Code

Helpy - Knowledge Base Ultimate Ticket Support System

Helpy - Knowledge Base Ultimate Ticket Support System

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Overview

Create your own ticket support website with this script. You can create a site like the most popular knowledge base help ticket support sites. Helpy is built on top of Laravel. Very easy to set up with a friendly built-in installer.

Demo

Url: Demo Link
Admin login : admin@demo.com / 12345678
Agent Login : agent@demo.com / 12345678
Client login : user@demo.com / 12345678

Features of Helpy

  • Unimited Support Tickets
  • Unlimited Departments
  • Dynamic DataTable with filters
  • Ticket Reopen & Re-Assign
  • Texteditor File Manager
  • Ticket Custom Fields with File Attachment
  • Email notification
  • Live notification system
  • Unlimited Staff Members
  • Add, remove & edit Knowledge Base in different departments
  • Add, remove & edit different departments
  • Forgot Password
  • Open, Pending, Close & Replied Status for Tickets
  • Admin, Staff & User Profile
  • Powerful Admin Panel
  • Fully functional Dashboard
  • 100% Responsive for Mobile
  • User Role Permissions
  • Members can change their name, email and password
  • Upload Avatar
  • Change password
  • Secure Bcrypt password hashing
  • Bootstrap
  • Font Awesome & Line Awesome

Change Logs

Version 1.3.6 – September 03, 2022

[Update] Just Dependency Updated.

Version 1.3.5 – July 04 2021

[Fixed] [Fixed] Install Database config solved.

Version 1.3.4 – April 27, 2021

[Fixed] Email Configuration issue fixed.

Version 1.3.3 – April 24, 2021

[Fixed] Email Configuration issue fixed.
[Fixed] Notifications issue fixed.
[Added] Optimized application.

Version 1.3.2 – January 04, 2021

[Fixed] Gmail SMTP fixed, now working.
[Fixed] Ticket add & reply, sometimes email send fail bug fixed.

Version 1.3.1 – September 23, 2020

[Added] Email Test notification in email setting.
[Fixed] Ticket Comment reply bug fixed.

Version 1.3 – 15 September, 2020

[Added] Added dynamic Custom Fields in tickets. (File Attachment, Select option, checkbox, radio).
[Added] Added File Manager. Now easily users can attach files in text-editor.
[Added] Admin can add new Customer from admin panel.
[Fixed] Fixed Dashboard bugs.
[Fixed] Fixed Text Editor File/Image uploads 

Version 1.2.2 – 10 August, 2020

[Fixed] Fixed staff's ticket list bugs 

Version 1.2.1 – 16 May, 2020

[Fixed] Fixed user ticket list & Datatable bugs 

Version 1.2 – 01 May, 2020

[Added] Dynamic <strong>DataTable's</strong> with department/category & date range filter.
[Added] Ticket <strong>Reopen</strong> system.
[Added] Ticket <strong>Re-Assign</strong> to a specific department.
[Fixed] Fixed some bug 

Version 1.0.1 – 12 April, 2020

[Added] 'Add New Ticket' and 'Knowledge' menu in User dashboard.
[Fixed] Bug fixed in admin panel 'All Tickets' page.
[Fixed] Bug fixed in admin panel 'Add New Knowledge Base.
[Fixed] App Debug false. Error debug page disabled. 
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