8476 comments found.
see ticket #52209
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
please look at the ticket #52204
Hello, @Bricou,
I can confirm that we’ve received your support ticket (#52204) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
pls check ticket #52249
Hello, @dev_infinitysoft,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
already ticket created , ticket #52249
Hello, @dev_infinitysoft,
I can confirm that we’ve received your support ticket (#52155) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
“No one can create a single script that’s a chat like GPT, with all the existing AIs that generate images all together. Either no one has thought of it, or no one has the ability to do it.”
Hello, @arturoch44,
Could you please explain your issue in detail, I am not getting your point properly.
Best Regards,
Team MagicAI
Hello Team
We are experiencing several issues with the MagicAI script that need urgent attention:
Add-ons & Theme Marketplace – Currently, nothing is showing up in the marketplace, which prevents me from browsing or installing new features.
AI File Chat Not Working – The AI file chat functionality is not operational, making it difficult to use one of the key features.
UI Layout Shift Issues – The interface keeps shifting, which disrupts usability and creates a poor user experience.
Mobile AI Chat Usability – Using the AI chat feature on mobile is quite difficult, as the layout and responsiveness are not optimized.
These issues make it challenging to use the script effectively. Could you please look into these problems and provide an update or potential fix at the earliest?
Hello, @ayodhyaasia,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Frankly I find that it is the most powerful and most complete script of codecanyon I will be very happy to have one day the extension version to offer this SAAS in Africa with all the extensions to finally get out of the galley but alas I do not have the means.
Hello, @gdealbiz,
Thank you for your kind feedback! We’re truly glad to hear that you find our script powerful and complete—it means a lot to us.
Unfortunately, at this time, we don’t offer any discounts or special pricing. However, if any promotions or opportunities become available in the future, we’ll be sure to let you know.
Best Regards,
Team MagicAI
52155, please replyto this ticket .. URGENT
Hello, @infomukeshk11,
I can confirm that we’ve received your support ticket (#52155) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
Groq’s AI available for external chatbots ? Same integration flow as Open AI (just change API endpoint + key) but Groq’s 10 times cheaper
Hello, @waheedwr1,
Thanks for your interest in Magic AI,
We do not have the Groq’s AI integration for now, You can submit it as a feature request on our community page here: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
I installed today but it shows Version 9.0 and the Button Update Available it permanent visible on top bar. In update there is no “update function”. I turned off AI tools but when I turn them back on, they not shown in menu?!? Help!
Hello, @pushingpandas,
Could you please redownload the Magic AI package again from Envato and try again on a fresh new Installation and if face the same issue then please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
Hello dear LiquidThemes team Any update for Multi-vendor prompt marketplace ? in coming update ? Magicai should have a marketplace where the prompts we create can be sold. You can create paid themes and marketplace addons. Thanks Regards
Hello, @murohuso,
Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Hi Team, After updating, I’m getting 500 Internal Server Error
please check #52208
Hello, @sags99,
I can confirm that we’ve received your support ticket (#52208) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
It has been over a day since I raised ticket (#52208), but I haven’t received any reply or update yet. Kindly check and provide me with a status update at the earliest.
Thank you.
Hello, @sags99,
Sorry for the inconvenience but I have again prioritized your ticket to our support department and they will check and process it soon, thanks for your patience and understanding.
Best Regards,
Team MagicAI
Can I connect multiple social media accounts at the same time, and post to multiple social media accounts at the same time? For example: I connect 100 Facebook accounts, Create a content, and post that content to 100 Facebook accounts at the same time?
Hello, @thanhgmu,
Thanks for your interest in Magic AI,
Multiple accounts can be managed on Social Media Suite.
Best Regards,
Team MagicAI
I want to ask if I purchase this , which also has the option to create videos VEO3, will there be no limit to the number of videos I can create?
Hello, @dataimpuls37,
Thanks for your interest in Magic AI,
To clarify, VEO3 is the API that powers the video generation feature in Magic AI. If you plan to use this API, you’ll need to purchase VEO3 credits for video generation. Please note that any usage limits will be based on your VEO3 credits, not Magic AI’s system.
Best Regards,
Team MagicAI
Is it possible to setup in backend to work basic function without login ?
Hello, @goutamanayak,
Thanks for your interest in Magic AI,
No, all features require users to log in or register first.
Best Regards,
Team MagicAI
:warning: Urgent: This ticket #52186 must reach Script Owner / Official Support Response
Hello, @Aichati,
I can confirm that we’ve received your support ticket (#52186) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
Few questions about external Chatbot-
- is it possible to limit amount of Chatbot a subscriber can create ? How about limits on number of conversations and number of files uploaded to train.
- if I buy human agent extension, will it allow to collect email address and other info before forwarding the request to human? Can I see demo before buying.
- if I buy external voice chat extension , which api do I’ve to use. Can I use Gemini or open ai? Is there a demo? Does it also transfer to human agent.
Hello, @thebluecarbon,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
These are pre sale questions and not issues. Can someone help fast.
Moreover, Ticket created #52187 four days ago but no answer yet.
Could you add a proxy IP option to avoid access failure issues for users in restricted regions?
Hello, @lcy1990,
Thank you for sharing your suggestion—we truly appreciate your input! To help us track and consider your idea, please submit it as a feature request on our community page here: https://community.projecthub.ai/c/feature-requests/5
We gather all feature requests from this platform.
Best Regards,
Team MagicAI
Manage token per user per model?
Hello, @toonoo,
Thanks for your interest in Magic AI,
You can assign credits manually from the user page if needed, please refer to this screenshot: https://ibb.co/m57jyWqm
Best Regards,
Team MagicAI
A few questions after purchase
1.- Image Generation using GPT one is always triggering an error, I connected my API and i can generate text and such but the image triggers an error
2.-is there any type of bundle to purchase extra features, purchasing individually seems like very costly
3.- Is there a way to generate different support agents for our clients?
4.- Are you considering to enter into the WA calling? for marketing purposes
Thanks for your time
Hello, @felipunkd,
Could you please submit a ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
Team MagicAI
check plz #52157
Hello, @ads325,
I can confirm that we’ve received your support ticket (#52157) and it’s currently in our queue. Our team is addressing all tickets in the order they were submitted, and we’ll notify you with an update as soon as yours is resolved.
Thank you for your patience—we truly appreciate it!
Best Regards,
Team MagicAI
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