8470 comments found.
Hello, I have sent an email for information, but I still have no reply. Kindly, can you check your mail ?
Hello, @dukekunny,
Could you please share the email address you used to contact us? I’ll ask our support engineers to check it and respond to you as soon as possible.
Best Regards,
Team MagicAI
Support System Documentation
Sure, my email. i.technology.eg@gmail.com
Hello, @dukekunny,
Thanks for sharing the email. I have forwarded it to our support team so they can locate it and respond on a priority basis. You can expect a reply shortly. Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Do you provide restful api or webhook ? I wan further automation
Yes, we provide RESTful API
Why does the “Updates” tab show a blank page?
The matter is settled. Resolved.
Sound’s Good!! 
Can we add our custom Power Point type templates at Presentation Add -on? – then I will buy it.
Please kindly send us an email via profile page, and show us your template
After the new update the Ai chat pro is not working so I am unable to buy real time voice Add on , #51912
Please clear me out after purchase from where will I get external modules? Please send me a link I want to see prices
Feel free to check the marketplace page on MagicAI dashboard
But I am not able to see the price of addons
Hello, @Oriendo,
Please check it on the demo site here: https://demo.magicproject.ai/dashboard/admin/marketplace
When you click on any of the extensions, you’ll be able to view detailed information along with the pricing.
For reference, please see this screenshot: https://postimg.cc/ZBF97fpL.
Best Regards,
Team MagicAI
Support System Documentation
Hi, will the new ‘AI Agents’ feature be limited to social media posts or can it be used for other things like Deep Research too?
Of course it does.
Team, is there any updates on the AI Agent feature? Is there any demo that is released? Thanks
We’re preparing the demo currently.
Hello in previous comments you said you are integrating magic ai with popular e-commerce platforms in the next update, so i want to inquire
Does it include facebook(meta) commerce api?, there are a lot of seller’s spread across meta platforms (facebook, instagram and whatsapp) it will be nice to give them a solution that helps them integrate products in DM’s (facebook messenger, instagram DM and whatsapp dm) via chatbot.
Is this plan available or already in development?
Yes, it’s coming soon. We have already completed the development
That’s so great! waiting!!!
Hello, I’d like to know if it’s possible to upgrade my current license to an extended license. Please let me know the process or if I need to make a new purchase.
Hello, @mchlmanera1,
Thanks for reaching out.
Please follow the steps provided in the documentation to upgrade to an extended license https://magicaidocs.liquid-themes.com/upgrading-to-extended-license/
Best Regards,
Team MagicAI
Support System Documentation
Hi, i bought the MagicAI – Extended license. Can you please send the free MagicMarket 119$ coupon please? + where and how do I use the coupon ? Please let me know. thx
Hello, @eskimo888,
You can use the coupon to purchase any extensions in the MagicMarket. If your cart total is less than the coupon value, you pay nothing. If it’s more, you only pay the difference.
Please contact us through our support system, and our support engineers will verify your request and provide you with the specific coupon code: https://liquidthemes.freshdesk.com/support/tickets/new
Best Regards,
Team MagicAI
Support System Documentation
Team Plan Not Active are this is only in Extended License
Hello, @Stambol,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
After paying this $39 do I get all features ? or there are addons and extensions to be purchased ? where are those addons if there is? I can’t find that in your portforlio.
Hello, @midley23,
With the regular licensed version, you’ll have access to all features except the Finance, Marketplace, and Themes pages. For full access, including the ability to create subscription plans and token packs on the Finance page, you can upgrade to the extended license.
The extended license also unlocks the Marketplace, where you can purchase extensions and themes to enhance your experience.
Best Regards,
Team MagicAI
Support System Documentation
Hello, I’ve sent you a message regarding the installation service.
Hello, @mchlmanera1,
Where exactly did you send the message? Could you please clarify?
Best Regards,
Team MagicAI
Support System Documentation
Hello, I sent the message through the contact form on your profile.
Hello, @mchlmanera1,
I can assure you that our support engineers are actively working on all requests. Some earlier emails are being reviewed and replied to before yours. You will receive a response to your email as soon as it reaches its turn. Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Look to my ticket 53684
Hello, @alazibatown,
We’ve successfully received your support ticket (#53684). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, one of our support engineers will review and respond to your inquiry.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Hi there, I’m planning to purchase the Content Manager Add-on, but I’d like to confirm one important detail first.
If I upload a document (for example, a PDF or Word file) to the Content Manager, and then the user adds that file’s link inside an AI Writer variable (used in add new templates- Custom templates ), will AI Writer actually be able to access and read the contents of that file through the link?
From my understanding, unless there’s a built-in mechanism to fetch and parse the document text, AI Writer may only treat that link as a normal string — meaning the file isn’t actually readable by the model.
Could you please confirm whether:
AI Writer can directly access and process files uploaded to the Content Manager when the link is provided in a variable, or
The link is only shared across MagicAI apps for asset reuse (not for content reading).
Once I have clarity on this point, I’ll proceed with purchasing the add-on right away.
Thank you very much for your help and great work on these updates.
Hello, @bfact2015,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Kindly follow up on support ticket #54379.
Hello, @younes85,
We’ve successfully received your support ticket (#54379). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, one of our support engineers will review and respond to your inquiry.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Will this take much longer? I submitted the ticket yesterday.
Hello, @younes85,
Upon reviewing our support records, I can confirm that your ticket #54379 has been resolved and responded to. Kindly review the reply in your support portal and follow up on the same ticket if you need additional help.
Best Regards,
Team MagicAI
Support System Documentation
54359 … Pls check this ticket … i bought two addons and then i installed but can’t use these features why ?
check my tickets #54359
I bought external chat bot v2 and facebook messenger addons . but i can’t install. these features are showing install now .. why ? and then i bought modern theme but i can’t change floating robot image .. where can i change ?
Could you please submit a ticket?
check my tickets #54359
i waited about 1 days for this ticket
Hello, @htetrkarlwin2244,
We’ve successfully received your support ticket (#54359). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, one of our support engineers will review and respond to your inquiry.
Thank you for your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
your support said that you already installed . in my tickets, i said this … i already installed but can’t use this features… they not reply this …
Bad Support ! They not answer all questions…. only asking cpanel details…. and then confusing settings and ui …. not separate admin panel and user panel in admin side…. this is so difficult and then human agents are not realtime …. every time , i reload browser and messenger integration is bad ….not working for me…. your tickets center is wasting 6 months times of product. really bad
Hello! May I use OpenRouter for your entire website and extension?
Hello, @dinhtrongdatdev,
Thank you for your interest in MAGIC AI!
Yes, MagicAI supports OpenRouter API integration. With the OpenRouter extension, you can access OpenRouter AI models in both AI Chat and AI Writer. For more details, please check the official documentation here: https://docs.magicproject.ai/openrouter-integration/
Best Regards,
Team MagicAI
Support System Documentation
Do you have any plans to add Google Meet integration as an add-on, along with an appointment calendar feature similar to Calendly?
These would be highly valuable for client meetings and marketing sessions. There are already several MIT-licensed open-source options available for these features, so implementation shouldn’t take long — and I’d be ready to purchase it immediately once released.
Hello, @bfact2015,
Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here:: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Support System Documentation
how to setup curency symbol to be after price now is Earnings ден0 to be 100 ден.
Hello, @Stambol,
The symbol on the right side can be added through code — it only requires modifying a single line.
Best Regards,
Team MagicAI
Support System Documentation
can you send file and line where i can do that in pm
Hello, @Stambol,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
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