8475 comments found.
Hello, I haven’t got version 9.4 in backoffice yet.
Hello, @Bricou,
We haven’t released the auto-update yet, but it will be available soon.
Best Regards,
Team MagicAI
Great
Thanks
Hello, I purchased AI Video Pro yesterday, but it’s not working properly. I also added the Fal AI API key. Yesterday, I created a video, but it’s still processing, and my Fal AI credits are already deducted. What could be the problem?
Hello, @youramosofficial,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new, providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Hey, could you please check ticket #52753
Hello, @workservermc,
I can confirm that we’ve received your support ticket reply (#52753) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
could you please check again 
i’m in hurry..
I am interested in getting the extended license. I have 2 questions:
1. What are all of the APIs that I need to sign up for to connect your software?
2. Can you do custom work, for example adding a crypto payment?
Hello, @NerdCommerce,
Thank you for your interest in Magic AI
1. Which AI Tool Uses Which API, please refer to the documentation here: https://docs.magicproject.ai/which-ai-tool-uses-which-api/
2. Yes, we do take custom work as well. Would you please send us an email via profile page. Thanks for your cooperation.
Best Regards,
Team MagicAI
“I’m getting this error during installation. It gave this error — can you help me?”
You reached activation limit on development enviroment of this license.
Hello, @saniykslc91,
I have reset your purchase code, please re-register the Magic AI again with the same purchase code on your desired domain and let me know the result.
Best Regards,
Team MagicAI
When do you intend to upgrade the project to Laravel 12 because it has major improvements that the script currently lacks and we are facing major problems with the slowness of the script. It needs to be updated to the latest version of Laravel.
Hello, @mustafa1elsaid,
Thank you for taking the time to provide your suggestion regarding our platform’s performance.
Our initial internal checks indicate that the system is operating within normal parameters with no degradation in speed detected. However, we take all user reports seriously.
To conduct a thorough investigation, we request that you formally log this matter with our technical support team via our support portal. Please provide a detailed description of the issue and any supporting evidence, such as screenshots or a video recording. This will enable our engineers to assist you promptly.
Regarding your proposal for an enhancement, we kindly ask that you submit it as a formal feature request on our community platform. This ensures it is documented and reviewed by our product development team alongside all other user suggestions: https://community.projecthub.ai/c/feature-requests/5
Best Regards,
Team MagicAI
I noticed that finding strong and available domain names in the AI space is becoming more and more challenging. Since your SaaS is focused on AI tools, I thought I’d share a domain idea that could be a great fit: SmartAIGenerator.com. It combines strong keywords (Smart + AI + Generator), is easy to remember, and highly relevant for content generation tools. Just putting it out there in case it inspires your branding journey!
Hello, @oussamath,
Thank you for your interest in Magic AI
To help us track and consider your idea, please submit it as a feature request on our community page here: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Hello,
How much does it cost to install?
Is PWA for mobile included?
Thank you
Hello, @epworld,
Thank you for your interest in Magic AI
Get MagicAI up and running effortlessly with our expert installation service. Please refer to the site here: https://liquidlabs.uk/product/magicai-installation-config/
We have mobile application as well, Mobile app is only for the existing users, it’s not something open to public.
Best Regards,
Team MagicAI
queestion where did the external chatbots go to? I had bought it when you first came out with it but now that’s its saying my support is expired i’m not even seeing it on my sidebar anymore? Did you guys move it’s location? if so how do i get to it?
nevermind i just reinstalled a fresh copy and i can use it now.
Glad it’s fine now
Post sale question : 1. Can we integrate own api services that are openai compatible by changing baseurl. ( this is a must feauture as it helps us to use cost effective api rather than limited by popular api providers you have given ).please consider this 3rd party api integration in next update.
2. Ai agents and browseruse , can we expect this in next update ?
3. workflow builder like n8n , can we expect feature like this in upcoming updates. so that user can create his own end product and use it until he takes subscription like that.
4. custom 3rd party api with openai compatible for image generations , video generations , please add this so that we can add baseurl , own api key .
i dont know why point number 1,4 is still not availbe in version 9 , for any developer custom api is eveything to save api costs.please look into it.
please answer these questions as these are important features for me to buy this script.
We can see that you’ve purchased MagicAI and congrats on it! Feel free to submit a ticket whenever you need and we’ll be more than happy to assist.
Hello, My site is saying I’m uptodate with v9.0 yet i see 9.2.0 is available. after update i see Oops! An Error Occurred The server returned a “500 Internal Server Error”. i dont see Veo3 please help
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best regards, Team MagicAI
i brought extended licence and apply refund for regular licence still u didnt approve so kindly approve it thank u
Sure thing
still not got any refund please do it
Question, what API is used for the AI image editor? Regards
Hello, @dancuencavr ,
The AI Image Editor utilizes the following API services:
- Freepik
- Novita
- Clipdrop
A detailed mapping of each AI tool to its respective API is available in our documentation: https://docs.magicproject.ai/which-ai-tool-uses-which-api/
Best Regards,
Team MagicAI
Hello, @dancuencavr,
Additionally, we’ve just added nanobanana.
Best Regards,
Team MagicAI
Thank you!
You’re Most Welcome!!
Hello, please answer the pre-purchase questions, and excuse me for the large number of them
1- Where are the uploaded files and texts stored? Is the storage on your servers, or can the solution be self-hosted on my own server?
2- Is any processing performed outside my server (such as calling cloud APIs)? If yes, which external services are used and in which regions?
3- Are my data used for training your models or third-party models? And is there an option to completely disable this?
4- What are your data retention and hard-delete policies? Do you support full export of the data in an open format?
5- What security layers are in place (encryption at rest and in transit, access logs, fine-grained permissions)? Is there technical documentation covering this?
6- Is the source code available (or licensed) so that I can modify and deploy a customized version? What type of license applies?
7- What extension points are available? Do you provide hooks/events or a plugin layer to add features without altering the core?
8- Does the backend support adding tables and custom fields dynamically without breaking future updates?
9- Is there a stable API (versioned REST/GraphQL) that allows me to integrate with external systems and import/export data (CSV/Excel) both via the UI and API?
10- How easy is it to replace or configure the OCR provider and the semantic search engine (Embeddings/Vector DB)? Is this configurable, or does it require deep code changes?
11- Does the system support highlighting search results inside PDF files based on text coordinates? If not, what would be the approximate effort to add this?
12- If I request custom features, can they be separated as independent modules so updates won’t affect them? What is your backward compatibility policy?
Hello, @FirstOne1,
Thank you for your interest in Magic AI
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right) https://codecanyon.net/user/liquidthemes . This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
Done
Thank you!
very good ！
Hello wodertime,
Thank you so much for your positive feedback! We’re thrilled to hear you’re enjoying MagicAI.
If you ever need any help or have suggestions, don’t hesitate to reach out.
Best Regards,
Team MagicAI
Can I run Ai Chat Pro with Perplexity Sonar Pro & Ai wrting with the Chat GPT 5 API at the same time? While Default API is Chat GPT?
Hello bfact2015,
Yes, You can use both Perplexity’s Sonar Pro and the GPT-5 API for AI writing simultaneously, while the default API remains set to ChatGPT.
Best Regards,
Team MagicAI
Does magicai have coinbase payment gateway?
Hello, @axofyaiwebsite,
Magic AI is fully compatible with “Coingate Payment Gateway”.
Best Regards,
Team MagicAI
But I’m looking for coinbase and I saw some php files named coinbase in payment gateway file
Hello, @axofyaiwebsite,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new, providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Done
Thank you!
I see you have social media suite, can i also use this script as a Vcard saas for digital cards?
Secondly does Ai chatbot for whatsapp and telegram need a paid Api to function?
Hello, @AlienRavenWares,
Thank you for your interest in Magic AI
To ensure your inquiries are addressed promptly and efficiently, we kindly ask that you submit your questions via the contact form on our profile page (located at the bottom right) https://codecanyon.net/user/liquidthemes . This will allow our support engineers to review and assist you accordingly.
We appreciate your cooperation and look forward to assisting you!
Best Regards,
Team MagicAI
where can i find all the add on or themes you sell ?
Hello, @kavirizki86,
You can find and purchase the extensions from the Marketplace of your Dashboard: https://postimg.cc/3k77kRFw
For pricing details, check out our extensions shop here: https://liquidlabs.uk/shop-extensions/
Best Regards,
Team MagicAI
“Does the Live Customizer work on the front end?
Hello youngaurelus,
Live customizer only works with backend.
Please refer to the official documentation here: https://docs.magicproject.ai/live-customizer/
Best Regards,
Team MagicAI
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