529 comments found.
Hello. Its not possible to keep the users chat inside the website without leaving to a new window?
Hello,
Sorry but this is not possible right now.
Regards
Bruce
Oh no, I thought that option existed. Does WhatsApp not support it, or is it something your plugin doesn’t support?
Hello,
It is a limitation with WhatsApp, if WhatsApp API later allow that, then we will surely implement it in the plugin too.
Regards,
Bruce
ok how about auto reply message, does it work? so when clients wants to change they see a welcome message.
Hi,
Sadly, we do not have this feature. You might check if WhatsApp setting does provide an automatic message.
Best regards,
Mia
Hello, I have a few suggestions for some improvements please:
The app agents are clickable and opens Whatassp app, even if the service working hours are set to be out of availability. The agents are also active and poping up the chat window if the user has not checked to approve the Use of Terms checkbox, though it set as required and shown in the widget. In addition, it would be great if you allow to hide the admin Whataspp pone No from the URL (using mouse over), at least in the off-working hours (or just to show a referal URL instead of showing Admin phone number URL, which opening a chat convesation out of working hours- very easy. There is also a need to show the availability of working hours (in a rubrick) that will be shown when the services are non available. It will be also very usfull if you allow to coose to send the message as an email (out the services) working hours. The Terms of Use message is touching the checkbox (at the widget window) when using WordPress RTL lnaguages. Some English texts in Admin are missing from the PO translation file. Last, the H (hours) and M (minuts) that is used in Admin to show the time left for the agent to be availabe again, needs some improovments: It must have a value also for the the phrase “And” in between, and it needs to use a sapce between the H/S letters and the times aside to the (which does not exist, at least in RTL lnagguages alignmen.
Hello,
Thanks for coming.
Please drop the suggestion here:
https://feedbo.io/board/whatsapp-wp/Regards.
Bruce
We moved our wp site and require to reset the licenses (we purchased two). how do we reset both of them please?
Hello,
Here is how to properly move the licenses:
https://ninjateam.gitbook.io/filebird/introduction/license/move-licenseIf you are unable to do it for some reason, you can contact our team here to help you:
ninjateam.org/support
Regards
Bruce
Hello,
Sorry but it seems you are asking about the WhatsApp plugin.
Please note that the plugin does not require license registration to use it, so no need to worry about moving any license, just install and enjoy.
Regards
Bruce
Is the purchase I’m making the premium version or am I just buying the free plugin?
Hello,
You are buying the premium version for sure, if you make a purchase.
Let us know if you need anything else.
Regards.
Bruce
Hello ,
Is it possible to show a set of predetermined questions and answers to the user during offline time, except during designated hours?
Hello,
Thanks for coming.
Please note that this plugin is not an on-page chat widget, it only allows your visitors to send only the 1st message to you:
https://ninjateam.gitbook.io/whatsapp-for-wordpress/how-it-works/multiple-agents#predefined-textAfter which, they have to continue chatting with your account via their Phone’s WhatsApp application.
Hope that clarifies.
Regards,
Bruce
I have purchased and use that plugin for https://medwavescharters.com . Please keep on working and updating the plugin!
Hi there,
Thanks and do let us know if you need anything at all or have any issues.
Regards,
Bruce
I am having website with 2 wordpress installations
1. Classified
https://dialabad.in/2. Directory
https://directory.dialabad.in/with same user credentials
Here there is customer role and subscriber role.
I want admin , customer and subscriber to use personal chat or whats app
Will ur plugin works
Hello,
Thanks for coming.
Sorry, but I don’t really get what you mean by that.
But you can use our free version to learn more about how it works exactly: https://wordpress.org/plugins/wp-whatsapp/ https://ninjateam.gitbook.io/whatsapp-for-wordpress/Hope that helps.
Regards.
Alina
Bonjour,
Comment allez-vous? My name is Kym.
I am thinking of purchasing this for my agency and must know if your plugin is compatible with a few plugins I use for my client sites.
Firstly, is it compatible with WP Snippets AI: https://wpsnippets.ai
Also, is it compatible with Yoast SEO: https://yoast.com
Merci, Kym
Hello,
Thanks for coming.
Yes, it should be compatible with those plugins, please go ahead and use them together.
If you face any issues, do get back to us again, we will help.
Regards,
Bruce
Hi !!
Its compatible with Wolmart Theme ? https://themeforest.net/item/wolmart-multivendor-marketplace-woocommerce-theme/32947681
thank You !
Hello,
Yes, it should be.
Feel free to test them out both 
If you need anything else, do get back to us again.
Regards,
Bruce
could you please help for my ticket, thank you.
Hi there,
Thanks for reaching out.
We have resolved the issue and replied via the private ticket. Please check it out.
Best regards,
Mia
pre sale question, does this work with dokan multivendor? would each vendor be able to get his own chat?
Hi there,
Thanks for reaching out. Yes, it works with Dokan in the pro version.
Please check it out here https://ninjateam.gitbook.io/whatsapp-for-wordpress/integrations/dokan-multivendor
If you have any further questions, please let us know.
Best regards,
Mia
you mean with dokan Pro, or with your plugin Pro? as i have the free version of dokan.
Hi,
Thanks for your quick response.
With our pro verison please.
Many thanks!
Mia
Hi, for some reason when I try and click on the whats app button it does not open the WhatsApp App, but now takes me to https://web.whatsapp.com/ – It did not do this before. Any reason as to why?
Hi there,
Thanks for reaching out.
Please check if your test PC has installed the WhatsApp app yet. If not, then it requires you to install it before going to the Whatsapp app screen.
Hope that clears your concern.
Best regards,
Mia
Hi, yes I have the WhatsApp installed for desktop, but for some reason it takes me to the page link above, it nver used to do this.
Hi,
Please check and download the app, and then install it again on your PC.
It should be an issue with the app installed instead of the plugin issue.
Many thanks!
Mia
Hi, two questions: 1. Can it be customized so that agents can log in independently after creating a WhatsApp account? 2. Can it be customized so that agents can change their status online or offline themselves?
Hi there,
Thanks for reaching out.
Currently, we have a user role setting that allows users to configure the app settings in the backend. https://tppr.me/MBfBkO
Please give it a try.
Best regards,
Mia
Floating widget settings. Would be better if we could control separate for mobile. Would prefer to be able to set a full width bar at top or bottom of screen rather than floating icon as it gets in the way of our other site assets e.g. Chat widget, cookies icon etc.
Hi there,
Thanks for reaching out.
Please reach out to technical support team via ninjateam.org/support, then our dev we can check and provide with a custom CSS to resolve your issue.
Looking forward to hearing back from you.
Many thanks!
Mia
Hi there. I’m liking the plugin so far – it makes adding WhatsApp to our website nice and easy.
I am experiencing a couple of bugs I thought you should know about:
1. Floating widget display settings: Every time I visit this tab, the ‘Display on pages’ checkboxes are all reset to blank, so if I want to make any changes to this, I have to select all the pages again (and try and remember what I had done previously).
2. Floating widget display settings: The post selection field doesn’t pick any posts from custom post types, so I can’t use the floating widget on any of these post.
Feature suggestion: The floating widget is great, but it has be to be the same across my website. It would be super useful to be able to set up multiple instances of the widget (with different contacts in each one) that I could then specify to be on appropriate pages.
Hi there,
Thanks for contacting us today and for the report.
Please reach out to technical support team via ninjateam.org/support then our dev can check these issues for you.
You can choose a live chat section for prompt support.
We look forward to hearing back from you.
Best regards,
Mia
Hello sir, I really love this plugin want to but it for my site
One problem I am having that
1. the WhatsApp Floating Widget is little blurry , I mean its not Crispy on Chromium based browser for first opening , then When i reopen it its crispy
But on Mozilla Fire fox browser its crispy no blurry nothing
I don’t know can you fix that thing because most of the people use chrome
You can also see your demos https://dru.ro https://masterpieceblitar.co.id
2. Other before purchased question is in this particular demo https://toffey.nl the Floating button seem to different from other…De we get the option do same thing as well ??Hello,
Thanks for your interest.
1. The floating widget is not blurry for us at all, and by the way this is the first time in many years of launching this plugin that we are hearing such a feedback.
https://ibb.co/MDLrCjGn https://ibb.co/Y4bwgxzmMaybe your browser needs update, or clear its cache.
2. Sorry, but we do not have that style, unfortunately.
Regards,
Hello,
Sorry for the wrong reply above regarding #2.
In fact, we can customize that widget icon for you like that too
Just reach our support team any time via live chat here:
ninjateam.org/support
Kind regards, Bruce
Powered by NinjaTeam still exists so why i paid ?
Hi there,
Thanks for reaching out. You should turn this label off in the setting by following these steps.
Please go to Floating widget setting -> Design -> turn off Powered-by Label option.
Hope that helps.
Best regards,
Mia
please add ChatGPT bot to this to auto reply based on content on the site thanks
I just paid for and downloaded what I believed was the premium version of this plugin, only to find that it appears to be identical to the free version on WordPress.org. The link to your website is still present in this version—am I missing something? If this link is not removed in the premium version, I need an immediate refund. I cannot have this on our site under any circumstances.
Hi there,
Thanks for choosing our plugin.
1. Unfortunately, our plugin just leads users go to Whatsapp screen to continue chatting when they click on the floating widget or button. We are not able to let users chat directly on the site, therefore, we cannot add the ChatGPT bot as you wish.
2. Please check how difference between free and pro version here https://ninjateam.gitbook.io/whatsapp-for-wordpress/why-upgrade
If you have any further questions, please let us know.
Best regards,
Mia
Pre sale question: Is it possible to have 2 o more agents for different countries and only shows up an agent depending on the customer ip?
Hello,
Sorry, but this feature is not available right now.
We’d be glad to have it suggested here, please: https://feedbo.io/board/whatsapp-shopifyRegards.
Hi, I have a question:
Does the admin has any backend analytics dashboard or an area where the number of clicks or queries received via the whatsapp button can be viewed?
Hi there,
Thanks for your question. You can manage the he number of clicks by creating an event for this, please refer to our guide here https://ninjateam.gitbook.io/whatsapp-for-wordpress/settings/event-tracking AND https://ninjateam.org/whatsapp-chat-event-tracking-in-google-analytics-4-google-tag-manager/Hope that helps.
Best regards,
Mia
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