115 comments found.
I want to manage multiple my project/Product at same place for Knowledge base and support ticket, Is that possible?
Hi there, you can manage multiple project/product at same place. Their are have dynamic input field management in the ticket system. So, I hope you can easily manage it.
I am testing this app and there i a major issue am facing. When a user submit a support ticket to a department, I expect an email to be sent to the staff assigned to that department so they can login and treat, but I am not getting that. Please help
Hi there, We are checking the issues that you faced. Very soon we give you an update. Thank you for using Helpy.
Hi there, We are add this feature. Please download the latest update. Thank you for your patience.
Helpy email setting not working..
Please email us or write us whats the issues. thank you
We identified issues with the email settings and have updated them in the latest version. Please download the updated version. If you encounter any issues, feel free to contact us.
Thank you and best regards.
anyway you can make this use any version of php 8 on my website i have other files using 8.1 but this makes you use 8.2 can you change it for 8.1 or at least any version of php 8 please and thank you
we are sorry for delay. we fixed the issues please download again the latest update. thank you for using heply
anyway in next update you could look at adding Announcement for admins and staff to create Announcement for our clients
hi, thanks for your feedback. we hope very soon we’ll add this features in our next update.
hi i just purchase this item, however I am having this error trying to install this
Php (version 7.2.3 required) 7.4.3-4ubuntu2.20
It looks lke i have 7.4.3 but it require 7.2.3 . Is there a way to make it work for 7.4.3.
Another error was BCMath i have install BCMath with sudo apt-get install php-bcmath
but the error still remain
We apologize sincerely for the delayed response. Upon reviewing, we identified an installation issue that required PHP 8.1, which was inadvertently overlooked by our team. We have rectified this issue and have submitted the latest version for approval. Once approved, you will receive an email notifying you of the new version update. We kindly ask for your patience and await the new version upgrade email. Should you encounter any other issues, please do not hesitate to inform us. We are committed to assisting you promptly.
Thank you for your understanding and best regards.
Does it mean it doesn’t support php 7 anymore. I cannot upgrade my system at the moment so this will be unusable. Please remove the software version supported in Envato to avoid other people purchasing this by mistake. It still say PHP 8.x, PHP 7.x, MySQL 8.x, MySQL 5.x in the codecanyon Software versoin..
Anyway, is there a way i can use this with php7. Thanks
Right now the current version doesn’t support php 7. If you want to use it in php 7, you need to downgrade it. Thank you
i bought your ticket system when i install it it says installed successfully and i click complete but just takes me back to the installer again can you please help me fix this so i can use it
nevermind the folder its installed in has to be called public for it to load after install
Hi there, Please send us mail with server and domain info. We’ll check and fix it as soon as possible. Thank you for buy helpy.
i got it to install but the home page just keeps loading doesnt stop its the only page cant figure out is it due to widgets cause never full loads right away
Hi there, Could you send us the server info! We want to check the issues. Thank you
i can only give domain where its install but its https://equitymc.net/support
also it doesnt take a logo picture made it same size and png just doesnt load
still just keeps loading heres a screenshot https://prnt.sc/6zDfkE8X-ctr
we checked your site url it’s working fine. If any issues please let us know. Thank you
it seems to be working fine now i dont know what the issue was it seems the longer its up faster it loads just weird thanks though
anyway you could add dark mode this would be very nice feature
hi i was looking at testing your product anyway you can add a option in settings to turn of need a image/screenshot to make a ticket
Hi,
When we add the space file in custom fields, I add an image but it does not display.
could you help us to solve the problem?
I also want to know if there is a way to modify the tickets sent.
Best regards, Nacim
Hi there, let us check. than you
Hi, we checked the issues. But no problem was found. It’s working fine. I think some configuration missing. Please check the project root public folder then check storage folder existence. I exist to delete this folder then open the terminal then go to the project root then run this command “php artisan storage:link” after that please check the image display view. I think now it working. If not solved please let us know.
Best regards, Helpy team
Pre sale : hello, it is possible to join xls file to knowledge base ? What is the size of unzip script ? TY
Hi there, yes it’s possible to join file. But need customization. The size of unzip script is 55mb +-. Thank you
It does not write the information entered in the custom fields I created to the database. The custom fields feature only works for adding fields. It does not record information. It does not show the information on the ticket. I am waiting urgent support.
We are already got your mail & checking the issues. I hope as soon as possible we give you feedback. Thank you
Dear Devstarit, I’m waiting for your support for the error 500 that occurs when I create a ticket. I have sent messages many times. You know the subject.
Hi there, we already send you reply mail. Please check it and Please update your application from our latest release. Thank you
Unfortunately after uploading files, install page is not loading. Just showing a loading circle as if it is loading.. Please check and do the needful.
domain: prashnakundali.in
Hi, I think you are not configuring your server. If you share your server access I can check it. Thank you
We can’t find your support email to share our cpanel credentials. Can you please share your email id or support desk details if you have any?
Sent Cpanel Details through your profile contact form. Please check the same and do the needful at the earliest. Thank You
ok, let me check
Is it possible to allow support tickets to be submitted without logging in with your system? So, a user could submit a ticket without logging in.
Hi CygnetMidwest, At this time this feature not available. If you want it possible to implement that feature. Also we can implement this feature. Thank you for your interest.
Greetings, please I need help for the installation because when I finish the installation the system remains blank.
Hi there, We are really sorry for late reply. Please send us a mail with your server details. I hope we are very soon fix your problem. Thank you
Thank you for your interest. This feature is not available in our current version.
Before i buy this script, Could you please explain ? Can you change some field and function for this? Example when i creat new ticket can choose the date or not?
Yes, we can. We can make all kinds of changes according to your needs. Thank you for your interest.
Bro, could you please check your email
Hi, Hope you’re doing well. Every thing needed features for my my business was already included. I would like to know, can we use for multiple products, (we have different software and products). When user try to submit tickets, they need to choose product.
Thank you.
yes, you can use our HELPY system for multiple products. In our HELPY system, When users try to submit tickets, they can choose the product. In our system have custom fields feature. Using custom fields you can add any kind of field to the ticket support system.
Thank you.
Not working with SSL!
It’s not our script problem. It’s your domain or hosting problem! Thank you.
