93 comments found.
How can I check for admin demo for customer order history? Could you support image or video?
Hi sorry there is not a demo for that. You can see the screenshot of order history from https://board.support/woocommerce
I am having problems with the plugin and it is showing a blank page. Can you help?
Please check if the browser console has error (on Chrome you can open it from Settings > More tools > Developer tools > Console), if no errors, enable the PHP debug and/or check the PHP error logs. When you find the error message send me it. If you do not know how to enable it contact your hosting/server support.
Thank you! Regards
I need to know if is possible to make working this bot in Facebook Messenger… like for many chat bot. Now I see in web site but I need to see in Facebook Messager flow for keep users on Facebook.
“Hello,
I recently purchased a WooCommerce plugin and I’m having trouble with it. Specifically, when I send the product information via {product_card id=”17472”} in the support area, the recipient receives the message as-is, rather than the actual product information.
Can you please assist me in resolving this issue?
Thank you.”
Hi, please send WP accesses (login link, user, password) with administrator privileges to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
I send you a email, but I don’t have a response
others 9$ this 39$
I purchased support board for wp and also 2 add ons. I wanted to ask 2 questions , more important , wich plugin or layout are you using for your woocommerce store checkout on the demo? And second , for the live translate feature I need to wait for the consent screen to be live on my google cloud panel right? So my agents can use it
Hi the demo use custom design built by us via CSS. No, you do not need to publish the Google project you can use it immediately. Regards
Hi , i love your app help desk and support board for wordpress, can you do a custom work for us? we want live translate the chat in both ways, so our agent that speak english can see messages on english and send them too. And the client that speak spanish can see and answer in spanish, just like crisp live chat do. We can use our own google api key. Let me know if this is possible as a custom work, how much and how long will take
Hi I confirm this feature is already available. You need the Dialogflow app for that. Regards
Thanks, also this feature applies for emails? Also does the agent have the ability to create emails to contact clients? Also i would like to know if i can create chat when user sends an email. And finally i would like to know id is possible to use chatgpt or openai api to predict messages (not to send them, just predict so my agent can edit message before sending)
No, only chats. Yes, email notifications and custom emails area available. Yes you can convert emails to chats via Settings – Miscellaneous – Email piping. You can use Dialogflow app for creating agent suggestions, ChatGPT suggestions will be available in the next version. Regards
So if someone writes an email in german and my agent reply in english the customer will not see it on german?
It will work as long the agent replies from Support Board. Emails sent outside of Support Board are external to Support Board, you have to use translators for you email software instead.
Yes thats what i mean, then if client send email on support board message will be translated. How can my agent send an email to a guest user? in case lets say he put wrong address on checkout my agent will compose a new email
Also one final question, i use 5 sites for every language. i will use the cross domain feature, in this case if i want to get the woocommerce add on i will need to get the add on for every site?
Yes, you need a new WP Support Board installation with WooCommerce on each site you want to use it. Regards
Hi, does this plugin affect the speed of wordpress or woocommerce?
Hi, not at all. Most of WooCommerce features communicate directly with the DB without passing through WP. And when no Support Board WooCommerce features are Support Board is invisible to your website.
Perfect, Thank you!
hello!
we bought support board plugin and woocommerce license, and tried to install on our website. but it has a conflict with out theme and some plugins and our developers cannot fix it. is it possible to cancel our purchase and deactivate license if they will not be able to use it?
Error] [SBApps.dialogflow.translate] {error Translation API has not been used in project 611747210174 before or it is disabled. Enable it by visiting https://console.developers.google.com/apis/api/translate.googleapis.com/overview?project=611747210174 then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.”,errors Translation API has not been used in project 611747210174 before or it is disabled. Enable it by visiting https://console.developers.google.com/apis/api/translate.googleapis.com/overview?project=611747210174 then retry. If you enabled this API recently, wait a few minutes for the action to propagate to our systems and retry.”,domain developers console API activation”,url“}}]}}. Check the console for more details.
I get this error
Hello, As you can see on the attached image (https://share.getcloudapp.com/OAu2xonk), WooCommerce orders are not displayed even if the addon is active with the license.
This is happening for every customer. User are existing both in WordPress and in your Support Board users area with the same email address.
Any idea of what could be happening?
Regards
Hi, please send WP + FTP accesses (login link, user, password) with administrator privileges to support@schiocco.com and I will check. On the message add also a reference to you(Envato username or comment text/link). Thank you
I bought the plugin but when I download it I can’t find the plugin to upload it to wordpress
Hi, this is an addon for Support Board and you need Support Board to use it, you can purchase Support Board from https://codecanyon.net/item/support-board-help-desk-and-chat/20359943. After the purchase install it and you will be able to activate this addon from Settings > Apps. Thank you!
the link is not available https://codecanyon.net/item/support-board-help-desk-and-chat/20359943.
Hi i just bought both support board and that woocommerce addon, i follow the steps to activate, but when i enter the woocommerce license in “apps” it says my settings are saved but there’s no woocommerce menu that appeared (i think i saw there should be a new “woocommerce” settings in the options.
Also, you don’t provide black friday deals for the other addons? I wanted to buy message bundle + dialog flow + tickets, and thought i would come across some nice 50% off on your website but they are full price :’(
Hi, thank you for the purchase, yes it should appear, if not your server/hosting has file and folder permissions issues. You can verify it from Settings > Miscellaneous > Check Requirements. You can solve the issue by installing the apps manually. Go here for the manual installation: https://board.support/synch/manual.php
You can ask our chatbot on board.support for a discount for Dialogflow and Slack 
Thank you!
All requirements have “success” before it. Id did the manual installation but when uploading the zip it says “The package could not be installed. No valid plugins were found.”
Please read the instructions, this is not a plugin, you have to manually upload the files as shown in the instructions.
p.s: can i get a code for tickets + message bundle too? 
No sorry 
It’s very confusing. It downloaded me a folder called “woocommerce”...but inside the file is called “dialogflow” (so the other plugin…) + there is a settings.json an functions.php files…both of which are already present in the “apps” folder… do i have to copy/paste the codes in the original functions and settings file. at the bottom? if yes, will i get the automatic updates as i did all that manually?
You are entering the code of Dialogflow if you are getting Dialogflow…Check your key
i didn’t buy dialogflow, i’m entering the key i got from envato when purchasing that woocommerce adon, and it gave me “support board” and “woocomemrce” as zip to download with your manual method
So you just wrote this:
inside the file is called “dialogflow”
Now you write this:
it gave me “support board” and “woocomemrce” as zipWhat is true? Regards
Send WP login to support@schiocco.com and I activate it for you. Regards
Both are true. I bought the addon “woocommerce” here right? you make me download it manually as it doesn’t work by entering the license on my website, and it gives me an archive with a random name, inside the FOLDER is named woocommerce, and inside that folder, the FILES are “dialogflow.json” “functions.php”, “settings.json”
Actually, if it didn’t work with the automatic method, that’s probably because of that problem (mismatched addons on your server side), that would explain.
Ok got it. They are all files of WooCommerce app
so what do i do with these files as 2 of them are already present on “apps” folders, and have already code in it? i copy/paste the codes after each? will i get automatic updates?
Send WP login to support@schiocco.com and I activate it for you. No you will not get auto updates. Regards
i don’t share login infos sorry + for now it’s just on a test subdomain, i wanted to test the feature.
You mean even if the original method was working i wouldn’t receive automatic updates for the addon?
With the original method automatic updates will work. Regards
also it says “it looks like your license is invalid. If you believe this is an error, contact support” when i enter the license in “apps” menu i just realized! (and yes i double checked that i was copy/pasting the correct license)
Sorry without login I can not help you more. Regards
so the only solution to fix that license problem i getting sensitive infos like login credentials? how wil lit solve the “license is invalid” problem to get access to my website? If copy/pasting the code says the key is invalid, it’s not by logging into my website and doing the same (i don’t see what else can be done), that it’s gonna wok, it’s a license problem from your side
I will manually activate the apps for you. That’s why. I confirm it is a problem solely on your server side.
Regards
i suceeded in adding the addon, i thought the folder in “apps folder” was named “woocommerce” but it was named “wordpress” that’s why i said 2 files were the same and asked if i should add the code and the end.
But that doesn’t solve the “license is invalid” problem. I bought a license, so it should be valid to allow automatic updates. I don’t see how receiving an “invalid license” message can come from my server side. I have other premium plugins and none of them ever gave me that message, as the licenses…. are valid.
Also without being able to enter the license and having to rely on manual downloading of the zips, how do i know when a new update is available? as “support board” is the only plugin that appears in the plugin list. Will it update both at the same time?
You should get a notification when an update is available. License invalid is only a message, the issues causing it can be multiple, most probably your website is blocking access to external sources or there is a file permission issues, or you are entering the wrong license key.
If you really have problem installing the apps, you will have the same problem updating Support Board, so also Support Board must be updated manually.
The fact that other plugins work is not relevant, they use different methods and have different features.
Regards
It works with SAAS?
No sorry. You have to use WP version.
this add on is available wit support board php version?
No sorry you need the WP version. Thank you!
Hello,
I want to do this:
Main: SupportBoard PHP
Addons: Woocommerce, Perfex, WHMCS
Please confirm if PHP Version works with woo addon.
I do not want to buy Wordpress version
Hi no sorry, you need the WordPress version for WooCommerce. Regards
Hello,
Planning to make it work with api?
No, you need WP for that for multiple reasons.
hi,
if i have the wp version installed on site A, and install this woocommerce-chatbot on site B. is this possible and the data are connected?
No sorry, Support Board must be installed on the WP website
all is the WP site.
the idea is i want one support-board site.
and i buy 3 woocommerce-chatbot and install those chatbot on 3 woocommerce site
Unfortunately you need a dedicated Support Board installation and woocommerce app for each WP website
Does it only work on WooCommerce pages? It can be installed on other pages as well. For example “Contacts” so the user can ask questions there, or the “About Us” page and have the user ask about us?
HI yes it can be install on all pages. Thank you!
Thank you for your prompt reply. Another question, is it possible to add different dialogs for different pages?
Hi, sorry but I’m not sure to understand, can you kindly give me more details? Thank you!
For example, on the “About Us” page, add articles about the company and questions with answers about the company, and on the product page, add articles about the product and questions with answers about the product, and so on. To be even more specific, does your plugin perform the functions of this plugin: https://codecanyon.net/item/maxbot-chatbot-builder-wordpress-plugin/25237469
Sorry, articles are global, you can not show different articles on different pages. Regards
HI i bought the woocommerce chat bot as well, but when i try to activate it it shows a error saying the key is invalid
Hi,
Do you mean the Dialogflow App synchronization process?
Thank you!
it worked, thank you, now my question is i see i have to register twice to chat,\ i want users to have register only 1 time, wordpress only. please help me out?
Choose WP users system in Settings > WordPress. Thank you!
Super cool! thank you so much. Few things needed to setup would you mind discussing via email?
Please send this message to support@schiocco.com and I will update you. Thank you!
Hi there, My website is (email send) I have installed your plugins with addons they are perfect,
On ticket addon i cannot view the orders that placed by customer on right side. It says “0 orders”
its “Customer Shop Details” which is not visible to me.
Hi, Customer Shop Details, still won’t work on new users sometimes it work and sometimes it doesn’t??
If it works one time, it works always. Regards
i’m not sure but its keeping happening won’t show woo info for admins.
I already bought the boardsupport, then I bought the woocommerce. But I just wanted to make a chatbot and yet a third? And I can’t find it in codecanyon. Please friend, I just want to make a chatbot. I already bought some time and still can not use. The more plugins I need to buy as I still can’t use a chatbot.
Please help the customer. Make the plugins available in codecanyon for purchase.
Hi, thank you for the purchase, you need this app for the chatbot: https://board.support/dialogflow
Why don’t you put the item here in codecanyon my friend? please think and help customers. we who are users have credit here in addition to being much easier to follow and update. please think about it. add item in codecanyon i would love to buy here to make chatbot work. it makes no sense to buy 3 plugins for a single plugin and one of them is still external. here it is much better to manage my licenses in one place. I already bought 2 and wanted to buy more, but here in code canyon, not external. please think about it. I buy now in codecanyon.
Thanks but unfortunately we will not add them in Code canyon for many reasons you can not know as customer. Regards
Anyway I can provide a discount for Dialogflow Contact me at support@schiocco.com for more details
Thank you!
Thanks for the replies here and in the email. Your products and supports are great. I’m going to buy Dialogflow too.
Thank you!
This item was featured on CodeCanyon
Power Elite Author
Contact the Envato Market Help Team
