Thanks for flagging this—and for your interest! ✅ We just reproduced the behavior on the demo: the payment dropdown button isn’t responding there. This is caused by a demo sandbox configuration (to prevent real/abusive transactions) that disables that UI component. In the commercial package, the full payment flow works as expected (online gateways and offline methods are configurable in the admin panel).

We’ll update the demo so the button shows a proper disabled/notice state instead of appearing unresponsive. If helpful, we can privately share a short video showing the payment flow working in the production build.

Also, we’re fully active (currently on large projects), and this version will receive additional features. A Laravel edition is on our roadmap as well.

One more question: Do you have a video or documentation showing how to use the system? Or how a delivery person uses the system? Thanks.

Hello,

Thank you for your interest in Deprixa Pro.

Turkish language and Türkiye address formats are not included by default. We can add both as a paid customization. Alternatively, if you prefer to translate it yourself, I can guide you step-by-step (which files to edit and how to enable a new locale).

Typical scope includes:

Creating a Turkish (tr) language pack for the UI.

Adjusting address fields (province/city/district, postal code) and adding Türkiye’s provinces list.

(Optional) Setting currency (TRY) and date/time locale.

If you want a quote, please let me know the modules you need translated and whether you also want address/currency changes.

Best regards, Johan — Deprixa Pro

Hello,

Thanks for your message and for using Deprixa Pro.

In this current version, there is no built-in option for roles and advanced permissions yet. This feature may be included in a future update.

At the moment, if you want to remove or limit a specific module (for example Customers, Customer Packages, or Transactions) for a client, this must be done internally in the code — by removing or restricting access to the module you don’t want visible.

Since you purchased the script, you can open a support ticket, and I can guide you step by step on how to make these changes in the code.

Best regards, Johan — Deprixa Pro

Hi gjamandre,

That error typically points to DB host/credentials or insufficient privileges. Please check:

DB host On cPanel it’s usually localhost (not a URL). If that fails, try 127.0.0.1.

Database name / user / password & privileges

Re-type (don’t paste) to avoid hidden spaces when copying into inputs.

Ensure the DB user is attached to the DB with ALL PRIVILEGES (cPanel → MySQL® Databases → Add User to Database).

If your password has unusual characters, try a simpler one briefly to rule out parser issues.

I tried already and still getting the same error.

Hi there,

The error you’re seeing happens because the automatic installer tries to import the database, but it finds that you already imported it manually. That conflict triggers the failure.

What to do:

In phpMyAdmin, drop all tables from the database you used (or create a new empty database).

Run the automatic installer again (/install). It will import the schema/data itself and continue normally.

When finished, delete the /install folder for security.

If you need help, reply with the domain you’re installing on and I’ll guide you.

— Johan

Hi benztataw,

Sorry about the issue and the support portal loop. I can check and fix this directly. Please email osorio2380@gmail.com (don’t post credentials here) with:

cPanel URL, username, temporary password

The domain/URL showing the 500

(Optional) FTP/SFTP (host, user, password, port)

Your Envato username and purchase code (I’ll open the ticket for you)

Quick checks you can try now:

Domain/propagation: confirm the domain points to this hosting (no pending DNS changes).

PHP 8.1 + ionCube Loader: in cPanel → Select PHP Version, set PHP 8.1 and enable ionCube Loader.

.htaccess: rename .htaccess to .htaccess.bak. If it loads, use these “safe” rules:

RewriteEngine On RewriteBase /

RewriteCond %{REQUEST_URI} ^/install/ [OR] RewriteCond %{REQUEST_FILENAME} -f [OR] RewriteCond %{REQUEST_FILENAME} -d RewriteRule ^ – [L]

RewriteRule ^ index.php [L]

test.php: create public_html/test.php:

<?php error_reporting(E_ALL); ini_set(‘display_errors’,1); echo ‘PHP: ’.phpversion().’ | ionCube: ’.(extension_loaded(‘ionCube Loader’)?’OK’:’NO’).”
”; phpinfo(INFO_GENERAL);

Open it to confirm PHP 8.1 and ionCube OK.

Logs: send the last 50 lines of error_log so I can point to the exact fix.

I’m watching for your email to get this resolved. Best, Johan

Hi caribskyllc,

I’ve just replied to your email with the steps and a few questions to resolve both the HTTP 500 and the support portal issue. Please check your inbox (and spam) and reply to that email with the requested details so I can proceed.

Thanks! Johan

Hi Achdi — I’ve replied to your email and also responded to Envato regarding your license activation issue. Please check your inbox (and spam). I sent the manual activation guide so you can complete setup without the online check (some hosts/WAF block outbound HTTPS). Kindly reply to that email with any question or to confirm once it’s done. Thanks!

Hi dydyferjus509,

Thanks for the details. To proceed and provide the fix, we need to verify the purchase. Please submit a ticket here: https://ticket.deprixapro.site/index.php and include:

Envato username and purchase code

Domain/URL where you’re installing

A screenshot of the activation error

PHP version

Once the ticket is created, I’ll respond there with the solution.

— CODDINGPRO Support

I already told you that when I try to submit a support ticket, I get this error and the account won’t be created:

Sign In Client error: GET http://www.geoplugin.net/php.gp?ip=66.9.168.11 resulted in a 403 Forbidden response: { geoplugin_status, “geoplugin_message”: “geoPlugin API is no longer available for free use. To continue access… (truncated)

Hi clockpals12,

Thanks for the details and sorry for the disruption. We want to get this fixed for you as quickly as possible.

To investigate the repeated license verification and “Server is unavailable” messages, please email the following to osorio2380@gmail.com :

Script version (full version/build shown in your admin panel).

Installation URL where the script is running.

FTP/SFTP access (host, port, username, password) so I can update a few files on your server.

I understand you don’t have active support to open a ticket—no problem; for this case we’ll handle it directly by email. If you already emailed us 2 days ago, please resend those details to the address above so I can jump on it.

Thank you, and again apologies for the hassle.

Best regards,

We have already sent 2 emails with all this information since 3 days ago and have not received any reply. Meanwhile, this issue is still disrupting our customers/clients, which is not fair. Please treat this with urgency.

Hi clockpals12 — the issue is resolved on your server (northerncourierja.com). The license prompt won’t appear in normal use; please avoid opening the activation page directly.

Hi maricelp,

Thanks for reporting this. If we already replied in your ticket, great—still, here are the essential steps to resolve “Server is unavailable. Please try again later.”:

Hi there,

Thanks for reaching out! I can definitely help integrate PayFast and Pesapal into Deprixa Pro and set them under Payment Settings so customers select PayFast for shipments within South Africa and Pesapal for shipments within Zambia.

Please email me at osorio2380@gmail.com and I’ll send you a detailed estimate there.

To speed things up, include (if available):

PayFast & Pesapal API docs/links, sandbox credentials, and required webhook URLs.

Desired payment flow (redirect/onsite), currencies, and whether you need refunds/partial captures.

The exact routing rule (e.g., route by destination country at checkout).

Your preferred timeline.

Once I have those details in my inbox, I’ll reply with the estimate and implementation plan.

Best regards, Johan Osorio Deprixa Pro — Support

Thanks for your quick response, actually the prealert folder will have files with 1GB to 10GB so will usually have to delete them every one hour and I am on version v8.4 the current one on Envato, the reason why support expired was that I didn’t pay for it when it was on version 7. Version 7 had so many issues it was not useful but version 8.4 resolved a lot issues except this new issue and for reasons I don’t know I can’t login to your support

And can checkout your beta version of Laravel

Hi kibbyboi,

I reviewed your case and the issue comes from very large attachments (1–10 GB) in the pre-alerts folder. The system works, but storage fills up quickly.

What to do:

Set up a scheduled task to move those files off the web server (without deleting), e.g., to Amazon S3/Wasabi or an external volume/NAS.

On the destination, apply lifecycle rules (24–48h) for archiving/rotation.

Review upload limits in php.ini (upload_max_filesize, post_max_size) to prevent oversized uploads.

For more detailed, host-specific recommendations, please email me at osorio2380@gmail.com. I’ll send the exact steps and commands there to keep this thread short. If you prefer that I configure it for you, I can provide a quote for a one-off intervention (your Envato support is expired).

Best, Johan

Hi Aobaros, we don’t have a SaaS version at the moment—Deprixa Pro is self-hosted. If you need SaaS, we can build it as a paid customization. Want me to quote it?

Yes. You can send me the from my profile. Thanks

Hi iSolveAfrica,

Thanks for the heads-up. A couple of quick questions so I can help stabilize things:

When the site “goes off,” does it show a screen asking for Envato purchase code / license verification? If yes, please send me a screenshot of the exact message.

Could you please confirm which Deprixa Pro version you currently have installed?

Thanks, Johan

Yes it shows the envato purchase code .2.Copyright 2025 Deprixa Pro – courier and logistic versión 6.3.5.

Hi iSolveAfrica,

Thanks for the heads-up. The pop-up you’re seeing is the Envato purchase code prompt. You’re on Deprixa Pro 6.3.5 (quite old); the current stable release is 8.4.

To fix this, please continue via the ticket and send there (not in comments):

A full screenshot of the prompt (with the URL bar visible)

The URL where the script is installed

FTP/SFTP access

Your Envato purchase code

I can’t handle credentials or do a deep check through comments. Even though your support period has ended, I’ll assist via the ticket to get this stable.

Thanks, Johan — CODDINGPRO

Bonjour ! Merci pour votre intérêt et pour les précisions.

Ce que Deprixa Pro fait aujourd’hui :

Tarification par route (origine/destination) et par tranches de poids.

Calcul du poids facturable au poids réel ou (optionnel) au poids volumétrique.

Votre cas (Chine → Afrique) :

Facturation au kg (ex. 1 kg = 10 000 XOF) : ✅ pris en charge nativement via des tranches de poids.

Facturation directe au CBM (ex. 1 CBM = 150 000 XOF) : ❌ non inclus en standard, nécessite une personnalisation.

Si vous souhaitez un schéma plus spécifique à votre entreprise (kg et/ou CBM avec vos propres règles), nous pouvons le chiffrer en développement sur mesure.

Étapes proposées :

Acheter le script.

Créer un ticket de support depuis votre compte.

Nous envoyer un document avec vos règles (routes, devise, tableaux kg/CBM, minimums, arrondis, assurances, etc.).

Nous vous remettrons un devis et un délai d’implémentation.

Je reste à votre disposition pour vous aider !

Bonjour merci beaucoup pour le retour.

Le devis est seulement possible après achat ou in peut avoir ce dernier avant achat de ce fait je pourrais m’organiser sur la budgétisation et le timing.

Aussi est-ce possible d’intégrer des moyens de paiement locaux comme les mobiles money (Orange Money – Wave – MTN – etc) ?

Cordialement

Bonjour ! Merci pour votre intérêt et pour les précisions.

Ce que Deprixa Pro fait aujourd’hui :

Tarification par route (origine/destination) et par tranches de poids.

Calcul du poids facturable au poids réel ou (optionnel) au poids volumétrique.

Votre cas (Chine → Afrique) :

Facturation au kg (ex. 1 kg = 10 000 XOF) : ✅ pris en charge nativement via des tranches de poids.

Facturation directe au CBM (ex. 1 CBM = 150 000 XOF) : ❌ non inclus en standard, nécessite une personnalisation.

Si vous souhaitez un schéma plus spécifique à votre entreprise (kg et/ou CBM avec vos propres règles), nous pouvons le chiffrer en développement sur mesure.

Étapes proposées :

Acheter le script.

Créer un ticket de support depuis votre compte.

Nous envoyer un document avec vos règles (routes, devise, tableaux kg/CBM, minimums, arrondis, assurances, etc.).

Nous vous remettrons un devis et un délai d’implémentation.

Je reste à votre disposition pour vous aider !