7233 comments found.
Parcel Order location interaction and Refund Request flow how it work ?
Sir, Currently, the system allows you to select both the sender and receiver locations directly on the map with exact positioning. You can also choose who will pay the delivery fee.Additionally, you can set cancellation reasons and fees for both the driver and the user.Please check the attached file for more details https://prnt.sc/ySVTbIgpOKFv https://prnt.sc/HM9_wiVqwNXP. Thank you
means only refund request flow available for Parcel module not for all modules such as Grocery, Food, Shopping etc right?
Sir, The refund request functionality is fully supported for all modules, not just the Parcel module. Thanks
No, I’m not talking about the refund request feature — that part is already available and I understand it.
What I’m referring to is the Refund Return Flow (RTO – Return to Origin) process that happens after a refund request is approved by the admin.
Let me explain clearly: Suppose a customer purchases an item/product (for example, a grocery item or any other product) and successfully receives it. Later, for some reason — such as dissatisfaction, damaged product, or receiving the wrong item — the customer decides to request a refund.
Now, after the customer submits the refund request and the admin approves it, the next step should trigger a refund return process:
The store or delivery boy should receive a notification or task to collect the returned item from the customer’s location.
Once the delivery boy collects the returned item, the status should update accordingly in the system (e.g., “Item Collected”, “Returned to Store”, etc.).
This flow ensures proper handling of RTO (Return to Origin) items after refund approval.
Basically, I’m talking about implementing this RTO flow — the process where, after admin refund approval, the delivery boy collects the return item from the customer and returns it to the store.
Sorry sir currently we don’t have this kind of feature. Thanks for your feedback we will think about it and if you urgently need anything for your business feel free to open a ticket here – https://support.6amtech.com/ to contact our business team for customization service. Thanks again for your understading and support.
Is it possible to merge Demandium in 6ammart
Yes possible kindly open a ticket here – https://support.6amtech.com/ our business team will get back to you. Thank you.
Hi team nice work on last version AI is really adding value to this script hope more ai integration is coming like shopping ai assistant or merchant ai order and ticket assistant, but please we need POS app for merchant it can be a standalone paid app or just an update for merchant app but we need it
We have plan for it sir but need time. Stay following and supporting us sir. Feel free to open a ticket here https://support.6amtech.com/ if your business urgently need this. Thank you.
Hello, 6amMart Team
I noticed a significant difference between versions 3.3 and 3.4 in the user app’s behavior.
In version 3.3, when completing an order (at checkout), the app normally opened a tab to select the payment method—for example, Pix, Stripe, card, or cash on delivery (COD).
However, in version 3.4, I noticed that this step no longer appears, unless the user manually selects it. An inattentive user could end up creating an order unintentionally. The system is automatically completing the order with the COD (cash on delivery) method, without displaying the payment selection screen.
This can cause a practical problem: the user could accidentally complete the order, and the partner could end up confirming an order by mistake, since the app didn’t give them the opportunity to review or choose the payment method before completion.
Could you please check if this is a bug in version 3.4 or if there is a new setting to re-enable the tab that automatically opens to choose the payment method before finalizing the order?
Sir in new update, we made the COD as a default selected payment method so this is not an issue. Customers can change the payment method from the checkout page. Thank you.
Thanks for the feedback!
I understand that COD (cash on delivery) has now been set as the default method, but I’d like to make a suggestion based on the practical experience of users and partners.
In the previous version (3.3), the payment method selection step before order completion helped prevent many errors. In the current format, since the order is automatically completed as COD, inattentive users may end up submitting the order by mistake, thinking they could still choose the payment method later.
This leads to situations where:
The order is automatically completed as COD;
The restaurant begins preparing the order, believing the order was correct;
The user realizes the mistake and tries to reorder, now choosing card, Stripe, MercadoPago, etc.;
In the end, the system ends up with two open orders, one of which is incorrect.
Therefore, I suggest reverting to the previous behavior, first displaying the payment selection screen before completing the order. This flow was more intuitive and secure for both the customer and the partner.
I believe this improvement would help reduce operational errors and cancellations while maintaining a good user experience.
Thank you for your feedback, sir. We will reconsider this.
Is a query for the Uber-like app module within 6ammart still in your plans?
Sir till now we don’t have plan for releasing this. But we already merged our Drivemond with 6amMart for lots of clients. Feel free to open a ticket here – https://support.6amtech.com/ if you are interested. Thank you.
We would like to commend your 6amMart system for its excellent performance. We suggest considering its integration with some of your other outstanding systems, such as 6POS and 6Cash. We believe that this integration would significantly enhance the system’s capabilities and bring a major improvement to the overall user experience.
Thanks for your valuable feedback sir, we will think about it.
do you planned to add cinetpay and maxicash gateway payments ?
Currently no plan sir. Feel free to open a ticket here – https://support.6amtech.com/ if you need this for your business. Thank you.
ok thanks, so do you planned to add DriveMond like module ?
No sir we don’t have plan to add drivemond as a module but if you want we can merge it for you as a custom service. Thank you.
i saw this : DriveMond Driver App – Addon for lifetime only 119$ , that’s right ? link : https://drivemond.app/pricing/
That is seperate price sir, if you want to merge kindly contact our business team for pricing. Thank you.
if i get lifetile license for Driver App – Addon i will have this included : Landing Page DriveMond Admin Panel DriveMond User App DriveMond Driver App ?
No sir. Kindly check the pricing plan properly. Thank you.
do you have to planned to add this option like in 6valley : 1. sell digital product 2. show brand 3. POS module 4. my suggest : A special chat for each module Example: for a pharmacy, a chat where the customer only talks to an available pharmacist (i.e., an additional mobile app for pharmacists)
And the same for the other modules
Hello sir, 1. Currently no 2. We have plan for it but need time 3. We already have POS module 4. Thanks for your feedback we will think about it. Stay following and supporting us sir.
till what phase/status user can cancel the order??
like before confirmed ?? because if store start cooking in processing and cancel its a big issue waste food.
Yes you are right sir before confirming the order a customer can cancel it. After that only admin can cancel the order. Thank you.
hello the user app doesn’t work
What kind of issue you are facing sir?
it’s work now, but there is not chat in your app
in the vender panel web, i don’t see credential for phamacy
also, your app have multicurrency
or each pharmacy, shop, or rental can choice currenty it prefer to work ?
Sir we have order-specific chatting option and for pharmacy kindlly pick any pharmacy store mail from admin panel and the password is 12345678. We don’t have multi-currency sir. Thank you.
Thanks, I you plan to add multicurrency
Currently we don’t have plan sir. Thank you.
Hi team, #4493531 I have applied for a ticket for about two weeks now and I am getting an update every two days. My problem is that I am not able to submit the Aghora. It has been four days since I received the last update. I hope you will clear it as soon as possible (it has not been resolved for two weeks, so please reply as soon as possible).
Sir we didn’t get any ticket from you and this is not a valid ticket number sir. Can you please make sure you opened a ticket here – https://support.6amtech.com/ and return back me the ticket number. Thank you.
I’m so sorry my mistake ( thank you for your quick response )
1-When the seller accepts an order and the order is processed, does the delivery person receive the order automatically on their app, or is it the admin who has to assign a delivery person for this order? 2-Similarly, what happens when the delivery person has to accept an order? How does the seller receive it on their app? Is it automatic, or is it the admin who manually assigns the seller?
Sir,
Once either party accepts the order request, the corresponding personnel automatically receive the order details on their respective app. There’s no need for the admin to assign it manually
Even if the payment is cash on delivery? If so, it means I have a problem with my script.
Sir can you please open a ticket here – https://support.6amtech.com/ our tech team will investigate your case. Thank you.
Can I use just the catalog, removing the shopping cart option, and can I add contact information and social media to my store profiles?
Sir, After purchasing the script, you will receive the complete source code, which you can customize according to your business needs — including removing the cart option or adding contact and social media details to store profiles.
Dear 6amMart Team,
I would like to request a new feature that allows customers or users to share a specific product link which can be opened directly within the app. This functionality would significantly improve the overall shopping and sharing experience, making it easier for users to recommend products to others.
Additionally, it would be extremely helpful for running advertisements on Facebook, Instagram, and other social media platforms, as shared product links could directly open the respective product page in the app, boosting engagement and sales.
Sir, Thank you for your valuable suggestion. We will forward it to our product team for review. However, please note that we cannot guarantee whether this feature will be added in the future or not. We appreciate you staying connected with us. Thank you.
1-when a customer requests a refund, what do we do?how does the customer ask this? 2-when an order is canceled where does the money go?3-is there a place on user application where he can request the withdrawal of money from his wallet?Can 4-admin add or withdraw money from the customer’s or seller’s wallet?
Sir, When a customer requests a refund, the admin can review and approve it, and the amount (minus any commission) will be refunded to the customer’s wallet. Customers can cancel orders before they’re accepted, and the amount will be returned to their wallet. Wallet withdrawals by users or direct adjustments by admin are not available in the app.
Thank you!
In next update please add zone wise employe role so only selected zone employed can view and access only
Please add on yours next update Thanks in advanced
Thank you for your suggestion sir
HI,
I wanted to check if it’s possible to enhance our current script to support a multi-country setup under a single platform. At the moment, it seems we would need to create separate setups for each country, which would result in a lot of repeated work, additional cost, and wasted effort to maintain multiple systems for the same brand.
For example, if we plan to expand the brand to five countries, repeating the same setup each time would not be efficient or scalable. Ideally, we want a single platform where users can select or automatically detect their country and see the correct currency, payment options, tax rules, and language settings, all managed through one centralized website and admin panel.
Could you please let me know if the current script supports this kind of structure, or if there are any plans or possibilities to include this functionality in future updates?
Thanks.
Sir, We understand your need however the 6amMart script does not have this feature available in the system. If you want to have this features or process to be managed then you can customize your script as per your need. Thank you.
where can I modify the value of the tips
Sir, Currently, there is no option to change the value of the tips from the system. You need to modify it from your code. Thank you.
Have you any plan to add POS in store app, and expected time?
Sir, We, the support team, do not have any information regarding the next update. Please be connected with us for the future updates. Thank you.
Hey there, where can i find the cron jobs list to set in my server?
Sir, Kindly submit a ticket here – https://support.6amtech.com/ and our technical team will assist you on your concerns. Thank you.
