54 comments found.
Where is the documentation for this? I just bought and don’t see…
Hi,
You can find the WPSPowerbox documentation here https://acmeedesign.support/helpproduct/wpspowerbox-wpshapere-addon/ as well as in the download archive if you download “All files and documentation” from your account.
There is also a video tutorial about using WPSPowerbox here https://www.youtube.com/watch?v=0ahPalYFM7E
I hope this helps!
Knowledge Base
Official Support
WPSPowerbox is not compatible with last version of WPShapere: please update
Apologies for the inconvenience!
We’ve released an update that fixes the issue. Please update the plugin to the latest version 3.0.2 and try again.
Knowledge Base
Official Support
I really like this plugin, it works great. However, a version update would be highly beneficial and could boost your sales. Additionally, we need WPML integrated, role specific custom backend menus.
Hi,
Thanks for your support. Yes, we will release an update soon. However, any role that created by following WordPress standard will be recognized by the plugin. Are you saying, WPML user roles aren’t showing in the menu creation module?
Knowledge Base
Official Support
I mean, it would be great if the custom menus we create using Powerbox could be configured according to language! Being able to create custom menu structures specific to the user’s language.
Please update. Its been over a year
I want to create the admin menu which after clicking it, WPSPowerbox opens that menu links with new tab of the browser. How to make this kind of admin menu?
Hello, Is there a way to translate the powerbox menu with wpml?
Hi,
Yes, you can translate the plugin with WPML. Also, you have the option to use Poedit, a free software that simplifies plugin translation compared to WPML. Refer to the tutorial on how to translate a WordPress plugin https://wpshapere.com/blog/how-to-translate-wordpress-plugin/
Knowledge Base
Official Support
Hello, thank for response. However my question is more specific: I have created a role specific backend menu using powerbox. Now i want to display that menu name/subname in different languages. Is it possible to do so?
Hi,
Sorry. Currently, translation of custom created menu items is not possible.
Knowledge Base
Official Support
Did you make theme rename option in this addon ??? I still waiting to buy it but i need rename theme so with this all admin and theme will be secret 
26 day for just one info ???? What if i have issue when i will purchase
Hi,
I apologize for the delay!
We have already answered for your question that I don’t have enough information on the update so I can’t reply to that. Also, the theme rename cannot be 100% white labelled and error free. However, it is on our roadmap and our developer team will implement it in future update.
Kindly note that responding to a repeated question to a feature request and addressing support for existing features are different.
I hope you understand!
Knowledge Base
Official Support
OK i want to spend money so to do that i ask again 
sorry
Hello, I’m trying to hide WPShapere plugin for other administrators. I have SET PRIVILEGE USERS. But All of the admins can see the plugin WPShapere in backend Menu and they can change settings to see hidden plugins. I set option Show all Menu links to specific admin users, but still all the administrator users who are not privilege users can see your plugin in the LEFT menu. Everything is working for other plugins.
Hi,
Please open a support ticket at https://envato.acmeedesign.support/ so our team will investigate the issue for you.
Knowledge Base
Official Support
How do you assign a custom menu to more than one user role? Not seeing this setting.
Hi,
You can clone that menu and assign to a different user role. The clone option is available when you hover the custom menu that you’ve created. For any further support please open a support ticket at https://envato.acmeedesign.support/tickets/
Knowledge Base
Official Support
Ok thanks
Btw, you might want to check on this. Critical error
http://kb.acmeedesign.com/kbase_categories/wpspowerbox/Apologies for the confusion!
All those articles are moved to https://acmeedesign.support/helpproduct/wpshapere/
Knowledge Base
Official Support
Last update was over a year ago?
Should I be concerned that this add-on hasn’t been updated in a year?
Hi,
You don’t need to worry!
It is working just fine and have no issues with the latest version of WordPress. However, we are pushing an update shortly with some improvements and few new features added.
Knowledge Base
Official Support
Hi, does redirect user work with LearnPress Frontend Editor addon where user role LP Instructor can directed to Frontend Editor dashboard?
I have used several plugins (paid and free) but none of them works, so I want to know if yours work. Thanks.
Hi
Redirect users can redirect any user type but it doesn’t have option to redirect to front end pages (outside wp-admin). But we can add it in the next update.
Knowledge Base
Official Support
Hi – I’m trying to access your online resources from my WP dashboard, and it’s saying “There has been a critical error on this website” when I click on the links. This is the page I’m trying to access: https://kb.acmeedesign.com/kbase/my-customizations-are-not-being-applied-or-look-different-than-expected/
Hi,
Apologies for the inconvenience!
We have moved our knowledge base to a new domain here https://acmeedesign.support/helpproduct/wpshapere/
Knowledge Base
Official Support
there appears to be a plugin conflict with yours and Gravity Form 2.7.3.
Hi,
There is a known conflict with gravity form plugin. You may read this comment https://codecanyon.net/item/wordpress-admin-theme-wpshapere/8183353/comments#comment_29224256
Knowledge Base
Official Support
Hi, I have a pre-sale question. If I hide a menu from a user that he normally has access to. Suppose the user has the direct link of the menu I have hidden, does the user have access to the link? So am I just hiding a menu item or am I removing permissions from a user by hiding a menu item?
Hi,
When you create menus using WPSPowerbox menu, you’re restricting the menu items which is not included in the Powerbox menu. It is not just hiding the menu and the user can’t access the restricted page by direct link.
Note: WPSPowerbox menu is a custom menu set you’re creating which is different than the default WordPress admin menus. For getting a clear idea, just check this video demo https://youtu.be/0ahPalYFM7E
Knowledge Base
Official Support
Hello, how can i make the Powerbox menu using external link to open on a new tab instead of same tab?
Hi,
Currently that feature is not available but we will add it in the coming update.
Knowledge Base
Official Support
Hi, very interested in this plugin as well as WPShapere, but if custom menus are not supported on multisite, it will be useless for us, since we want to offer clients on subsites custom menu in the backend. Will this feature be supported any soon? Is this feature supported on multisite in the WPHazie plugin? Thanks
Hi,
Thanks for your interest in our plugins.
Actually, WPShapere, WPSPowerbox and WPHazie all are compatible with multi-site. WPHazie is also compatible and has all features of WPShapere and WPSPowerbox.
Hope it helps!
Knowledge Base
Official Support
Hey Thank you for the reply. Actually I mean specifically the custom menu feature in the WPSPowerbox which is (according to one of your replies here in codecanyon) not compatible with multisite and doesn’t work on the subsite. I can’t add a screenshot to that reply, but if you can confirm the contrary then I am interested to buy
In a multi-site install, you will have an option for selecting the blog title for which you’re creating a menu set like this https://ibb.co/TPXR8kQ
There is no option to add global menu for all sites but you can create separate menu for each sub-site. However, we are already working on it, and the global menu feature will be available later this week.
Knowledge Base
Official Support
I’m trying to open a support ticket, but the site says it is “experiencing technical difficulties.” Can you tell me how to add more links to the SIDEBAR on the left of the dashboard? Thank you!
Hi,
There are no issues in the support system. You can try again by login to the support using your envato account login. For adding menu items, follow the video tutorial here https://www.youtube.com/watch?v=0ahPalYFM7E
Knowledge Base
Official Support
Hello. I was wondering whether there is a way to have a PowerBox Menu Set applied not to a user role but to a specific user? Thanks in advance for your reply.
Hi,
Currently, there is no feature to set menu for specific users but we will add it in the future updates.
Note: I can’t provide any ETA on the update because it may be false if it delays.
Knowledge Base
Official Support
Thank you for your reply. This is wonderful news nonetheless. Thanks. I have one more question if I may. How can I display user’s avatar in the menu? I can’t seem to find an option like this.
Ensure that you have the enabled the option “Enable user info on admin menu” under WPShapere -> User info. If not, please open a support ticket at https://envato.acmeedesign.support/
Knowledge Base
Official Support
Hi. I’m afraid it is enabled. I will open support ticket then. Thank you.
is there an option to add a client menu permanent to all site currently you have to add a menu one by one because it ask for BLOG TITLE
Hi,
Currently that feature is not available because in multi-site environment, most admins have different plugins and themes installed per site. That will make some URLs will not be accessible for some sites when creating a common menu and makes confusion.
I hope you understand!
Knowledge Base
Official Support
