Hello, @younes85,

We’ve successfully received your support ticket (#54379). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, one of our support engineers will review and respond to your inquiry.

Thank you for your patience and understanding.

Best Regards,
Team MagicAI

Support System   Documentation

Will this take much longer? I submitted the ticket yesterday.

Hello, @younes85,

Upon reviewing our support records, I can confirm that your ticket #54379 has been resolved and responded to. Kindly review the reply in your support portal and follow up on the same ticket if you need additional help.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @htetrkarlwin2244,

We’ve successfully received your support ticket (#54359). Please note that our support system processes requests in the order they are received. Once the earlier tickets in the queue have been resolved, one of our support engineers will review and respond to your inquiry.

Thank you for your patience and understanding.

Best Regards,
Team MagicAI

Support System   Documentation

your support said that you already installed . in my tickets, i said this … i already installed but can’t use this features… they not reply this …

Bad Support ! They not answer all questions…. only asking cpanel details…. and then confusing settings and ui …. not separate admin panel and user panel in admin side…. this is so difficult and then human agents are not realtime …. every time , i reload browser and messenger integration is bad ….not working for me…. your tickets center is wasting 6 months times of product. really bad

Hello, @dinhtrongdatdev,

Thank you for your interest in MAGIC AI!

Yes, MagicAI supports OpenRouter API integration. With the OpenRouter extension, you can access OpenRouter AI models in both AI Chat and AI Writer. For more details, please check the official documentation here: https://docs.magicproject.ai/openrouter-integration/

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @bfact2015,

Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here:: https://community.projecthub.ai/c/feature-requests/5

We gather all feature requests from this platform.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @Stambol,

The symbol on the right side can be added through code — it only requires modifying a single line.

Best Regards,
Team MagicAI

Support System   Documentation

can you send file and line where i can do that in pm

Hello, @Stambol,

Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.

We are committed to helping you resolve this issue and ensuring a smooth experience for you.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @Stambol,

You’ll need to install the AI Chat Pro add-on. After installation, go to the settings and choose whether you want to enable it on the frontend, dashboard, or both. For more information, please refer to the documentation: https://docs.magicproject.ai/ai-chat-pro/

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @bfact2015,

Upon reviewing our support records, I can confirm that your ticket #53150 has been resolved and responded to. Kindly review the reply in your support portal and follow up on the same ticket if you need additional help.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @Stambol,

The WordPress Integration Add-on can be installed directly from the Marketplace. It is designed for use by individual users rather than administrators. Each user can connect one WordPress site to their account, and any content generated within the platform can be published directly to that connected site.

Best Regards,
Team MagicAI

Support System   Documentation

If i create team includes four journalists, will we be able to simultaneously connect and operate across four separate websites? or is just one connection by the add-on

Hello, @Stambol,

For the team of 4 journalists, these 4 users will have their separate accounts in the site. They can connect their WordPress sites and share the content on their site. Once user account can connect to one WordPress site.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @bergis007,

I have reviewed the support system and can confirm that your support ticket #50657 has already been addressed and replied to by our support engineer. Please check the response in your support dashboard, and if you need further assistance, feel free to reply directly to that ticket.

Best Regards,
Team MagicAI

Support System   Documentation

ticket #50657 have all explained but you ignore = We purchased the premium membership, but it has completely failed to meet expectations. The project has not been working for over 6 months, and the premium membership was purchased yet the support provided has been inadequate, unacceptable, and far below the promised level. Below is a clear summary: 1. Support failures: Responses are extremely slow, usually only once or twice a day. Often there is no response for 2–3 days, which is unacceptable for premium support. Many questions remain unanswered in the VIP chat, and your team repeatedly asks us to identify issues instead of fixing them. 2. Unfulfilled promises: An additional 10 hours of free development was promised but never delivered. Documentation is incomplete and unclear, making the project difficult to use or understand. Overall, the premium membership is not what we expected, and the promised support simply does not exist. 3. Project functionality issues: We cannot use any add-ons. The project is not ready for launch. We are forced to identify and report bugs ourselves, which should be the responsibility of your team. We have lost significant time and effort, which must be acknowledged.

Because of these unmet promises and the significant time and effort we have lost, we are not satisfied with the premium membership and require immediate action, including a refund for this month’s subscription and that all automatic monthly payments be stopped immediately. Your full cooperation is expected to make the standard options fully functional. If your team issues the refund, fixes all errors, and helps us launch the project so that everything works correctly, this misunderstanding will be fully resolved between us. Once all issues are addressed and the project is fully functional, we can consider resuming any future collaboration or subscriptions.We have wasted significant time writing all of this, identifying and pointing out every error for you. Your team should fully understand this, and compensation should be provided for our efforts—whether through additional support work, time, or an extra option—until the project is fully functional.

We are currently awaiting answer regarding how we can resolve this issue.

Hello, @1988ssd1988,

Thank you for your interest in Magic AI!

1. Video-to-Video Functionality

You can explore our video-to-video feature directly on the demo site: https://demo.magicproject.ai/dashboard/user/openai/generator/ai_video_to_video

Additionally, we offer AI Video Pro, a powerful add-on designed to help you create high-quality videos using the latest AI video generation models. Whether you’re producing product demos, short films, or social media content, AI Video Pro streamlines your workflow with a variety of AI engines optimized for different creative needs and styles.

Learn more in our documentation: https://docs.magicproject.ai/ai-video-pro/

2. Coupon for MagicMarket

You can use the provided coupon to purchase any extensions from the MagicMarket.

• If your cart total is less than the coupon value, you pay nothing.
• If it’s more, you only pay the difference.

3. REST API Access

Yes, Magic AI supports REST API integration. You can find detailed instructions and examples in our documentation here: https://docs.magicproject.ai/access-to-rest-api/

Best Regards,
Team MagicAI

Support System   Documentation

Thanks for your reply. However, i didn’t get my answer for 1 & 3.

1. Help to explain me that, If I want to upload a video from screen-capture and ask to generate a marketing video out of that by adding some overlapping texts, images etc, is it possible within this app?

2. OK

3. Help to explain me that, If I want to integrate your app with an ERP via webhook / RestAPI, is it posible and can get a required result with the use of AI functionality from your app ?

Hello, @1988ssd1988,

To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.

We appreciate your cooperation and look forward to assisting you!

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @mhkls5,

Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.

We are committed to helping you resolve this issue and ensuring a smooth experience for you.

Best Regards,
Team MagicAI

Support System   Documentation

Ticket #54366　I have submitted a ticket. Please respond.

Hello, @mhkls5,

I have reviewed the support system and can confirm that your support ticket #54366 has already been addressed and replied to by our support engineer. Please check the response in your support dashboard, and if you need further assistance, feel free to reply directly to that ticket.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @trackinfostechnologies,

Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.

We are committed to helping you resolve this issue and ensuring a smooth experience for you.

Best Regards,
Team MagicAI

Support System   Documentation

Yes, I already submitted a ticket

Sure.

Hello, @mydaw,

Thank you for your interest in Magic AI!

To help us respond to your inquiries quickly and efficiently, please submit your questions using the contact form on our profile page (found at the bottom right). This ensures our support engineers can review your request and provide the proper assistance.

We truly appreciate your understanding and look forward to helping you!

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @tworange,

We may consider adding eCommerce features in the future. In our upcoming update, we’re planning to integrate our chatbot with several popular eCommerce platforms.

Best Regards,
Team MagicAI

Support System   Documentation

This is the best news these days. Thank you so much.

You’re Most Welcome!!

Hello, @chardsnet,

The MagicAI Community invitation link should have been sent to your email address, but if not, feel free to create a ticket and request the invitation link.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @Stambol,

The Magic AI version 9.7 auto-update has been released. Please check your Magic AI dashboard and try updating again.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @email2raghul,

Market value coupon is only for the new purchases.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @glisapn,

The latest version of Magic AI is 9.7 — you can check the changelog here: https://docs.magicproject.ai/changelog/ . It will soon be available on Envato for manual download and update.

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @odins,

Which AI Tool Uses Which API? Please refer to the Magic AI Documentation here: https://docs.magicproject.ai/which-ai-tool-uses-which-api/

Best Regards,
Team MagicAI

Support System   Documentation

Hello, @VanderChoice,

Thank you for contacting us.

1. I have confirmed with our development team, and they have informed me that the Ai Agent is currently in progress. It will be released and available soon, so please be patient and stay tuned for the update.

2. The Canvas feature is designed solely to help improve and organize the document.

It doesn’t involve asking or prompting during the process. If you check ChatGPT’s Canvas feature, it works in the same way.

Best Regards,
Team MagicAI

Support System   Documentation