93 comments found.
can i but the regular one and provide it to my sb saas customers?
Please send your SAAS URL and I will check. Thank you!
beside the WooCommerce products data can i train the ai model to use custom post types or uploaded pdf?
Yes
Hi, i bought the app but i couldn’t install it. I copied from ftp. I can not see settings on admin panel. I will use on woo commerce site. WHat is the problem?
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
Hi Schiocco, Just wanted to let you know the plugin isn’t compatible with WooCommerce HPOS. Please consider adding support in the next update.
Thanks.
HI there,
It is already compatible. What is the issue?
Regards
The issue with my HPOS store is that woo-commerce features are not working properly, i was not seeing the orders details and numbers, and also i adapted this to multi currency to retrieve the correct one when use multi currencies.
I already send you a msg on support board live chat with suggested update please check.
Is it support only wocommerce section or wordpres any site ?
This app is only for WooCommerce but Support Board is supported on all type of websites.
Thank you!
Hi,
I need a chat system that’s connected with Woocommerce. Similar to Fiverr or Upwork chat functions. Customers can view chats based on their order, upload files, etc and admin can send messages (which notify client by email) and deliver projects efficiently.
Is this something your plugin can do?
Hi there,
While there is a great integration for WooCommerce, what you are looking is woocommerce multi vendor, and there is no integration for that yet.
You can still accomplish what you want but you need to write some code and use the API. Check the example below. I think it is exactly what you need: Isolated chat between sellers and customers.
https://board.support/docs/api/use-cases#force-agentCould the seller initiate a chat with a customer regarding an order?
Yes, it is possible
Great. So just to clarify all this. If I order the main WP version with the woocommerce addon, I should have a solution similar to what’s described above (with a little coding & the api)?
Yes but you do not need the WooCommerce addon for that. Mind that support does not cover help about coding/API (but you can hire us)
Regards
thanks for all this info!
I think I can take care of the coding part…
So this would be specifically needed for two things:
1. General visitors on the site (which you clearly have covered) 2. Regular comms with current customers that have already ordered via Woocommerce. The chats would need to be based either on the order number or wordpress user’s profile.
You’re saying that I wouldn’t need this woocommerce extension for point 2, then.
What would I get different if I got the extension vs if I didn’t?
For details about the WooCommerce addon, check https://board.support/woocommerce
1. Yes, correct
2. The chat are based on Support Board users (which can be linked to WordPress users)
Regards
Fab. Thanks again!
You are welcome!
Hi, I purchased and added the WooCommerce add-on. However, when I ask “show me your products,” it shows results that are not in my products. What action should I take?
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
I don’t see a folder for apps in downloads after purchasing it. Already sent an email explaining the issue to sales@board.support
Hi, you bought an addon for Support Board and you need Support Board to use it, you can purchase Support Board from https://codecanyon.net/item/support-board-help-desk-and-chat/20359943 . After the purchase install it and you will be able to activate your addon from Settings > Apps. Thank you!
Hey I would like to manually install it. Please share the woocommerce app folder to my email. Thanks
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs ( or https://board.support/docs/support ) by registering an account with your Support Board Envato Purchase Code. Thank you! Best regards.
It doesn’t let me create an account. I have sent you an email with purchase code please respond to that.
Yes it lets you. Did you insert the Support Board purchase code? (not this addon purchase code)
We are not receiving any of your emails 
Please send it to lloydjose6@gmail.com
We will send it only after you send us the Support Board purchase code. You can send it via https://codecanyon.net/user/schiocco (see the contact form on bottom right) Thank you!
Done
Is there a way for user to pay the support company before starting or getting an answer from a chat. or a monthly membership to be able to ask and write questions.
There is no feature like that sorry.
How much can it cost to customise that feature – please share quote to numatechsa@gmail.com
It is a big work and unfortunately currently we are not available for that. Thank you!
Hi, I work in an agency and our need is to setup such solution with white-label for some clients. Is that possible? 2nd: While bot chats, is human handover possible? 3: Do users need wordpress logins to have access or can we have a separate URL and login page for support team to login?
Hi
1. Yes, you can white-label it but you will have to write custom code / edit the code to remove all Support Board references from the admin area.
2. Yes. https://board.support/chatbot#human-takeover
3. Yes. Visit https://board.support/docs/#pwa for more details about PWA and direct admin access.
Thank you!
Does this work with woocommerce subscriptions plugin on subscription products?
Hi yes, it should work. If you have further questions don’t hesitate to contact me.
Thank you!
Pre-Sales Question – Can message channels be associated with a WooCommerce account? For example, if a customer uses Telegram to chat, will the agent interface display customer orders, products, etc.?
No sorry.
i am unable to go to setting > app to activate others purchased apps, settings is hidden https://prnt.sc/zkCVIK3JudIJ
Hello! If you need assistance, please feel free to contact us via chat at https://board.support/docs . You can register an account and enter your Envato Purchase Code. Thank you! Best regards.
I did that before coming here, and my chat was closed. please assist me!!
I also sent an email
pre sales questions – work with woocomerce product attributes? such as color or size, for example a customer directly asks I want a pair of shoes size 42 and black color , its possible to give some products with this size ?
Hi yes it works also with product attributes 
Please check https://board.support/docs/#woocommerce-dialogflow
Mind that it you site is large creating the chatbot via Dialogflow could be a long work, otherwise you can try with OpenAI and it should work too
yes i have open ai account with assistant can work ?
OpenAI assistant can not be trained with your website data so it will not work. You will use OpenAI trained by Support Board instead
Please I have been training my bot to behave like what you have on your woocommerce but I seem to not be getting it, how can you help at least to acheive the type of behaviour you have on your woocommerce bot
Hi, you have to create a Dialogflow chatbot, and than train as for docs. Otherwise just use OpenAI and train it with your website URLs.
Regards
Yes I’m using DialogFlow, and it’s working to some extent but yours work better because I have interacted with it, that’s just all I need help for. If it’s possible to have all your woocommerce training data so I can input to mine I wouldn’t mind at all please
Do you want me to send you our Dialogflow chatbot?
I will be glad, then I can use that data or input to train mine on dialog flow. Thank you
There’s a way data is entered for woocommerce on dialogflow for woocommerce that I don’t understand yet, so seeing how you did yours will help greatly. For instance if I tell the bot to add a product to cart it ask for product id yours don’t do that it just picks the name and adds to cart instantly
please feel free to contact us via chat at https://board.support/docs
Ok
Hi, I am interested in purchasing WooCommerce Chat Bot fo rmy online store. Can the chat bot do the following:
Users ask the chatbot ” Can you suggest what to cook for a healthy dinner tonight?”. The chatbot then reply with suggestions of what to cook and therefore user to choose the food products that available for purchase online via the website so that user can cook that suggested diner meal.
Thanks in adavance for your reply. Cheers
Hi
You can do it but you have to create a Chabot manually via Dialogflow and manually add all products and answers for each recopied you want. And for any question of the user.
Otherwise the automatic OpenAI chatbot may do the job but it is not guaranteed and it may fail.
Regards
Plugin ZIP File Missing!!!
Hi, this is an addon for Support Board and you need Support Board to use it, you can purchase Support Board from https://codecanyon.net/item/support-board-help-desk-and-chat/20359943 . After the purchase install it and you will be able to activate this addon from Settings > Apps. Thank you!
that is great but how can I activate the woocommerce version on that app? It says invalid purchase code
Make sure you are entering the correct code. If it is still not working, your server/hosting has file and folder permissions issues, or a firewall is blocking our website. You can verify it from Settings > Miscellaneous > Check Requirements (keep in mind that even if it’s all green, you still have a server problem, it just isn’t caught by the requirements checks). You can install the apps manually, if you can not solve the server issue. Go here for the manual installation: https://board.support/synch/manual.php. Install and activate it by inserting the folder inside the downloaded zip file (do not upload the zip file) into the Support Board /apps/ folder. After the manual installation has been succesfully completed, you will see the new app area in the settings area. With manual installation, there is no need to activate the app from Settings > Apps; as the app is already installed and activated.
For help with your server-related issue, please contact your server support and provide them with this conversation. They will need to grant full read and write permissions to all Support Board files and folders.
Thank you!
How can I add my open.ai api key
Solved 
Thank you for your support during this process. Amazing SaaS.
Hi, Is there ssome way to use your WooCommerce plugin with your AI plugin, so I have both in the same chat?
Hi yes, you can do it
What do you need tor a full AI bot with WooCommerce support and for handling email, messenger and whatsapp tickets in one interface. This is named WordPress Chatbot OpenAI Plugin so it sounds like OpenAI features are included: https://codecanyon.net/item/support-board-help-desk-and-chat/20359943
But you also have a seperate Artificial Intelligence add-on for 29$.
Can you clarify please. It’s quite confusing.
Hi and sorry for the confusion. I confirm the AI features are not included. Regards
Thanks. So what do you need tor a full AI bot with WooCommerce support and for handling email, messenger and whatsapp tickets in one interface.
You need also the messenger and whatsapp apps for that. Regards
Can he check order status and provide tracking code to store customers?
Order status yes. About the tracking code, as it is not a feature of WooCommerce you will need a custom code to integrate you own tracking system
yes, I have a tracking system that automatically adds the tracking code to the woocommerce status. Is your AI plugin capable of identifying it and providing it to the user if they request it via chat?
No sorry you need a custom code
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