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Strategic Vision: Integrating Artificial Intelligence (AI) for Smart Ride-Hailing Platform Development To: The Executive Management and Software Engineering Team
Subject: Strategy for Core System Development in the Context of Accelerating Artificial Intelligence (AI) Technologies
Greetings,
The Ride-Hailing sector is undergoing a profound transformation driven by innovation in Artificial Intelligence. To ensure our system maintains its competitive edge, achieves maximum operational efficiency, and enhances satisfaction for both users and drivers, I am pleased to present this document outlining ten integrated strategic pillars for incorporating advanced AI capabilities into the core operations of our platform.
Adopting these technologies will enable us to convert operational challenges into growth opportunities, significantly elevate safety standards, and tailor the experience for every driver and passenger.
✅ Strategic Pillars for AI Integration in the Smart Ride-Hailing System Pillar 1: Optimal Trip Dispatch and Demand Forecasting The goal is to achieve a balance between response speed and operational efficiency.
Forecasting & Routing: Implement Demand Forecasting models to accurately identify high-demand areas (Heat-zones) preemptively. Develop a “Smart Zones” program to guide drivers to these areas before demand peaks, minimizing customer waiting time.
Methodology: Use Deep Learning algorithms to select the nearest and most suitable driver, considering their rating and behavior for quality assurance.
Pillar 2: Dynamic Pricing and Revenue Management Automating the price structure to maximize revenue and ensure market equilibrium.
Adjustment Mechanism: Real-time price modification based on multiple variables: traffic congestion, number of available drivers, overall demand levels, and precise identification of peak hours and special events.
Pillar 3: Security Enhancement and Fraud Prevention Deploying AI-driven defensive systems to ensure platform integrity and user safety.
Fraud Detection: Monitor fake accounts and detect abnormal trip patterns to prevent manipulation and security breaches.
Identity Verification: Utilize Face-ID technology via the driver’s camera to continuously verify the driver’s identity.
Pillar 4: Quality Monitoring and Performance Management Proactive Intervention: Predictive Policing models to anticipate and flag poor driver behavior before problems escalate.
Evaluation System: Introduce a Smart Score system to accurately rate driver conduct, serving as the basis for reward and disciplinary programs.
Pillar 5: AI-Augmented Technical Support Chatbots: Provide sophisticated conversational bots capable of resolving common issues for drivers and customers, tracking them, and offering immediate solutions.
Smart Driver Assistant: Develop an in-app Voice Assistant for drivers (similar to Tesla’s assistant) that offers real-time guidance to boost driving efficiency and performance.
Pillar 6: Intelligent Navigation and Routing Real-time Route Optimization: Provide the best optimized routes instantly, with smart instructions that adapt to real-time traffic density.
Ride-Sharing: Activate AI Car-Pooling via advanced algorithms for swift and precise passenger matching, improving vehicle capacity utilization.
Pillar 7: Operational Data Analytics and Decision Making Regional Analysis: Analyze the performance of cities and regions to evaluate operational efficiency.
Strategic Expansion: Guide geographical expansion decisions based on economic forecasts and market performance.
Pillar 8: Automated Driver Lifecycle Management and Behavior Monitoring Automated Enrollment: Automatically approve/reject driver registration requests through document and identity analysis (OCR + AI technologies).
Driving Behavior Monitoring: Integrate AI Vision systems with the Dash-Cam to detect dangerous driving behaviors (e.g., hard braking, rapid acceleration, phone use).
Pillar 9: Innovative Rider Safety Systems Smart Emergency Button: An AI-powered emergency button that automatically understands the nature of the problem (e.g., from ambient audio or ride pattern).
Route Deviation Alert: Trigger an automated alert if the vehicle deviates from the expected normal route.
Pillar 10: Smart User Experience and Personalization (CX/UX) Hyper-Personalization: Suggest ride types and send smart, customized offers to each user based on their behavioral patterns and usage history.
Advanced Interaction: Understand and execute Voice Commands within the application to improve interaction speed and efficiency.
Conclusion,
This strategic focus on Artificial Intelligence will redefine the standards of quality, safety, and efficiency across our platform. We are confident that adopting these integrated pillars will cement the company’s position as a leading and innovative force in the smart mobility sector. We look forward to discussing the implementation details of this vision with your technical team.
Thanks for your valuable feedback sir. These will help us a lots for thinking about AI features. Stay following and supporting us. Have a nice day sir.
Hello,
I would like to request some explanations regarding your software modules, specifically the informatics module. I have noticed that an important option seems to be missing.
In the pharmaceutical sector, products are usually supplied through a pharmaceutical base. Therefore, I believe a key feature to consider for your next update would be the ability to track upcoming product availability. For example, when a pharmaceutical product is scheduled to arrive in a specific region (X or Y), the system should allow pharmacies to receive notifications—either by email or through the mobile application.
This feature would greatly enhance visibility and logistics for pharmacies.
Thank you in advance for your clarification and consideration.
Sorry to say sir currently we don’t have these. Many many thanks for your valuable feedback sir, we will think about these. Feel free to open a ticket here – https://support.6amtech.com/ if you are interested to have a meeting with our business team. Thank you.
Hi Team, Please add AISensy API integration in our upcoming update for the eCommerce platform. This will help us send WhatsApp Marketing messages, along with authentication, order confirmation, and tracking updates directly to customers.
It will improve communication, automate updates, and enhance customer engagement.
Thank you!
Thanks for your feedback sir, we noted your point but sorry to say sir can’t promise any ETA. Stay following and supporting us.
How can we add 0% tax slab?
Also tell if we can add gst on delivery fee
Sir select tax included in product price, for this case extra tax will be zero. https://6ammart-admin.6amtech.com/taxvat/system-taxvat?type=vendor and sorry sir we don’t have GST option for delivery fee. Thank you.
some products are of 5% and some are in 0% so how we can manage it?
For this case you need to turn on product wise tax system but currently you can’t insert 0% tax. We will think about it in future update.
Hi, in the next update, could you please address the price increases? It’s not possible to have a fixed time range instead of a customizable one. For example, Monday to Friday from 11:00 AM to 3:00 PM and from 8:00 PM to 11:59 PM. If this isn’t possible, please explain how to implement it this way, as I need it. Regarding the weather, could you implement something like, when loading a zone, that takes the weather data for that zone during the week and, when it rains, sets a percentage or fixed price increase for delivery drivers? This could be dynamic for each zone, activated once and then automatically enabled or disabled via an external website’s weather service using an API.
Sorry to say sir currently we don’t have these. Many many thanks for your valuable feedback sir, we will think about these. Feel free to open a ticket here – https://support.6amtech.com/ if you are interested to have a meeting with our business team. Thank you.
Please provide env file at #41090
Don’t worry sir the assigned person will get back to you ASAP.
Please resolve #41090
Don’t worry sir the assigned person will get back to you ASAP. Thanks for your cooperation.
Please share .env file format
Hi, is there someone hase the version v3.2 link. Please
Sir you can open a ticket here – https://support.6amtech.com/ our team will try their best to share with you. Thank you.
TOP EVENTS YOU MUST ADD for Best Marketing in 6amMart User App
- Event Name Purpose Where to Add Effect
1️⃣ AppLaunch / AppInstall Track who installed or opened app Native side (MainApplication.kt) Optimizes install campaigns 2️⃣ ViewContent User viewed a product product_details_screen.dart Allows product-view retargeting ads 3️⃣ AddToCart User added product to cart cart_controller.dart (after success) Helps show “Finish your purchase” ads 4️⃣ InitiateCheckout User began checkout checkout_screen.dart (checkout button) Optimizes for users close to buying 5️⃣ Purchase Order placed successfully order_controller.dart Used for purchase optimization and ROAS tracking 6️⃣ Search (optional) User searched something search_controller.dart Helps understand intent & product interest 7️⃣ Subscribe / Register (optional) User signed up or logged in auth_controller.dart Helps build audience of registered users
Thanks for your feedback sir, we will think about these.
currently facebook SDK only capturing app install and first time event nothing else,this is very necessary,for marktting of the app
the forget password otp email is not working, i checked the demo
Sir there is a possibility you will face some problem in mailing in demo but in real system it will not happen. Thank you.
What am saying is that theirs no option to set the forget password OTP to email instead of phone in admin panel
Yes currently not available sir. Thank you.
Your database is not clean, do you want to clean database then import? Please solve this problem.
You already open a ticket hope soon our team will get back to you sir. Thank you.
Please solve #41090
Requesting to add Return to origin process (RTO) feature
What I’m referring to is the Refund Return Flow (RTO – Return to Origin) process that happens after a refund request is approved by the admin.
Let me explain clearly: Suppose a customer purchases an item/product (for example, a grocery item or any other product) and successfully receives it. Later, for some reason — such as dissatisfaction, damaged product, or receiving the wrong item — the customer decides to request a refund.
Now, after the customer submits the refund request and the admin approves it, the next step should trigger a refund return process:
The store or delivery boy should receive a notification or task to collect the returned item from the customer’s location.
Once the delivery boy collects the returned item, the status should update accordingly in the system (e.g., “Item Collected”, “Returned to Store”, etc.).
This flow ensures proper handling of RTO (Return to Origin) items after refund approval.
Basically, I’m talking about implementing this RTO flow — the process where, after admin refund approval, the delivery boy collects the return item from the customer and returns it to the store.
Sorry sir currently we don’t have this kind of feature. Thanks for your feedback we will think about it and if you urgently need anything for your business feel free to open a ticket here – https://support.6amtech.com/ to contact our business team for customization service. Thanks again for your understading and support.
can i change Module name option avilble
Yes you can change the module namges as per your need sir. Thank you.
Hello! Where to activate delivery app api access from admin panel?
We are facing this error in console from delivery boy app: {code: 503, message: Please check activation for deliveryman app}
Sir kindly open a ticket here – https://support.6amtech.com/ our tech team will assist you. Thank you.
Can we expect demandium like module or anything which can avail the features for Booking like facilities in 6ammart.
Currently no plan sir but if you business need this we can merge it for you. Kindly open a ticket here – https://support.6amtech.com/ Thank you.
Is anyone else having trouble activating add-ons in version 3.4? In my case, I enter the username and license and click Save/Activate. The dashboard shows it as saved, but the config/system-addons.php file isn’t updated. Is anyone else experiencing this in 3.4? Are there any extra steps (cache/perm/route) that have changed?
Sir can you please open a ticket here – https://support.6amtech.com/ so that our tech team can investigate. Thank you.
Parcel Order location interaction and Refund Request flow how it work ?
Sir, Currently, the system allows you to select both the sender and receiver locations directly on the map with exact positioning. You can also choose who will pay the delivery fee.Additionally, you can set cancellation reasons and fees for both the driver and the user.Please check the attached file for more details https://prnt.sc/ySVTbIgpOKFv https://prnt.sc/HM9_wiVqwNXP. Thank you
means only refund request flow available for Parcel module not for all modules such as Grocery, Food, Shopping etc right?
Sir, The refund request functionality is fully supported for all modules, not just the Parcel module. Thanks
No, I’m not talking about the refund request feature — that part is already available and I understand it.
What I’m referring to is the Refund Return Flow (RTO – Return to Origin) process that happens after a refund request is approved by the admin.
Let me explain clearly: Suppose a customer purchases an item/product (for example, a grocery item or any other product) and successfully receives it. Later, for some reason — such as dissatisfaction, damaged product, or receiving the wrong item — the customer decides to request a refund.
Now, after the customer submits the refund request and the admin approves it, the next step should trigger a refund return process:
The store or delivery boy should receive a notification or task to collect the returned item from the customer’s location.
Once the delivery boy collects the returned item, the status should update accordingly in the system (e.g., “Item Collected”, “Returned to Store”, etc.).
This flow ensures proper handling of RTO (Return to Origin) items after refund approval.
Basically, I’m talking about implementing this RTO flow — the process where, after admin refund approval, the delivery boy collects the return item from the customer and returns it to the store.
Sorry sir currently we don’t have this kind of feature. Thanks for your feedback we will think about it and if you urgently need anything for your business feel free to open a ticket here – https://support.6amtech.com/ to contact our business team for customization service. Thanks again for your understading and support.
Is it possible to merge Demandium in 6ammart
Yes possible kindly open a ticket here – https://support.6amtech.com/ our business team will get back to you. Thank you.
Hi team nice work on last version AI is really adding value to this script hope more ai integration is coming like shopping ai assistant or merchant ai order and ticket assistant, but please we need POS app for merchant it can be a standalone paid app or just an update for merchant app but we need it
We have plan for it sir but need time. Stay following and supporting us sir. Feel free to open a ticket here https://support.6amtech.com/ if your business urgently need this. Thank you.
