2894 comments found.
Do you guys takes customers input serious? the whole point of a booking app is to have flexible options. in checkout all you had to do was give users option to choose Home or shop, now the app strict service providers to only one option not both. sometime you have to study your competitors app to come up with features. 90% of us are still with you guys because of time already invested otherwise we would of been move on to other solutions, there’s better solution out there with all the features implemented the way we’re expecting.
We truly value your feedback and completely understand your concern. You’re absolutely right — flexibility is the key to a booking app. We want to assure you that we take customer input very seriously, and we’ve already planned to add the option for providers to offer both Home and Shop services. This update will give providers the flexibility they need and enhance the overall experience. We sincerely appreciate your patience and continued trust in us — your input helps us make the platform better for everyone.
I’ve implemented the feature, I’ll be testing it to make sure everything is working fine. what make things a bit complex is the fact that provider has to create shop when a better flow would’ve been just converting providers profile to a shop that provide both type of services. Also booking status doesn’t change when the service is at shop (which is wrong).
We’re glad that you have the flow you prefer. In our system, we’ve created a separate shop instead of converting the provider’s profile into a shop. This is because we want to show the shop as a different entity, and it’s also more secure since we require and verify legal documents for the shop.
Regarding the booking status, in our flow it is working properly. You will need to debug your code to identify why it’s not updating correctly on your side.
The current shop module, in-store service is very difficult to use! For example, a spa service, if the service is both at home and at the supplier’s store, what should we do? On the supplier’s application, why not let the customer choose multiple options to visit! And when the customer chooses a service, the options the customer wants will be displayed: home service, or in-store service!
Hello,
Yes, you are correct but,currently, we provide the shop flow specifically targeting users who want to add their shop and offer services through it. For services that may require customers to visit the shop, the current flow handles this by creating separate services for home and in-store options.
We completely understand your point, and we already have this option in our roadmap to extend the flow and provide it in a future update.
Thank you for your valuable feedback, which helps us prioritize these improvements.
Are you planning to change your web frontend? Your project is 4 years old, but your current website looks outdated.
Yes, we are already working on a complete redesign of the web frontend. ✨ The upcoming design will be modern, user-friendly, and aligned with the latest UI/UX standards. This enhancement is part of our roadmap and will be released in a future update.
Thanks very mush
It’s strange that you claim the system supports multilingual landing pages, but in reality this does not work.
For example, the section title “Our Popular Categories” is not translatable through Laravel’s localization files. Instead, it is hard-coded into the database by the migration (CreateFrontendSettingsTable). The JSON for section_2 stores the text value directly:
{section_2 Popular Categories”,category_id...]}
Since the frontend renders this value directly ($section_2->title), translations from resources/lang/* are ignored. This means that even though the project advertises multilingual support, key parts of the landing page are not actually localized.
The correct way should be:
Store translation keys in the DB (e.g. “our_popular_categories”) instead of hard-coded text.
Render them in Blade with Laravel’s __() helper:
{{ __(‘messages.’ . $section_2->title) }}
Provide translations in lang/en/messages.php, lang/ua/messages.php, etc.
Without this change, multilingual landing pages are not working as expected.
Hello,
You are absolutely right — at the moment, multilingual support is implemented only for dynamic content such as service, category, and subcategory names. Static frontend settings (like “Popular Categories”, “Featured Services”, etc.) are currently stored directly in the database and are not yet linked to Laravel’s localization files.
We already have this enhancement planned on our roadmap so these texts will also become fully translatable in upcoming updates.
If you require this functionality immediately, it can be customized on your end.
Thank you.
Hello, I have two questions:
1. I’d like to understand the part where the handyman can choose the provider they want to work with during registration. This isn’t common in my country. Could you please describe how this works and how I could apply it in practice? Give me all the information about how it works.
2. Regarding Job Requests, how are they directed to a specific provider? Is it directed by category, subcategory, or provider competencies? What criteria are used? Give me all the information about how this works.
3. In the explanatory videos, I saw that the provider’s profile has a Bid List menu, but the current app doesn’t have this menu. Is it possible to configure the menu through the administration? How can the Provider view the Bid List?
Hello, thank you for your questions. Please find the detailed clarifications below:
1. Handyman Registration & Choosing a Provider
In our system, a handyman cannot operate independently — they must be linked with a provider.
During registration (via app or web), a handyman selects the provider under whom they will work.
The provider then manages the handyman’s jobs, payments, and availability.
This is designed to ensure that customers always book through a provider, and the provider assigns jobs to their handymen.
In practice, if your country does not commonly use this flow, you can still onboard handyman directly under providers (instead of letting them self-choose). Admin can also create handyman under a provider’s account from the backend.
2. Job Requests & Assignment Flow
When a user creates a job request, the system checks providers within the set radius (configured in the Admin Panel).
Notifications are then sent to all providers inside that radius.
Those providers get notified that a new job request is available.
The provider can then accept the job and assign it to one of their handymen.
This ensures jobs are matched based on location + provider availability.
3. Provider’s Bid List Feature
Yes, the Bid List menu can be enabled from the Admin Panel.
Path: Admin Panel → Settings → Role & Permission Setup → Permission → search for “Post Job” → enable for Provider role.
Once enabled, the Bid List menu will appear in the provider’s profile, allowing them to view and bid on jobs.
Thank you!
About Job Requests & Assignment Flow:
1. Is there no provider filtering, for example, by category?
2. Do all providers within the radius receive the customized request?
Currently, there is no filtering for providers, so all providers receive the request. However, we’ve added category-wise request distribution to our roadmap.
logo is only 40 by 40 . thats ridiculous . 40 by 4o logo displays poorly in the website .
We’ve set the logo size to 40×40 so it displays properly across the website layout. However, if you’d like to change the size, please generate a support ticket and we’ll be happy to assist you with the adjustment.
and whenever any serious problem reported, they have a standard answer, “please raise a support ticket” and treat us customers like beta testers .
We recommend raising a support ticket so our technical team can properly investigate any issues. This helps us provide accurate guidance and step-by-step solutions. Please note that direct access to your code or server is only possible after purchase or during active support, as pre-sale queries are limited to guidance and clarifications.
every update new problems, every new installations are problematic im sure these guys are not making solid production grade softwares. i checked the codebase and it was a full of mess i am verytired asking these guys to fixed the problem and day by day im losing hope , planning to ditch the software soon if they dont concentrate on solid codebase. (see my post history for more problems) now the problem in recent update is 1. the services added are not displayed in the frontend. 2. on verifying i found that they have messed up the code and its not updating the database with right data. 3. i installed fresh, still same problem. tried to update by replacing files, still same problem.
this will never be a good software for production use without installation service from their own team. i wonder how people buy or $99 while its not worth even for $20 the competitors are really doing good as far as i know by using their demo software. this is bad, very bad. i purchased nearly a year ago and never into production, very buggy with each update.
We take your concerns seriously.
We have checked on our demo, and everything is working properly there. If services are not visible on the frontend, there can be multiple reasons such as service status, location, or service type. To resolve this accurately, we would need to review your code and configuration. We’ll be happy to guide you step by step through the resolution.
We fully acknowledge that reliability and stability are critical for production use, and we are committed to strengthening the codebase to meet those standards. In the meantime, if you prefer, we can assist you directly with your installation and setup to ensure everything runs smoothly.
CAn we ger some more marketing features like whats in this app>>http://heygoldie.com/ handymen are asking for more marketing features, to help bring in more leads
Also will you be adding custom fields like you have in Frezka?
At present, our app does not include the type of marketing features shown in the example app you shared, and custom fields like in Frezka are also not available in this system. Thank you for your suggestion — we will consider these for future updates.
Hello,
I’m facing two problems with the social login (Google Sign-In) on the app:
When trying to sign in with a Google account that already exists in the system, the API gives an error:
“Email already taken” instead of just logging the user in.The logs also show:
“SQLSTATE[23000]: Integrity constraint violation: 1048 Column 'first_name' cannot be null”
which means the system is trying to save a null value in first_name.So basically:
Existing users should just log in with Google, not fail with “email already taken”.New users should not fail if Google doesn’t send a first/last name — it should still create the account without error.in ios google login working fine . but android giving me these errors .Please generate a support ticket on our platform, and our support team will assist you further:
Support Portal: https://iqonic.desky.supportI have been suffering for almost a year since i purchased this and installed, reinstalled, fixed bugs, reported to the development team and still the bugs does notallow me to run the business. are you guys serious about your product or just use us customers like your testing team? what is the point in selling a package which has challenges in launching with full working codebase? its understood if there are minor problems and bugs but almost each update takes about two months and each update have a problem that damages reputation of the app or buggy such that its not usable.
if you want to know if all my reported bugs are fixed, see yourself by scrolling through my comment history, here are my new bugs: 1. adding service through provider app gives error: invalid “id” of some kind, (but on verifying in the backend its present for admin approval) 2. on clicking approve int he admin panel, it gives error as unable to do the operation. 3. addins service through the admin dashboard gives serious codebase error from flutter 4. unable to edit provider details from admin panel using admin login. adding zones to provider also not possible
addiditional features: 1. need rental and service booking features for equipments, rental properties for hourly, daily, weekly, monthly
We sincerely apologize for the challenges you’ve been facing and completely understand your frustration. We value your time and investment, and it’s never our intention for you to feel like a “tester” for the product. We have reviewed the points you mentioned:
1. Adding service through provider app 2. Approving service from the admin panel 3. Adding service through admin dashboard 4. Editing provider details and adding zones
In our current project setup, all these modules are working correctly as expected.
Since you are still facing these issues in your project, kindly generate a support ticket on our official support platform so our technical team can directly investigate your case and resolve it: https://iqonic.desky.support/
Regarding the additional features like rental and equipment/property bookings (hourly, daily, weekly, monthly), these are not part of the default product.
Which flutter version and android sdk is compatible with your app ?? When I was trying to run it it shows error like gradke version error flutter not compatible error wrapper version high or low and so on , could you please clarify one thing if I set it correctly after using your answer/ response will internel server error and other error still be there ? Like for one thing otp login shows error internel server error etc
Our app supports the latest versions:
Flutter: 3.35.x (latest stable), Android SDK: Compile SDK 36, Target SDK 36
The Internal Server Error is not related to Flutter or Gradle setup. It usually comes from backend settings. To resolve this, kindly generate a support ticket on our official support platform so our technical team can assist you directly: https://iqonic.desky.support/
the zone system is completly broken , you have to contact them to fix things and display your services , its broken, wasted my 1 month on it
Sorry to hear about the trouble you’re facing. Could you please share the exact issue you’re having, or generate a support ticket so we can check it in detail?
Support portal: https://iqonic.desky.support/Our support team will assist you right away. Thank you!
Ticket #26683 already submitted , no one bother to reply.
We’ve already checked your ticket (#26683) and our team will update you as soon as possible. Thank you for your patience!
Hi, Regarding the advance payment, is it possible to charge an advance when booking and then have the client pay the balance directly to the provider on the day of the service provided?
In our system, when a customer books a service, they can be required to pay an advance amount at the time of booking.
After the provider completes the service, the pending balance can then be paid directly by the customer to the provider on the day of service.
Please how can I configure the advance payment in the admin Dashboard ?
Hello,
For Advance Payment go to Admin Panel > Services > Add new > Advanced Payment for Services
Thank You!!
Please, In the service section, Is it the admin who has to fill in the price field? Isn’t it the provider who sets his price?
Also I don’t understand why the admin should select a provider (in the dropdown field) ?
The service price is set by the Provider, not the Admin. The provider defines the price when creating or managing their services through the Provider App or Panel. In the Admin Panel, the dropdown to select a provider is shown because the admin has the authority to assign or manage services under a specific provider’s account. This is useful when the admin is adding or modifying services on behalf of a provider.
Ok, I didn’t understand because there is the mandatory star above the field
When a Provider creates a service, they set the price themselves. Once the service is created, it will appear in the Admin’s service request list, where the Admin can review and approve it.
Additionally, the Admin can also create a service on behalf of a provider. In this case, the Admin selects the provider from the dropdown list, and the service is automatically associated with that provider. The provider will then see the service added to their account.
It’s strange that the user gives a rating for the service but not for the provider, when I see the services, the same provider has 5 stars for one service and no stars for another service. Am I wrong?
You are correct — in our current system, the ratings are linked to services, not directly to providers.
When a user books a service and gives a rating, that rating is stored against the specific service.
This means the same provider may have different ratings on different services they offer.
The provider’s overall reputation is indirectly reflected through the ratings of their services.
OK
Hi, In Europe, marketplaces are required to report each registered owner’s income to the country’s tax authorities each year, along with the type of service provided and the number of transactions. Does your app manage this process to facilitate this?
Currently, our app does not include the feature to automatically report each registered owner’s income, type of service, and number of transactions to the respective country’s tax authorities.
Do you plan to implement this feature for the European market ?
At the moment, we don’t have plans to implement this feature for the European market. If you need them in your product as per your requirement, you can have them developed by your developer or freelancer. Alternatively, you can opt for our customization service.
If you’re interested in our customization service, let us know—we’ll connect you with our business team.
Thank you for your understanding!
Note: Purchasing our customization service is entirely optional—there's no force from our side. You are free to work with your developer to meet your unique or location-specific requirements.Hi, How to create a provider demo account to explain how does his dashboard works ?
To create a demo provider account and explain how the provider dashboard works, you have two options:
We have already created a demo provider account via seeder for demonstration purposes:
Email: demo@provider.com Password: 12345678
2️⃣ Alternatively, you can create a provider manually from the Admin Dashboard by adding a new provider user.
Yes, it is possible.
If you want, we can customize it for you, or you can have your developer implement it as per your requirements.
Hi, I’d like to know where the providers fill out the form before approving them ?
When a provider registers through the provider app, they are required to complete a sign-up form and upload the necessary documents (such as ID, certifications, etc.). After submission, the admin reviews the details and then approves the application.
Hi, Is it possible to implement an external verified review service?
Could you please briefly explain what kind of external verified review service you want to implement?
We want to understand your exact requirement so that we can guide you properly.
I meaned a verified review service like Trustpilot
Integrating an external verified review service like Trustpilot is not possible in our current system.
Even with customization ? Because almost plateforme in France allows to rate it regardless of the seller
For customization you can contact with out business team via microsoft teams: https://teams.live.com/l/invite/FEAh18wQSi9roOzkA8
