8496 comments found.
when i go to domain.com/dashboard/admin
its come 500 error : 500 500 Critical Server Error Server Error. This error is logged and our technic team will resolve this issue in short time.
https://imgur.com/a/4o32EeDHello, @ramm87,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Please check if your hosting account has reached its disk space limit. Contact your hosting provider, and once the issue is resolved, please let me know so I can investigate further.
I understand. Thank you.
You’re Most Welcome!!
Can we use whatsapp cloud api instead of twillo in this script?
Is this feature available?
I mean For marketing bot
Hello, @AlienRavenWares,
Thanks for showing your interest in Magic AI,
Currently, the feature you’re referencing is indeed only available through our Twilio integration. We made this initial choice to ensure a stable and reliable experience for our users.
Best Regards,
Team MagicAI
Support System Documentation
when i go to domain.com/dashboard/admin
its come 500 error : 500 500 Critical Server Error Server Error. This error is logged and our technic team will resolve this issue in short time.
https://imgur.com/a/4o32EeDi got it
that becouse i delete all the Chat Templates _
Hello, @m7mdnas,
Thanks for the update! Yes, that would do it – deleting those core templates causes that exact error.
Happy to hear you’re back on track. If you need our help, please write to us via our support system, so that our support engineers will check and assist you accordingly.
Best Regards,
Team MagicAI
Support System Documentation
1. Can we display a set of prompt library in homepage for guest users? 2. Can we cache the response output if users are asking similar/repetitive questions? 3. Is it possible to remove user prompt and allow users to only select from prompt library?
Hello, @lvcodes,
Thanks for showing your interest in Magic AI,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Hello. If I purchase renew support, will you be able to update it for me? I have a very old version, something like 8.4, and if I do it myself, everything will definitely break.
Yes, we’d love to help you.
please reply – #53686
Hello, @webcaremedia,
We have successfully received your support ticket (#53686). Please note that our support system operates on a queue-based process. Once the tickets submitted before yours have been addressed, our support engineers will review and respond to your request.
We sincerely appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
I purchased your Extended License. The activation did not work. We tried multiple product code resets. We tried a Regular License and an Extended License. We’ve tried fresh installs, new servers… Multiple customers have had this issue. Do you have a permanent solution?
I’ve send my server details.. No one has even logged in to see if it’s alive. Do you even C# ?
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
I was able to fix it. The activation process has a conflict with windows server security / network protocols, xampp / url redirects, or PHP 8.2.
Best regards,
Hello, could you please clarify the limitations of the trial period and whether they are adjustable? Also, does Stripe support Link payment (“fast”) integration?. Can we add free plan? This is a pre-sales inquiry.
Hello, @baherkilani,
Thanks for showing your interest in Magic AI,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Support System Documentation
Fix your activation system for EVERYONE. You know exactly how to fix the issue.
Your product activation does not work for everyone. We are buying the platform and can’t get in. You’re making people set up the platform 5 times like a magic trick is going to change the outcome… Just fix it, it only takes 1 attempt to set up a proper platform.
Best regards, Aaron
Hello, @laudat,
Thank you for your message. We have confirmed that our license system is operating as expected. I can see that you already have two open tickets regarding this (#53651 and #53602), which is the correct way to get assistance.
Our support team is processing tickets in the order they are received. An engineer will thoroughly investigate the issue and provide a detailed update as soon as they reach your tickets. We appreciate your patience.
Best Regards,
Team MagicAI
Support System Documentation
Is it expected that multiple customers have this problem? Because they do. So that means unless you expected that your system does not work as expected ♂️
Seems honest to me. Your account has multiple people who’ve had this issue. In my opinion, you should have had an effective list of quickly deployable solutions by now.
Best regards,
We have responded your ticket. Please follow the link as you requested.
I was able to fix it. The activation process has a conflict with windows server security / network protocols, xampp / url redirects, or PHP 8.2.
Please take a good look at ticket #53631.
Hello, @Bricou,
I can confirm that your support ticket #53631 has already been resolved and replied to. Kindly check the response in your support ticket and reply there if further assistance is needed.
Best Regards,
Team MagicAI
Support System Documentation
The application has already been purchased and installed with the extended license. Yet the marketplace appears empty—no add-ons are visible, and the discounted bundle is missing. Please clarify.
Sure thing, I can see that your ticket has been responded.
Responded but not solved
Is there a way to change the pricing currency based on IP address of the user? Ex: if its indian it will show in Rupee, if its US it will show in dollar etc?
Hello, @nowtalkdigital,
That’s not the best way, and it’s quite outdated approach, anyone can manipulate the system by using VPN connection.
Best Regards,
Team MagicAI
Support System Documentation
Is it possible to have realtime voice conversation with the embed chatbot on third part website?
Hello, @penthouse,
Real-time voice conversation is not currently supported with the embedded chatbot.
Best Regards,
Team MagicAI
Support System Documentation
Check ticket #53121
Hello, @alazibatown,
We have successfully received your support ticket (#53121) reply. Please note that our support system operates on a queue-based process. Once the tickets submitted before yours have been addressed, our support engineers will review and respond to your request.
We sincerely appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Please ensure the continued processing of ticket #53436.
Hello, @Bricou,
This confirms that we have received your support ticket #53436 reply. Please be assured that your request is important to us. Our support team is currently handling cases in a first-in, first-out order, and they will give your ticket their full attention as soon as it’s next in the queue.
Thank you for your understanding. We will be with you shortly.
Best Regards,
Team MagicAI
Support System Documentation
How can we have an excellent magic coding and have something as null as https://portal.liquid-themes.com/dashboard/licenses
Please kindly submit a ticket and we’d love to assist.
Delete all the domains of the two licenses because I am unable to reach you
Oh shit, I just remembered who we also have to delete our installation what a shit
A coding expert would be appreciated among the community, to add a possibility to deactivate a domain on our liquid profile because it is out of our faculty
Hello, @RayonX ,
Your purchase code has been reset. Please attempt to re-register Magic AI on your desired domain using the same code, and inform us of the result.
Best Regards,
Team MagicAI
Support System Documentation
Thank you, for your intervention, I tried, but now the license is not valid. For information, the action registered 4 domains for a production action. Could you delete the domains, the time to look for where the malfunction comes from? Kisses
Hello, @RayonX,
One of the licenses was registered on a non-functional site. We have now reset that license as well. All of your licenses are currently unassigned and ready for activation.
You may now register them on your desired domain. Should you encounter any issues, please contact our support team with the relevant login details, and our engineers will be happy to assist you.
Best Regards,
Team MagicAI
Support System Documentation
@Author Team, I need installation work done
Hello, @DevSky,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing or your concern? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
I have sent a request, kindly see into it.
Hello, @DevSky,
We have successfully received your support ticket (#53598). Please note that our support system operates on a queue-based process. Once the tickets submitted before yours have been addressed, our support engineers will review and respond to your request.
We sincerely appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Its is now 5 days and my site is still not installed, no response from support since 2 days? What is really going on please
I’d like to ask a pre-purchase question! From what I’ve seen of your product, it’s a ready-to-use SAAS product with some paid features that aren’t included in the license price we can purchase here! But could you explain to me if I’m purchasing the license to launch a single SAAS application, which license should I purchase (there will be paid plans)? Another question: can I set up a unique paid plan for each user, and can I set up a free plan for everyone who registers?
Hello, @marcus302,
Thanks for showing your interest in Magic AI,
1. Regular license is limited and cannot use MagicAI as SAAS. In Extended License, there is no limitation and you can use MagicAI as SAAS.
2. With an extended license, you’ll have access to the finance page, enabling you to create subscription plans and token packs for your users. Please refer to the documentation here: https://docs.magicproject.ai/membership-plans-setup/
Best Regards,
Team MagicAI
Support System Documentation
Thank you for your reply. Tell me, is there a discounted package that allows you to purchase all the available extensions and themes? If so, what is the total investment for an extended license plus this package that I’ve seen comments on in other questions?
Hello, @marcus302,
We invite you to share these concerns with our support team, who will be able to provide you with detailed guidance.
Best Regards,
Team MagicAI
Support System Documentation
Replay 53121
Hello, @alazibatown,
We have successfully received your support ticket (#53121). Please note that our support system operates on a queue-based process. Once the tickets submitted before yours have been addressed, our support engineers will review and respond to your request.
We sincerely appreciate your patience and understanding.
Best Regards,
Team MagicAI
Support System Documentation
Que Dieu vous pardonne RGPD
Hello, @RayonX,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Support System Documentation
Thank you if I pass here it is because I do not have access liquidthemes comflit and code error impossible to modify whatsoever.
Merci à bon entendeur cordialement
Hello, @RayonX
As mentioned above, please reach out to us through our support system, where our support engineers will review your case and assist you in resolving the issues.
Best Regards,
Team MagicAI
Support System Documentation
Please submit a ticket.
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