801 comments found.
I am trying to install software, but it gives an error during verification: “Purchase Code or Username is not valid!”
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
Then I try to create a ticket it shows suppor Purchase information is not valid!
Please provide valid information there, also check the item category you selected iRestora PLUS Multi Outlet
I am trying to install software, but it gives an error during verification: “Purchase Code or Username is not valid!”. Then I try to create a ticket it shows support has expired. Kindly reset my purchase code. There were no previous installations done.
Please contact WhatsApp: +8801812391633
Thank you very much for resolving the issue.
You are most welcome.
Holle Purchase Code or Username is not valid!
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
am having a problem using my Purchase Code for installing the app and for creating a ticket
What is your ticket no please?
cant create one, it shows error Purchase Information is invalid
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
i cant create a ticket as my purchase code is not working! i entered all my data correct
Ticket ID : IPM #452
Please check ticket reply
Hello I tried installing the restora app and my licence gives purchase code username error
Please open a ticket on our support portal: https://helpdesk.doorsoft.co The support team will assist you.
Your ticketing system hangs, it only shows the loader for along time then it feezes.I shared my cpanel details through mail, you may create an automatic way that creates a ticket out of emails. Please assist me.
Let’s us check the portal
Now the ticket U.I loads, but it shows an error of purchase information is not valid, can you please share an email I share with you the db & c-panel details, you sort it once and for all.
I am still unable to create a ticket.
Sure I just sent quoted you and this conversation.
The subject of the email is Cpanel Details
Yes we got it but it is holiday here , please wait
Hi there, We’ve fixed your issue. The problem was with the .htaccess file, either it was updated incorrectly by you or it was the default one from cPanel.
Thank you for this and I will recommend your software to anyone else, till then I am exploring the software and will reach out in case of any issue.
Most welcome
“With the pos_script_v7.3.js file there are issues when printing invoices. I temporarily solved it by replacing it with pos_script_v7.1.1.js, so I recommend reviewing the print code.”
Hi there, We have fixed this issue in the latest version. Please note: if you replace it with the old script, some functions may not work properly because it was for version 7.1, while the current version is 7.6. Hopefully, you understand.
IPM #440 how many days do i have to wait, please?
Hi there, Please check the portal team replied about the issue. thanks
work on the UI please
Thank you for your suggestion. We are continuously working to improve our software, and we will review the user interface again to make it more user-friendly and efficient
presales question: can each outlets have their own items to sell?
Yes, you are correct
can you show me an example in demo link? I try to find it, but I still not easy to figure it out.
Please go to outlet list and then go to edit form, you will get to set your own item for that outlet
1. Is there anyway that counter can be locked on user on 1 browse don’t make it multiuser on 1 counter? Sometimes the order number is not series if there are other user id using same counter.
sorry that we dont have this feature
Hi, does it compatible with any cash drawer & thermal printer? Thanks
Yes it is compatible with cash drawer & thermal printer
nice app!! CAN IT work locally on multiple system with xammp?
Yes it can, you have to create a LAN
come posso personalizzare le dimensione di stampa… a me rimane una riga lunga … di conseguenza sprecco un rottolo di carta
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
I was able to install the file updates but when I update the .sql it gives me error. Can you please help?
The error is related to the DROP PROCEDURE IF EXISTS AddColumnIfNotExists;
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
I already did. But the support takes a long time to come back to me.
I need the system to work now as we are having issues with the old version.
what is ticket id
435
Team is taking care
How do I apply a modifier to a specific quantity of an item, rather than the entire quantity of that item, in a customer’s order?
incase if customer order the 2 qty burger but only one burger wants extra cheese
Hi, this feature was available before, but unfortunately not available now due to a lot of requests from our buyers to remove it. Thanks!
Hi sir, any updates ., New Update when can we expect sir
Coming
Please respond to ticket IPM #425. I have been facing this issue for the past 10 days, and there is still no resolution. So far, I have only received excuses with no concrete action.
Hi there, Yes, we are already connected with you. Please check our chat history to see that it has been 10 days. We have been facing some server issues, and it’s not possible to resolve them quickly using only FTP access. That’s why our team requested to connect with you. We kindly ask for your cooperation with the team.
is there anyway to uninstall the system from one domain to move another ,since the uninstall from the system is not working and my support is finished?. my username and purchasecode works on system update,but when uninstall it says username and code not registered.this is the first time i am trying to uninstall ,so i did not know the system uninstall was not working before my support end.
- just copied this, i have encountered same problem with similar situation
Please contact WhatsApp: +8801812391633
regarding about purchases, why is it there is no received mechanism when we purchase it automaticaly add to the system. It should be first verified on real world scenario. purchases are not actual purchases it needs to be verified or receive it first before adding it to the system.
We made the purchase process simple. Only a big restaurant follows you mentioned long process that can be difficult to explain to our maxixmum buyers. I hope you understand. Thanks!
Yes, I initially expressed some concerns due to the delay, but I truly appreciate the support I received in the end. The team was helpful, cooperative, and managed to provide the solution I needed. I now have a clean and working version of the system, and I’m genuinely satisfied with the result.
They took my feedback seriously and handled everything with professionalism. I highly recommend this product and team — I’m even planning to purchase more licenses for my other clients and friends.
Thanks again, and keep up the good work!
Thanks a lot for your appreciation.
