Hello,

Can you help provide troubleshooting tips? All is working except for the SMTP connection. I’m using InMotion VPS as a server.

Demo link is not directing properly “it is not working”

​Hi, I moved Mailwizz application to a new domain. I followed all necessary steps, and everything works.

Only the email template builder still wants to load assets (like editor icons; move, drag, copy etc) from the old domain URL. Is there a setting for this?

When I tried to import a 3k list, it created duplicate entries for every subscriber email. How can this be solved? I’m using the latest version, and the list does not have duplicates before import, but after importing, each subscriber appears duplicated.

ISSUE: We are experiencing an issue with setting up SparkPost as our delivery server? We keep getting the following error:

Client error: `POST https://api.sparkpost.com/api/v1/webhooks` resulted in a `401 Unauthorized` response: {“errors”: [ {“message”: “Unauthorized.”} ]}

And this is despite having a valid API key from SparkPost.

Can this script work on shared hosting or only VPS??

There is a strange issue with resetting license when I moved to a new host

I followed all the instructions, resetted the license and re-entered the entire license on backend and click on save.

This is the error I get:

Client error: `POST https://www.mailwizz.com/api/license/verify` resulted in a `422 Unprocessable Entity` response: {errors provide the license key”},message error”,status“}

The license key is full and correct (no xxxxx at the end). It is the full license from Envato Marketplace which I’ve bought in 2016.

License resetted but the error seem to persist no matter what I try

License error after moving to a new VPS

Hi, I moved the MailWizz installation to a new VPS but use the same domain but different IP. Unfortunately I get now the following error:

{errors license is already registered to another MailWizz instance”},message error”,status“} Client error: `POST https://www.mailwizz.com/api/license/verify` resulted in a `422 Unprocessable Entity` response: {errors license is already registered to another MailWizz instance”},message error”,”s (truncated…)

I do not post the purchase code here, i guess is not needed because you see it in my account.

Unable to write the configuration file! what that mean

After install get an error 500

× The extension “CKeditor” needs updating from version 1.2.5 to version 1.2.5! Please click here to run the update!

Error 500! Alias “ext-search.common.models.*” is invalid. Make sure it points to an existing directory or file.

Hello, Does this tool also allow cleaning email lists, for example by removing invalid addresses or duplicates? Thank you for your feedback.

My install page shows code instead of reg install like this:: How do I fix it?

<?php

/** * Install bootstrap file * * @package MailWizz EMA * @author Serban George Cristian <cristian.serban@mailwizz.com> * @link https://www.mailwizz.com/ * @copyright MailWizz EMA (https://www.mailwizz.com) * @license https://www.mailwizz.com/license/ * @since 1.0 */

// start the session since we will hold various data in session. session_start();

// since this is production, stay silent ini_set(‘display_errors’, 0); error_reporting(0);

// make sure we have enough time and memory set_time_limit(0); ini_set(‘memory_limit’, -1);

// stay utc if (function_exists(‘date_default_timezone_set’)) { date_default_timezone_set(‘UTC’); }

// a few constants that will be used later. Some of them for reference only define(‘MW_NAME’, ‘MailWizz EMA’); define(‘MW_VERSION’, ‘1.9.48’); define(‘MW_IS_CLI’, php_sapi_name() == ‘cli’ || (!isset($_SERVER[‘SERVER_SOFTWARE’]) && !empty($_SERVER[‘argv’]))); define(‘MW_ROOT_PATH’, realpath(dirname(FILE) . ’/..’));

I’m getting error 500 when I’m trying to access customers. please help

Error 500!

The directory ”/home/mailservicemachine/public_html/apps/common/runtime/mutex” is not writable.

Hi,

Could you please let me know that the email rotation feature (sending with multiple SMTP delivery servers) work properly?

When I tried before, Mailwizz was skipping emails/recipients and logs showed the delivery server as invalid. But when sending with just one delivery server, it worked fine and showed it as valid.

I’m using shared hosting with SMTP delivery servers. Mailwizz works fine overall, but causes issues during email rotation. My support has expired, but I’ll renew it if this issue can be resolved.

Looking forward to a detailed reply. Thanks.

Yes, you can use add custom domains for the landing pages. But keep in mind your web server must be able to route these domains to your MailWizz app.

HOW TO DO THIS if you dont have a plan for landing page

I login in Demo Customer so where to see subscribe option i want to buy saas version but first to check all function

is there a plan for new Automation workflow allowing to visually design marketing strategy see this https://camo.envatousercontent.com/912484aa6e85ce088b03ac0bf22a4cd761f20c74/68747470733a2f2f6163656c6c656d61696c2e73332e616d617a6f6e6177732e636f6d2f6175746f6d61742e6a7067

Hi MailWizz Team,

I’m reaching out to ask if there’s a way to send cold emails using MailWizz without automatically including footer information, similar to what platforms like Instantly.ai and Smartlead allow.

Additionally, it would be great if you could consider updating the platform in a future release to better support cold email outreach — including a more modern, streamlined interface like those tools offer for cold campaigns.

This would make MailWizz much more competitive for users focused on cold outreach.

Looking forward to your feedback!

.