Hi amandomm

The problem is not solved because the site keeps going down with an ERR_CONNECTION_TIMED_OUT error whenever we try to perform any action. If you’re experiencing the same issue, please contact your hosting support to find out why this keeps happening. As long as the site consistently goes down with this error, we are unable to test anything. We’ve never encountered another site behaving like this.

You can try recording a video to show how it’s working on your end. Also, please go to the Filter Set and check what type of query is displayed in the “And what to filter” section. This way, we can review the video and provide some guidance, as we simply can’t do anything on the site other than see the ERR_CONNECTION_TIMED_OUT error.

Best Regards,
Victor

Hi Victor,

I disabled the Web Application Firewall, can you retry it. Otherwise i will record video if still not work

Regards

Hi amandomm

Yes, thank you! The site is finally working fine and no longer dropping the connection. We were able to identify the issue right away. The filter applied to the page is functioning correctly; the problem lies in how the attributes were assigned to your products.

The filter only uses global attributes created under Products > Attributes. As you can see, all the attributes there show a count of 0, meaning they haven’t been applied to any products. Instead of using those global attributes, custom attributes were used, as shown here: https://prnt.sc/LZMgC3MMrlhu

Now that we’ve applied one of the global attributes to the products, it appears in the filters as expected: https://prnt.sc/4Nm5slmw8Xvq

Best Regards,
Victor

Hi Angelaoura

Thank you for choosing Filter Everything PRO.

We have checked the site and can see the mobile button: https://prnt.sc/FaGzritFLUM4 as well as the filters when clicking on the mobile button: https://prnt.sc/yjK7y-yfjOOk

Has the issue already been fixed, or is it still occurring? If the issue persists, please provide information on the browser and operating system you are using.

Best Regards,
Victor

hello, thank you for your feedback. Yes I had already finf the way to fixe the issue . Thank you

Thank you for the update. We’re glad to hear the issue has been resolved.

Best Regards,
Victor

Hi familybuilder6

It is exactly in the WordPress section: https://prnt.sc/pLsScbTFiban and the widget: https://prnt.sc/qJCSQG9e10Uk

Best Regards,
Victor

It is either a conflict with a third-party plugin or custom code. Here’s what you can try to identify the issue:

1) Deactivate all plugins except for Elementor, Elementor Pro, WooCommerce (if you’re using it), and our plugin.

2) Switch to the default Twenty Twenty-Five theme.

3) Disable all custom code temporarily.

4) Check if everything is displayed and working as it should.

If it works correctly in this clean environment, start reactivating plugins and custom code one by one to find the source of the conflict.

Best Regards,
Victor

Hi familybuilder6

Settings image: https://prnt.sc/JjKqvaHZopxO

1) Choose a post type to filter

2) Add required filters

3) Choose the page where the filter set should be displayed

4) Choose the post type list that is displaying your posts on the page

And everything is working and displayed on the page: https://prnt.sc/pI-PvkVEQRk0

To display the filters on the right or left side, you need to modify your page template. This is not related to the plugin’s functionality or support; it strictly depends on how your page template is designed and structured. You can use either shortcodes or a widget at your own discretion.

Best Regards,
Victor

To find the filters widget in Elementor, go to the WordPress section in the left widget panel. Open the WordPress area and look for “Filter Everything – Filters” that’s the filter widget.

Note: Using the search bar in Elementor won’t find it, so you need to browse manually through the WordPress widget section.

Best Regards,
Victor

In the screenshot you sent, instead of using the search bar (which won’t find the widget), scroll down until you see the “WordPress” section. Open this folding menu, and it will display all available WordPress widgets. Then scroll through the list to find the “Filter Everything – Filters” widget.

Best Regards,
Victor

Hi Dan

Thank you for choosing Filter Everything PRO.

The filter prefix is a core plugin functionality. It works as follows: when you create a filter from an attribute/taxonomy, you need to assign a filter prefix for it, for example, “fe_brand”.

When you choose a filter term, the filtering URL will have a [prefix]-[term-name], for example: /fe_brand-apple-or-samsung/fe_color-red-or-green/

It is required for filtering purposes, as without it, the URL structure could be interpreted as linking to physical pages or causing a 404 rather than applying filters on the current page. The prefix ensures the system recognizes the parameters as filters, not standard page paths, allowing filtering to work correctly.

If you want to return it to the GET parameters, so instead of the /fe_brand-apple/ it will be ?fe_brand=apple with the code below:

define( 'FLRT_PERMALINKS_ENABLED', false );

And then go to the filter set and hit the update.

Best Regards,
Victor

Hi familybuilder6

You can send it via email: filtereverythingsprt@gmail.com

Also, please make sure to reply in the same comment thread to keep the full message history visible, including the initial issue and all related replies, rather than starting a new comment thread for each response.

Best Regards,
Victor

Hi familybuilder6

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Additionally, please attach the link to the exact page where you’re trying to display the filters, so we can check it right away.

Best Regards,
Victor

Hi Clobbergirl

The issue is caused by your custom CSS styles: https://prnt.sc/c1-W5t0BIQst which are centering the items.

Regarding the filters, if you’ve applied custom CSS to display the mobile widget on desktop as well, or for exact screen-width, please remove the custom CSS that’s breaking the filters and instead use the recommended code from this page: https://filtereverything.pro/resources/mobile-devices-new-approach/

Best Regards,
Victor

We have checked the site and found the issue. It’s unclear what type of FTP extension changer or server-side process is running, but it has renamed the file extensions, specifically JavaScript files, and possibly others.

For example, instead of .js, the files now have a .j_ extension. So when the plugin tries to load filter-everything.min.js, it results in a 404 error because the actual file is renamed to filter-everything.min.j_

This extension mismatch is causing the issue, and it will need to be corrected on the server. Please contact your site developer for this.

Attaching the screenshot of your files on your site: https://prnt.sc/2tI5RPJxUCWD

And how it should look (this is from our site): https://prnt.sc/Gqjqffa6ucVs

Best Regards,
Victor

We checked, and there was indeed a problem with the extension. It’s now working correctly. Thank you very much.

Hi tienda_virtual

We are glad to hear that the issue was resolved.

Best Regards,
Victor

Hi bobg20

Thank you for choosing Filter Everything PRO.

Can you please send the credentials to the wp-admin dashboard following this document so we can check it?

Also, please attach the exact link to the page where you want the filters to appear, so we can check it right away.

Best Regards,
Victor

Hi overwrought_library831

Thank you for choosing Filter Everything PRO.

When you click on the “Get your License Key” button, it should redirect you to a page where you need to log in with the Envato account used to purchase the plugin in order to get the license key. If it’s not working, please send us your email via PM: https://codecanyon.net/user/fe_support so we can contact you and provide further instructions.

Best Regards,
Victor

It’s not working.

Hi overwrought_library831

Just a status update on the request: the issue has been resolved.

Best Regards,
Victor

Hi gert-jan3

Thank you for choosing Filter Everything PRO.

We’ve forwarded the issue to the development team. Once they fix it, we’ll let you know.

Best Regards,
Victor

You can currently add this code snippet so that clicking the left mouse button anywhere will close the tooltip.

add_action('wp_footer', 'wpc_add_tooltip_fix_script');

function wpc_add_tooltip_fix_script() {
    ?>
    <script>
    jQuery(document).ready(function($) {
        function hideTooltip() {
            $('#tiptip_holder').css('display', 'none');
        }

        $(document).on('click', function(e) {
            if (e.button === 0 && !$(e.target).closest('#tiptip_holder, .wpc-help-tip').length) {
                hideTooltip();
            }
        });
    });
    </script>
    <?php
}

Best Regards,
Victor

Hi n0th

You can check the templates overriding for that: https://filtereverything.pro/resources/templates-overriding/

Please note that generally, there is no support for accounts whose support period has expired following the support policy.

If you have any further requests, we can help you once we have addressed all requests from accounts with valid support periods. Please note that this process may take some time, possibly days or weeks.

If you want to receive it faster, please extend the support period. We will prioritize processing the request for supported accounts.

Best Regards,
Victor

Hi srini16

As far as we know, there are no security vulnerabilities. The issue you’re describing sounds like web crawlers are continuously crawling all the filtered pages.

To prevent this, you can:

1) Restrict crawlers using proper robots.txt rules

2) Apply firewall settings to limit request rates

3) Set crawl-delay parameters (e.g., once every 10 or 30 seconds)

This approach will help prevent crawlers from endlessly crawling filtered pages and reduce server load.

Best Regards,
Victor

Hi fulfillment8

Thank you for choosing Filter Everything PRO.

The issue is that you’re using two separate queries on the same page, one to display products on desktop and another for mobile. This is why filters work correctly on desktop but not on mobile: the filters are applying to the desktop query, while the mobile query is completely ignored because it’s separate.

To fix this, you should use a single query to display products for both desktop and mobile. Then, use CSS to adjust the layout and styling as needed for different screen sizes, instead of relying on separate queries for each view. This will ensure consistent filtering functionality across all devices.

Best Regards,
Victor

Thank you for response.. But may I know how to use single query?. because I don’t know how to change it. Please provide all steps for fixing this.

Thank you

What we mean is that you currently have two separate “loop query” elements (or other query elements) on the same page displaying products. Both queries exist simultaneously, but you use CSS to show one on desktop and the other on mobile.

This setup causes issues because the filters apply only to one query (the desktop one), you are choosing the query to work with in the filter set settings “And what to filter”, while the mobile query remains unaffected.

Here is the image of your page when we removed the CSS that was hiding the second loop query (which should only display on mobile): https://ibb.co/dnfQmrY There are two blocks with posts and paginations.

You need to have only one loop query on the page, because a filter set can only filter one query. The second one will be ignored.

Best Regards,
Victor

Hi shaunmarrs

Thank you for choosing Filter Everything PRO.

There are no separate shortcodes for the search filter alone. The search filter is part of the overall filter set, just like the other filters. It’s not a standalone functionality like a global site search.

However, you can place two filter widgets on the same page and assign two filter sets. This way, one widget can display only the search filter, and the other can display the rest of your filters.

The search filter searches within the post content, title, excerpt, and WooCommerce product SKU.

Best Regards,
Victor

Hi MT93GP

Unfortunately, we do not provide/debug custom code as this is out of the support guidelines. However, if you give us a link to where this JS code is, we can check it and try to put it in the AJAX wrapper to see if it is working or not.

Best Regards,
Victor

Hi Tarquin

The development team has attempted to fix the issue, including applying a temporary solution, but unfortunately, it didn’t work. Since the product variation plugin has very few installations, it is currently low on the priority list for compatibility updates. Plugins are prioritized based on the number of installations on the site, and we currently have a long list of plugins with 100k+ installations ahead in the queue. Therefore, we’re not sure when compatibility with this plugin will be added.

The free version worked because it doesn’t use custom queries. The detection functionalities in the free version are much simpler and differ significantly from those in the PRO version. In the PRO version, these functionalities are tied to several dependencies, making them difficult to alter without impacting other parts of the plugin.

Best Regards,
Victor

Hi Victor, Thank you, I understand what you are saying and that it is not a current 1st priority. Is there thus nothing that can be done, even to the free version?

to make that at least remove the empty queries (which is the biggest of the issues) as the filtering itself worked on the free version, just not removing of empty queries (or the search by price, which is currently a minor).

If not then I will have to turn to another product or get a refund as we need to complete the website to start trading.

Regards, Tarquin

Do you mean removing empty filter terms (individual terms with no results), or entire empty filters (when the whole filter has no available terms to display)?

Best Regards,
Victor

On that particular page the ‘free delivery section is also appearing with the message. Thank you very much..

Regards, Tarquin

Hi Tarquin

Fix has been added to such messages as well.

Best Regards,
Victor

Thank you, I appreciate that