801 comments found.
dual screen support?
What do you mean, please?
have pos Machin two display. customer display and cashier display. dual display show pos screen.
Yes it has both POS and customer screen
i just test your demo site and i see in the POS order when post operator want to add new customer, there is a lot of question to be required filled in (red star sign), can this process be simplify by only adding customer name, and the other field can be ignored to increase the pos performa speed process, also the phone number of customer here is so private to ask customer, so can i make it not required in customer add process? Thanks!
Yes, just a little bit of customization is required, but it is possible.
i did a test on the different outet price like u said.. it worked at first but later resets on its own..
Hi, it happens because our demo data resets every 12 hours. Thanks!
great… can i think it better if you can add multiple receiving to all cashier not just one..♂️
You can add an unlimited counter in the system that will work as a receiving counter
Hi team, please check Ticket id :IPM #470
ok
Any update on Ticket ID: IPM #488?
I’m still waiting for assistance in resetting or deactivating the license associated with my previous installation, so I can proceed with the setup on the new server. Our restaurant sales are currently on hold until the license is reactivated
Your ticket is showing that it was resolved long ago, and it is closed https://prnt.sc/RWlujCsFtP0w
I am planning to move from Foodking to this one. Can this app fully support the data migration there? What will be missed when transferring the data? Do you support black skin that reduces the light to the eyes? Can you add this feature in the next release?
Hi, Data migration is possible for items and others. We will think about dark mode. Thanks!
Can you be more specific about data migration? I also have more than 700 orders and transactions running until now. Can that data also be migrated when I move?
Also, can I install this app and run it well on a device that does not require internet? Offline system
Sorry that the order data can’t be migrated here because of the structural difference. Yes, you can install it on a PC, but for the license verification, you will need to connect to the internet at the time of installation only.
cant one outlet have two counters?
Yes it can have
I have 1 question before buying the product. Can your pos system charge for time. For billiards, karaoke model for example. In my country, billiards playing time is charged by the hour. For example 1 hour 5 dollars. Can your system? Thanks for reading
Sorry that it is not available in our system, but we can add this feature as a customization. Please contact WhatsApp: +88018123391633
Hi team, please check Ticket id :IPM #437
ok
Hi mate, please reply to my ticket.
ok
Please response.
Hi there, Stay there please, team on support.
Hi, please reply to my ticket.
ok
Your support team is not responding to my ticket.
Hi there please stay on ticket portal , team on ticket portal
Thank you.
wc
for example, the lunch box sauce packets for fried rice dining table are not provided. but are provided delivery in that case, how do you make the recipe separately?
Sorry that we don’t have this feature. Please contact WhatsApp: +8801812391633 for customization
ok
thanks
i kindly request you to fix the table reset error as soon as possible
Did you create any ticket for it?
no, i will do it.
ok
The Reset Table button is very risky because once it’s clicked, all active running orders on that table are deleted instantly without any extra verification or reason logging. For example, if I have 10 active orders and accidentally click it, everything will be erased immediately, which could cause losses or tracking issues. Likewise, if there is a dishonest waiter, they could press this button to delete all orders without anyone knowing. There should be an additional verification step (PIN or password or manager approval) before allowing this action, or at least it should be logged in the activity records (logs) with the username, time, and reason.
Hi there, we are thinking something doing the verification password on this action, we will do it in the next release
This is extremely critical — the whole system’s operation could be compromised if this remains as it is. You should implement the password verification for this action as soon as possible, not wait for the next release. This cannot be postponed because the system loses its reliability if such a risky feature is left unprotected. It’s urgent to address this immediately.
We are on it
good day, great software, but you said differet price for outlet wise, but the price for an item is the same for all branch..
You can change the price in outlet edit option.
great, ill test on ur dem now.
Great! i’ll test on demo now.
ok
idid a test on the different outet price like u said.. it worked at first but later resets on its own..
Yes, the database of demo resets every 12 hours.
Hello team, after the update of our website, too many bugs appeared, like login settings not working, list of expenses errors, list of sales, add food menu, and list of purchase items. We have already sent our FTP account. Please check all bugs and errors.
Hi there, We did not get these types of issues from our existing customer, maybe something is wrong durring the update of the version, we will check it soon thanks.
Please check ticket id:IPM #437. Your support team is not responding.
Please after message we fixed it
Thank you.
wc
check ticket
yes
check
9d0748
code
Please don’t share your opt here. thanks
Any update??
Hi there team will assist you soon
Hopefully team fixed your issue, thanks
Can you check this ticket number Ticket ID : IPM #437? Your support team is not responding; There are many errors on our website.
team is going to check
Yes, we fixed the issue
why cant i purchase the 7.6 update?
Hi there, Tomorrow team will check your issues, we are closed today
ok
thanks
it isn’t mentioned in the payment that support will be provided based on giving stars. if you provide good support, you wont get bad stars
I informed you I was on my lunch break when only for 20 mins. But you didnt allow me to take the lunch and put a 1 start review, is it reasonable?
5 stars right now
Hi there, Tomorrow team will check your issues, we are closed today
the transaction is not showing in the register what should i do?
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
plz cake ticket
ok
