello sir, We replayed to your ticket.
Hello i need help for my tickeyt 11641 please yet 4 days without answer
Hello Sir,
We noticed that you have created three support tickets. To avoid confusion and ensure faster assistance, kindly continue the discussion in a single ticket. We have already replied to your latest ticket.
Thank you for your cooperation.
This is my (Third) reply email that I have sent to you (Imjol) support. You have not replied nor cared to answer any of my emails. I see that you are not very supporative and you do not apprecaite your customers! If you do not care to fix any issues and provide the properly support regarding your product on Envato (CodeCanyon.net). Then I highly suggest that you remove your product for sale. Knowingly, that it is not a fuctional script that you care to fix nor provide support to despite as the agreement with (Envato Policy) to provide (6) Months of support. I will not be purchasing any other products from you in the future from this bad expericence! Note: Customer’s you have been warned about this product and the lousy lack of support from this author.
Regards,
Previous Email Reply
Customer of Product: MailDoll
Hello, Support
I need help with your Maildoll script. There seem to be bugs in the script. Unfortunately, I am having issues with the Maildoll script not sending out emails as external (Outgoing) from the script itself. I have ran various tests from the script and the test email method works as I do get the test emails from the script from my (internal) server side (domain email) only. However, when I try to use a (External) email account as like outlook.com etc… the script does not send out any emails. Including all the email campaigns that I send from the script all (Bounce) as seen from the reports, and mail logs from the script. The script mail (SMTP) seem to be all correct as from the (email) server section and setup (SMTP) section of the script. Both sections all have the same configurations. Again, I do get the test emails from the script as this implies that the mail (SMTP) is configured correctly on the server. Note: I have tried using (SendMail) as the other option as the script suggest if problems occur. However, the (SendMail) option does not work either. I have tried various options as like secure and non secure options for the (SMTP) setup. Including, changing the outgoing port from 465, to non secure port and from SSL, to TLS. Neither, option that I chose fixed the issue to send out (External) email campaigns from the script. Yes, the (Admin) as a (User) does have email credits to send out emails from the script. Secondly, there is another issue that I am having with the script. The campaign email (Scheduling) option does not work. When I schedule a campaign to start the script never send out as scheduled. I do have the (Cron Jobs) setup as described in the script documentation setup. Including, have both (Time Zones) setup as the following from my end. GMT -5:00 (Eastern) Time Zone in (Profile) settings and America/New_York -GMT -5:00 Eastern Time Zone in (Organization) setup. However, both time zones area are inline with my time zone. But the script will not send out any scheduled emails as scheduled for any campaigns. The scheduling of the campaigns always show up as (Pending) only. These are two issues that I have been facing since purchasing the Maildoll script. Which appear to be bugs that is causing non functionality for the Maildoll script. Your help will be highly appreciate to fix these issues ASAP or perhaps give me some guidance to correct them myself if they are not technical bugs itself.
Regards,
Hello Sir,
First of all, we sincerely apologize for the delayed response and for the frustration this has caused you. We understand your concerns and truly regret the inconvenience.
Unfortunately, we were unable to locate your previous emails in our inbox, which is why you did not receive a reply earlier. However, we have now found your ticket on our support portal, and we would like to continue all communication there so we can properly track and resolve your issues.
Please rest assured that we take support seriously and are committed to helping you fix the email delivery and campaign scheduling issues you described. Let’s continue the discussion through the support portal so we can investigate everything in detail and provide a proper solution.
Thank you for your patience, and we look forward to resolving this for you.
I have a issue i want to know if someone have the same Issues when a costumer account send a email its use the same name of my system name inspite of i update the name on the mail server its keep the same i need help please
Hello Sir,
Thank you for reaching out. To assist you properly with this issue, kindly create a support ticket at https://support.imjol.com. Our support team will provide you with detailed help there.
In case you are interested, one Big shortcoming in your product is the lack of pre-made templates.
I would have bought your product if it had a range of pre-made templates that I could work with and tweak.
Hello, Thank you for your valuable feedback. We appreciate your suggestion and will consider adding pre-made templates in future updates.
Hello. Can you reply to my email sent to you (support@imjol.com) 2 days ago, please?
I need your reply to take an important decision.
Thank you & Regards.
Hello Sir,
Would you mind sending a message through our support portal at https://support.imjol.com? This will allow us to continue the discussion in more detail and provide better assistance.
Thank you very much.
Why do SMTP test emails send successfully? Why do email marketing campaigns fail to send when I try sending them again?
Hello Sir,
We kindly suggest creating a support ticket and sending us a message through our support portal at https://support.imjol.com so we can assist you properly.
Thank you for your cooperation.
Any integration with verification servers ? ie Reeon ?
Hi dear Autor!
Can work this script with Woocommerce Integration?
Hello sir, This feature is not available at the moment. If you need it, we can develop it as a paid customization. For further inquiries, please create a support ticket and continue the discussion there.
Any plan to integrate SnapValid.com, for email validation?
Hello sir, Currently we don’t have any plan for this.
Good day. Could you kindly provide information regarding the new updates and features that are to be released? What type of updates and features can you expect?
Hello Sir,
Thank you for your message. The latest update (v6.11.7) includes several bug fixes and improvements, such as better contact selection in campaigns, corrected pricing display, enhanced Mailgun SMTP error handling, improved organization setup, and minor UI/UX refinements.
If you need more details, feel free to let us know.
Best regards, Jalal
After sending Bulk Emails, will we have an option to see replies and reply to these emails?
Unfortunately, we don’t have this feature right now.
Will sending bulk emails trigger risk control measures? For example, for Gmail, etc.?
Hello sir, thank you for your question. Unfortunately, this feature is not available in our application at the moment.
