Thank you for reaching out and sharing your concerns. We truly appreciate your feedback, and I’m very sorry that you feel disappointed with the current situation.

Regarding Laravel 12, yes, our plan is still to upgrade Martvill to Laravel 12. This has not changed. The development work for a major Laravel upgrade requires careful testing and compatibility checks with all modules, which, unfortunately, takes more time than expected. We genuinely did not intend to mislead you at any stage.

About the local installation — we understand your concern. But unfortunately, we are not able to provide official support for localhost environments at the moment, and the documentation mainly focuses on production deployment.

That said, we value your purchase and your feedback. Your message has been forwarded to our product team, and we will definitely consider improving documentation and local installation guidance in future updates.

We truly appreciate your patience. Please rest assured that the Laravel 12 upgrade is planned, but at this moment, we are unable to provide an exact release date.

If there’s anything specific not working on your side right now, feel free to share the error details, and we will gladly check it for you.

Thanks again for your understanding.

Thank you for your reply.

I have to be very clear — I have already lost five months waiting for the Laravel 12 update, and in 2025, in an era where AI and automation make timelines much more predictable, it is unacceptable that you still cannot provide even an approximate release date.

I understand that major updates take time, but there are services like Laravel Shift where a proper Laravel 12 upgrade can be done officially for $39. I do not want to take that route because I expect your platform to provide updates safely without risking breaking my installation.

Your answer, unfortunately, does not resolve my issue. I need a concrete timeline for the Laravel 12 upgrade. If you cannot provide this immediately, I will have no choice but to request a full refund, as the delay has already caused significant losses for my business.

Please respond with a clear and exact date or confirm the refund.

Thanks.

Thank you for your concern. We plan to include the Laravel version upgrade in our development roadmap. Please keep an eye on our upcoming releases on CodeCanyon for updates.

Thank you.

Please open a support ticket at – Support Portal for modification requests. Our support team will assist you.

Thank you.

In Martvill, we already provide multiple built-in shipping providers. You can check the details in our documentation here:

If you want to develop your own custom shipping system, you can create a custom module for shipping.

Martvill is a modular-based system, so you can build modules without affecting the main code and they will remain safe during future updates.

However, for certain UI placements or to show the shipping options in a specific position, you may still need to adjust some core code depending on your requirements.

If you need further guidance, please open a support ticket at – Support Portal for more information. Our support team will assist you.

Thank you.

We have replied via the support portal. Please follow up there.

Thank you.

Please open a support ticket at – Support Portal for any technical support. Our support team will assist you.

Thank you.

We are following up your ticket and replying via the support ticket. Please follow up there.

Currently, There is no plan for PWA.

Thank you.

Ok let’s form a communication partnership to work on implementing print-on-demand or automated dropshipping feature.

What’s are the many possibilities to generate revenue from running this platform?

Please read this article regarding the admin revenue – https://docs.martvill.techvill.net/admin/commission/

For the feature print-on-demand or automated dropshipping need additional customization.

Please open a support ticket at – Support Portal for modification requests. Our support team will assist you.

Thank you.

Thank you for reaching out, and we appreciate your purchase. Please find the answers to your questions below:

1. Stop the photo flip (right-to-left hover effect)

This effect is part of the default theme design. If you want to remove or disable it, it can be done by adding custom CSS from:

2. Admin Panel → Website Setup → Appearance → Custom CSS/JS

If you want, we can provide the exact CSS code.

3. How a customer can cancel an order

Currently, the system does not allow customers to cancel orders directly from their dashboard. Order cancellation must be managed by the admin or vendor depending on the order status.

4. Vendor Category Visibility

Currently, if a vendor creates a new category and assigns a product to it, that category will not appear in the main public category list. However, when a customer searches for the vendor’s product, the category will appear in the filter options.

This is the default behavior of the system.

5. Make Postcode Optional

You can make the postcode field optional from the admin panel: Admin Panel → Configuration → General Settings → Address Here you can turn off the “Required” option for the postcode field.

6. Checkout Validation Issue

There was a small issue in the checkout address form — if the form was submitted without filling the required fields, the “This field is required” message would continue to appear even when filling the fields on the second attempt.

We have already resolved this issue on our side, and the fix will be included in the next update.

If you need assistance with anything else, feel free to let us know — we’re happy to help.

We are facing several operational issues with the Martvill system, and I kindly request your support in reviewing the following items:

Shipping Class & Weight-Based Shipping Martvill provides an option to create shipping classes, but there is no feature to calculate shipping cost by weight, apply additional charges per extra kilogram, or configure weight-based rules. Could you please confirm whether weight-based shipping calculation is supported or if there is an extension for this?

Location-Based Shipping Calculation Issue The location-wise shipping cost works only for the first order. After a customer places the initial order, subsequent orders do not recalculate shipping charges properly. This becomes more critical when a customer selects items from multiple vendors, as shipping charges do not re-calculate per vendor.

Multi-Vendor Shipping Calculation When customers add products from multiple vendors, the shipping fee is not calculated separately for each vendor. We expect vendor-wise shipping cost calculation, but it seems to be applied only once.

Vendor Name Display on Checkout On the checkout page, the vendor name is displayed. We would like the option to hide the vendor name or show only the shop name instead. Please advise if there is a configuration or template setting to manage this.

Customer Order Cancellation Option Customers do not have the option to cancel their orders after placing them. Is there a setting to enable the “Cancel Order” feature for customers, or how can this be implemented?

if one customer purchases 3 products [each from 3 vendors] in one order, then the shipping calculation is wrong, we prefer Cost/ Kg basis. in this case 3 shipping cost should be applied since its from three vendors right? – we tested this case but it didn’t work how it supposed to be. can you check how its implemented? and how we should setup the shipping cost[ the shipping classes also not working as per your document]

These issues are affecting the customer experience and order management workflow. I would greatly appreciate your guidance or any patches/update recommendations to resolve these.

thanks

Please open a support ticket at – Support Portal for any technical support. Our support team will assist you.

Thank you.

Yes, the application has a role management system. Please open a support ticket at Support Portal for further clarification and customization requests. Our support team will assist you.

Thank you.

Currently, we’re working on our next update, which will be released soon. Please keep an eye out — you’ll receive a notification here as soon as it’s available.

Thank you

Please open a support ticket at – Support Portal for more information. Our support team will assist you.

Thank you.

Thanks for contacting us. Currently, we don’t have any plan regarding the vendor app building, and it will not arrive in the future.

If you want to build it as a customization, we can build it as a customization work.

Please open a support ticket at – Support Portal for modification requests. Our support team will assist you.

Thank you.

Sorry, at the moment we don’t have any plans to develop a Two-Factor Authentication or Customer Subscription add-on.

However, we can create these features as a custom development for you.

If you’re interested, please feel free to contact our support team at https://support.techvill.org/

Thank you.

We have replied via the support portal. Please follow up there.

Thank you.

Thank you for contacting us. Currently, we don’t have any plan to include Shiprocket API integration as a built-in add-on or plugin. However, we can implement this feature for you as a customization work if needed.

Please open a support ticket at – Support Portal for modification requests. Our support team will assist you.

Thank you.

Thank you for contacting us. Currently, we don’t have any plan to include the PEPPOL BIS 3.0 standard as a built-in feature. However, we can implement this functionality for you as a customization work if needed.

Please open a support ticket at – Support Portal for modification requests. Our support team will assist you.

Thank you.

one thing can you add whatsapp sender notification from this api : Onesender https://documenter.getpostman.com/view/11282121/Uyr8md8U

Yes, you can add a custom field on checkout using our custom field builder.

Regarding the onesender, we don’t have any plan to add it in our product. But we can do it as custom work.

Please open a support ticket at – Support Portal for modification requests. Our support team will assist you.

Thank you.

At this moment, we do not have a dedicated vendor/seller app. Vendors can manage and customize their stores directly from the vendor panel.

Thank you.

No, there is no such type of feature available in Martvill.

Please open a support ticket at – Support Portal for more information. Our support team will assist you.

Thank you.

Please open a support ticket at – Support Portal for any technical support. Our support team will assist you.

Thank you.