208 comments found.
Hi there, Can you please let me know if in Wp-options table the “woo_orders_tracking_settings” is related to your plugin and can be delete as it is if I d onot use the plugin anymore? Thanks!
Hi,
Thank you for reaching out to us.
You’re right, “woo_orders_tracking_settings” is our plugin’s. Feel free to remove it if you don’t use the plugin anymore.
Best regards.
Many thanks for the super quick reply! Got it! 
Does it send Notification on every update ? automatically ?
like if Parcel is dropped ?
Parcel is collected ?
Parcel is in Transit ?
Parcel is out for Delivery ?
Parcel Delivered ?
Can we Create Separate email for all this notifications ?
please let me know if that is possible in current version if not then is it possible for you to bring these features ?
Hi,
Thank you for reaching out to us.
You can use the Webhook feature. But please note that not all tracking services have webhook supported. For more details, please visit this documentation.
Best regards.
Can you make some customization or add feature into your plugin as its very useful show Tracking status in order page of woocomerce like show in screenshot. like trackship plugin
https://i.imgur.com/2kwgytj.pngalso is it possible to create webhooks for vitracking as its free . or can we do customization in the plugin so that it fetch the status of the tracking and send emails based on the status , ? please let me know if both things are possible then I can buy and can also pay for customization
If the tracking info of an order is updated, then it’ll update the tracking link: https://share.nmblc.cloud/48960c0f
When you hover over the tracking number, you’ll see their status if any, and an “Open tracking link” button.
As for the Webhook feature for Vitracking, I’m afraid this feature isn’t available at the moment, unfortunately.
Hi, After I enabled Advanced Card Processing on PayPal, when a user paid with Credit Cards, and I uploaded the tracking number, I clicked the Sync to PayPal button and got an error message: PayPal payment method not supported or missing API credentials. I checked the API settings and saw an additional Advanced Card Processing. Shouldn’t Advanced Card Processing use the Default Live API by default? Is this a bug, or do I need to set a separate API key for Advanced Card Processing?
Hi,
Thank you for reaching out to us.
Typically, issues like this are commonly caused by something related to PayPal payment method, as it clearly said in the error message you received. Here are some common factors to check:
1. PayPal API Credentials: Ensure that your PayPal API credentials are correctly entered in the tracking plugin settings. Double-check for any typos or missing information: https://share.nmblc.cloud/57583d10
2. PayPal Account Verification: Confirm that the PayPal account used for this order matches the account linked to the API credentials in the tracking plugin. If the order was placed with a different account, it may cause conflicts. To check this, each order paid via PayPal has this transaction ID: https://share.nmblc.cloud/e4687284 >> Please click that button to see if you are redirected to the correct transaction page of that order, like this: https://share.nmblc.cloud/1848b5fe
3. If the 2 suggestions above don’t help, may I ask which PayPal plugin you’re using?
Best regards.
We use the WooCommerce PayPal Payments plugin developed by Woo. Previously, we only used PayPal Standard, and the courier number synchronization was normal. Then I turned on the merchant advanced mode of this plugin, which added an Advanced Card Processing function: Accept debit and credit cards, and local payment methods with PayPal’s latest solution.
I used the Default Live API directly in the api, and did not fill in the api for the paypal below. Later, I turned on Advanced Card Processing, and there was another Advanced Card Processing setting in the api. But I didn’t fill it in, and continued to use the Default Live API.
Now if the user uses PayPal Standard to pay, the courier number can be synchronized. If the user uses the Advanced Card Processing function to pay directly on the website with a credit card, it cannot be synchronized.
I think this may be because I don’t know how to use it, or your plugin has a compatibility bug, or I need to set an API key for Advanced Card Processing separately?
It seems most likely to be the first reason I mentioned earlier. The Default Live API works in most cases, especially when you have multiple PayPal plugins creating different payment methods. However, if you’re encountering issues like this, try entering the credentials for Advanced Card Processing under the PayPal settings, and then test with a new transaction
Well, just copy the Default Live API to Advanced Card Processing.
Does this send tracking info email when Woo received the tracking info shipped by Paypal Shipping from Paypal?
Hi,
Thank you for reaching out to us.
It sends an email whenever the tracking info is updated, as long as you tick this checkbox: https://share.nmblc.cloud/29eafba2
However, our plugin doesn’t have a built-in option to automatically update tracking info – You would need to add/update tracking number manually. For example, if your system receives tracking information from PayPal and you want it to sync with our plugin to trigger automatic emails, it would depend on compatibility, I’m afraid.
For this, I would recommend trying our free plugin first: http://bit.ly/woo-orders-tracking
Best regards.
For now I’m afraid not. Our team will check it for future updates.
Hi, Does this plugin have feature to send SMS when updating tracking code in bulk CSV file? I know that it sends Emails but what about SMS in bulk?
Hi,
Thank you for reaching out to us.
Our plugin currently does not have the feature to send SMS notifications in bulk when updating tracking numbers via a CSV file.
We appreciate your suggestion. If you have any other questions or need further assistance, feel free to let us know.
Best regards.
Hi Good plugins, but the latest version 1.1.13 is not showing the tracking page, so I reinstalled a previous version 1.1.10 and now it works so there is some error in the new version (It doesn’t show an error, it just doesn’t show anything)
Regards,
Hi,
Thank you for bringing us your issue.
We have reviewed this issue and handled it in our new version,
Please kindly contact us on our support forum, and we will share the fixed version.
Our forum: https://villatheme.com/supports/forum/presale/
Best regards.
Hi when i track order on my tracking page its does not work ? could you help me out plz?
Hi,
Thank you for bringing us this attention.
We apologize for the issue on your site. Could you please provide more details about this issue?
We need to investigate further. Kindly contact us through our support forum at https://villatheme.com/supports, and we will promptly check and address your issue.
Best regards.
Hello, the latest version of the plugin is having numerous problems, is there a way to receive the old version or are you about to release a new one without bugs? Thank you
Hi,
We are sorry for the problem you encountered when using the latest version.
Could you provide us more details about these bugs/issues, that would help us to check and handle them promply.
You can contact us at: https://villatheme.com/supports/forum/presale/
Thank you for your support and cooperation.
Best regards.
Hi There
Your WooCommerce Orders Tracking Premium Version 1.1.12 has a problem. It does not allow me to open the Tracking editor in orders menu.
Please check this video—> https://youtu.be/RggC0uQg3ns
Can you please send me the previous version of your plugin to downgrade?
Hi,
Thank you for bringing us this attention.
We have addressed the issue, and a new version will be released shortly.
Meanwhile, please keep in touch with us via your topic on our forum to receive the updated version with the fix.
We appreciate your patience and understanding.
Best regards.
Hello! I’m about to decide to buy the plugin: WooCommerce Orders Tracking, but I have a serious concern.
I don’t like the design that comes with the plugin by default, and it seems that I need to buy another plugin from you to be able to customize the design of my tracking number emails. Is that so? Or can the WooCommerce Orders Tracking plugin modify the email template?
I hope you can help me resolve this question soon.
Hi,
Thank you for bringing us your concern.
Yes, you need a 3rd email template customization plugin to redesign the order tracking email.
We offer the WooCommerce Email Template Customizer plugin which is compatible with this plugin, it is free to use this feature in WooCommerce Email Template Customizer, but require WooCommerce Orders Tracking premium version, you can see this video guide:https://youtu.be/Uz6yPoLXsa0?si=kZeiYk90flkXHqE6
Best regards.
Hi there,
If I wanted to use 17track, can I choose what language to display the tracking info?
For example the default language is English, but I want the results to be shown in Arabic, which is already supported by 17track translation in their official website.
Thanks
Hi,
Thank you for reaching out to us.
We offer the feature to translate timeline on the tracking page, using Google Cloud Translatation API, it is a premium feature you can see this part of our documentation.
Let us know if you have any further questions regarding this plugin.
Best regards.
Hello, what is the benefit of using this plugin? Do I have to pay for external services? For example, trackingmore charges 74 USD monthly, I don’t understand what the benefit is exactly. This plugin allows me to add tracking on my website to show the customer the status of the order, but without them knowing that it comes from Aliexpress? thank you
Hi,
Thank you for reaching out to us.
WooCommerce Orders Tracking plugin is functional. Its major feature, as you already know, is to add tracking numbers to orders and allows customer to track their order in the most convenient way.
Some tracking services require fees, but not all of them. You can use the free service like Cainiao, or some services also offer free plan, like Tracktry.
Also, you don’t have to use Tracking Service. Customer can still track their orders via email.
And our plugin shows the order tracking info, either by Tracking Service or shipping company. But our plugin doesn’t interfere those info. Commonly, the tracking info doesn’t show the selling platform.
Best regards.
Most of my orders would be with AliExpress standard shipping, when I buy the plugin and select cainiao, it will ask me for an API key, as well as track more?.
What I want is to be able to track the order from my website, without having to go to the parcel page
You don’t need API when using Cainiao. Please visit our documentation of this part for more details: https://docs.villatheme.com/woo-orders-tracking/#configuration_child_menu_3701
For example, when the Cainaio order arrives in the delivery country, let’s say Canada Post, do I need to change the carrier manually? Will it be done automatically?
I’m sorry I don’t understand what you meant by change the carrier. Cainiao is tracking service and Canada Post is tracking couriers. Customers can track their order on either Cainiao or Canada Post.
When you enable “Tracking Service” and select Cainiao, you can create a tracking page on your site and pull the tracking data from Cainiao.
If you don’t use tracking service, customer can still track their order by email, the tracking link will redirect them to the tracking page of the tracking carrier, e.g. Canada Post tracking page.
What happens is the following: Cainiao has the package while it arrives in the delivery country, and you say that it can be tracked on my website, but when I have purchased and my package arrives in my country, it is no longer Cainaio who delivers my package , delivered by Canada post. What I want to know is if the tracking of my package on my website will only be as long as Cainaio has the package. I don’t know if you can understand, it’s a little confusing, why when I ordered, it sent Cainaio, but it gave me Canada Post. Thank you
Hi,
Cainiao is not a shipping company like Canada Post, Cainiao tracks order shipping status whose shipping company is supported by it.
A note, if your order is shipped internationally and have different tracking, you would need to update the tracking yourself.
Also, you said “without them knowing that it comes from Aliexpress”, it’s also possible to change the shipping carrier name. Please find more details in this documentation: https://docs.villatheme.com/woo-orders-tracking/#configuration_child_menu_3697
Just in case, if you’re using our another plugin ALD which is compatible with this one, first please visit our documentation for the compatibility between 2 plugins: https://docs.villatheme.com/aliexpress-dropshipping-and-fulfillment-for-woocommerce/#set_up_child_menu_4160
This documentation is a guide about mapping tracking carrier when you fulfill orders.
You can try the free version of ALD: http://bit.ly/aliexpress-dropshipping-and-fulfillment-for-woocommerce
And this plugin: http://bit.ly/woo-orders-tracking
That’s just my guess since you mentioned “Most of my orders would be with AliExpress standard shipping”.
Thanks
hi there, we are using Dianxiaomi with WooCommerce and we were wondering if it is possible to have with this tracking plugin a solution that tracking numbers can be inserted on item-level and not only on order-level? Is this possible?
And then 2nd question, I know that Shopify’s Dianxiaomi integration is able to insert tracking information on item level and syncing it therefore from Dianxiaomi to Shopify. Is this plugin extending the functionality of the Dianxiaomi WooCommerce plugin that this is also possible for WooCommerce?
Best & thank you.
Hi,
Thank you for reaching out to us.
1. We have options that allow multiple tracking number per order item. They are in General settings. You can view this documentation: https://docs.villatheme.com/woo-orders-tracking/#configuration_child_menu_8571
2. The process of sending tracking info from Dianxiaomi to WooCommerce is handled by Dianxiaomi. Our plugin doesn’t interfere this process.
Best regards.
Hi villatheme Team, Im have two of your plugin and i need to add this shipping tracker, after test i would like to ask if is possible to add a button track in admin panel customer , when they login to their acoun and visit “orders”, can we add ” track button ” next to “View button to order ” like our previous plugin “yith” it’s give our client option to track their orders without need to go in detail of order’s and after click link code track… like this img : https://i.stack.imgur.com/4eRQh.jpg
Hi,
We are back to work after the national holidays, thank you for your patience.
Yes, the feature you are asking about is available in our plugin: https://ibb.co/Hrkgfjn
Let us know if you need any information of this plugin.
Best regards.
Hello, Can you please explain to me how your plugin works?
If someone places an order from my wordpress site with woocommerce, how do they receive the tracking number?
to obtain the tracking number you must first have the order processed by the shipper. for example (DHL, MBE…)
Only then will you get the tracking number.
How does the process work?
Also is compatible with MBE italy?
https://www.mbe.it/it/tracking Thanks!Hi,
Thank you for reaching out to us.
Once a customer completes an order on your site, you can add the order tracking information, choose a shipping carrier to handle the order and link it with a tracking server integrated into our plugins: Cainiao, EasyPost, TrackingMore, AfterShip, 17Track, or Tracktry. When the shipment status changes, the API connection fetches the details from the tracking service to update the order on your site. Your customer is then notified (via email, SMS, or PayPal transaction if PayPal is used), and they can track their order on the Tracking page of your site.
We support more than 90 shipping carriers, but MBE Italy is not available in our plugin. However, you can add custom carriers you want, just following these simple steps.
You can see our documentation, and try our free version to experience.
Best regards.
Hello,
If I fulfill the order manually (adding the tracking number manually on the order page), will the plugin add the tracking number to PayPal automatically?
And how about if there is more than one tracking number for the same order? Which tracking number will be sent to PayPal? Because PayPal accepts only one tracking number per order.
Thanks.
Hi,
If you tick on the PayPal button when adding tracking to the order, the tracking info will be pushed to the Paypal transaction, see this: https://prnt.sc/WyJPnB1-qw0r
It’s noted that this is a premium version, see this video guide
Best regards.
Hi there,
Do you have an advice how can I translate „Tracking number:” and „Carrier:” text from order details page? I have tried with Loco Translate but doesn`t reflect the changes on page.
Thank you.
Hi,
Thank you for reaching out to us.
These texts can be translated in the plugin > WooCommerce Emails, find the texts and translate them.
Best regards.
Thank you!
Dear Lavendervu, I have been enjoying your and find it incredibly useful. However, I would like to bring to your attention a difficulty I’m experiencing with the mobile interface, specifically when inserting the tracking code. The current interface is quite cumbersome to use on mobile devices.
Would it be possible to make this feature more responsive to facilitate its use on smartphones and tablets? Such an improvement would greatly benefit those of us who manage our operations on the go.
Thank you for your consideration and for the excellent work you do.
Kind regards, Dave
Hi,
Not many users edit the admin backend on mobile. Which mobile device are you using to insert the tracking code and how the interface is cumbersome? Could you screenshot the issue to let us observe it and find out possible solutions?
Best regards.
Hi, I apologize for the delayed response. I wanted to share that I have developed one of the potential solutions to improve the mobile user experience. This includes crafting specific CSS enhancements to make the interface more user-friendly on mobile devices.
Best regards.
@media screen and (max-width: 768px) {
.wp-list-table, .wp-list-table thead, .wp-list-table tbody, .wp-list-table th, .wp-list-table td, .wp-list-table tr {
display: block;
}
.wp-list-table thead tr {
position: absolute;
top: -9999px;
left: -9999px;
}
.wp-list-table tr {
border: 1px solid #ddd;
margin-bottom: 5px;
}
.wp-list-table td {
border: none;
position: relative;
padding-left: 50%;
text-align: left;
white-space: normal;
display: block;
text-align: right;
}
.wp-list-table td:before {
position: absolute;
top: 6px;
left: 6px;
width: 45%;
padding-right: 10px;
white-space: nowrap;
text-align: left;
font-weight: bold;
}
.wot-admin-orders-item-tracking-number {
width: 100%;
}
.wot-admin-orders-item-paypal {
position: relative;
}
.wot-admin-orders-item-paypal::after {
content: '';
background-image: url('/wp-content/plugins/woocommerce-orders-tracking/assets/images/paypal.png');
background-size: contain;
background-repeat: no-repeat;
position: absolute;
width: 20px;
height: 20px;
right: -25px;
top: 50%;
transform: translateY(-50%);
}
.wp-list-table td:nth-of-type(1):before { content: "Elements code"; }
.wp-list-table td:nth-of-type(2):before { content: "Object details"; }
.wp-list-table td:nth-of-type(3):before { content: "Tracking number"; }
.wp-list-table td:nth-of-type(4):before { content: "Tracking carrier"; }
}
Hi,
Thank you for sharing our Custom CSS, this may help other users in need.
If you have any other assistance, feel free to let us know.
Best regards.
HI,
I have a problem with the functionality of the plugin. AliExpress Standard Shipping is set as the default shipping carrier in the plugin. The problem occurs when I select Cainiao Super Economy Global, Cainiao Super Economy, or Cainiao Standard For Special Goods as the shipping option during purchase. In that case, the plugin does not insert the tracking number in the Woocommerce email sent to the customer. Also, in that case, the tracking of that shipment on the page on my website does not work either (it says that the tracking number has either expired or does not exist). Please resolve the issue as soon as possible.
Hi,
Thank you for keeping in touch with us.
It seems that you are using a dropshipping plugin in this order, aren’t you? If yes, may we know which plugin is it? Please check if the tracking info has been added to the order yet.
If you just use our orders tracking plugin, Tracking emails will be sent only when you yourself add tracking to the order. Or if use a 3rd plugin that is made compatible with our orders tracking plugin (Like ALD – Aliexpress Dropshipping and Fulfillment for WooCommerce) – premium version and need to map carriers.
Please provide us with additional information to better understand the problem and find a solution.
Best regards.
Hi,
I use your ALD plugin.
I just did what you asked.
Hi,
We received your ticket and responded to you. Please keep following it: https://villatheme.com/supports/topic/problem-with-woocommerce-orders-tracking/#post-183790
Best regards.
I don’t see the Paypal icon next to the order on the order page (not detail page) anymore. It’s hard for me to send tracking number to paypal manually now. How can I enable it?
Hi,
Only the orders that are paid with the PayPal method can be displayed PayPal button, please ensure this condition and confirm with us.
Best regards
Yes, of course they’re paid via Paypal. But not there anymore https://imgur.com/a/9rd5nwD
Hi,
Please contact us on our support channels, we will help to check:
+ Email: support@villatheme.com
+ Presale forum: https://villatheme.com/supports/forum/presale/
Best regards.
