1587 comments found.
Can you make levels premium rather than categories?
Hello sir/madam,
Currently, levels can not be marked as premium. The whole category can be marked as premium.
Thanks
Please WRTeam what image dimension to use for contest. The demo shows a full thumbnail banner for contest but my own shows just a small icon like image at one corner. I used youtube thumbnail dimension
Hi
Thanks for your query!
In our demo we are using image with 1016 × 678 dimensions, so you can try using images with that ratio to get good results, and you can adjust and change the aspect ratio to get different result as per your requirement.
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Ok thanks
Hello. Is your support still active? Jay Parmar in the Team has been answering questions for a week now.
Hello sir/madam, Yes support is still active.
Please message me here.
Team: https://teams.live.com/l/invite/FEAog3ZODgiEtZhlRM?v=g1
Thanks
before i am going To purchase This Project i need these features
1. In leaderboard one User can send Friend Request to other user and chat with each other for using this features user need to Take subscription
2. User can submit quizes and other user can Review
3. Sliding banner in app so that We can promote other brand and take some advertising commission
Hi androidbulb,
Thanks for your query!
For customization related inquiries, please connect with us on Teams or WhatsApp.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
I don’t know if I’m the only one, but I built with the latest version, but the normal sounds when you get a question right and wrong are not there, just hearing a click. Secondly, the color of both right and wrong answers is my brand colour, instead of Green for right answer and Red for wrong answers. Lastly, the Life line buttons are not responding when clicked. Please help
Hi saminesam,
Thanks for your query!
The reason you are only hearing the click sound and seeing your brand color for submitting an answer is because you have set the “Don’t show answer correctness” in the Admin Panel.
You can check this by going to Panel > Settings > System Utilities, and then looking at the “Answer Mode” in the General Settings section.
Please change the “Answer Mode” setting to “Show Answer correctness + Show Correct Answer”.
As for the lifelines not working, please ensure you check the lifeline-related settings in the quiz. If you do not have enough coins, the lifelines will not work. If you continue to have issues, please reach out to us on Teams for further assistance.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hello, i will like to use the purchase code on a new url and remove it from the old url um no longer using
Hi Koketsonyana,
Thanks for reaching out!
I have reset your purchase code, you can use it again now.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
I propose that in the next update you add the possibility to check who used a user’s referral code. For example, I have a player who has 10 referrals and I think they are accounts made just to get coins to withdraw money. It would be good to be able to check what referral he brought and if that referral really played or was made just for profit. At the same time, it is proposed that multiple accounts cannot be made on the same phone. This would mean that the phone ID should be recorded somehow, and when they try to make another account, they should receive a message saying that using multiple accounts on the same device is prohibited, and that this attempt to make another account was sent to the administrator. And in the admin panel, it should appear which user tried to make another account… at the same time, there should be more methods to check and stop attempts of this kind in which the player makes multiple accounts to withdraw money.
Hi RazvanCristofor,
Thanks for your suggestions!
Yes. We are fully aware of the need to prevent referral fraud and the creation of multiple accounts for coin withdrawal.
We are actively working on ways to provide a robust solution to stop this kind of abuse.
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I’ve made some custom changes in the backend. If I update to the latest version you shared, will those changes remain intact, or do I need to merge them manually?
Hi tarekxbndriss,
Thanks for your query! This is a great question regarding custom code updates.
The update script replaces the files entirely. Therefore, if the update includes files you have customized, your modifications will be overwritten and lost.
Any new files or database tables you have created will remain intact.
It is highly recommended that before performing any update, you first create a complete backup of both your admin panel code and the database. This allows you to safely roll back to a working version if any conflicts occur during the update process.
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A problem occurred evaluating project ’:google_mobile_ads’. > Could not get unknown property ”’copyAllDependencies’” for extension ‘android’ of type com.android.build.gradle.LibraryExtension.
Hi 9009083040,
Thanks for your query!
To provide you with support and help resolve this issue, please reach out to us on Teams.
Additionally, please note that we require the purchase code to verify the licence before we can offer technical assistance. If you are working on a client’s project, please provide the purchase code via Teams so we can verify and assist you.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hi, I like the AI Question Bank feature as it solve the issue of having to create questions one by one.
But it still needs improvements, as some users would like the AI to generate questions based on a strict set of data. An educator for example who would like questions based on particular class or chapter.
Consider adding an option where user can upload a PDF document and the AI will generate questions based on that document. This will allow us to control the questions generated by the AI.
Hi YourCoder,
Thanks for your feedback! We’re glad you like the AI Question Bank.
You are absolutely right—generating questions based on a strict set of data, like an uploaded PDF or provided text, is crucial for educators.
Yes, that is our plan! We released the basic functionality first to ensure stability. Our upcoming updates will focus on expanding this to include the option to upload source material (like PDF or text) for precise, controlled question generation.
Stay tuned for this significant AI update!
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hello fellow publishers. How are you all coping with daily quiz. The idea of having to manually set them daily is another job of its own.
WRteam could it be possible you make such that one can chose to set system to auto select X questions daily or manually select then. Thanks
Also I must comment that you guys are doing a great job with constant updates. Am not a developer myself but my freelancer has never made any complaint about this code.
In fact he confess that this is one of the best structured projects he has seen in a long time.
Hi geraldtnaa123,
Thanks so much for your query and, especially, for the kind words about the project structure, that means a lot to our team!
You are absolutely right; manually setting up the daily quiz is tedious. We have certainly thought about automating this.
The main challenge is that setting up a cron job requires specific technical knowledge and differs based on each server environment (cPanel, aapanel, etc.).
However, we agree this is a crucial feature. We will provide the necessary cron job code and detailed, most common setup instructions in the documentation, allowing your developer to easily automate the daily quiz process.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Thanks. Am having a small issue and hopefully you can help.
The AI quiz bank generates questions well but they stay as draft.
I have been trying to publish/make active but don’t see option( or simply don’t know how to go about it)
From the OPERATE , I can see Regenerate Edit Delete.
The edit only edits that specific question and updates but not send to active. Am I missing something?
Hi geraldntaa123,
Thanks for your query!
You can click on the Move Question Button which will be on the left side of the edit button, that is used to move the draft questions to their actual quiz.
You can also click bulk option from the top of the table, to move multiple questions as well.
Thanks
i tested your demo app and i have a question, because in the games like guess thee word and true or false, after user completed for example 10 question and got the result user get the points and coins but when starting again or playing again after the result even if user got perfect score theres no coins or points is given
Hi roosevelt1337,
Thanks for your query!
Your observation is correct: points and coins are intentionally awarded only for the first successful completion of any quiz.
This is an important security measure to prevent fraud. Since coins earned in the app can be redeemed for real money, allowing rewards for unlimited replays would allow users to easily abuse the system by memorizing the answers and winning 100% repeatedly. This design ensures fair play.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hello, when I make an in-app purchase, I get an error message saying “Something went wrong.” What could be the reason?
Hi yeyoyunlari,
Thanks for your query!
We are sorry to hear you’re getting a “Something went wrong” error during the in-app purchase. This issue is typically related to configuration.
Please reach out to us on Teams so we can quickly identify the problem and assist you with the setup. We have noted that we need to improve our documentation regarding IAP setup, as configuration is a common issue.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
i have not rated your code here. at first your response was 1/2 days. after i encountered some problems response time has increased to 1/2 weeks or no answer. as i see here you do reply to other comments ! not cool.. i just asked simple questions WHY IT DOES NOT WORK AND WHAT CAN I DO ? i gave you all the info and no reply.
Hi alinuox091,
Thank you for reaching out, and we sincerely apologize for the unacceptable delay in responding to your support queries.
We are actively locating your existing support message right now to address your questions.
We will reply to your message on Teams immediately and follow up with a solution. Thank you for bringing this to our attention, and we appreciate your patience while we rectify this.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hi alinuox091,
Following up on your issue: I have replied to you regarding the diagnosis on Teams. The root cause was an incorrect AI Model name in your AI Settings.
Since this confusion seems widespread, we are updating the documentation to provide a clear guide on how to find and use the correct model name for the AI Question Bank.
For anyone else having this issue or confused about using the AI Question Bank, please check the updated documentation before the end of the day.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hello, the question bank and exam module are not generating new questions and are returning an error. We kindly request your assistance regarding this issue
Hi mayko444,
Thanks for your query!
We are sorry to hear you are encountering an error with the question bank and exam module.
Since this sounds like a specific technical issue that requires investigation, please reach out to us on Teams for dedicated support assistance.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
after upgrading the panel to 2.3.5, I see empty strings in the admin panel
Hi tarekbndriss,
After updating the admin panel, you need to update the new translations that may have been added, as this is why the labels are showing empty.
To fix this, go to System Languages > Admin, and click the yellow eye icon for the language you wish to update. Do the same for the App translations as well.
You must check this after each update because new labels we add are not automatically migrated to your existing languages.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
I have to write again. I’m having trouble with the In-App Purchase section. Many people are experiencing the same issue. I’ve reached out to the Teams team and am waiting for a solution. They say the issue will be investigated, and four days have passed. I’ve had to close the In-App Purchase section. Jaydip provides instant feedback, but getting feedback from the app’s coder, Jay Parmar, is a pain.
I’ve been a WRTEAM user for many years. I’ve purchased Quiz Online, the News App, and E-School. However, the team that works the hardest, cares the least about customers, or even doesn’t care at all, is Elite Quiz. I was going to buy the web version, but if this keeps up, I’ll probably give up.
Hi melihbey,
Thank you for reaching out again, and please accept our most sincere apologies. We are truly sorry that we have disappointed you, especially as a long-time WRTeam customer across multiple products. Your loyalty means a great deal to us.
We understand and fully acknowledge the severity of the In-App Purchase bug and the extreme frustration caused by the four-day delay in receiving a solution. Disabling a key feature is unacceptable.
Your feedback regarding the response time from the Elite Quiz team is critical, and we are addressing this internal communication breakdown immediately.
Please consider this our highest priority, I am escalating the IAP bug and checking your Teams messages right now. We will follow up with you directly within the next few hours with a commitment to resolving this issue swiftly.
Thank you for giving us a chance to make this right. We appreciate your patience and hope to restore your confidence in the Elite Quiz product.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hi melihbey,
Apologies for the inconvenience.
I investigated the issue and found that the latest version of the `in_app_purchase` package is causing problems—iOS receipts aren’t being verified correctly.
For now, please downgrade the package to:
in_app_purchase: 3.2.1
Then run these steps:
This should fix the issue and let you publish a working app.
Anyone else using Elite Quiz v2.3.6 and facing iOS in-app purchase issues should apply the same fix as well.
I’ll look deeper into the root cause and include a solid, permanent solution in the next update.
Thanks for your patience!
I tried but not work…
Hi melihbey,
Did you clean the flutter and ios cache after changing the pubspec.yaml file sir ?
let me connect with you on teams so we can assist you with this issue better.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Yes, edit pubspec, flutter clean, pub get, clean build anyw.
I have the same issue with sound and vibrations in the app with the latest version. The Teams group responsible for the Android app is replying very slowly, and lately they’re not providing any fix for the problem. I don’t know what’s going on, and if you’re that busy, you should consider hiring more people to keep up with the requests. It’s very frustrating to send a message today and get a reply 3–4 days later.
Hi RazvanCristofor,
Thank you for reaching out. We sincerely apologize for the inconvenience you are facing and for the slow response time from our Teams support—your feedback about the delay is completely understood.
We are taking note of your concerns regarding support availability.
Regarding the sound and vibration issue in the latest Android version, I will investigate this specific bug immediately, along with checking for your existing messages on Teams.
We are actively looking into all your queries and will follow up with you directly. Thank you for your continued patience.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hi RazvanCristofor,
Thank you for your patience while we investigated the sound/vibration issue further. We have found the cause and have an immediate fix.
The issue is due to a Gradle conflict with the `just_audio` package, which affects release builds (while working fine in debug mode).
Immediate Fix
The quickest solution is to downgrade the package version. This fix applies to anyone facing this urgent issue:
1. Open your `pubspec.yaml` file.
2. Change the `just_audio` version to:
just_audio: 0.9.46Important: Ensure you remove the caret (`^`) from the version number.
3. Run `flutter clean` and then `flutter pub get`.
4. Rebuild and test your app in release mode to verify the sound and vibrations are working correctly.
Permanent Solution
We are still looking for a proper, permanent solution to this conflict. We will provide a better fix in the next version, or maintain this stable working version until the issue is resolved upstream by the package author.
Thank you again for reporting this critical issue.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Since the last update, I have been Trying the demo app but there is no sound noh vibration.
I also updated too and same thing. No sound as you play along.
Anyone experiencing this?
Hi geraldntaa123,
Thanks for your query!
can you check in the settings if sound and vibration are enabled in the app. and also in your device as well.
if vibration is disabled in the phone then it won’t vibrate.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
I have checked both in the demo app and my phone. Sound and vibration toggled on. Can anyone else confirm this is not happening to me alone
Hi geraldntaa123,
Thank you for your patience while we investigated the sound/vibration issue further. We have found the cause and have an immediate fix.
The issue is due to a Gradle conflict with the `just_audio` package, which affects release builds (while working fine in debug mode).
Immediate Fix
The quickest solution is to downgrade the package version. This fix applies to anyone facing this urgent issue:
1. Open your `pubspec.yaml` file.
2. Change the `just_audio` and `flutter_widget_from_html` version to:
just_audio: 0.9.46
flutter_widget_from_html: 0.16.0Important: Ensure you remove the caret (`^`) from the version number.
3. Run `flutter clean` and then `flutter pub get`.
4. Rebuild and test your app in release mode to verify the sound and vibrations are working correctly.
Permanent Solution
We are still looking for a proper, permanent solution to this conflict. We will provide a better fix in the next version, or maintain this stable working version until the issue is resolved upstream by the package author.
Thank you again for reporting this critical issue.
the in-app purchase are not showing for ios. It works fine for Android. And btw I generate the itunes shared secret and added it to the backend but does not work.
Hi tarekbndriss,
Thanks for your query!
please reach out to us on Teams, so we can assist you with the issue.
make sure you have accepted all the terms and policies, added bank and tax details,
added the IAP products in the App submissions, and IAP has Ready to submit status.
then check in testflight, once it is visible there, then you can submit the app for review.
| WRTeam | | | | | Support | | | Feedback & Suggestions |
Hi, Thank you for the response. I sent you on teams. And btw, I accepted all the terms and policies, added bank and tax details, added IAP and they’re ready to submit
Thanks, will check shortly.
