3931 comments found.
tikcet #23437
Sure, all of your tickets in regular support response time by our team.
It is very annoying that every link (backend and frontend) opens a new tab. Please release a code snippet to force all links to open in the same tab, or give alternative solution. It’ll be appreciated. Thank you
Hi, it is not for all links. Please send your suggestions in CRM to have a history and consider them.
I hired a developer from Fiverr and he installed rocket lms but it doesn’t work at all, even the admin page is not responding. According to him, this site won’t work at all without additional plugins. Is this true?
Hello,
The product is functional without the plugin bundle.
The plugin bundle is for adding new options to the product.
You can contact our team in CRM to review your problem.
Regards.
Please respond to ticket number 23416 as soon as possible.
why are there no instructions for installing it how do i install it if there are no instructions please reply to my ticket
Please make sure to check the product documentation. It includes installation instructions.
please check ticket number 23416
Sure, it will be checked by our support team.
What are the procedures in place to prevent content piracy?
Hello,
We considered several approaches.
For example, we have a feature in the plugin bundle called “Secure Storage”. By using this option, videos will not be downloaded.
Also, we added an option for YouTube content sharing protection in the upcoming update.
Another method is also planned for the subsequent 2 or 3 updates.
Regards.
Few questions:
1. If I purchase extended license of rocket lms will I get all the products like app, theme builder & plugin bundle?
2. Also can we re design the inner pages like course detail page, instructor/organization profile page etc using the theme builder or it’s just for main home page?
3. Also in the marketplace will instructors/organization have the ability to to build landing pages for there own courses for marketing using theme builder?
4. Can instructors/organization design there own course certificates?
5. Can we sell ad space like banners to the organization/instructors?
5. Is the platform SEO friendly? What is the technology used to build rocket lms?
Hello,
1- You need to purchase products separately.
2- The theme builder is for the home page only.
3- Creating landing pages is available only for the admin.
4- No, it is overall.
5- Yes, it is possible.
5- Yes, we used Laravel in the development process.
Regards.
Hello
When you release the patch
Thanks
??
Hello, we are working on it. We will inform it in comments section.
Hello Team,
I am getting this error after update (https://prnt.sc/nSscLm5pe3BU)
The screenshot is not available.
For support, please get in touch with our team in CRM.
Regards.
Can you check now please (https://prnt.sc/f0_QBsBksFh5), please directly copy the url and check in browser.
For support, please get in touch with our team in CRM.
Regards.
i am unable to find the route admin.php route proper file here is encoded file how can get proper file so i can add new route with modification inside routes
Kindly contact support team in CRM. We will help you. Regards.
Hello, as I’m rebuilding my site after the update, I’m discovering that:
1) there are absolutely no improvements on the meda library. As a matter of fact, when I try to open a button the library popup does not open at all. Also, default icons (which are not appearing on the frontend) cannot be deleted, from the fields.
2) Switching language does not reflect my settings in the backend.
3) I cannot find the CSS section anymore.
4) getting an “error page” if looking at an instructor profile
5) the top-right admin dropdown menu only shows in the frontend, not while in backend
there is more to come, I guess
Hello, Kindly create a ticket in CRM for a more accurate review. Regards.
You replied to our ticket stating that all reported issues have been resolved. However, upon reviewing the site again, I found that these issues persist.
I have cleared the cache through the admin panel and via artisan commands, but the issues persist.
Can you clarify how these bugs have been resolved? You haven’t provided any patches or updates for the product on Codecanyon.net, and the issues remain unresolved.
Ticket ID: 23233
We are running paid ads and doing marketing, and it is wasteful to continue without a fully functional site.
Hello,
As we explained in the ticket, we resolved all reported problems (by you and other customers), and a bug-fix patch will be released.
You will be able to get this patch and apply it to your website.
It will not require updating the website from scratch.
Regards.
Hello, i would like the course owner/company to be charged fixed amount for every registration, and registration should be free for trainees (scholarship) is it possible ?
Hello, it is possible to set a fixed amount as commission but this option is not for free courses. It requires customizing the project to add this option. Regards.
Hello there,
1. First of all, the new update is wonderful. The designs are clean and great. 2. When we first purchased, there was no mention about requirement of extended license for multiple instructors on the platform (earning from our marketplace) like it is included now with an example. However, we would like to know that as our platform is having multiple instructors, how do we upgrade to extended license from regular license while retaining the existing platform?
Hello,
Thank you for your feedback regarding the recent update. We would like to provide some clarification on this matter.
License use cases are not new, and you can find the Envato license policies at this link. However, we understand that this link is quite general and covers all products on the Envato market. As a result, many of our customers have found it challenging to understand the specific use cases.
To address this issue, we have contacted Envato and requested that they provide clearer use cases to include on our product page.
Best regards.
How about those who are already effected. We would like to buy extended license now but how about the regular one now? It will be a total waste of money; isn’t it? There is any scope to upgrade?
For this case, please create a ticket in CRM with the title “License Upgrade”.
We will help you.
Regards.
I read your reply in one of the comments: ‘Hello, a Regular License suits personal use, while an Extended License is required for commercial or business purposes.’ But when you’re selling a marketplace theme, it’s inherently meant for commercial use. Please don’t insert unnecessary rules just to make extra money.
Hello,
In Envato, the license types come from the use case, not from product features.
It is the reason that you have a choice to select your license type.
Regards.
Hi Team
Why are you guys closing tickets without any reply to these issues we are having? That’s not cool at all.
Thanks
Hello,
We don’t close tickets.
All tickets will be closed automatically after 72 hours of our last message if you don’t respond.
As we checked, you have three open tickets that will be answered in regular response time.
Would you please mention your desired ticket ID?
Regards.
Hello, in the comment, you said this in the extended license, can you explain in detail?
1- It is not only for using the commission. It is for getting commercial user rights.
Hello, a Regular License suits personal use, while an Extended License is required for commercial or business purposes.
Here are some clear examples:
Scenario 1: You would like to use the item to help manage your site where you sell your own courses. A regular license is sufficient.
Scenario 2: You would like to use the item to help manage your site and invite others to sell their courses in exchange for a fee or shared revenue. An extended license is required.
Scenario 3: You would like to use the item to help manage your site and invite others to sell their courses for free since you use paid ads to help sustain the site. A regular license is sufficient.
Regards.
Ticket #22139 Please reply for the Same as in the last conversation the ticket got closed without a reply there even i have followed the guidelines that you told me to Join the VIP Program. Please reply its been necessary for me.
Hello,
We don’t close tickets.
If you don’t reply to a ticket for 72 hours, it will be closed automatically.
Sure, your ticket will be reviewed in the regular response time.
Regards.
Do i have to buy extented licence of plugin and rockets lms to use commission or only rockets lms?2-do you have flutterwaves payment?3-can i use it in a share hosting?do you make free installation ?
Hello,
1- It is not only for using the commission. It is for getting commercial user rights.
If your Rocket LMS license is Extended, you need to provide Extended licenses for other related products.
2- Yes, it is available.
3- You can use a shared hosting plan. We also provide free installation service.
Regards.
1-So it mean if i buy extented licence for rockets lms i have to buy extented licence for plugins,builder and app too? 2-That means i have to paid 1800 dollar to have all this? 3- when you said you give free installation do it include app too?
Hello,
There is no obligation from our side to purchase other products.
You can purchase them according to your business needs. By the way, each product has a separate price.
Yes, we will export the mobile app as well for free for extended licenses.
Regards.
hi, any demo login for the new dashboard? or screenshot gallery for the new dashboard.
i’ve tested the flow. can u please add a small fix to make the purchase flow for new platform user smoother? Current Add cart flow: 1. user add to cart > checkout > signup > verify email > goto dashboard
Proposed Add cart flow: 1. user add to cart > checkout > signup > verify email > add a check if cart got item or not > goto checkout (cart not empty) or goto dashboard (cart empty)
Current Buy Now flow: 2. user click buy now > signup > verify email > goto dashboard (user got lost from the initial course item he wants to buy now)
Proposed Add cart flow: 2. user click buy now (auto add item in cart) > auto redirect to signup > verify email page (retain cart item) > checkout (logged-in state with same cart item)
- After user complete payment, pls redirect user to the purchased course learning page if possible, or at least redirect them to the purchased course page in the panel.
please check Ticket #23287 we have bid problem in all 4 domains we have after last update Regards
As we already explained, all of your tickets will be answered in regular response time. There is no need to post a comment for each ticket. Regards.
We just want quickly support because all our platforms are currently down and not working and we are currently registering students on the four platforms to prepare for the new school year after 15 days from now
We are answering your tickets within the support time or sooner. Kindly consider there are also other customers and we need to consider their requests as well. Thank you.
