254 comments found.
It appears my paid license was accidentally removed. I attempted to regenerate the license using the tool on your website but the process fails (the regeneration tool does not complete / returns an error). Please investigate, restore my license, or provide a functioning method to reissue it. Thanks.
Are you still facing the license issue, It could be temporary due to server issue.
no. your remove the ”/” from url for fix sending problem, but you not update url in your licensing verification script.
Yes, you are correct, the issue could be related to the trailing slash. We will work on this as well, thank you for pointing it out.
Why don’t you support me and deactivated my license?
No, we never deactivated any license, it could be server issue.
Greetings,
How would I target the receivers first name in an email address so at have a personal touch when making communication.
I would highly appreciate any assistance on this.
You can use a shortcode in the email address or submit your query to our team at team@relayzo.com
;please check support email
We did not received, can you please make sure the email team@relayzo.com
Yes, team@relayzo.com check again.
We replied lot of queries. We hope you will get soon. If not please tell us your sender name.
I sent 3 times, so you could see it. 1 Subject WAITING FOR SUPPORT Subject 2. File not uploading
Thank you, Replied
please check your team@ email addy as I have sent screenshots etc of my issue with no reply
Okay, we will check and reply today
still no reply
We replied lot of queries. We hope you will get soon. If not please tell us your sender name.
Is there option to stop the sequence for a particular recipient if he replies – this is for cold email feature
You can set sequences on a list if he opens or clicks
Hi, I did the install who works perfectly. Now I am trying to update the Subscribe and Unsubscribe Confirmation pages, but when I save I get https://mywebsite/contents/6 an 403 page: Forbidden
You don’t have permission to access this resource.
thanks for your help
Hi, I have this problems too; when I change a email model, I choose a pictures, it upload it, but it will not display my image as in the html code there is “undefined” instead or the image name! If I change manually the html code it works. why it’s not automatic? thanks
Hi, me again, I can’t load any emails in the lists… I tried to load one address, or many, or a csv files. it says OK! but there is nothing loaded!!!
I am a little disappointed as after 2 days I still not able to do anything completely. I am still waiting on you to answer… thanks
Hi, I sent 3 emails, posted 3 messages and I still haven’t any feedback from you. I am rely surprised and disappointed!
Hi, I am starting to be worried…. no answers at all!!! I there a docs somewhere? the install went fine, but I have a lots of difficulties using it, things not working at all, impossible to upload contacts in files, and all I wrote above!!! Is there a dev on this project?
Hi, It normally take max 2 days for reply, but sorry for delay, Can you please send your send your relayzo login info at team@relayzo.com
thanks, I’ve sent you a message “403 page: Forbidden You don’t have permission to access this resource.” with the information. Still that all of the above have problems. Do you have a functionalities docs? thanks
hi, I have to add this in the email header as all the special characters (Création de hôtel…, dâe-mail, amélioration,) are broken : <head> ... <meta charset=”utf8”> ... </head>
how can I do that? thanks
You can use the meta tags for html
<meta http-equiv=”Content-Type” content=”text/html; charset=UTF-8”> <meta charset=”UTF-8”>
Hi, thanks, where? I wanted to add it in the model email header!
Where are you at concerning all others problems we have? I didn’t had any feedback from you, and we can’t use the Email Marketing Application script at all like this. - we can’t save emails as unsubscribe or subscribe, and so on, - we can’t upload subscribers contacts email list, as texts files, as CSV files, or in the mass contacts fields (separated with , and no space)... it says it’s OK, but it do not add emails. It works only in adding each email address one by one… I have hundred to add!! - when adding an image in a model email, it save it, but but it will not display my image, as in the html code there is “undefined” instead or the image name! If I change manually the html code it works.
Do you have a functionalities docs or tutos or something ? thanks
Hi, are you receiving my messages? I still have all the problems above, and can’t still use the mailing script as now. This is a problem for me… thanks
We replied lot of emails can you please tell us your email subject line?
the only email I’ve received mardi 16 septembre 2025 16:17 is this one: Objet : [english 100%] Re: [english 100%] RE: [english 100%] RE: [english 100%] 403 page:Forbidden You don’t have permission to access this resource.
Hi,
It’s acknowledge that we just saw your emails due to landed into spam. We will reply soon on your queries.
Best regards,
Team Relayzo Support Department Email: team@relayzo.com Website: https://relayzo.com
Please allow up to 2 business days for a response. Replies over the weekend may take a little longer.
Your all question have been replied.
Hi, I bought it more than 13 days a go, and sent my first emails 13 days a go, so I have “allowed” more than 2 days for a responses… And i have never received any answers, just a request for admin access!!! so, no solutions? At least can you please refund me? I can’t works with the script as it is!
As now, just as the special characters problems with your email editor, it adds a broken characters each time I save, so it look like this:
Création de site internet (site vitrine, site e-commerce, site restaurant, site hÃÂÃÂÃÂÃÂÃÂÃÂÃÂôtel…), campagne d’e-mail, maintenance, hÃÂébergement, rÃÂéfÃÂérencement, refonte, dÃÂébogage, amÃÂélioration, mise àjour…
If exporting HTML for email, ensure <meta charset=”UTF-8”> is present in the <head>.
I am using a existing model in your script.
What about the other problems: 1) I am trying to update the Subscribe and Unsubscribe Confirmation pages, but when I save I get https://mywebsite/contents/6 an 403 page: Forbidden
You don’t have permission to access this resource.
2) when I change a email model, I choose a pictures, it upload it, but it will not display my image as in the html code there is “undefined” instead or the image name! If I change manually the html code it works. why it’s not automatic?
3) impossible to upload contacts with txt or csv files I tried to load one address, or many, or a csv files. it says OK! but there is nothing loaded!!!
4) all specials characters are broken IN USING YOUR emails models in YOUR script (not an external on my email model).
I hope I will have a quick feedback and corrections on this, as it’s impossible to use the script as is.
Before you ask me too, and as I want to find a quick issue on this; YES I SENT THIS to your email team@relayzo.com Thanks;
can you please refund me? thanks
Hi, I’m using your platform and noticed something strange: my campaign shows 10 total contacts but only 3 are scheduled. In the list view it shows 7 as “spammed”. Can you explain why this happens and how I can make sure all valid emails are queued? Thanks!
I’m the assistant of Mr abdrahmen , and we wanna work smoothly but we found big issues in your system , i hope you answer whatsapp as soon as possible , urgent
We will not reply over whatsapp, it’s the official channel for support. You can see the detail to click on the scheduled number.
ok , i see 3 are scheduled and 7 sapmmed , what this mean ??
If you configured the FBLs then these marked as spammed.
I like a lot of the features of this script but for it to be useable it needs a much better template/email builder. Consider using BeeFree or something similar. https://beefree.io
We will work on this in the coming days. At the moment, we are focusing on the evergreen campaigns and RSS feeds.
I have noted a major bug in the newest version 4. This seems to have happened after updating when looking at a campaign that is running it seems to be stuck and continually sending to the same email address see
This behavior is not intended. We’re investigating the issue, and any necessary improvements will be deployed this coming weekend with new, exciting updates.
Hi, i have just purchased. Needed assistance in installation. I sent an email at team@relayzo.com.
Looking forward for your response.
Thanks
replied
I need some customization into Relayzo. Can you please guide me. I sent an email at team@relayzo.com
Replied.
Thank you for the replies. I will be moving forward with the purchase. Will you be able to help me with the installation on cPanel?
Thank you for confirming! We’re glad to hear you’re moving forward with the purchase. Yes, we will be happy to assist you with the installation on cPanel and guide you through the setup process.
Can we configure PowerMTA to use a shared pool as well?
Yes, you can configure PowerMTA either for a shared pool or dedicated IPs.
How can I utlize warmup plans?
You can create a warmup plan, associate it with any sending server, and then use that server to run your campaigns
Hi, I want to buy this but have pre sales questions?
Can I set auto responder? and Is there any trigger available if some open then send an email to that contact?
Yes, you can set up an auto-responder, and there are many triggers available — including when someone opens an email
I’ve told you a lot about issues in your system, and you’ve agreed many times (see the comments below for reference). Right now, I am tired, so please refund me.
You will need to initiate the request.
Hi, I bought the script:
All installed and campaign and delivery server are working on test email. But on schedule with 2 mails per hour it is not sending , cron is installed and working , see screen, log files are empty
can you please share you relayzo credential at team@relayzo.com
