8494 comments found.
Hi there, please help. I am still sitting with the same ticket issue.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team MagicAI
whats the difference between AI AGENTS and EXTERNAL CHATBOTS?
AI agent is taking action, doing things for you. Just like a human.
ooh ok. so magicai supports AI agents? and secondly, does it support postgre because I think postgre handles vector-based databases better.
Thirdly, does magicai provide workspace management per user where the admin can also put storage limitation? Thanks
Hello, @kingreignz,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
When is the 9.6 rolls out?
Stay tuned 
External Voice Bot not working with OpenAI? or else how to use OpenaI for External Voice Bot?
Hello, @trackinfostechnologies,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Can user see a gallery of simple images (Google banana)after choosing the prompt text appears so user change it according to his needs?
This is coming soon, we’re already working on.
great. I hope you apply it too for Videos. as many people dont have ideas you now we should also provide inspiration. Thanks for your great support and product
Is it ready the gallery of images and videos that shows prompt before creatig step n?
look at ticket #53684
Hello, @alazibatown,
Thank you for submitting your support ticket (#53684). We have successfully received it and it is now in our queue.
Our team addresses tickets in the order they are received, and we will be with you as soon as possible. We truly appreciate your patience.
Best Regards,
Team MagicAI
Support System Documentation
what is happening with my installation service ? ticket (#53598)
You’ll receive an update shortly
thank you for the update
You’re Most Welcome!
Hello! Do you have any tutorial or guide for this situation: I made a website with your script on one domain, and now I want to move it to another domain. How should I do it correctly? Do I just need to update the .env file, or is there something else I should change?
Feel free to submit a ticket, we’re happy to assist.
How to create pay as you go plan gor users ?
Could you submit a ticket? We’d love to assist you.
I re downloaded the files to get v9.6 and it looks like it’s still v9.5. Am I in the right spot for the updates or do we retrieve them elsewhere?
9.6 is being prepared at the moment.
Okay! Hopefully it looks just like that demo, it’s fire.
Can we just do a fresh setup with the server files and it’ll be v9.6 or will we still have to import the Update files regardless?
Hello, @laudat,
Version 9.6 has not been released yet. The current version is 9.5, which you can confirm on the changelog of our main item page here: https://codecanyon.net/item/magicai-openai-content-text-image-chat-code-generator-as-saas/45408109
You can also refer to this screenshot for verification: https://postimg.cc/3WhKKnCx
We are currently finalizing version 9.6 and will release it on Envato as soon as development and testing are complete. It will then be available for update and listed in the changelog.
Best Regards,
Team MagicAI
Support System Documentation
can we use openai for External VoiceChatbot?
It’s Elevenlabs and OpenAI
but External Voice Bot not working in OpenAI? or else how to use OpenaI for External Voice Bot?
Hello, @trackinfostechnologies,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Where can we see the AI Agents? And what is the difference between the AI Agent (social media) and AI Social Media Suite?
AI Agent is taking action, reporting, optimizing – it’s working like a human. Demo is being prepared.
Hi,
I checked our superadmin panel but couldn’t find the Perplexity Sonar Pro (Llama 3.3) model — only the older Sonar 3.1 versions appear (huge / large / small).
Could you kindly update the integration or model list so that Sonar Pro (Llama 3.3) or the latest becomes selectable?
Possible model IDs to enable: • perplexity/sonar-pro • perplexity/llama-3.3-sonar-pro
Thank you very much for helping keep our AI models current.
Hello, @bfact2015,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Please follow up on ticket #53631 which has been pending since last week.
Hello, @Bricou,
We have successfully received your support ticket (#53631) reply. Please note that our support system operates on a queue-based process. Once the tickets submitted before yours have been addressed, our support engineers will review and respond to your request.
We sincerely appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Is there a possibility to add aitopia?
Hello, @younes85,
Its not supported yet, however you can write it as a feature request, To help us track and consider your idea, please submit it as a feature request on our community page here: https://community.projecthub.ai/c/feature-requests/5 We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Support System Documentation
Please update with OpenAI Sora 2 included
Hello, @cuanchai,
Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here:: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Support System Documentation
Hi! Could you please send me invitations link to join the community. I asked before and didn’t receive any email. Best regards
Hello, @klidplatform,
Kindly submit a support ticket, and our team will promptly provide you with a private invitation link.
Best Regards,
Team MagicAI
Support System Documentation
Hi, is the internal application update working correctly? Here it shows the latest version from May 8.8.0 and I only have this latest version in the application.
https://docs.magicproject.ai/changelog/Please check the changelog via product page. It’s MagicAI 9.5 now We’re going with the never seen speed.
but in app update is version 8.8.0.. automatic updates no longer work?
Hello, @patrikpagac,
Thank you for your message. The auto-update feature is functioning correctly. Please note that “auto-update” means the system will notify you of new versions within your Magic AI Dashboard, eliminating the need for manual file uploads. It does not apply updates without your interaction.
To resolve the issue you’re experiencing, please try clearing your site and browser cache. If the update notification still does not appear, please submit a ticket with our support team here:
https://liquidthemes.freshdesk.com/support/tickets/new
Please include all relevant details about the issue, and our team will assist you promptly.
On a related note, I have also passed your feedback regarding the changelog to our development department, and it will be updated in our documentation soon.
Best Regards,
Team MagicAI
Support System Documentation
when i go to domain.com/dashboard/admin
its come 500 error : 500 500 Critical Server Error Server Error. This error is logged and our technic team will resolve this issue in short time.
https://imgur.com/a/4o32EeDHello, @ramm87,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Please check if your hosting account has reached its disk space limit. Contact your hosting provider, and once the issue is resolved, please let me know so I can investigate further.
I understand. Thank you.
You’re Most Welcome!!
Can we use whatsapp cloud api instead of twillo in this script?
Is this feature available?
I mean For marketing bot
Hello, @AlienRavenWares,
Thanks for showing your interest in Magic AI,
Currently, the feature you’re referencing is indeed only available through our Twilio integration. We made this initial choice to ensure a stable and reliable experience for our users.
Best Regards,
Team MagicAI
Support System Documentation
This item was featured on CodeCanyon
Power Elite Author
Contact the Envato Market Help Team
