377 comments found.
Where does employee commission goes to cos it is not generate in the salary and none of the reports seem to work what records the commission for employee
There is an employee commission report; please check in the report section.
it is showing blank even after processing a transaction on the pos with the employee selected for that item
if you included a video on your youtube channel to explain better it would be good
Hi there, Can you share with us a screen record using Screencastify so that we can understand the issue properly? (Please don’t forget to show the URL in the screen record.) Thanks!
thanks seen it my issue now is admin on one outlet have access to all user and other things for other outlet how do i fix this check your demo url
You can’t fix it on our demo URL; you have to buy the script to avail support.
Hello i notice manager from a branch still has access to another branch when adding items is it how it should be
Please purchase the script to avail support.
After recent update, bar code scanner is not working, when product is scanned using scanner the message is shown as” no product found”. But when the same product is searched from name search box it appears. Kindly look into the matter and fix this issue/bug.
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
On the sales screen, for example, one salesperson sold a coat to the same customer, and another sold pants. Instead of selling the product separately to a single customer, the products displayed on the same sales screen should be transferred to the “Employee Sales Report” section after the sale is made. In other words, a single customer sold one, but one was sold by a different seller. Can we still add this option to the sales screen? It’s a bit urgent.
Hi, Actually, I am not fully clear about what you are asking, can you clarify more? Thanks!
What I mean is, I highlighted 2 products on the sales screen and they arrived. But one of these 2 products was given by employee (x) and the other by employee (a). I want to be able to select that 2 different sellers are selling them in the same place instead of selling them separately on the sales screen.
So (select employee) it appears when selecting a second product, which is fine, but it doesn’t allow me to select a different seller. I want it to allow me to do so, and I want to see which seller gave the product to my customer on the receipt and calculate the commission. Is this possible?
I think I got you now. Please check this screenshot https://prnt.sc/ws8VpsPLTPp6 I hope it answers you well.
Yes, I know that, but what I mean is that when I choose the second product, I choose a different employee, but this time, the employee I choose in the other product is the same, I want it to be different.
You can choose different employee, no problem at all
I guess we didn’t get along. You don’t understand what I mean.
I’m talking about being able to choose different sellers this way. Please understand now and give me some experience if possible. ””Sales screen”” “1, (bottle) Seller: “coni”
“1, Large bottle Seller: “walk”
I understood now and realized why you were not accepting my solution. Actually, you can select a different employee for each product in the cart, but I figured that currently it is having an issue, like whatever employee I select, in the next product is being automatically replaced in all the products by that. I am asking the team to fix it.
Yes, that’s what I wanted, man. I’m glad you understand. When can you fix this? It’s urgent and I need to get this.
Can you open a private demo for me so I can try it tonight? And does it record sales to that employee?
It is already fixed. Please check after clearing the browser cache. Yes, it records sales to that employee, and you can generate a report based on that. But we are sorry that we can’t manage to provide a personalized demo. You can check the public demo. Thanks!
Hi can i install it on my local machine windows 10, and after all setup can i do move to cpanel server? if yes please share the step
Please use the Uninstall menu to deactivate the local installation https://helpdesk.doorsoft.co/article/off-pos/off-pos-uninstall-license Then install it on cpanel following the same process as before
Where do I add Sale Price, Wholesale Price and Purchase Price for a Variation product?
https://tinyurl.com/22ww8rg2You have to generate https://prnt.sc/_QhTl9bhAJHt
Need some option to improve: 1. When product type is variable, then barcode and price need to auto generate. Like: one option for price, and mark all for same price. And generate barcode auto, like: mother poduct barcode “mevbk” variation barcode for M “mevbk-M”, for L ” mevbk-L”.
2. In pos screen need to search option with variation barcode. Not only mother product barcode.
3. In purchase, need to add product from mother product barcode. So that all variation automatic add in purchase page.
Hi, Please create a support ticket after your purchase. support team will assist u
After purchase, need any charge to implement this option?
no
Is SAAS available here?
Yes, saas version availabe, for saas please WhatsApp: +8801812391633
Remove exec from php.ini file in variable: disable_functions getting this error. what is this error about ?
This is required to run this application. Please contact your server admin, he can enable it.
Scenario Over-Selling Conflict in Offline Mode with Strict Negative Stock Prevention Initial Setup and Parameters: We have a key item, Product A, with an initial stock of 10 units in the central system. A core configuration rule is set to STRICTLY PROHIBIT all sales that would result in negative inventory. We have three POS terminals (P1, P2, P3), all operating offline. The Offline Sales Transactions: While offline, the following sales transactions are recorded locally on each terminal. Crucially, each transaction (T1, T2, T3) is a multi-item sale that includes Product A along with other unrelated products (Product X, Y, Z) which are assumed to be in ample stock. Transaction 1 (P1): Sells 8 units of Product A (along with X, Y, Z). Transaction 2 (P2): Sells 5 units of Product A by mistake (along with X, Y, Z). Transaction 3 (P3): Sells 2 units of Product A (along with X, Y, Z). The total quantity of Product A sold locally across all offline terminals is 8 + 5 + 2 = 15 units, which exceeds the available stock of 10 units. The Core Conflict: Reconnecting Online The internet connection is restored, and all three POS terminals begin synchronizing their sales data with the central server. The synchronization process will attempt to apply the transactions in a specific order (e.g., based on recorded timestamp: T1 \rightarrow T2 \rightarrow T3). The central system successfully processes T1 and T3 first, as they exactly consume the available 10 units of Product A (8 + 2 = 10). Questions for the Developer: Given that the stock of Product A is now zero (10 – 8 – 2 = 0), the server then attempts to process Transaction 2 (T2), which requests 5 units: Reconciliation Outcome: Since the global rule prevents negative inventory, how does the system specifically handle Transaction 2 (T2) from POS 2? Transaction Rejection Scope: Will the system REJECT THE ENTIRE TRANSACTION 2 (including the sales of Product X, Y, and Z) and flag it as an error, or will it ONLY REJECT THE 5 UNITS OF PRODUCT A and successfully sync the rest of the items (X, Y, Z) from that transaction? User Notification: What is the precise error or status notification that appears on POS 2 and in the management dashboard? Required Managerial Action: What steps are required from the store manager to resolve the conflicted Transaction 2, especially considering the high probability that the customer has already left the store with all the items, including the 5 disputed units of Product A?
Let me explain to you. When there is no internet and there are multiple terminals, unfortunately, there is no way to prevent sales if the item has no stock. There is no way that counters can know each other’s sales. I am sorry that we have to accept this cons.
Thank you for confirming the limitation regarding the inability to prevent over-selling while offline. We understand that POS terminals cannot communicate stock levels to each other when disconnected. Our concern is precisely at the moment of re-connecting and synchronization with the central server, when the conflict is detected. Scenario Recap: Total Stock for Product A: 10 units. Confirmed Sales (P1 + P3): 10 units. Conflicted Sale (P2, Transaction 2): Requests 5 units of Product A (along with other items X, Y, Z). The central system will detect that Transaction 2 attempts to push inventory into the negative, which is against our strict global rule. Could you please clarify the exact mechanism for resolving the conflicted Transaction 2? What is the Final Status of Transaction 2? Will the system completely delete Transaction 2 (as if it never happened)? This would create a major discrepancy: The cashier has the money for the full sale, but the inventory for items X, Y, Z will be short. Will the transaction be kept but marked as a “Draft” or “Incomplete Sale” awaiting manager approval? Will it be recorded as a sale, but with Product A quantity set to zero or the whole transaction flagged with a “Stock Error”? Inventory Impact: If the sale is rejected, how does the system manage the inventory for the other non-conflicting products (X, Y, Z) that were part of the same Transaction 2? Are they successfully deducted from stock, or are they held hostage by the conflict in Product A? Manager Resolution: What is the technical procedure the manager must follow to “fix” this transaction (e.g., to confirm the items X, Y, Z were sold, and manually handle the 5 units of Product A)? We need to know the specific system behavior to properly train staff on how to reconcile the cash drawer and the stock levels after an internet outage.
I’ve been in contact with you for a while, but for reasons that aren’t relevant here, I’ve been away from work. Now I’m trying to get back to work, and I can’t find the conversations I had with you. Well, I’ve realized I’m not worthy of a response from your team, as they haven’t answered my PRE-SALES query. I wish you the best of luck with your sales.
Hi, Couldn’t understand you. Currently, we have no pending/unanswered pre-sale or any query in our email or WhatsApp. Can you share with me where you asked your query?
)


: , don’t worry, it was my mistake.
I’m so sorry.
Its ok
HELLO I’VE UPDATED 10.9 AND IT HAS MANY ERRORS WITH ECommerce. I CAN’T ACCESS THE ECommerce CONFIGURATION OPTION. IT’S FRUSTRATIONAL THAT EVERY TIME THEY RELEASE AN UPDATE, IT INCLUDES MORE BUGS THAN SOLUTIONS TO SOFTWARE PROBLEMS.
I THINK THEY DON’T TAKE THE TIME TO TEST EVERYTHING AFTER CREATING A SOFTWARE UPDATE, AND THEY END UP MAKING IT WORSE. THEN THEY FORCE YOU TO PAY FOR SUPPORT FOR PROBLEMS THEIR UPDATE RUINED.
PLEASE KEEP IN MIND THAT YOU ARE WORKING WITH A MANAGEMENT SYSTEM THAT HANDLES MONEY. Any mistake they make causes business to grind to a halt, and then they force you to pay for support for an error they created with their update by not testing the entire system multiple times before releasing it.
Every time they release an update, I have to request support to get the software working properly.
When someone reports a problem, they don’t fix it with new updates. Just log in to your cPanel and they’ll solve your problem and leave others with that bug hole.
Doorsoft has a good system and good staff, but they don’t know how to do things. I hope they solve the problem and fix it for everyone, since I can’t even access the settings after applying the update.
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
Our team thoroughly tested everything before releasing the update. It seems the issue might be related to something else, such as an incomplete update on your end or a server-related configuration. Please open a ticket on our support portal at https://helpdesk.doorsoft.co , so our support team can better understand your issue and assist you promptly.
Missing files from you software Not Found The requested URL was not found on this server. domain/ECommerce_frontend/setOutlet. Check your tickets
Hi there, Please check the .htaccess file in your root directory. You may have missed uploading it. By default, it’s hidden in cPanel, you can enable “Show Hidden Files,” remove the default one, and then upload yours
.htaccess file is available in the folder. I made sure that it’s there. I have sent your team a ticket. You can log in and verify. Will appreciate your swiift action
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
The ticket has been open since yesterday and updated today.
NB: Friday and Saturday are weekly holidays here, so the team is off duty
What about Sunday?
Yes, team will must review on Sunday, please create your ticket, for quick support, you may add ftp or cpanel access on ticket, thanks
All done, thank you
wc
Hello. Congratulations on your portfolio, it’s incredible. I think we contacted you a while ago, but we’ve been out of business. We’re back in business and have a question about your product.
We have four hair salons and need a POS to record activity and sales. I hope you can answer our questions. All I’m asking are questions about the features your product offers by default.
We can’t do any testing, as the demo always displays an error when trying to pay: “AMOUNT DUE, NOT AVAILABLE FOR WALK-IN CUSTOMERS.”
I don’t understand what this means. We also can’t read the entire description, as they are screenshots in English. Pre-sales questions:
We have three locations in different cities…
1- I need the software for multiple locations. We have three branches in our business. I want to manage each store individually, but I also want to monitor all three businesses. Is this possible? I hope you can help me. We urgently need to create a system for our business.
2- Can we select one of our employees for each point of sale (in each city)?
3- We need a fast and agile system for the customer’s payment system. I need the transaction to be completed by simply adding the product (for example: Beauty Glazed – 10 strips p…) and then directly tapping the PAY BUTTON.
4- We need to be able to choose the PRINT RECEIPT option and the DON’T PRINT RECEIPT option. Can we do this with your software?
5- We can add payment methods (Card, Bizum, etc.)
6- Can we save transactions to create quarterly, annual, etc. reports? I want to create customized expense and income reports. Is this possible with Off POS – Retail POS and Stock Software?
7- Can I save receipts and all issued transactions and download or export them in different formats (e.g., Excel, PDF, etc.) when I need to create reports? I need to export transactions for each business. from time to time to present them to our lawyer.
8- I need to add multiple languages (Spanish, French). The description says this is possible.
9- Do you offer documentation for setting up the chain of stores and how to manage everything?
10- Can we print with pre-built printers of the type I’ve linked to? https://www.amazon.es/dp/B0CVTZGB96?ref=cm_sw_r_mwn_dp_YVH10M5AVB3E2Z7B47XH&ref_=cm_sw_r_mwn_dp_YVH10M5AVB3E2Z7B47XH&social_share=cm_sw_r_mwn_dp_YVH10M5AVB3E2Z7B47XH&language=es-ES11 – The description indicates that it can be used WITHOUT INTERNET. Where is the software installed, on a computer or a server?<
12- The ticket displays irrelevant data that isn’t necessary for us. Can we customize the data displayed in the CUSTOMER’S ticket?
13- We don’t need websites to show the client. Is it really necessary to have a front-end website?
Is a server necessary? Why do you claim it works WITHOUT INTERNET?
Thank you for your time, and again, sorry for the many questions. We just want to be clear before purchasing, because if all this works, we can purchase a second license for an agricultural machinery repair shop.
I look forward to your responses.
Thank you!
14 – I forgot something. We need it to work with Spanish taxes (IVA)
“AMOUNT DUE, NOT AVAILABLE FOR WALK-IN CUSTOMERS.” - It means due sale is not applicable for any Walk-in Customer, you must add a customer to sell him in due.
1- I need the software for multiple locations. We have three branches in our business. I want to manage each store individually, but I also want to monitor all three businesses. Is this possible? I hope you can help me. We urgently need to create a system for our business. - Yes these are possible
2- Can we select one of our employees for each point of sale (in each city)? - Yes you can
3- We need a fast and agile system for the customer’s payment system. I need the transaction to be completed by simply adding the product (for example: Beauty Glazed – 10 strips p…) and then directly tapping the PAY BUTTON. - There is no issue for this, just only one step more to select payment method. But we can reduce that step too by doing small customization.
4- We need to be able to choose the PRINT RECEIPT option and the DON’T PRINT RECEIPT option. Can we do this with your software? - If you mean that you want to select print or no print for each sale then it is not available, but we can add this by doing small customization
5- We can add payment methods (Card, Bizum, etc.) - Yes you can
6- Can we save transactions to create quarterly, annual, etc. reports? I want to create customized expense and income reports. Is this possible with Off POS – Retail POS and Stock Software? - I dont understand your question properly. All data is going to be stored in db once it is inserted.
7- Can I save receipts and all issued transactions and download or export them in different formats (e.g., Excel, PDF, etc.) when I need to create reports? I need to export transactions for each business. from time to time to present them to our lawyer. - Yes export option is available for any reports
8- I need to add multiple languages (Spanish, French). The description says this is possible. - Yes possible
9- Do you offer documentation for setting up the chain of stores and how to manage everything? - Yes we have documemntation
10- Can we print with pre-built printers of the type I’ve linked to? https://www.amazon.es/dp/B0CVTZGB96?ref=cm_sw_r_mwn_dp_YVH10M5AVB3E2Z7B47XH&ref_=cm_sw_r_mwn_dp_YVH10M5AVB3E2Z7B47XH&social_share=cm_sw_r_mwn_dp_YVH10M5AVB3E2Z7B47XH&language=es-ES - I cant access the link so i cant confirm
11 – The description indicates that it can be used WITHOUT INTERNET. Where is the software installed, on a computer or a server? - Offline sync is available only for POS interface and the software should be installed on a server
12- The ticket displays irrelevant data that isn’t necessary for us. Can we customize the data displayed in the CUSTOMER’S ticket? - We dont understand your point
13- We don’t need websites to show the client. Is it really necessary to have a front-end website? - You can disable it from settings
Is a server necessary? Why do you claim it works WITHOUT INTERNET? - You can install it on a PC and run using xampp or laragon without any issue. You cant access the system from other city in that way.
14 – I forgot something. We need it to work with Spanish taxes (IVA) - May be it requires some customization to incorporate.
Thanks!
Thank you. I made a mistake and didn’t find your answer very late. For some reason, I didn’t see the ENVATO notification. Please excuse me. I’ll respond to everything now. I think I can purchase your system, but I don’t have the budget for customization.
If you would be so kind as to respond and tell me what the cost would be for the following points: I’ve already understood the problem: “AMOUNT DUE, NOT AVAILABLE FOR WALK-IN CUSTOMERS.”
I would like to select a default employee for all transactions and have a default customer for all transactions, so as not to waste time. Can I do this myself or tell me what the additional cost would be?
3. I’ve run tests and found that it’s necessary to add the money the customer pays. Can we avoid this by default? I don’t want to have to add the money the customer pays. Is it possible to do this by default? If customization is required, what is the cost?
4. What is the cost of this customization? Ability to choose between the PRINT RECEIPT option and the DO NOT PRINT RECEIPT option.
14 – I’ve seen the tax settings, and I don’t really understand them. I just need to know how I can add a specific tax. For example, I want to add a 20% tax. Do I need to pay for a customization fee for the system to do this?
If you can tell me how to make the changes I need (not exactly how to do it, but what I need to modify), I’ll buy your software.
Thanks again, and I’m sorry for the many questions I’m having.
It is ok to have many questions, no problem at all. As any customization may require changes in several places so it is difficult to guide you to make the changes. And for customization, let us talk on WhatsApp: +8801812391633
Okay, I’ll get back to you. Thanks for your patience with me.
ok
whats the new updates?
Please check the update log
Please i have just installed the software following the instructions as in the documentation. AFTER INSTALLATION COMPLETED and I clicked on GO TO LOGIN PAGE, It takes me to https://www.mostgraciousstore.com/, with a popup screen SELECT YOUR NEAREST OUTLET with a default option of Door Soft. BUT when I select to proceed , I GET BLANK PAGE with an error message “No input file specified” PLEASE WHATS THE SOLUTION TO THIS ISSUE
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
I have since done that even before i came herein but yet to get a feedback
Can you share your ticket ID?
Ticket ID : OFO #427 NOTE ALSO THAT IN RESPONSE TO YOUR REQUEST FROM ME on your ticket platform, AS THUS: Azhar Raihan 3 hours ago at 15 October 2025 11:19 AM
Agent Hi there, I understand the issue, htaccess is missing, some server cutted htaccess during file extract, give me your server access to fix this issue. Regards, Door Soft Support Team “PLEASE iam a developer can you tell me what to do so as to RESOLVE the ISSUE.. I am not pleased with the fact that it takes two to three days for you to respond to your tickets query. This is also because i have two other clients i have marketed your software features to and are very intrested in having it installed for them. So that i dont need to rely on YOU to get issues like this resolved. THANKS for YOUR UNDERSTANDING”
Hi, Sometimes they have to prioritize to respond; that’s why it happens. For this issue, please check the root of the zip file that you downloaded; you will find the .htaccess file. Just upload that to the root of your installation. I hope your issue will be fixed. Thanks!
Everythin is alright as par the htaccess and the code therein SO i tried to reinstall and this is what i get.. You have already installed this software! .. ALSO note that iam using MySQL Database 8.0 AND PHP VERSION 8.3.26
PLEASE WHAT DO I DO NEXT
PLEASE CHECK as i still get the same issue https://mostgraciousstore.com/ also note that iam using PHP v 8.2.27 and MySQL Database 8.0
Hi, please ping me on WhatsApp: +8801812391633 if the htaccess is not solving the issue.
please on the e-commerce settings is it possible to activate any other payment gateway like Paystack or fluterwa as the available ones are not operating in Nigeria
I hope it is answered on WhatsApp already.
hello, i liked your script but i saw some points: 1. In Stock Report, items should be sortable by name, available quantity, and category.
2. Customer Ledger Report is not working — it shows “This page isn’t working”.
3. In Sales Report, add quick filters such as: – Current Month, Last Month, This Year.
4. In Stock Report, it would be better to include: – Selling price. – Stock value based on purchase and selling price. – Potential profit and profit percentage.
5. Add Bulk Item Import feature.
6. In Add Transfer and any product selection form: – Add a smart search field that shows matching products after typing two letters. – Allow searching by product code as well.
7. Since there is an eCommerce module, a mobile app (Flutter or React Native) should be available.
8. In POS: – When adding a product by barcode, it sometimes shows “Over selling is not allowed”, even though the same product works fine when added from the list. – Some products also show the same issue — stock validation logic needs fixing. – There should be a setting option to allow or block selling without stock availability. – When scanning a barcode, the product should be automatically added without pressing Enter. – Allow changing the selling unit (e.g., sell single piece or full box). – i can`t add Discount in total invoice, i can only add Discount as copoun (Discount Permission Code )
9. Add a way to manually adjust stock quantities (increase or decrease) for inventory corrections.
10. When clicking Submit, if required fields are missing, there should be a clear error message. After filling missing fields, the submission should proceed without reloading the page.
Hello!?
I can’t figure out where to add an employee and how to give him role permissions.
Please go to the authentication menu at the bottom of the left.
Presale question: is there any plans on changing to laravel framework?
Yes, we have a plan for the future
too many issue are there in your software, there is main issue ” TOTAL Discount ” how to enter total discount like customer buys 5 items beside discount entry on every entry how to enter lum sum discount on total sale…there is option you have given discount option code which is useless
I didnt get your first question and the discount code feature is applicable only for non-admin users like cashier.
If I have 2 companies and I want to install 1 for each company (I don’t want the data to be linked) should I buy it once and install it on each server or how does it work and can I also customize the code?
Yes, you can customize, but for your case, you need to buy 2 different licenses for 2 businesses.
I have a liken POS currently running on cpanel server.
Can your support help us to move all the data to this your application?
I want to also ask, how does it work offline without internet, and how does it update the sold items to match with onlinedata
How Sync Works
- You are using the POS - The Internet goes down suddenly - The POS still works and processes orders - And stores order data in local memory - Internet comes back - POS sends all locally saved order data online again
Sorry that I didn’t understand the first point/question about moving data