Hi stemalo,

Thank you for your concern and for taking the time to share your thoughts. We completely understand your point, please rest assured that Lumise is not abandoned. Our team has been actively working on internal improvements, including compatibility updates and performance optimizations.

A new update is currently in progress and will be released soon. We truly appreciate your patience and continued support!

Best regards, Anna

Thanks for your answer. This are good news!

Thank you so much, stemalo

Hi ptzjl,

Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/

- The exact steps you took before the error occurred

- A screenshot (or screen recording) of the error message

This information will help us investigate the problem more quickly and provide you with a proper solution.

We truly appreciate your patience and look forward to your reply.

Regards, Anna

When I create a new product, it always defaults to a customized product

Hi ptzjl,

Thank you for your follow-up. To help us investigate this issue more efficiently, could you please submit your request through our support ticket system at https://king.ticksy.com/

Our technical team will review it directly and provide you with a proper solution as soon as possible.

Thank you so much for your cooperation and understanding.

Best regards, Anna

Currently, gradient or multiple colors on shapes/objects are not supported. However, we appreciate your feedback and will consider this for future improvements.

Deprecated: Creation of dynamic property lumise_database::$returnType is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 890

Deprecated: Creation of dynamic property lumise_database::$_nestJoin is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 891

Deprecated: Creation of dynamic property lumise_database::$_forUpdate is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 892

Deprecated: Creation of dynamic property lumise_database::$_lockInShareMode is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 893

Deprecated: Creation of dynamic property lumise_database::$_tableName is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 894

Deprecated: Creation of dynamic property lumise_database::$_lastInsertId is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 895

Deprecated: Creation of dynamic property lumise_database::$_updateColumns is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 896

Deprecated: Creation of dynamic property lumise_database::$_mapKey is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/database.php on line 897

Deprecated: Creation of dynamic property lumise_addons::$storage is deprecated in /home/ddffrdeg/domains/trendbana.com/public_html/wp-content/plugins/lumise/core/includes/addons.php on line 29

Deprecated: Function wc_get_log_file_path is deprecated since version 8.6.0 with no alternative available. in /home/ddffrdeg/domains/trendbana.com/public_html/wp-includes/functions.php on line 6121

Deprecated: Function print_emoji_styles is deprecated since version 6.4.0! Use wp_enqueue_emoji_styles instead. in /home/ddffrdeg/domains/trendbana.com/public_html/wp-includes/functions.php on line 6121

this is the error i m facing

Hi tradetoday,

Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/

- The exact steps you took before the error occurred

- A screenshot (or screen recording) of the error message

This information will help us investigate the problem more quickly and provide you with a proper solution.

We truly appreciate your patience and look forward to your reply.

Regards, Anna

Hi webnegaran,

Thank you for your suggestion!

At the moment, Lumise does not support integration with the OpenAI API for generating graphics directly inside the canvas. However, this is a great idea, and I’ll share it with our Dev team for consideration in future updates.

Best regards, Anna

Could you please help me double-check? We already replied to your email earlier, Steveano.

I didnt get no response to my email

Hi Steveano,

Thank you for getting back to us.

We actually sent you an email on October 21 to this address: mustaphazahrir9@gmail.com . Could you please help check again, including your spam or junk mail folder, in case it was filtered there?

If you still can’t find it, please let us know, we’ll be happy to resend the message.

Hi Serpentinos,

Yes, that’s completely possible. You can use an image of an empty box as the product base, and then overlay each selected flavour as a transparent PNG layer on top, depending on the customer’s choices.

If you have any other questions, we’ll be happy to answer them.

Best regards, Anna

Hi shiyanthan,

Thank you for reaching out and for your valuable question. At the moment, Lumise does not have an official plan to integrate AI into the system. However, we understand the growing importance of AI in enhancing user experience and providing smarter design tools.

Your suggestion is greatly appreciated, and we will certainly take it into consideration when planning our future updates and roadmap. If there are any developments in this direction, we will make sure to keep our users informed.

Best regards, Anna

Hi dickenbrok,

Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/

- The exact steps you took before the error occurred

- A screenshot (or screen recording) of the error message

This information will help us investigate the problem more quickly and provide you with a proper solution.

We truly appreciate your patience and look forward to your reply.

Regards, James

Hi krishno41,

Thank you for your interest. At the moment, Lumise does not support direct integration with WCFM Marketplace.

We truly appreciate your feedback, and I’ll forward this request to our development team so they can consider it for future updates.

Best regards, James

Hi markmiltm,

Thank you for your question. I’m sorry, but at the moment Lumise does not support the feature to have hidden designs that can be unlocked with a code.

We truly appreciate your suggestion, and I’ll forward it to our development team so they can consider it for future updates.

Best regards, James

Thanks for getting back to me

Is it possible to allow customisation after checkout?

Can a product have multiple design bases that a customer can select before customising? Such as a calendar with a few different based styles.

Hi markmiltn,

Thank you for your questions!

Yes, customers can still continue customising their design even after checkout, as long as the order has not been marked as completed or sent to production. They can simply go back to their order, open the design, and make edits through the saved design link.

Regarding your second question, yes, a product can have multiple design bases for customers to choose from before starting customisation, for example, a calendar with several base styles. You can set up each base as a separate template in Lumise so users can pick one before editing.

I hope this helps clarify things! Please let me know if you’d like me to share a quick guide on how to set that up.

Best regards, James

Hola,

Gracias por su mensaje. El IVA en Envato (Codecanyon/Themeforest) se calcula automáticamente según el país del comprador, de acuerdo con la normativa fiscal de la UE.

Si usted tiene un número de IVA intracomunitario válido, puede añadirlo en la sección Billing Information de su cuenta de Envato o durante el proceso de pago. Una vez verificado correctamente por el sistema, el IVA debería aplicarse con reverse charge y no se le cobrará.

En caso de que el IVA no se elimine, le recomendamos comprobar que su número de IVA es válido en el sistema VIES de la UE y que está introducido exactamente como corresponde.

Lamentablemente, nosotros como autores no podemos modificar ni eliminar el IVA directamente, ya que es Envato quien gestiona la facturación y la aplicación de impuestos.

Gracias por su comprensión.

Best regards, James

Hi,

Thank you so much for contacting us.

You can check our demo backend in this link: https://demo.lumise.com/woocommerce/wp-login.php?login-token-key=sttncosttnco

And oir Printful addon is still working.

Please let us know if you have any further questions.

Regards, James

Hi albertc888,

Yes, that’s correct. The “size for printing” defines the actual output size of the file (PNG or PDF). We already provide standard options like A0, A1, A2… and you can also set a custom size such as 2”x3” if needed.

Best regards, James

Hi,

Thank you for your concern. Currently, Lumise is working stably, so there hasn’t been a need for frequent updates. If you face any issues or need support with the plugin, please feel free to contact us via: https://king.ticksy.com/, we’ll be happy to assist you.

Regards, James

Hi Louiskole,

Thank you so much for let us know, I saw your ticket you created about this issue and I answerd it.

Please help me check your ticket, thank you so much.

Regards, James

Hi Kodly,

Thank you so much for let us know you issue, please help me provide more details about it by creating a ticket in this link: https://king.ticksy.com/

- The exact steps you took before the error occurred

- A screenshot (or screen recording) of the error message

This information will help us investigate the problem more quickly and provide you with a proper solution.

We truly appreciate your patience and look forward to your reply.

Regards, James

Hello,

Thank you for your interest in our plugin. Our plugin is designed to work with most WordPress themes, including the Avada theme, as long as the theme follows standard WordPress coding practices.

In case you run into any specific compatibility issues, our team will be happy to assist you in resolving them.

Best regards, Sheldon

Hi albertc888,

To ensure that we can assist you efficiently in the future, i hope you can submit a support ticket on our official support system: - Submit your ticket here: https://king.ticksy.com/

This allows us to track your issue properly and provide you with the best support possible. Once you’ve submitted your ticket, our support team will get back to you as soon as possible!

Let us know if you need any help with the submission process. Looking forward to assisting you!

Hello,

Thank you for reaching out and for your interest in Lumise. I’m happy to clarify:

Compatibility: Lumise is actively maintained and currently compatible with the latest stable versions of PHP (8.2 / 8.3) and WordPress 6.6+.

Fixes & improvements: The development team is aware of deprecation warnings (dynamic properties, translation loading, headers) and they are already included in the upcoming update.

Release cycle: The next release is planned soon. You will be able to check the detailed changelog here: https://lumise.com/changelog/

Security & support: We provide continuous security patches, and our support team is available under our standard SLA.

Refund policy: If any critical compatibility issue cannot be resolved, you may request a refund according to Evanto’s refund policy: https://themeforest.net/refund_requests/new

Trial / demo: You can try Lumise directly on our live demo here: https://lumise.com/

We hope this clarifies your concerns and helps you make a confident decision. Please feel free to reach out with any further questions.

Best regards,

Sheldon | Lumise Customer Support Team