208 comments found.
hello. I have three questions.
1. Does your plugin automatically add and update tracking numbers from UPS and USPS so that I dont have to do it manually for each order or via the bulk import?
If no, I need clarification on this text contained in of your images on the product page
https://i.imgur.com/rXgmeT1.jpegTrack shipment from tracking services: Cainiao, AfterShip, TrackingMore, TrackTry, 17Track, EasyPost. Schedule for syncing order shipping data or sync via webhook
2. What does schedule for syncing order shipping data or sync via webhook mean? Automatic live tracking number updates?
3. Last question, do you have a plugin to calculate live shipping rates for UPS and USPS on the cart and checkout pages?
Hi,
Thank you for your questions. Please see the answers below for clarification:
1. Automatic tracking number updates (UPS / USPS): The plugin itself does not automatically fetch tracking numbers directly from shipping carriers like UPS or USPS. Instead, it supports third-party tracking services such as Cainiao, AfterShip, TrackingMore, TrackTry, 17Track, and EasyPost.
These tracking services work with many carriers, including UPS and USPS. If you use one of these services, you can usually schedule automatic tracking updates through that service. Please note that Cainiao and ViTracking do not support this auto-update feature: https://docs.villatheme.com/woo-orders-tracking/#configuration_child_menu_3701
If you do not use a tracking service, tracking numbers will not be auto-updated via cron or webhook. Shipping carriers alone cannot provide automatic tracking number updates to the plugin.
2. Sync via webhook
There are two ways to update tracking information:
Scheduled sync: Tracking data is updated at specific intervals based on your settings.
Webhook sync: Tracking updates are pushed from the tracking service when the shipment status changes.
Webhooks are mainly used to trigger order tracking emails when shipment statuses change. You can find the detailed guide here in our documentation: https://docs.villatheme.com/woo-orders-tracking/#configuration_child_menu_4355
3. Live shipping rates (UPS / USPS): No, we do not currently offer a plugin that calculates live UPS or USPS shipping rates on the cart or checkout pages.
If you have any follow-up questions or would like help choosing a compatible tracking service, feel free to let us know.
Best regards.
I have set up an order status change, but the order has been delivered and the order status has not changed. How do I set it up?
https://prnt.sc/Llp-DB1G6Lks https://prnt.sc/ZlZ-UPLb8RKM https://prnt.sc/dxetX7SbZntYHello,
Thank you for reaching out to us. I’ll send you a dev file, could you please create a support ticket on this Support Forum?
Best regards.
sorry,can you send to this email : jonatanstk@outlook.com Thank you
Our apologies for the inconvenience. We’re unable to distribute premium plugin files or provide premium support through email channels. Therefore, please submit a support ticket so we can assist you through the appropriate channel. Thank you!
Hi, is this compatible with “Sequential Order Numbers for WooCommerce Pro” now? I read that it is not compatible?
Hi,
Thank you for reaching out.
I think you’re referring to one developed by SkyVerge. We haven’t specifically tested with that plugin, so I can’t say for sure. Please try our free plugin to see if it works: https://wordpress.org/plugins/woo-orders-tracking/
Best regards.
Hi, 1 year ago a user posted here with problems, scroll down and you can see the post, his name was IKOALAINC. He created a support ticket but we never get the answers here from people support tickets. I assume you can check into that for me?
Also, this is the Yith plugin: YITH WooCommerce Sequential Order Number Premium
You’re right, but they didn’t answer my reply so I didn’t have a chance to check the exact matter at all: https://snipboard.io/L6gfnw.jpg
For anyone interested, this plugin works fine with “YITH WooCommerce Sequential Order Number Premium” I have bought the pro version now, happy with what Ive experienced so far.
Thanks a lot for sharing your experience! We’re really glad to hear everything works with YITH WooCommerce Sequential Order Number Premium, and that you’re enjoying the Pro version. If you need anything along the way, feel free to reach out
Will the order status automatically change when the product is received
Hi,
Thank you for reaching out to us.
There’s an option for that if you use a Tracking Service – “Change Order Status”: https://docs.villatheme.com/woo-orders-tracking/#B.-Connect-tracking-service-via-API
Except for Cainiao, if you use that tracking service, there’s no option to change order status automatically when the package is shipped.
Best regards.
I have set it up, but it does not automatically change the order status
https://prnt.sc/UVv6R8-0Gri7 https://prnt.sc/gR3hZgbifBG5 https://prnt.sc/NqgZSsOnEnBGThe order status is processing, which is correct according to the setup in this setting of yours: https://snipboard.io/ysG5xj.jpg
Is that not what you need?
Hello, I renewed my plugin support on Envato today to get technical support. However, it doesn’t seem to be working – I cannot post in the forum, and even in the villatheme.com backend, it still shows as “Expired” despite having already renewed it.
Hi,
Thank you for reaching out to us.
After renewing/extending the Item Support, you would need to re-authenticate the license to update the new duration on our system.
To re-authenticate, you may regard this instruction.
Best regards.
I’ve been using your plugin for a while now and really appreciate it—great work! However, since the latest update, I’m encountering the following issue:
“There was an error rendering the email preview. This doesn’t affect actual email delivery. Please contact the extension author for assistance.” This error appears on the “Completed Order” emails in WooCommerce. To troubleshoot, we’ve:
Deactivated all other plugins and custom code snippets Tested with the default theme Despite that, the issue only disappears when we deactivate the Order Training plugin. This suggests it might be related to the recent update. Could you please take a look or advise on how to fix this?
Thanks in advance for your help!
Best regards, chxz
Hello,
Thank you for reaching out to us.
I don’t encounter this issue on my site. Please create a support ticket on this Support Forum. I’ll be checking. If your support has expired, you can try to create a support ticket here.
Best regards.
I hope you’re doing well.
I’m reaching out regarding an issue with your plugin WooCommerce Orders Tracking. I wasn’t able to create a support ticket on given likes since the support expired.
When using the email preview feature in WooCommerce (e.g., to design seasonal emails), a fatal error occurs due to the use of a dummy order object.
Error Details Uncaught Error: Call to a member function get_meta() on bool in …/includes/admin/woo-order-email.php on line 122
Stack trace excerpt: #0 …woo-order-email.php(104): ->include_tracking_info() #1 …wp-includes/class-wp-hook.php(324): ->woocommerce_email_after_order_table() ... #14 …class-wc-email-customer-completed-order.php(109): wc_get_template_html() #15 …EmailPreview.php(314): get_content_html()
This is caused by $order being false, typically because wc_get_order( $order_id ) fails when WooCommerce generates a dummy order for previewing emails.
To prevent this, a simple check before calling $order->get_meta() would resolve it: $order = wc_get_order( $order_id ); if ( ! $order || ! is_a( $order, ‘WC_Order’ ) ) { return; }
Additional Notes This issue only appears during email previews and does not affect actual customer emails.
It interferes with seasonal campaign design workflows where email previews are necessary.
For security, file paths and directory names were masked.
Would really appreciate it if you could include this fix in the next update.
Let me know if you need any further information. Thanks for your time and for the great plugin!
Best regards, chxz
Hi there. Could you go to this Forum instead: https://villatheme.com/supports/forum/presale/
No Item Support required, don’t worry.
Hello I renewed the support today here at envato in order to be able to auto-update the plugin. It is not working since also in your backend at villatheme.com it still shows as “expired” although I have renewed.
I followed your instructions (even with revoking and approving evato again).
Please solve this issue.
Hello,
Thank you for reaching out to us.
I’ll definitely check it for you. Could you please create a support ticket on this Support Forum?
You would need to re-verify the license to update the expiry date first by clicking the “Verify here” button on this page: https://villatheme.com/my-download/
Best regards.
Hello Villatheme team,
I have successfully activated my license key for the WooCommerce Orders Tracking Premium plugin on my website. The activation message indicated success. However, when trying to update the plugin, I received the following error:
An error occurred while updating WooCommerce Orders Tracking Premium: Update package not available.
Could you please help verify whether the license activation has been properly registered on your system and assist me in resolving this issue?
Thank you for your support.
Best regards, Hiep Dinh
Hi,
Thank you for reaching out to us.
Please ensure you entered the correct key, one with only numbers and letters, without hyphens, please follow this guide: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/
This will walk you through verifying the activation and enabling auto-updates step by step.
If the license activation was successful but your domain isn’t showing under “Active on” and auto-updates aren’t working. please create a support ticket on this Support Forum.
Best regards.
I’m writing this here since the developer doesn’t allow me to write anything on the support page, even though I CONTINUED the support subscription by paying a little over $24.
It’s really frustrating because the code for the auto-updates still doesn’t work, meaning I basically payed for nothing. I’m not sure if anyone will read this, but be careful, and DO NOT buy from this dev.
Hi,
Thank you for reaching out to us.
After renewing/extending the Item Support, you would need to re-authenticate the license to update the new duration on our system.
To re-authenticate, you may regard this instruction: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature
If there’s still any issues, please create a support ticket on this Support Forum.
Best regards.
I did all the steps, still doesn’t work 
You may try this button: https://nimb.ws/ExhQ0Ka
And save again the Auto update key in the plugin settings >> Update. Also, if you’re using any cache system, please clear them all. And it might take you a few attempts before it shows the “Key is correct…” message.
Nope, even after a few attempts, it doesn’t work. I don’t know what more can I do at this point, this is really disappointing.
Edit: It finally somehow magically worked. Still a lot of hassle for something really simple.
Received the ticket with admin, I’ll keep you updated there
Hi i want to use the plugin in a way the order has tracking added to order note i want cusromers to be able to search and track orders im using 17tracck api, like a year ago i used to be able to but now i dont know is there a settings to add the tracking code even if its not in order ?
Hi,
Thank you for reaching out to us.
The way to add tracking number to an order is to use the Edit tracking button: https://docs.villatheme.com/woo-orders-tracking/#configuration_child_menu_7338
But our plugin doesn’t add tracking number to order note. Probably you were using another?
Best regards.
hello currently order tracking plugin can’t update this mean I should pay for plugin again ?
Hi,
Thank you for reaching out to us.
No, you don’t need to pay again. Please follow this guide to continue updating plugins: https://villatheme.com/knowledge-base/how-to-update-villatheme-plugins-from-envato/#outside-support-period
Best regards.
Hi, I have some questions that I’m considering to buy the Pro Verison:
1. my store is in Portuguese, so I need to translate some information provide from the plugin. Regarding the emails I understand that I can just customize the text etc. But how about the information on the My Account page? In the My Orders page need to change the column tittle “Tracking”, and in the Single Orders page the texts “Tracking Number” and “Carrier”. Where can I change this texts?
2. From my understanding the tracking number is define for each product on the order, but my shipping is for the all itens on the order, so how can I include the tracking code for the order and not for a single product?
3. In the My Account -> Orders -> Orders Details, it is possible to change the section where it appears the “woo-orders-tracking-orders-details”, from default it placed on the in the “woocommerce-table__product-name”, but as I mentioned above my tracking code is for the whole order not a single products. So, in this case it is possible to include this information on the beginning of the page after the “woocommerce-order-details__title” for exemple?
Thanks!
Best, Alain
Hi Alain,
Thanks for your interest! I’ll address your concerns below:
1. You can translate texts via Loco Translate or our plugin’s Settings. For the Tracking column title in My account >> Order, you can edit it using Loco Translate. While the other texts are under WooCommerce Emails settings.
2. You can use the “Manage tracking by” option and choose Order only: https://snipboard.io/Yh0t23.jpg
3. If the “Manage tracking by” is set to Order only, the info will show at the bottom of the order details, not after each item: https://snipboard.io/HamtbS.jpg
Currently, I’m afraid there’s no option to move it higher.
Best regards.
Hi Angela,
Regarding the item 2. the “Manage tracking by” option is only available on the Pro Version? Now, I’m using the Free Version to test out before made the purchase.
Thanks!
Best, Alain
Hi. Yes, the option is available in the premium plugin only.
Does your plugin automatically fill tracking numbers like https://woocommerce.com/products/shipment-tracking/?
Hi,
Thank you for reaching out to us.
Unfortunately, there’s no built-in feature for auto filling tracking number in our plugin at the moment, I’m afraid.
Best regards.
Can you please allow to query the tracking numbers for the whole order? Right now we can only the individual tracking number for each item now.
This will help us create the chatbox and can query the tracking number for customer easily.
Hi,
Thank you for reaching out to us.
I’m not entirely sure what you’re looking for. Perhaps you were referring to the behavior handled by the “Manage tracking by” option under General setting tab?
Best regards.
You’re right
*Only applicable when “Manage tracking by” option is set to “Order only – Each order can only have 1 tracking number at a time”
Tracking number meta field: _wot_tracking_number Tracking carrier meta field: _wot_tracking_carrier Shipment status meta field: _wot_tracking_status If your orders have tracking numbers set for every order item, please use in-built functions.
If orders doesn’t have tracking numbers set for every order item, then I can’t use this function
The option Manage tracking by has 3 selections. But I’m not sure what you’re trying to do because looks like you’re citing the document for developers. Would you mind creating a support ticket on this Support Forum and clarify your goal?
Hi there. Is it possible to customise your plugin to integrate with API of mailplus https://mailplus.com.au/ ?
Hi,
Thank you for reaching out to us.
Unfortunately, our plugin doesn’t integrate with any email API…
Best regards.
Mailplus is a shippping company. They give us API key for tracking. Just wondering can your plugin be integrated with their API? We’re happy to pay for customisation service.
I see. Unfortunately, it’s not possible, I’m afraid…
Does the web hook can work with make.com or only works with 17track?
I will purchase to see If I can integrate to make.com
I purchase but it seems I can not create a web hook for make.com
Hi,
Thank you for reaching out to us.
Our plugin support the feature that integrates with Tracking Services (including 17track), pulls tracking information from there to your WooCommerce store, and the Webhook feature is for Tracking Service users.
make.com integration is unfortunately not available within our plugin functionality at the moment. And, as far as I know, is not a tracking service?
Best regards.
Hi,
I would like to purchase the plugin, but can I customize the tracking to include stages like: Application Received → Interviewed → Candidate Approved → Documents Received → Submitted to Embassy → Visa Stamped?
Hi,
Thank you for reaching out to us.
Our plugin displays real time tracking information from tracking service. It reflects exactly what user might see when they track their order on the tracking page of the tracking service, unfortunately, it’s not possible to modify these settings.
Best regards.
Okay,, thank you
Hello, your plugin “WooCommerce Orders Tracking Premium” is incompatible with another plugin “Sequential Order Numbers for WooCommerce Pro”, which results in the original ID being used when sending emails instead of my custom ID, because your code uses $order->get_id() to get the original ID of the order. You should use $order->get_order_number().
I see that other WOO plugins all use $order->get_order_number().
“Sequential Order Numbers for WooCommerce Pro” customer service asked me to tell you:
Kindly request your vendor plugin to use $order->get_order_number() instead of referencing $order->id or $order->get_id() when fetching order data.
Hi,
Thank you for reaching out to us.
Would you mind create a support ticket on this Support Forum and allow us to take a direct look?
Best regards.
My support has expired and I need to renew it to post. Could you please convey this to me directly? Thank you.
To renew Item Support, please:
1. With your current CodeCanyon account >> Hover over your username and click ‘Downloads’ from the drop-down menu: https://codecanyon.net/downloads
2. Find the WooCommerce Orders Tracking on that page, then click “Renew support now!”
For more details, you can see this guide.
The Forum I shared above doesn’t require Item Support to open a ticket though.
The forum won’t let me post:
Your support time is expired. Please renew here
Renew support to get help from villatheme for 6 months. $14
I don’t want to spend this money for now.
I contacted them using the contact form, and if they don’t help update this compatibility, I will replace it myself.
Considering your Item Support expired, I sent you an open forum where any user can open a ticket without Item Support requirement. Please use the red “Create topic” button, in case you use the “Request Support” button, ensure that you select the right forum: https://share.nmblc.cloud/4a23d9fc
Alternatively, you can wait for our next updates. We’ll review this problem soon.
Thanks, I posted it in presale, I’ll wait for their reply.
Hi, I would like to ask, if add to cart is in the form of href= in the product list, will it be crawled by search engine spiders? If these spiders visit these links, will the shopping cart records be recorded in the log of WooCommerce Orders Tracking plugin? Because I have a lot of shopping cart record logs in non-target countries recently.
Sorry, I asked about the wrong plugin. It should be the abandoned purchase plugin.
Hi,
Thank you for reaching out to us.
I received your question on the other plugin. I’ll keep you updated there.
Best regards.
Can the plugin connect to the 17Track API?
Hi,
Thank you for reaching out to us.
Yes, our plugin fully supports connecting to the 17Track API.
Best regards.
