72 comments found.
Activation Issue – cURL Error 28 (Connection Timed Out)
Comment: Hello, I purchased this module today, but I’m unable to activate it. Every time I try, I get the following message:
“Curl Error – Contact your hosting provider with the following error as reference: Error: ‘Connection timed out after 30001 milliseconds’ – Code: 28.”
I already contacted my hosting provider, and they confirmed that outgoing HTTPS connections are working correctly. This issue only happens when trying to activate this specific module.
Support requested my server credentials, but for security reasons I cannot share them. I’m willing to follow any diagnostic steps or provide any logs you need.
Please let me know if there’s an alternative method to activate the license or a patch I can apply manually.
Thank you in advance for your help. — Luis A. Hernández
We have replied via support.
they replay this, Description
Hello Luis,
Thank you for reaching out to DreamHost Support. My name is Camilo, and I’d be happy to assist you.
Thanks for the details. We verified that outbound HTTPS (port 443) from your server is allowed – there’s no firewall block on our side.
When your Perfex CRM tries to reach https://sejalinfotech.com, the connection fails during the SSL/TLS handshake because that host is presenting an untrusted (likely self-signed) certificate. Some environments report this as cURL error 28: Connection timed out after 30001 ms, even though the root cause is certificate validation.
Please ask the module provider to install a valid SSL certificate from a trusted Certificate Authority (e.g., Let’s Encrypt) for sejalinfotech.com and include the proper intermediate chain. Once that’s in place, Perfex’s cURL request should work without any changes on your hosting.
If they?ve updated their certificate and you still see issues, share the exact cURL/PHP error output (or we can test again from our side).
Please feel free to reply if you have any further questions or require additional assistance. We’re happy to help!
Best regards, Camilo O. DreamHost Support
The issue has been identified and resolved. After checking with my hosting provider (DreamHost), it was confirmed that the problem was related to an SSL certificate issue on your server (sejalinfotech.com).
Once this was addressed, the connection worked properly and the module activated successfully.
Thank you for your assistance and follow-up throughout the process.
Best regards, Luis Hernández
Great to know that the issue is resolved.
I want My licence change old domain to New domain
Kindly contact us via support. Thanks
I emailled not respond
We have not received any request via support. Hope your support for the item is not expired.
i emailled
Helllo Presales question: How many leads at the same time can we send? We have 50.000, does it create a cue and send them periodically? Or how will it manage it?
Hello! The number of SMS messages that can be sent simultaneously depends on the SMS gateway you are using. Each gateway has its own sending capacity, which could vary based on factors like their infrastructure, service level agreements (SLAs), and the type of plan you’re subscribed to. If your gateway cannot handle all 50,000 at once, it might queue the messages and send them periodically based on its throughput limits. It’s best to check the specifications or consult with your SMS gateway provider to understand their capacity and how they manage large volumes of messages.
Hello How can i reset my licence
Kindly contact us via support.
are you able to send estimate, invoice, proposal, by sms?! like email? your demo has nothing there to see. thanks
Our module triggers SMS when new invoice, estimate or proposal is created. You can use merge fields to send details regarding that. You can send link of the invoice or estimate or proposal.
Thanks
last question, this will always send when estimate/invoice is created?! are you able to manually chose (in invoice/estimate) that you want to send SMS or standard email?! some customers want email some want SMS
I purchased the module, and it always send the sms, how much would you charge to create a button to sms only, like “Save and SMS” and also the button inside, send sms inside (estimate/invoice/proposal), also create a setting for each template (Auto / Manual)
Kindly send us your customisation request via support. Our team will reply in that Thanks
Can i ajust Bulk Message sent Time gap Per user ?
Hello
It would be difficult to assist you via the comments section. I would request you to please get in touch with our support team.
As the Codecanyon comments area is meant only for pre-sale and general questions, we are not able to provide detailed support here as mentioned in our support tab.
As a friendly reminder, you should consider renewing your support before posting new comments.
Regards
ok send support ticket link
send msg plz check
We have no idea how that module works. Our module works with the default SMS gateways of perfex. So if that module follows perfex standards for SMS gateway, then it will work.
Can we bulk add Schedule SMS?
You will be required to add single Schedule at a time. For more help, kindly send us request via support. Thanks
Hello, already sent request via support, please check. thanks
Hello open ticket from support, still got no reply
We have already replied 2 times via support on your registered email id.
Another small issue: In the “Test SMS config” form the sms is send as is. In the trigger forms, there is an open line in between every line.
Kindly note that Test SMS config is default facility of Perfex CRM. Also the SMS gateway is also provided by Perfex CRM. So, our module does not have any concern with that thing.
“New Estimate Created (to customer)” – status does not work because it does not exist. Can you change it to “New Estimate Send (to customer)”
Now, I have to save an estimate as “send” for it to work on creation. When it is saved as draft and then later send, it does not work.
Thank you for the suggestion. When new estimate is created, there might be possibility of directly send it. So, this trigger will work at that time. We will check if there is possibility of sending SMS when Estimate is sent after creation.
I understand, but we don’t want a draft to be send… cause it needs to be reviewed first… And as soon as it is send then it is really created…
We have updated the module. Kindly download the latest one.
Can we bulk add Schedule SMS? we have over 900 Schedule SMS which we would like to add
You will be required to add single Schedule at a time.
Any other way to add. Using sql?
Hello, the plug works well.
We are waiting for a new version with 2FA authorization via SMS;)
Thank you for the suggestion.
Can you add sms support for Vonage and Telesign?
You can send an email to sejal.tanna@gmail.com for custom requirements. Thanks
Can I get a custom trigger for status changes or new ticket updates for staff?
There is a SMS trigger for new Ticket to assigned Staff. But SMS trigger for ticket status changed to Staff is pending.
This plugin now work with Proposal Save and send Button Trigger… but most users not use this save and send button beacuse need review proposal and modify text editor area… please Add sms trigger also Proposal Email send Button.. Thanks
Dear there, we freshly reinstall our perfex crm on the same domain, now we add your module on that it tolds like “You have already used this license. Kindly purchase another license to use in new CRM. Multiple time activation tries may cancel your licence.”
But i use the license on the same domain please help me to sort this.. Thank you…
Refernce screenshot https://snipboard.io/zgRIl6.jpg
Kindly contact us via support. Thanks
The module is very good, is there any way to add more message fields? how to send a message when changing the task status, and send a message to all task members after the status change
It is already there in the module.
I like the idea and plugin, can you make scheduled sms recurring?
Right now, one schedule is executed single time, because it is facility for custom SMS, if they do not want to send now, then it can be sent at scheduled time.
I purchased, and installed, but it I keep getting “Curl Error – Contact your hosting provider with the following error as reference: Error: “Connection timed out after 30001 milliseconds” – Code: 28” I have installed many add-ons before and never have I had this issue. I don’t need to contact hosting to solve this simple thing. Please accept my refund request.
Kindly contact us via Support. We will surely solve the issue.
Thank you for your response, however I’m not interested in giving someone access to my system just so you can verify my license. It should be simpler and easy to verify. Please accept my request for refund.
PRE SALES :- 1) CAN WE SEND BULK SMS FROM THIS APPLICCATION 2) CURRENTLY MSG 91 WORKING FINE OR ANY ERROR JUST WANT TO CONFORM? 3) FOR EVERY DOMAIN I NEED TO BUY THIS PLUG IN MEANS SINGLE DOMAIN SIGNLE LICENSED ???
https://msg91.com/in/pricing/smsYou can send “Custom SMS” in which you can select customers or Leads or Staffs. Oue module uses Default SMS Gateways enabled in Perfex CRM, to send SMS. So if you are using MSG91, then our module will send SMS via that. The license is subjected to single Domain use.
