203 comments found.
Hello,
We have sent you two emails to support, but have not received a response yet. I’ve included our purchase code and included an admin user account to access our site. We need resolution, as soon as possible. Thank you!
Hi. Please describe the problem you are having.
support@codexhelp.comHello,
Your plugin is the root of our issue. Our website crashes when your plugin is activated. We are running 8.2 php. I see you pushed an update recently. We have quite a bit or work into creating our team page. And now your plugin cannot be activated or it crashes our site.
We need assistance resolving this issue ASAP.
Thank you!
Hi.
I’ll look into the problem. Please send me your login credentials for your website.
support@codexhelp.comI don’t understand why the photo i upload shows very small and i modified it to be 500×500 when in team grid mode the picture is very small Changed the sizing per documentation but no luck
Disregard i got it fixed Thanks
Hi,
Two Pre-sale questions:
1. I saw a mention that this plugin may slow down the site. Has that been investigated and a answer determined?
2. As a general rule i don’t share my email address or website. If I get into a situation where I might need your assistance, is there a way to share the website url only with you (the developer)?
Thanks!
Hi.
1. Typically, these issues occur on unoptimized or low-resource sites. You can visit my website, where I have many team instances and members, and you can see that the site loads in an acceptable amount of time.
https://teamgrid.net/
2. You can contact us by email for support. support@codexhelp.com
Thank you!
I am including the teamgrid shortcode with 127 team members on a page(tested with and without shortcode – works fine without it) and, on iOS only, the page tries to reload 3 times. Afterwards the browser(safari, chrome) says “A problem repeatedly occured” and kills the page. This doesn’t happen on the web, or android. Tested on multiple iphones, same issue. Tried ajax mode, debug mode etc. Nothing fixes the ios problem. What causes the issue?
Please provide a URL where I can review the problem.
The issue only happens on iphone ios (tested multiple devices). Works fine on desktop and android.
Hi, the page works perfectly, it has been impossible to recreate the problem to try to solve it.
Are you testing on iPhone? It reloads 3 times and finally throws an error. We have multiple people testing on their iPhone reporting the same issue.
Hello I wanted to know if I can add another social media link. I would like to add the Onlyfans logo to the list of social media links . Thanks
Hi.
use these options:
https://prnt.sc/4UYkaMnVA8L1
Hi, how can I reduce member name size only on mobile?
Please provide your website URL to give you the CSS code.
Website URL: https://alecomics.it/ Page with team: https://alecomics.it/ospiti
Use this css code:
@media screen and (max-width: 800px) {
.tgr-team-897 .tgr-item-title, .tgr-team-897 .tgr-item-inner .tgr-member-title {
font-size: 12px;
}
}
Change the font size if you want. The style will be applied to screens smaller than 800px
Hi, can we see the most recent changelog (1.3.5) please. Or is it included somewhere in the download? Thanks, Bernhard
Hi.
Changelog:
Version 1.3.5 (22-07-2025)- Added “alt” attribute to member images.
- Added an option to prevent Google from indexing member pages.
Thanks!
hi i have send email from madhurmitra@gmail.com please see and revert.
I replied to your message.
I again replied pls help
Pls reply it seems dealy in reply i want your good support.
Your reply is delayed.
Pls provide support like other team members plugin who are in market.
I requested a question pls tell me how to.achive it
We don’t have the functionality you want.
Hi, When I open a team member’s pop-up, the custom fields appear after the name. However, they’re spaced quite far apart; there’s practically another blank line between them. How can I reduce this spacing? (using layout 9)
Hi.
Please provide your website URL for review.
Hi, the site is on https://alecomics.it We’re currently revealing the event’s guests, so you won’t find many “teams” on the site, but if you scroll halfway down on the homepage, you’ll find the first announced guest. Clicking on it will reveal two custom fields, “Talk” and “Meet & Greet,” which are spaced far apart.
.tgr-member-fields p {
margin-bottom: 0 !important;
}
It should look like this:
https://prnt.sc/Bjr5T-guUAsI
Hello, I purchased the Teamgrid plugin a month ago (purchase code: e68599af-5763-4ea0-8bc3-413111618b18) and had to uninstall it after a few days because it noticeably slows down the website and everything becomes very slow.
The cause of this is the Teamgrid plugin because I’ve tried uninstalling everything and reinstalling one by one. In total, I only have 5 or 6 plugins installed, and I’ve been ruling out the causes one by one, and it doesn’t work. The images aren’t large, I have a fast provider, etc.
What can I do to improve this or solve this problem? It’s the best Teams plugin I’ve found, and it’s a shame I can’t use it.
Thank you very much.
Hi.
which version are you using?
Please go to https://teamgrid.net/And let me know if the site is as slow as yours. I’m using over 20 TeamGrid instances for the examples, and here it loads with an acceptable time of 4-6 seconds.
Hi, I bought the Teamgrid plugin a month ago and had to uninstall it after a few days because it’s noticeably slowing down the website and everything is very slow.
The cause of this is the Teamgrid plugin. I tried uninstalling everything and reinstalling them one by one. In total, I only have 5 or 6 plugins installed, and I’ve been ruling out the causes one by one, and it doesn’t work. The images aren’t large, I have a fast provider, etc.
What can I do to improve this or fix this problem? It’s the best Teams plugin I found, and it’s the last one I can’t use.
Thank you very much.
Hi, I have a pre-sales question.
I see last update ‘Dec 2024’, but the changelog on this page ends a long time before December 2024. Can you clearify please?
Thank you!
Hi.
Sorry, we’re sending out updates periodically, the current version for download is 1.3.4, but we forgot to update the item page.
And thanks for letting us know, we’ve already updated it.
Thank you!
HI, I’m having an issue where the role and social ion is being displayed in multiple locations. Any ideas??
Here’s the link so you can see it: https://palltd.com/our-team/kate-pal-hbcom-clu-fea-cfp-chs/thanks!!!
Having an issue where the role and social is displaying in multiple locations. any ideas why? Here’s the link: https://palltd.com/our-team/kate-pal-hbcom-clu-fea-cfp-chs/
Any suggestions would be greatly appreciated. thanks!!
Hi.
It looks like you’re adding the shortcode in multiple places. Could you please show me with an image where you’re placing it?
If you wish, you can send me your login details so I can review it myself.
support@codexhelp.comIs there a way to have a team composed of only 1 column also on desktop and not only on mobile? On desktop at the moment the minimum selectable is 2.
It is possible using CSS styles:
.tgr-grid .tgr-grid-item {
width: 100% !important;
}
Hi, this code works but when I insert it on a single team its properties apply to all the other existing ones. How can I make it apply only to a specific team?
.tgr-team-1050 .tgr-grid .tgr-grid-item {
width: 100% !important;
}
test
?
Hello,
My Team Grid plugin display make the cards looks not standardized due to its role and designation. The card does not appear equal height but i already enable the features. How do i fix this issue? Before this, it appears correctly and there seems to not be a changes on it other than adding new team members. Please contact me ASAP.
Please ask your question from the user account that purchased the plugin.
In wp 6.7.1 this error occurs:
Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the teamgrid domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /var/www/vhosts/studioassociato.it/staging.studioassociato.it/wp-includes/functions.php on line 6114How can it be avoided?
Hi.
What version of TeamGrid are you using?
