272 comments found.
Bonjour,
My name is Kym. I am wanting to purchase a number of plugins and scripts for my marketing agency and I would like to know if I am able install it via the WP Snippets AI plugin: https://wpsnippets.ai
If not, will it work with the Code Snippets plugin: https://wordpress.org/plugins/code-snippets
Merci, Kym
hoow to change link Example: https://wa.me/1XXXXXXXXXX?text=urlencodedtext ? not https://web.whatsapp.com/send?phone=1XXXXXXXXXX&text=urlencodedtext
Hello friend,
Thank you for contacting us.
Please follow the following article to customize WhatsApp open URL.
https://wecreativez.com/document/wordpress-support-using-whatsapp/#customizing-whatsapp-url-to-use-https-wa-meThank you,
WeCreativez
I want to report bugs in PHP 8.4.8 with this plugin [21-Jul-2025 00:10:26 UTC] PHP Warning: Attempt to read property “ID” on null in /home/*/public_html/wp-content/plugins/wordpress-whatsapp-support/includes/class-wws-widget.php on line 58
Hello friend,
We hope you are doing well.
Thank you for your comment. We’re currently working on the fix and expect to release it within 2 working days.
Thank you,
WeCreativez
Please update it ASAP
Hello,
We hope this message finds you well.
Our technical team has resolved the issue you reported. You can now download the latest version from codecanyon.net or update the plugin directly from your WordPress dashboard.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you,
WeCreativez
Thank you
Most welcome 
[16-Aug-2025 22:06:11 UTC] PHP Warning: Attempt to read property “term_id” on false in /home/xxx/public_html/wp-content/plugins/wordpress-whatsapp-support/includes/class-wws-product-query.php on line 100
Hello friend,
Thank you for your comment. Please allow us 2 working days to check and fix the reported issue.
We will get back to you very soon.
Thank you,
WeCreativez
Thank you, I’m still waiting about the last update
Hello friend,
I hope you are doing well.
We are going to update the plugin tomorrow morning (in 12 hours). We will update you here as soon as plugin updated.
Thank you,
WeCreativez
Hello friend,
Our technical team has resolved the issue you reported. You can now download the latest version from codecanyon.net or update the plugin directly from your WordPress dashboard.
If you have any further questions or need assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you,
WeCreativez
Thank you
The plugin no longer works. After clicking the button, on WhatsApp it takes you to “Send to…” to select a contact.
This needs to be fixed URGENTLY!
Hello friend,
Thank you for contacting us.
The plugin is working perfectly fine. It seems like you added wrong WhatsApp number or Invalid WhatsApp agent number.
Could you please contact us via the support link? Our technical expert will help you out.
Thank you,
WeCreativez
Hello friend,
We have reviewed the plugin on your website https://lintegrazione.it/, and it is functioning perfectly. We were also able to successfully send a message via WhatsApp through your site.
hello! can i put the button in the center of the screen?
Hello friend
Thank you for contacting us.
Yes, you can put the button in the centre of the screen. We have multiple options to change the button position.
Please feel free to ask us any questions. We are here to help you out.
Thank you, WeCreativez
hello presale question is there anyway to turn off the Analytics, i just need the button already got few of this plugin i need more but without the Analytics
Hello friend,
Thank you for contacting us.
Could you please write the same to our pre-sales team? They will help you out quickly.
Waiting for your pre-sales query.
Thank you, WeCreativez
hello dear friends,
This plugin allows you to capture phone numbers and emails before starting a conversation, and then send them to another tool via webhook?
If you don’t have it yet, it would be amazing if they incorporated something like this as soon as possible. And precisely at that moment I would like to be one of the first to buy the plugin to take advantage of such functionality.
Stay tuned to your comments.
Hello, my dear friend,
I hope you’re doing well.
Currently, the plugin does not have a webhook to transmit data to third-party tools. However, we appreciate your feedback and have initiated development to incorporate this feature.
We will keep you updated as soon as the development and documentation are complete.
Stay tuned!
Best regards, WeCreativez
Can I buy bulk license for this plugin?
Hello friend,
Thank you for contacting us.
Right now, there is no bulk licenses are available. You can buy one license for one website. Please feel free to contact us here if you have any questions. We are here to help.
Thank you,
WeCreativez
Saas version please
Hello, my friend,
I hope you are doing well.
Right now, we don’t have the SASS version of the plugin.
Thank you,
WeCreativez
can i use one site or multiple site?
Hello, a presale question. WhatsApp messages support woocommerce variables? Ex: Product Name? Thanks
Hello friend,
Thank you for contacting us.
Could you please explain the requirements in more details?
Waiting for your reply.
Thank you, WeCreativez
Placeholder are available in WA message in a Product Page: {product_name}, {product_price}, {product_link} ? Example: I am interested in this product: {product_name}. ... Thanks
More details: We create with Template Builder (Woo Porto Theme) a custom Single Product Page and when we activate your Plugin for Product Query, WA button does not appear in Product Page. So we need a shortcode in order to insert this code in our custom Product Page. Any idea how ?
Hello friend,
Thank you for your detailed explanation. It seems like you are facing some kind of third-party issue. Could you please contact us via the support link? Our technical expert will help you out.
Thank you,
WeCreativez
It’s been almost a year. Please let me know whether you will release an updated version or not.
Dear friend,
I hope you’re doing well. At WeCreativez, we are committed to keeping our plugins and products up to date. We’re excited to announce a major update for WordPress Support Using WhatsApp, launching at the end of March 2025.
This update brings significant improvements, and we’re confident you’ll love the enhancements.
Stay tuned!
Best regards, WeCreativez
Does it supports WCFM marketplace: https://wclovers.com/ I want store owners to interact with visitors.
Hello,
Thank you for reaching out to us.
Currently, our plugin does not support the WCFM Marketplace plugin. However, we are actively working on this integration and expect it to be ready in a few days. We will notify you here as soon as the development is complete.
Thank you,
WeCreativez
Hello, I just purchased the plugin, but the “Product Query” section is not working. I can’t modify either the phone or the messages. Thank you.
Hello friend,
Thank you for purchasing with us.
Please connect us through the support link. One of our technical experts will check and fix it for you.
We are waiting for your support ticket.
Thank you, WeCreativez
Alright, I just sent a message
Thank you my friend.
We received your support ticket.
One of our technical experts will get back to you very soon.
Thank you, WeCreativez
Hello, can i install the plugin in my woo-commerce website, AND embed a short code on my NON-wordpress site ?
what short code should it be
Hello,
Thank you for reaching out to us.
You can install the “WordPress Support Using WhatsApp” plugin on your WooCommerce WordPress website. This plugin is designed exclusively for WordPress and cannot be used on non-WordPress sites.
If you have any questions, please feel free to ask. We are here to help.
Thank you,
WeCrativez
In previouse reply, you say that at the end of May 2024 this plugin will be launched with lots of features. How could we know your progres or road map?
Hello friend,
I hope you are doing well.
We are currently working on new features, which require significant changes. This will take a bit more time. Rest assured, we will launch the updated plugin soon after thorough testing.
Thank you for your patience, WeCreativez
Hello. I have had no problems with your plugin. But now when I click “send”, it sends me to WhatsApp but with the option to SHARE THE MESSAGE WITH SOMEONE, not with the configured destination number.
Hello friend,
Thank you for contacting us.
Could you please contact our technical support team through the technical support link? They will surely help you out.
We are waiting for your support ticket.
Thank you, WeCreativez
You have given an option to add multiple Support persons, but in the analytics report we can’t find the data (support person name column)...can we expect this in the next update
Hello friend,
Thank you for contacting us.
We will surely launch the suggested feature in our next update. Our next update is major update and it will be launched end of May 2024 with lots of features.
Thank you, WeCreativez
When shall I expect the updated version….
Hello friend,
I hope you are doing well.
We will launch the plugin very soon. We already added you in our notification list. You will get an notification here when the new version approved and released.
Thank you,
WeCreativez
Hello! Is it possible to save the first message sent by a user in the wordpress database, just like we save contacts sent in a contact form? This would be useful for evaluating the quality of leads who use WhatsApp as a method of contact.
Hello friend,
Thank you for contacting us.
Could you please write the same to our pre-sales team? They will help you out quickly.
Waiting for your pre-sales query.
Thank you, WeCreativez
is are compatible with latest php 8.2.x?
Hello friend,
Thank you for contacting us.
Yes, our plugin is compatible with PHP 8.2.x. Please feel free to purchase with us.
Thank you, WeCreativez
Presale Question: can this plugin work as a chat bot and auto answer the users ?
Hello friend,
Thank you for contacting us.
Currently, we do not integrated chat bot or auto answers yet.
Thank you, WeCreativez
