75 comments found.
Hi, How does your Multipurpose Construction Builder and Agency Website Script work ?
Can people sigh up ?
No, It will show company website only.
I purchased the script “Industry PRO – Multipurpose Construction Builder and Agency Website Script” from CodeCanyon.
The script claims automatic setup, but after entering the purchase key received from CodeCanyon, the installation shows a 500 Internal Server Error and the website does not go live.
I created a support ticket with the developer (GeniusOcean), but their response time is very slow. The first reply came after 3 days, and even after several follow-ups they only replied with “I check it”.
Now it has been 5 days, and the issue is still not resolved. My server setup is correct from my side, but the script is still not working.
Honestly, this purchase feels like a waste of money because the support is extremely poor and the script installation does not work as advertised.
Also, every time you create a ticket, they keep sending messages asking for a positive review, which is not appropriate when the issue is still unresolved.
I would advise future buyers to be careful before purchasing, especially if you expect fast and reliable support.
Very poor support experience. I submitted a support ticket but there has been no proper response from the team. The issue is still unresolved and it is delaying my work. I expected much better support for a paid product.
Hello,
After installing the script I am getting HTTP ERROR 500 on my website. I already created a support ticket but there is no solution yet. Please check and fix this issue urgently because my website is not working.
Thank you.
Hello,
I already posted a comment and also created a support ticket, but I have not received any response yet. My website is still showing HTTP ERROR 500 after installing the script.
Please check this issue as soon as possible because my project is currently stuck.
Waiting for your reply. Thank you.
Hello Support Team
Hello Support Team,
I opened support ticket TKT39914654 for the Industry PRO – Multipurpose Construction Builder and Agency Website Script.
The ticket was pending for about 2 days, then the status changed to “Reserved” for around 4 hours. Now the status is showing “Opened” for the last 5 hours, but I still have not received any response.
I kindly request you to please check my ticket and provide an update as soon as possible. I would really appreciate your support.
Excellent support and great service!
The developer was very helpful and responsive. My issue was resolved quickly and the requested theme was installed exactly as I wanted. The support team handled everything professionally and guided me properly throughout the process.
I am very satisfied with the service and highly recommend this script and developer. Thank you for the great support!
Hello,
I kindly request you to please ask your support team to resolve my issue. I have already explained everything in the support ticket and shared screenshots as well.
After I updated my rating to a positive 5-star review, unfortunately I am not receiving any further response from the support team.
Please review my ticket and help resolve the issue as soon as possible.
It has been 4 days and my issue is still not resolved. I have already explained the problem in the support ticket and shared screenshots as well.
I kindly request your team to please review my ticket and provide support as soon as possible. I am writing here in the comments section hoping for a quicker response.
Very disappointing experience. The demo looks good, but the actual script behaves very differently after installing it on a live website. The UI responsive layout breaks on different devices and screen sizes.
I opened a support ticket and waited more than a week, shared multiple videos and tested on different browsers, incognito mode, multiple PCs, and different internet connections, but the issue is still not resolved.
Unfortunately, the real product quality and support did not match what is shown in the demo.
Today it is almost 1 week since I reported this issue and created the support ticket, but the problem is still not resolved.
I have already shared all the details and video proofs, and also tested the website in incognito mode, different browsers, multiple PCs, and different internet connections.
Kindly please provide the proper solution as soon as possible. If the issue cannot be fixed, then please process my payment refund.
Thank you.
I’m interested in purchasing this script, but I’d like to know if it has a photo gallery option.
Please check complete theme we can do customization for additional charge. Thanks
Your ticket has been submitted. Ticket Num #TKT54449282
problem with installing theme 2 !! its not work
Please allow us 24 hours. Thursday and Friday is closed. Thanks
My site is in production and I have a Your Purchase License is Not Valid. I open a ticket. Can you please check and fix asap. Important for my client. Thank you
Thank you. All good now
you are welcome Sir.
What causes the 500 Internal server error!? I am trying to add services and I keep getting this error
Please message us from GeniusOcean Support Desk for any kind of General query, technical issue, Customization or service. So our developers can help you. Comment section is only for general questions answered by marketers. Thursday & Friday is our weekend. Thanks!
https://geniusocean.net/support/
Ticket: Ticket : #TKT73881373
You can not reply while the ticket status is Opened or Referred
They said that the issue has been resolved but I still get a server error. I am unable to update the ticket. Please have a look at it and help ASAP. Client waiting 
Thank you
Today is our offday but one of our developer will assist you within 24 hours. Thanks
Hello. I have a license problem with every purchase. Why am I waiting for the license again? My page does not open and gets a negative note on Google.
TKT43519936
your ticket is already replied thanks
Please check ticket : TKT18314116
Still there a support for this item or not ?
We already replied your ticket, Thanks
Please check the ticket again. I have bought 2 licences. Thanks.
no one answer me ??? #TKT82135344
now you close reply why ??
” You can not reply while the ticket status is Opened or Referred “
Hello Sir, Your ticket has been replied already. Thanks
TKT82135344
no one answer me why ??? #TKT82135344
Hello Sir, Your ticket has been replied already. Thanks
im waitting for Ticket : #TKT82135344
Hello Sir, Your ticket has been replied already. Thanks
Ticket : #TKT82135344
?
Hello Sir, Your ticket has been replied already. Thanks
Your ticket has been submitted. Ticket Num #TKT82135344
problem with installing theme 2 !! its not work
???
Hello Sir, Your ticket has been replied already. Thanks
Hello, Prepurchase question, how about the multilingual feature? Have you planned ?
Please message us from GeniusOcean Support Desk for any kind of General query, technical issue, Customization or service. So our developers can help you. Comment section is only for general questions answered by marketers. Friday is our weekend. Thanks!
https://geniusocean.net/support/
i want refund.
Anyone explaion to me this ? Your Purchase License is Not Valid. How can i fixe this ? and where to change or activate this licence ?
Thanks.
Please contact us from support desk
I ALREADY DID AND NO ONE ANSWERED ME THERE
Plealse share your ticket ID. Our team will respond within 16 hour
TKT18314116
Can u plz fixe or tell me what to do ? its not normal i need to wait for something that should be done b y itself ???
Sir, Today our office is closed but I am trying to contact developer. If we can’t help today then We must help you tomorrow please. You didn’t enter license key within 30 days that’s why this problem happened
How is the theme going to seo when i see there is no canonical duplicate tag fix in header and the page urls end in numbers? Google sitemap will reject most pages in services etc. Is there a seo section in dashboard for each page? 22/10/2024
No, We can customize according to your needs for additional charge. Thanks
It is also important to be able to change top menu titles. Because what you call projects, another one would want another name to be put there. So, you should not hard code them. They should be editable
Please message us from GeniusOcean Support Desk for any kind of General query, technical issue, Customization or service. So our developers can help you. Comment section is only for general questions answered by marketers. Friday is our weekend. Thanks!
https://geniusocean.net/support/
Hello,
Is it possible to add sub menu under any top menu? For example to add a drop down of menu under Services and be able to add several services menus?
It is important to add a drop down of menus under a main menu like services, products, About us, etc.
Let me hope that you do understand my point and most importantly that it is possible
I wait to hear from you soon
Thank you
Please message us from GeniusOcean Support Desk for any kind of General query, technical issue, Customization or service. So our developers can help you. Comment section is only for general questions answered by marketers. Friday is our weekend. Thanks!
https://geniusocean.net/support/
