2975 comments found.
Hi there,
I got Error: Exceeded maximum allowed number of Stages, I want to add multiple area’s to print the things but system will not allow me to do it. could you please help me out with that?
I also attached screenshot with this message https://prnt.sc/dQzAU_OTGZNS
Regards
Hi kaliakvarun,
Thank you so much for letting us know your issue.
We see that it has been solved by our support team. Please let us know if you have any questions. We are ready to help.
Thank you so much.
Regards, James
Hi James,
I’m trying to add a fixed “Setup Fee” that should be automatically applied whenever a customer places an order. I haven’t been able to find an option to configure this in the plugin. Could you please let me know if this is possible, or suggest an alternative method to achieve it?
I’ve also attached a screenshot showing where I would like the Setup Fee to appear: https://prnt.sc/lQlFwu-zmfwU
Looking forward to your response.
Thank you and kind regards,
Hi kaliakvarun,
Thank you for reaching out and sharing the details of the issue with us. We truly understand the inconvenience this may have caused.
To ensure your request receives the highest priority and can be tracked more efficiently by our technical team, may I kindly ask you to submit this issue through our official support channel at: https://king.ticksy.com/.
This platform allows us to better organize, monitor, and resolve technical cases like yours in a timely manner.
We really appreciate your understanding and cooperation on this matter, and we look forward to resolving this for you as quickly as possible.
Regards, Sheldon
Hey Lumise Team,
I just wanted to say a big thank you for helping me fix the font issue so quickly! Even though my support period had already ended, you still helped me out — fast, friendly, and super effective.
Really appreciate your awesome attitude and support! Everything works perfectly now.
Best regards, Leszek Tatarczuk Aldrux.pl
Hi Leszek,
Thank you so much for your wonderful message! We truly appreciate your kind words, they mean a lot to our team.
We’re really happy to hear that everything is now working perfectly for you. Even when support has expired, we always do our best to help when we can, and it’s great to know our assistance made a positive difference.
If you ever need anything else in the future, don’t hesitate to reach out. Thank you again for your kindness!
Warm regards, James | Lumise Support Team
We are currently using your product designer tools for our B2C t-shirt printing business and are highly satisfied with the platform.
As we continue to expand, we are exploring the possibility of adapting your system for our print-on-demand business model, particularly to support seamless reseller integration. Here’s what we are looking to achieve:
API-Based Reseller Integration: We need a system where our resellers can integrate their Shopify or WooCommerce stores with our platform via API. This would allow for real-time synchronization between their website and our system.
Order Sync: Once a reseller receives an order on their website, the order should automatically sync with our system through the API. This would allow us to receive the order, produce the item, and fulfill it from our warehouse.
Seamless Fulfillment: After receiving the synced order, we will handle the production and ship the item directly to the reseller’s customer, under the reseller’s branding.
We would like to know if your system can be adapted to offer such functionality with API integration for Shopify and WooCommerce. We believe this enhancement could benefit both our business and our resellers by streamlining operations and offering a seamless experience for customers.
Please let us know if such customization is possible, or if you have any solutions that align with these requirements. We look forward to exploring the potential of working together on this project.
Thank you for your time and consideration. I look forward to your response.
Hi there,
Thank you so much for reaching out and for sharing your detailed requirements with us. We truly appreciate the time you took to explain your workflow and future plans, and we’re very happy to hear that Lumise has been working well for your B2C business.
We have already responded to your inquiry via email with full details regarding your request. Please kindly check your inbox when you have a moment.
Thank you again for contacting us and for considering Lumise for your expansion plans. If you have any further questions or need clarification, we’re always here and happy to help!
Best regards, James | Lumise Support Team
Hi, I don’t know why, but after uploading the image and clicking the checkout button, it doesn’t redirect to the checkout page. Pls help. Ive sent you a ticket.
Hi Abyseenia,
Thank you so much for reaching out to us.
We see you have created a ticket on our support ticket. And we answered it.
Please help us check it.
We appreciate your understanding and patience.
Regards, James
Unable to get Calculate price with acreage design square inch to apply to product. I want the customer to enter Width and Length This will also be a Variable product Select material Acrylic Orientation – Vertical – Horizontal Standoff mounts Conditional Yes -Selected None Standoff Mounts Color Conditional Select Color Black -selected Silver Gold Standoff Mounts Quantity Conditional $2.50 x quantity selected 1 through 50 1 $2.50 2 $5.00 Selected 3.$7.50
Width 16 in Length – 20 in Calculation = 320 in 320 x .195 =$62.40
Hi ervinknight,
Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/
- The exact steps you took before the error occurred
- A screenshot (or screen recording) of the error message
This information will help us investigate the problem more quickly and provide you with a proper solution.
We truly appreciate your patience and look forward to your reply.
Regards, Anna
You wrote in the description of your item: “Always update the plugin..” How you can tell after one year without update? Seems this item will be abandoned…...
Hi stemalo,
Thank you for your concern and for taking the time to share your thoughts. We completely understand your point, please rest assured that Lumise is not abandoned. Our team has been actively working on internal improvements, including compatibility updates and performance optimizations.
A new update is currently in progress and will be released soon. We truly appreciate your patience and continued support!
Best regards, Anna
Thanks for your answer. This are good news!
Thank you so much, stemalo
When I edit a regular product, it always defaults to a customized product. How to set it to a customized product that requires manual selection
Hi ptzjl,
Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/
- The exact steps you took before the error occurred
- A screenshot (or screen recording) of the error message
This information will help us investigate the problem more quickly and provide you with a proper solution.
We truly appreciate your patience and look forward to your reply.
Regards, Anna
When I create a new product, it always defaults to a customized product
https://ibb.co/LXfTkkpCHi ptzjl,
Thank you for your follow-up. To help us investigate this issue more efficiently, could you please submit your request through our support ticket system at https://king.ticksy.com/
Our technical team will review it directly and provide you with a proper solution as soon as possible.
Thank you so much for your cooperation and understanding.
Best regards, Anna
hi,
any plan for gradient/multiple color on the shape/object? currently only able nongradient-colored
Currently, gradient or multiple colors on shapes/objects are not supported. However, we appreciate your feedback and will consider this for future improvements.
i purchased this and they are not provided any update from last 4 years this product is of no sure not compactable with php version of 8.3 and this is not worth at all
Deprecated: Creation of dynamic property lumise_database::$returnType is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 890
Deprecated: Creation of dynamic property lumise_database::$_nestJoin is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 891
Deprecated: Creation of dynamic property lumise_database::$_forUpdate is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 892
Deprecated: Creation of dynamic property lumise_database::$_lockInShareMode is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 893
Deprecated: Creation of dynamic property lumise_database::$_tableName is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 894
Deprecated: Creation of dynamic property lumise_database::$_lastInsertId is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 895
Deprecated: Creation of dynamic property lumise_database::$_updateColumns is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 896
Deprecated: Creation of dynamic property lumise_database::$_mapKey is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 897
Deprecated: Creation of dynamic property lumise_addons::$storage is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/addons.php on line 29
Deprecated: Function wc_get_log_file_path is deprecated since version 8.6.0 with no alternative available. in /home/ddffrdeg/domains/trendbana.com/public_html/wp-includes/functions.php on line 6121
Deprecated: Function print_emoji_styles is deprecated since version 6.4.0! Use wp_enqueue_emoji_styles instead. in /home/ddffrdeg/domains/trendbana.com/public_html/wp-includes/functions.php on line 6121
this is the error i m facing
Hi tradetoday,
Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/
- The exact steps you took before the error occurred
- A screenshot (or screen recording) of the error message
This information will help us investigate the problem more quickly and provide you with a proper solution.
We truly appreciate your patience and look forward to your reply.
Regards, Anna
Hi, can you add openai API to create graphics inside canvas? Thanks
Hi webnegaran,
Thank you for your suggestion!
At the moment, Lumise does not support integration with the OpenAI API for generating graphics directly inside the canvas. However, this is a great idea, and I’ll share it with our Dev team for consideration in future updates.
Best regards, Anna
Hello,
I purchased your item on Codecanyon and my license is still linked to my old domain. Please revoke or unlink the old domain so I can activate it again on my new website.
Old domain: [7rocket.com]
Thank you for your help.
Hi steveano,
Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/
- The exact steps you took before the error occurred
- A screenshot (or screen recording) of the error message
This information will help us investigate the problem more quickly and provide you with a proper solution.
We truly appreciate your patience and look forward to your reply.
Regards, Anna
I cant access the domain so i cant screen shot .
Can you just revoke my old domain [7rocket.com] i have no access to it so i wana re-use the key Thank you
Hi steveano,
Currently, only the Tech team has the right to revoke your license, so please submit a request via a ticket to our support center
Thank you for your cooperation Regards, Anna
I submit a ticket but support service is way expensive …. im one of your 1st client never use the theme too much even tho i purchase it …otherwise you suggest me to use GPL version
Hi Steveano,
If you’re unable to submit a ticket, you can instead send an email directly to contact@lumise.com. Our Tech team will review your request and get back to you as soon as possible.
Thank you for your understanding and cooperation. Regards, Anna
Thank you very much i did sent an email to contact@lumise.com
Thank you so much steveano. We will check and response to you as soon as possible
I contacted your email contact@lumise.com 2 days ago still no response
Could you please help me double-check? We already replied to your email earlier, Steveano.
I didnt get no response to my email
Hi Steveano,
Thank you for getting back to us.
We actually sent you an email on October 21 to this address: mustaphazahrir9@gmail.com . Could you please help check again, including your spam or junk mail folder, in case it was filtered there?
If you still can’t find it, please let us know, we’ll be happy to resend the message.
My client sells custom chocolate boxes. Would it be possible to use an image of an empty box and then overlay the selected flavours as transparent layers, depending on the customer’s choice?
Hi Serpentinos,
Yes, that’s completely possible. You can use an image of an empty box as the product base, and then overlay each selected flavour as a transparent PNG layer on top, depending on the customer’s choices.
If you have any other questions, we’ll be happy to answer them.
Best regards, Anna
Hi, Any plan to update this ? any idea to intergrate Ai
Hi shiyanthan,
Thank you for reaching out and for your valuable question. At the moment, Lumise does not have an official plan to integrate AI into the system. However, we understand the growing importance of AI in enhancing user experience and providing smarter design tools.
Your suggestion is greatly appreciated, and we will certainly take it into consideration when planning our future updates and roadmap. If there are any developments in this direction, we will make sure to keep our users informed.
Best regards, Anna
Hello, the demo features a collage with various image and text areas. Where exactly can I set these multiple areas? Unfortunately, I can’t find this option.
Hi dickenbrok,
Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/
- The exact steps you took before the error occurred
- A screenshot (or screen recording) of the error message
This information will help us investigate the problem more quickly and provide you with a proper solution.
We truly appreciate your patience and look forward to your reply.
Regards, James
still not supporting wcfm?
Hi krishno41,
Thank you for your interest. At the moment, Lumise does not support direct integration with WCFM Marketplace.
We truly appreciate your feedback, and I’ll forward this request to our development team so they can consider it for future updates.
Best regards, James
Is it possible to have hidden designs which unlock when customer enters a code?
Hi markmiltm,
Thank you for your question. I’m sorry, but at the moment Lumise does not support the feature to have hidden designs that can be unlocked with a code.
We truly appreciate your suggestion, and I’ll forward it to our development team so they can consider it for future updates.
Best regards, James
Thanks for getting back to me
Is it possible to allow customisation after checkout?
Can a product have multiple design bases that a customer can select before customising? Such as a calendar with a few different based styles.
Hi markmiltn,
Thank you for your questions!
Yes, customers can still continue customising their design even after checkout, as long as the order has not been marked as completed or sent to production. They can simply go back to their order, open the design, and make edits through the saved design link.
Regarding your second question, yes, a product can have multiple design bases for customers to choose from before starting customisation, for example, a calendar with several base styles. You can set up each base as a separate template in Lumise so users can pick one before editing.
I hope this helps clarify things! Please let me know if you’d like me to share a quick guide on how to set that up.
Best regards, James
Muy ebunas quiero comprar el pluging pero me cobra el iva, yo registro mi iva intracomunitario, para no pagarlo, pero no me lo borra. Compro desde España.
Gracias
Hola,
Gracias por su mensaje. El IVA en Envato (Codecanyon/Themeforest) se calcula automáticamente según el país del comprador, de acuerdo con la normativa fiscal de la UE.
Si usted tiene un número de IVA intracomunitario válido, puede añadirlo en la sección Billing Information de su cuenta de Envato o durante el proceso de pago. Una vez verificado correctamente por el sistema, el IVA debería aplicarse con reverse charge y no se le cobrará.
En caso de que el IVA no se elimine, le recomendamos comprobar que su número de IVA es válido en el sistema VIES de la UE y que está introducido exactamente como corresponde.
Lamentablemente, nosotros como autores no podemos modificar ni eliminar el IVA directamente, ya que es Envato quien gestiona la facturación y la aplicación de impuestos.
Gracias por su comprensión.
Best regards, James
Hi, demo backend not working. and is the printful addon still working?
Hi,
Thank you so much for contacting us.
You can check our demo backend in this link: https://demo.lumise.com/woocommerce/wp-login.php?login-token-key=sttncosttnco
And oir Printful addon is still working.
Please let us know if you have any further questions.
Regards, James
what is size for printing, does it mean i can custom set the output printing size? for example, if i set 2”x3”, and the output of the customer order in png or pdf size is 2”x3”?
Hi albertc888,
Yes, that’s correct. The “size for printing” defines the actual output size of the file (PNG or PDF). We already provide standard options like A0, A1, A2… and you can also set a custom size such as 2”x3” if needed.
Best regards, James
Why no update from last 1 yr
Hi,
Thank you for your concern. Currently, Lumise is working stably, so there hasn’t been a need for frequent updates. If you face any issues or need support with the plugin, please feel free to contact us via: https://king.ticksy.com/, we’ll be happy to assist you.
Regards, James
