8482 comments found.
Hello, please answer the pre-purchase questions, and excuse me for the large number of them 
1- Where are the uploaded files and texts stored? Is the storage on your servers, or can the solution be self-hosted on my own server?
2- Is any processing performed outside my server (such as calling cloud APIs)? If yes, which external services are used and in which regions?
3- Are my data used for training your models or third-party models? And is there an option to completely disable this?
4- What are your data retention and hard-delete policies? Do you support full export of the data in an open format?
5- What security layers are in place (encryption at rest and in transit, access logs, fine-grained permissions)? Is there technical documentation covering this?
6- Is the source code available (or licensed) so that I can modify and deploy a customized version? What type of license applies?
7- What extension points are available? Do you provide hooks/events or a plugin layer to add features without altering the core?
8- Does the backend support adding tables and custom fields dynamically without breaking future updates?
9- Is there a stable API (versioned REST/GraphQL) that allows me to integrate with external systems and import/export data (CSV/Excel) both via the UI and API?
10- How easy is it to replace or configure the OCR provider and the semantic search engine (Embeddings/Vector DB)? Is this configurable, or does it require deep code changes?
11- Does the system support highlighting search results inside PDF files based on text coordinates? If not, what would be the approximate effort to add this?
12- If I request custom features, can they be separated as independent modules so updates won’t affect them? What is your backward compatibility policy?
Hello, @FirstOne1,
Thank you for your interest in Magic AI
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right) https://codecanyon.net/user/liquidthemes . This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Done
Thank you!
very good ！
Hello wodertime,
Thank you so much for your positive feedback! We’re thrilled to hear you’re enjoying MagicAI.
If you ever need any help or have suggestions, don’t hesitate to reach out.
Best Regards,
Team MagicAI
Can I run Ai Chat Pro with Perplexity Sonar Pro & Ai wrting with the Chat GPT 5 API at the same time? While Default API is Chat GPT?
Hello bfact2015,
Yes, You can use both Perplexity’s Sonar Pro and the GPT-5 API for AI writing simultaneously, while the default API remains set to ChatGPT.
Best Regards,
Team MagicAI
Does magicai have coinbase payment gateway?
Hello, @axofyaiwebsite,
Magic AI is fully compatible with “Coingate Payment Gateway”.
Best Regards,
Team MagicAI
But I’m looking for coinbase and I saw some php files named coinbase in payment gateway file
Hello, @axofyaiwebsite,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new, providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Done
Thank you!
I see you have social media suite, can i also use this script as a Vcard saas for digital cards?
Secondly does Ai chatbot for whatsapp and telegram need a paid Api to function?
Hello, @AlienRavenWares,
Thank you for your interest in Magic AI
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right) https://codecanyon.net/user/liquidthemes . This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
where can i find all the add on or themes you sell ?
Hello, @kavirizki86,
You can find and purchase the extensions from the Marketplace of your Dashboard: https://postimg.cc/3k77kRFw
For pricing details, check out our extensions shop here: https://liquidlabs.uk/shop-extensions/
Best Regards,
Team MagicAI
“Does the Live Customizer work on the front end?
Hello youngaurelus,
Live customizer only works with backend.
Please refer to the official documentation here: https://docs.magicproject.ai/live-customizer/
Best Regards,
Team MagicAI
Hello author, I bought a regular script from you in September 2023 and never used it after I found out that I needed an extended one, so would I still be able to get a refund for the regular one that I purchased, because now I want to buy an extended one and already in my cart? Also, will you be able to assist me with some setup, since I’m not a coder or tech-savvy? Can it be hosted on a shared hosting? Thanks, your quickest response will be appreciated
Hi there,
Thanks for your interest, once you buy the extended license please send Envato an email – and they will take care of the refund of regular license.
Yes, MagicAI can be used on the shared hosting. And feel free to submit a ticket whenever you need help.
Warmest Regards.
I have a question: It’s possible to limit user having access to Social Media Suite without a plan. Cause i see the other tools but not Social Media Suite. Cause i have a plan for this matter. Thank you
Also can we have Youtube inside Social Media Suite
How can i import new tem[plate design inside Creative suite for the users?
Could you please submit a ticket? We’d love to assist.
I open the ticket ##52695
Hello, @youngaurelus,
I can confirm that we’ve received your support ticket (#52695) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
Hello, in new update RTL mode, it doesn’t work properly when you want to use the menus or view your profile. Please check the problem and fix it in the next update.
Hello charon24,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new, providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Hello,
Your support portal is not allowing me to update my ticket.
After I click on update button, it is giving the following error.
This page isn’t working If the problem continues, contact the site owner. HTTP ERROR 406
Please, kindly help me fix this issue.
Please kindly submit a new ticket, and we’d love to assist you.
Do you have any plan to implement the Microsoft AI Diagnostic Orchestrator, or can I access it at this moment?
Hello bfact2015,
Thank you for your inquiry. The implementation of the Microsoft AI Diagnostic Orchestrator is on our roadmap, with integration into Magic AI scheduled for a future update.
Best Regards,
Team MagicAI
AI AGENTS? when will the option to create and manage AI Agents be part of this? Does it support API?
We’re already working on
Hi Author, I have a query. Do you have any documentation explaining how to migrate from a different platform? As I am using one and want to move to your platform. Kindly let me know so I can proceed with the purchase. Thankyou
Hello, @altaf176,
Thank you for your interest in Magic AI
For detailed guidance on the migration process, please consult the Magic AI Migration Tool documentation: https://docs.magicproject.ai/magicai-migration-tool/
Best Regards,
Team MagicAI
What are all the platforms that the social media scheduler work with? Anyway to generate post for realtors using pictures of homes which is uploaded and post them on Facebook and more? Primarily platforms that the people in the USA use?
Is there any niched down use cases of your magic ai that I can review?
Hello, @destinjones123,
Thank you for your interest in Magic AI
The Social Media Suite Extension allows you to automatically publish AI-generated content to your favorite social media platforms—boosting engagement and saving time. Currently supported platforms include:
- ✅ X (Twitter)
Please refer to the Magic AI documentation here: https://docs.magicproject.ai/social-media-suite-setup/
Best Regards,
Team MagicAI
Hello, @destinjones123,
We’ve added TikTok support to the Social Media Suite Extension as well.
Best Regards,
Team MagicAI
Please process ticket #52592
Hello, @Bricou,
I can confirm that we’ve received your support ticket reply (#52592) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
Hello,
Do you have any plans to build an AI-driven agentic blog automation system with integrations to external websites?
The idea would be for AI to:
Generate blog posts based on branding guidelines, SEO strategy, and keywords.
Optimize for SEO ranking.
Publish autonomously on websites, following a user-defined schedule or timeframe.
Hello entroz,
- WordPress Integration: Automatically publish your AI-generated blog posts directly to your WordPress site. This extension ensures a seamless, hands-off publishing process.
- SEO Enhancement Tools: Optimize your content for search engines directly within Magic AI. Our built-in SEO tools help your blog posts achieve better visibility and ranking.
Learn more: https://docs.magicproject.ai/wordpress-integration/
Learn more: https://docs.magicproject.ai/seo-tools/
Have a different feature in mind?
We’re always looking to improve. To submit and track your ideas, please post them on our official community feature requests board: https://community.projecthub.ai/c/feature-requests/5
Best Regards,
Team MagicAI
Something autonomous and easy integrations to other websites like your External Chatbot.
Examples:
https://verbite.com/ https://seobotai.com/ https://www.blazlyseo.com/Hello entroz,
You can write it as a feature request, To help us track and consider your idea, please submit it as a feature request on our community page here: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Do you guys plan to add Google Nano Banana Api?
Hello, @youngaurelus,
Yes, it is already in our to do list and it will be available soon with the upcoming updates of the Magic AI, Please be patience and stay tuned.
Best Regards,
Team MagicAI
Hi there,
Nano Banana (Gemini 2.5 Flash Image) is already integrated with 9.4 update. You’ll see the new update on your dashboard very soon.
Cheers, TeamLiquid
Yes Yes! I’ll check ! Thank you!
You’re Most Welcome!!
If i buy an extension in your marketplace (with 6 months support).
Am i able to update the items when an update is available after the 6 months period?
There are some chitchat that you have to renew the license to update the extension?! For support i understand, but not for updates right?
And where can we find/see the new external chatbot v2?
Hello VanderChoice,
Yes, you will still be able to get the update even after the item’s support period has expired.
You can test the external chatbot in our live demo and find more information about it through the links below:
- Live Demo: https://demo.magicproject.ai/dashboard/chatbot
- Product Description: https://liquidlabs.uk/product/external-chatbot/
- Documentation: https://docs.magicproject.ai/external-chatbot/
Best Regards,
Team MagicAI
Thanks. But this is the v1? I was refering to the v2 mentioned on the product page and in the marketplace.
Of the 9.4 update.
Hi there,
The latest update isn’t fully public yet, but you’ll soon be able to try the new external chatbot and inbox once our demos are updated. We recommend checking back tomorrow to explore and test all the latest features in action.
Cheers, Teamliquid
an I set up the Hungarian language for the chatbot? I would like to train it using my FAQ. This is a pre-sales question, I don’t want to create a ticket.
Hello, @fiberhost,
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right). This will allow our support engineers to review and assist you accordingly.
For further information, please refer to the Magic AI documentation here: https://docs.magicproject.ai/how-to-train-chatbot/ & https://docs.magicproject.ai/chatbot-training/ & https://docs.magicproject.ai/external-chatbot/
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
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