2243 comments found.
1. How do I remove the bed icon?
Your ticket system isn’t working as well
I have some concerns, but I can’t send in ticket
There was some maintenance work being carried out on our support portal, which has now been completed. You can now open a support ticket with your issue at our support portal https://support.qdocs.net , so our technical support team will help and solve it.
Still can not submit a ticket
Are you guys deliberately frustrating ticket submission?
We’re sorry to hear you’re still unable to submit a ticket on our support portal. So if you’re still unable to open a ticket on our support portal, please email us at support@qdocs.net with the details of your issue, and our support team will assist you there.
Can I generate a barcode from the invoice number, because for the pathology department, it’s very important? If yes, then how can I generate it? or When will you add it? or Can you provide customised work like that? Then what are your fees? Thanks.
Unfortunately, there is currently no option available for this feature, and we are currently unable to confirm whether this feature will be included in future updates of Smart Hospital. However, if you would like this functionality now, it can be implemented through customization and if you want customization in then you can contact support by opening a Pre-sale ticket at our support https://support.qdocs.net/. So once we will discuss and review your customization points in detail.
With smart Hospital purchase you will get complete source code so if you want you can customize Smart Hospital for your required features. Smart Hospital built on PHP CodeIgniter framework so any developer who has some experience in PHP CodeIgniter can easily customize Smart Hospital and we provide small customization on availability for we provide small customisations based on the availability of developer resources.
Implementing Offline Mode via PWA
We would like to enhance the Smart Hospital solution to better support clients located in regions with frequent power outages and unstable Internet connections.
The goal is to implement offline-first capabilities for specific modules using a Progressive Web App (PWA) with a Service Worker and automatic data synchronization once the Internet connection is restored.
1️⃣ Context & Objective
Many of our clients experience unstable electricity and frequent Internet disruptions.
Currently, all functionalities depend on a stable cloud connection.
We want to introduce a PWA update so that:
Certain essential modules remain usable offline
Data syncs automatically once the network is back online
No complex local installation is required → users simply install the PWA from the browser (“Add to Home Screen”).
2️⃣ Modules to be Available Offline
We do not want to enable all functionalities offline, only the most essential modules: as opd, ipd, pathology , appointement, etc 3️⃣ Technical Requirements a) Frontend
HTTPS required (PWA won’t work over HTTP).
manifest.webmanifest with app name, icons, colors, standalone mode.
Service Worker with caching strategy:
App shell (HTML/CSS/JS): cache-first
Offline modules (patients, OPD, IPD, appointments): offline-first with sync
API calls: network-first with fallback cache
IndexedDB for temporary offline storage:
patients_offline
consultations_offline
appointments_offline
Background Sync API to send data automatically once online
UI component to show Network & Sync Status
b) Backend
Sync API endpoints:
POST /sync/patients
POST /sync/consultations
POST /sync/appointments
Must handle timestamps & conflict resolution
Security & GDPR compliance: HTTPS encryption, token authentication, local data purge after sync
Logging & audit for synchronization events
c) Quality & Maintenance
Service Worker versioning to clear outdated caches on updates
IndexedDB quota handling & automatic cleanup
Documentation for support team & end users
4️⃣ Expected Deliverables
Files:
manifest.webmanifest
service-worker.js (with Workbox if applicable)
Sync API endpoints (backend) with Swagger/Postman documentation
Offline mode enabled only for the selected modules above
Network & Sync Status screen inside the UI
User guide for offline mode usage
Hello, how are you? I hope you’re okay! I have a few questions.
Is it possible (can I) add additional fields to the records?
When I click on the printer to print some reports, the browser returns a blank file or sometimes a cut-off file, as is the case with the ambulance report. Is there a projected date for this to be fixed?
Is there shift management? In the sense of having a place to record whether or not there were any changes to be reported when the professionals’ shifts are changed.
Is there a projected date for the iOS app to be offered?
Please check following anwsers of your queries -
You can add additional fields in Smart Hospital using custom fields. Please check this https://smart-hospital.in/article/custom-field article to add custom fields in Smart Hospital.
Regarding the report printing issue, we haven’t found such issue in Smart Hospital. However, after purchase, if you face this issue in your Smart Hospital setup, you can contact our support by opening a ticket, and our technical team will assist you and resolve it.
For managing shifts, Smart Hospital includes a Duty Roster module. You can explore it on our demo and also review these https://smart-hospital.in/category/duty-roster articles to better understand how this module works in Smart Hospital.
Currently, the Smart Hospital mobile app is only available for Android. The iOS app is under development. Initially, it was being built as a native iOS app, but due to delays across multiple versions, we have decided to move both Android and iOS apps to Flutter. This will allow us to manage both platforms from a single code base. However the iOS app is expected to be released in minimum around 3 – 4 months, but we cannot provide an exact confirmation at this stage.
We will suggest you to once check our demo at https://demo.smart-hospital.in/site/login and help articles at https://smart-hospital.in/articles , hopefully it will fulfil your needs, and further, if you have any doubts, then open a pre-sale ticket at our support portal https://support.qdocs.in/ , so our team will assist you with more details.
I need system to clinic
Yes, Smart Hospital can be utilised for clinics. Within Smart Hospital, you have the option to enable or disable any modules from Setup > Settings > Modules. This allows you to enable or disable the modules according to your clinic’s specific requirements in Smart Hospital. Also Smart Hospital uses language translation file for text labels, so you can edit or rename side bar menus text or any other text labels from language translation file.
We will suggest you to once check our demo at https://demo.smart-hospital.in/site/login and help articles at https://smart-hospital.in/articles , hopefully it will fulfil your needs, and further, if you have any doubts, then message us and we will assist you with it.
i have some query i check demo that is good , but i not find option to generate a single bill for a patient , in many cases that is requirement like with patient id we can generate a single bill in which all things mention
Please check this https://smart-hospital.in/article/single-module-billing article to understand how Single Module billing woks and you can use the billing module to generate and pay the bill for modules like pathology and radiology and then check the bill summary and print overall bills at once. You can check the patient Bill Summary, where you can check patients overall bill details statements and print all bills overall details at once (OPD, IDP, pharmacy, pathology, radiology, etc.). Please check this https://smart-hospital.in/article/opdipd-billing-through-case-id article to know how billing is done through case ID for IPD and OPD patients in Smart Hospital and also check these https://smart-hospital.in/category/billing articles for billing module. Further if you have any doubts or facing any issue then we provide customer support through our support portal https://support.qdocs.net so please open a pre-sale ticket with your doubts and issues, so our team will help you with more details.
how to setup ZOOM meeting API key
Please check this https://smart-hospital.in/article/zoom-setting article to setup zoom settings in Smart Hospital and Please also once check these https://smart-hospital.in/article/how-to-add-live-consultation-in-smart-hospital , https://smart-hospital.in/article/how-to-add-live-consultation-in-smart-hospital and https://smart-hospital.in/article/live-consultation-1 articles . Hopefully your issue will be resolve further if you have any doubts or facing any issue then for further assistance you should contact to our support. We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
Can you please share https://prnt.sc/ubHFEhqA4wDk .... From where it is coming or how to set it….. Different doctor different Fees for them…. Why TAX is Required filed where TAX is exempt from GST… Should be optional…
For “Doctor Fees” You have to add charges for this and please check this http://smart-hospital.in/article/hospital-charges article carefully. Please also check thishttps://drive.google.com/file/d/1diDcCVbti56pqsTmp1hu904MEzRUz_oN/view?usp=sharing screen recording to add Doctor OPD Charge and further if are still have any doubts then please open a pre-sale ticket at our support portal https://support.qdocs.net/ , so our team will assist you with more details.
Regarding your query “Why is the Tax field required where Tax is exempt from GST? It should be optional…”, we could not find any required Tax field in Smart Hospital, nor in the screenshot you shared. To help us review this further, please provide the exact location in the system where you are facing this issue and share a relevant screenshot. Once we have these details, we will check and assist you accordingly.
Yes got it… Thank you…
I’ve noticed some issues. For example, when a doctor logs in, they can currently view all appointments across all doctors. This should not happen.. Appointments must be restricted to the specific doctor. Each doctor should have their own separate table, since doctors are not typically treated as staff. Additionally, if the doctor’s fee had been linked directly to their profile, the overall process would have been much simpler and less complex.
Great..Thanks… One more thing need to know…. Should Tax be a mandatory field in hospital charges? Should be optional… if required user will use it…. You should also add a group for multiple Tax (GST).. and both (CGST & SGST)will be shown on invoice… That would be perfect I think
For your question, “Should Tax be a mandatory field in hospital charges?” — yes, tax should be a mandatory field, and currently in Smart Hospital, it is a mandatory field. However, we will try to fix this through a patch or in an upcoming version of Smart Hospital.
Regarding “adding a group for multiple taxes (GST), and showing both CGST & SGST on the invoice” — we have plans for this and will try to include it in upcoming versions of Smart Hospital.
Great. Good initiative…. Currently, Only patients can access your Mobile App. Hope it will work Role wise very soon and it would be very helpful…I don’t know you have any plan or not for it…. I am going to purchase very soon… May I know when you plan for the next update?
Smart Hospital Android App admin app is under development and it will take time to release. However if you want it currently so staff will login through app then you can customize your Smart Hospital Android App for admin webview so staff will also login through app but in backed it will run web, for more details about admin webview please contact to our support https://support.qdocs.net/ .
Please note that the current Patient App does not support staff or admin role-based logins. To address this, a separate dedicated app for staff and admin access is planned for future release. However, if you require staff access within the existing app, integrating Admin WebView functionality through customization, as mentioned above, is necessary.
This application is going with our needs.. but one thing our maximum doctors are in commission based.. they are not our employees. Commission based on Patient (suppose a doctor recommend a patient, then doctor will get 5% commission per day or at the patient discharge time), Appointments etc… And doctor can see their own details, commission etc when login. In this situation what will we do… Please help..
presale question: 1, Once the patient got completed exam, is there feature to close the case and move into completed section.
2, For SAAS version is an addon for this script or a new script with SAAS version?
3, Pregnancy for prenatal care
4, Vaccination management
We have replied in you for these points in your pre-sale ticket #9117 at our support portal, so please check and carry on there.
We suggest integrating the FHIR (Fast Healthcare Interoperability Resources) standard into Smart Hospital. FHIR enables secure and standardized medical data exchange (patients, encounters, prescriptions, results, imaging) across facilities and third-party applications. This would support a shared medical record, improve interoperability with other healthcare systems, and prepare the platform for national digital health projects.
Unfortunately, there is currently no support available for FHIR (Fast Healthcare Interoperability Resources) in Smart Hospital. However, we will try to add the FHIR (HL7 standard) feature in upcoming future updates of Smart Hospital.
Thank you for your feedback regarding the FHIR (HL7 standard) integration.
considering the growing importance of interoperability, national digital health projects, and the need for standardized medical data exchange (patients, encounters, prescriptions, results, imaging), we believe that FHIR support will be a major asset for Smart Hospital.
We strongly encourage you to prioritize this feature in your upcoming updates. Its integration would significantly increase the platform’s compatibility with third-party healthcare systems, electronic health records, and government digital health initiatives.
i was thinking with ur product but your system over lap appointment for patient , fix this issue
When a patient books an appointment through the front-facing site, the selected date and time slot is fixed for that patient, so appointment overlaps do not occur in this case.
However, when an appointment is booked through the admin panel (by any staff member), the system allows flexibility in managing slots. This means the selected slot can be changed/rescheduled if required, which may sometimes result in overlapping appointments.
Further if you have any doubt then please open a pre-sale ticket at our support portal https://support.qdocs.net/ , so our team will assist you with more details.
this is SAAS version or not?
Smart Hospital currently doesn’t have an SAAS version; however, we are working on its SAAS version, and it will take time to release and is expected to take a minimum of 6 more months to release (but don’t consider it as a final date).
add vaccination schedule
Thanks for your suggestion and if we get sufficient requests for this feature, then we will try to add it in upcoming future updates of Smart Hospital.
Vital sign is the first important info that Doctors need to see but in the script it is hidden in the last. this info must be implemented into the appointment page.
In majority of hospitals, patients make the payment at the reception and then proceed for their consultation, during which vitals are taken. For this reason, Smart Hospital currently provides the option to add vitals at central place in opd, ipd or profile.
However, in some hospitals, vitals are recorded at the time of payment or during OPD creation, before the patient doctor consultation. Unfortunately currently, Smart Hospital does not have an option for this. But we are planning to introduce a feature that allows vitals to be added while creating the OPD.
Let’s add this fast and all your cust6would love
How to set Doctor Fees?
You have to add charges for this and please check this http://smart-hospital.in/article/hospital-charges article carefully. Please also check this https://drive.google.com/file/d/1diDcCVbti56pqsTmp1hu904MEzRUz_oN/view?usp=sharing screen recording to add Doctor OPD Charge and further if are still have any doubts then please open a pre-sale ticket at our support portal https://support.qdocs.net/ , so our team will assist you with more details.
Please who adds Lab Investigation ?
In Smart Hospital, while Pathologists and Radiologists typically manage Lab Investigations, you can grant certain permissions such as viewing Lab Investigations to other staff roles as well by using the Roles Permission module Please check this https://smart-hospital.in/article/roles-permission article for Roles Permission and Please check these https://smart-hospital.in/category/ipd-in-patient articles for IPD workflow and these https://smart-hospital.in/category/opd-out-patient articles for OPD workflow in Smart Hospital, and also check these https://smart-hospital.in/articles articles to understand how each module works in Smart Hospital.
However in Smart Hospital when Receptionist add a patient then patient go to Accountant/Cashier for billing and Accountant then create his OPD and then patient go to to Doctors and then doctor prescribe medicine and pathology and radiology test whichever needed by adding a prescription and then patient go to billing where Accountant accept their payments by prescription id for lab tests and then patient go to Pathology where Pathologist take their samples and then give patient his test reports. For more details please check this https://drive.google.com/file/d/1QkVSmdpiQQb_yPGmCFdHyl2Rbhv-z8Xe/view?usp=sharing screen recording for work flow of Smart Hospital.
Please check this https://smart-hospital.in/article/how-to-add-patient-pathology-test-report-in-smart-hospital article to understand how Lab Investigation entries get there. Please also check these https://smart-hospital.in/category/pathology and https://smart-hospital.in/category/radiology articles to understand how Pathology and Radiology modules works in Smart Hospital.
In Pathology/Radiology module if any patient come from same hospital IPD/OPD for pathology test then you should enter prescription no. so system will automatically fetch patient name, test details from prescription no. then further proceed for test billing and report preparation. In other cases like outside hospital or independent patient you should enter new patient details and further start adding there test details then further proceed for test billing and report preparation.
Further if you have any doubt then please open a pre-sale ticket at our support portal https://support.qdocs.net/ , so our team will assist you with more details.
Hi, Since you’re talking about TPA, why not consider adding the TPA report and include the option where patients’ invoices could be sent to their insurance company for coverage or payment of the invoice? On this topic, I have a question: how would it work if the patient needs to pay 60% of the invoice and the insurance covers the remaining 40%? Can this be configured this way?
Unfortunately currently there is no such feature aviliable for this in Smart Hospital but we will try to add it in upcoming updates of Smart Hospital.
please I can not find the auto update in my system update to update from 5.0 to 6.0 . I need your support, thanks
Unfortunately, the auto-update feature is not available for updating Smart Hospital from version 5.0 to 6.0. This is due to the introduction of the new Multibranch addon, which required significant changes to the database. As a result, a one-click auto-update is not possible for this version. You will need to perform a manual update and further if you will face any issue then you can contact to our support. We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
Okay, I wish to update this myself, please how do I go about it without losing my Data inside my database. Thanks
On version update, there will be no data lost from your database, however, we always strongly recommend taking a complete backup of your files and database before updating. This ensures that, in case of any unexpected issues during the update process, your data remains safe and can be restored without loss. For more details please contact to our support.We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
What’s the meaning of TPA
In Smart Hospital you can use TPA (Third Party Administrator) module as for insurance module. Which provides you different rates for charges based on your insurance company. To know more about it please check these articles https://smart-hospital.in/category/tpa-management .
TPA is Third Party Administrator module and you can add insurance company in TPA Management module and add charges as per your insurance company from Setup > Hospital Charges. Further if you have any doubts then please contact to support. We provide customer support through our support portal https://support.qdocs.net so please open a support ticket with your issues, our technical support team will help and solve it.
Thanks
Does it support PHP 8.2 now?
Sorry, but Smart Hospital ( latest version 6.0) currently only supports PHP version 8.1. Support for PHP 8.2 will likely be available in the next update.
Can we have the v6.0 changelog?
You can check Smart Hospital version 6.0 changelog at https://smart-hospital.in/article/version-6-0 .
Sir can you provide us Changelog V6.0 ?
You can check Smart Hospital version 6.0 changelog at https://smart-hospital.in/article/version-6-0 .
