7155 comments found.
cf
Hi VonStroheim
I purchased extended support specifically to get help with my problem that not all availabilities from all calendars are taken into account by the plugin.
The problem only arises when having personal availability calendars selected. Can you please take a look into this? The suggestion to just wait for a few days did not help. As the problem only occurs if personal availability calendars are set I must assume that this causes some internal timeout or problem.
I have created a minimal demo site to showcase the problem and will gladly give you access to everything including the calendars.
https://dominicb56.sg-host.comThanks for your response
Dominic
Hello team,
I have a few questions regarding the plugin.
I’m working on a use case where end users need to book appointments based on available time slots. Each time slot can accommodate multiple bookings with different counselors.
For example, if there’s a slot from 10:00 to 11:00, and 3 counselors are available at that time, then 3 different users should be able to book — one with each counselor.
Additionally, I need the number of available bookings (i.e., counselors) to be customizable per time slot and per day. For example: Monday 10:00–11:00 → 3 counselors (3 bookings) 12:00–1:00 → 2 counselors (2 bookings) Tuesday 9:00–10:00 → 2 counselors 1:00–2:00 → 1 counselor And so on. Does the plugin support this kind of flexible, slot-specific capacity setting? If yes, could you please guide me on how to configure it?
Thanks.
Good morning,
I am writing to request a pre-purchase demo. It is crucial for me to thoroughly test all functionalities to ensure they meet my specific needs and are user-friendly. While I understand there is a demo available, it currently does not allow me to save settings, limiting my ability to conduct comprehensive tests.
Thank you in advance for your prompt response.
Best regards.
Hello, in a recent comment we have talked about a bug. It is still not fixed. Please read the comments!
mike67428 mike67428 Purchased Supported
25 days ago Flag Hello there,
Unfortunately, I am experiencing a bug related to displaying all appointments with the TheBooking widget/element. To view more appointments, you can click the “Load more” button. However, the next appointments are only loaded after clicking “Load more” twice. Many users are unaware of this and consequently miss upcoming events.
Please refer to this link: https://fischbacher-wurstschmiede.de/kurse/
I kindly request a solution and would like to know if this bug is already known.
Best regards
VonStroheim VonStroheim Author
24 days ago Flag Hi!
This looks like an unknown bug. May I ask you the exact configuration of your relevant core settings, such as the “fetch granularity”?
VonStroheim
mike67428 mike67428 Purchased Supported
24 days ago Flag Hi, thanks for the reply. These are my settings: https://1drv.ms/f/c/50981806add454cc/EllVIXWu0EZErIrxBQrWlMYBebcjPeMbLtUjrr2-8SjimA?e=G0uvKR (Exported json file in this onedrive folder)
mike67428 mike67428 Purchased Supported
23 days ago Flag Hi, Is there any update for the bug? Best regards Mike
mike67428 mike67428 Purchased Supported
less than a minute ago Flag Edit Hello,
it has now been 24 days since I last heard from you. I still haven’t received any update or fix regarding the bug I reported.
This issue is affecting user experience, and I urgently need a solution. Please let me know the current status.
Hello???
Hi About a week ago my back-end disappeared completely. It does not appear in WP backoffice at all. Empty screen. The front end booking process works fine so lucky all my products were loaded in advance. Based on your advice, I always empty all past bookings from the DB so it is quite lite, but now i cannot do that anymore as I have no access and its getting full. All Plugins and stuff is up-to-date.
This happened last year as well and you were able to fix it for me quite quick. I am now asking for your help again. Whatever you did was good and I am in peak season for the next 2 months. Maybe you can explain what you did and i will do it from time to time if necessary.
You have all the login details in previous emails between us, please reach out to me and somehow help. I can send whatever you want again but please do contact me to assist. (ljubljanafreetour@gmail.com)
Regards Chuck
Hi again … I kindly hope for your reply. Booking system inaccessible 
Hi,
As before, I limited the number of fetched customers to 4000. Please note that, despite my recommendations to increase the memory limit, your environment remains unchanged.
VonStroheim
Thank you so much !! More info on private message
Hi VonStroheim,
I hope you’re doing well!
I’m currently using your Booking plugin and was wondering if there are any plans to make it more accessible in the future—for example, supporting keyboard navigation (Tab, Enter).
As you may know, starting in June 2025, accessibility will become a legal requirement in the European Union for many digital products and services under the European Accessibility Act (EAA). This may affect private businesses, depending on the specific use case.
If there aren’t any concrete plans yet, would you recommend a simple way to implement basic accessibility features ourselves?
Thank you in advance for your time, and I really appreciate the work you’ve done on this plugin!
Best regards
Hi!
There are plans to replace the UI library (both in the backend and frontend) with a fully accessible one. This is something that you may expect to see by the end of the year, along with a new version of the product. Not easy to implement any kind of workaround, at the moment. The frontend should be already almost fully accessible in the current version, as far as i know.
VonStroheim
Hello. We are using your plugin and we love how the synchronization with Google Calendar works but we have 2 problems: 1- The appointments do not appear in the reservation list and that complicates the logistics of corroborating payments. 2- Confirmation emails are often not received by the client. Can you help us correct them? The website is www.ceftec.com.mx
Hi!
1) Could you please elaborate? Of course if an appointment is made, the reservation list must display it.
2) Email delivery issues are not a responsibility of the plugin, they are a responsibility of your mailserver. The plugin documentation contains a troubleshooting section regarding the most common email issues and how to fix them.
VonStroheim
Hi,
How can I change the “NO DATA” logo if a service is not planned at the moment. I’ve tried to translate/change it with a translation plugin, but I can’t find it in the source text.
I have a service configured like this:
Slot duration: 1 hour – Buffer between consecutive slots: 30 minutes
In the calendar, there are 2 events:
16:30 – 23:30
23:55 – 01:00 (next day)
This setup usually gives me these 6 slots:
16:30–17:30, 18:00–19:00, 19:30–20:30, 21:00–22:00, 22:30–23:30, 23:55–00:55
However, if the day is TODAY, your plugin removes the last slot (23:55–00:55) and instead adds a new one (00:00–01:00) to the next day’s schedule.
Why is this happening? Can you fix this bug?
P.S. It’s really frustrating that there’s no way to contact you via email. The ThemeForest comments section is not a suitable place to request support for a tool like this!
Hi!
Do not use events that insist on more than one day. Split your events, as multi-day slots are not supported at the moment (as the item description states). For example, those kind of slots: 23:55 to 00:55 cannot be implemented.
P.S. you can of course contact me via email through the contact form in my Envato profile.
VonStroheim
We can’t split the event because these are 1-hour slots tied to bookings for various escape rooms. On certain days, the rooms have a late-night slot that starts at midnight, and customers expect to see the midnight Friday slot (for example) on the Friday page, not on the Saturday page.
For this reason, in the previous version of Teambooking, we used a workaround with a slot at 11:55 PM, and it worked perfectly without any issues. This problem only started after we updated to the new version.
Can’t you do something about it? For example, could you add an option like “slots up to 2 hours into the next day appear at the end of the previous day”? That way, slots at 1 AM or 2 AM would show up as the last slots of the previous day instead of the first of the next day.
I use it as is, it doesn’t have Google Calendar. And it’s impossible for my clients to receive notifications after they’ve booked because there’s no option for the client email field. It’s just a blocked field for the admin email. So how can I configure the client email field in the form to receive client notifications after booking? Notes: All booking notifications are received by the admin and the client receives nothing
Hi!
If you see that the built-in email field in the reservation form is “locked” with an email address inside, that means that you are trying to book while logged into WordPress (if you are logged in as admin, is normal to see the admin email address there).
If someone books without loggin into WordPress, the email address is blank, ready to be compiled.
Do not test the frontend of the plugin while logged into WordPress, especially as admin.
VonStroheim
Working now. Thank you
Hello there,
Unfortunately, I am experiencing a bug related to displaying all appointments with the TheBooking widget/element. To view more appointments, you can click the “Load more” button. However, the next appointments are only loaded after clicking “Load more” twice. Many users are unaware of this and consequently miss upcoming events.
Please refer to this link: https://fischbacher-wurstschmiede.de/kurse/
I kindly request a solution and would like to know if this bug is already known.
Best regards
Hi!
This looks like an unknown bug. May I ask you the exact configuration of your relevant core settings, such as the “fetch granularity”?
VonStroheim
Hi, thanks for the reply. These are my settings: https://1drv.ms/f/c/50981806add454cc/EllVIXWu0EZErIrxBQrWlMYBebcjPeMbLtUjrr2-8SjimA?e=G0uvKR (Exported json file in this onedrive folder)
Hi, Is there any update for the bug? Best regards Mike
Hello,
it has now been 24 days since I last heard from you. I still haven’t received any update or fix regarding the bug I reported.
This issue is affecting user experience, and I urgently need a solution. Please let me know the current status.
Hello????
Hello,
I’m having a problem where my customers receive an email, but when they click “Reply to email,” the reply is sent to the admin email address. The “Reply to” field also needs to be changed, since I, as the admin, created the services for the customer. How can I change the provider of the individual services so that this error no longer occurs?
Hi!
To clarify: do you want to set the “Reply-to” field to the service provider’s email address?
VonStroheim
Upon a customer’s reservation for one of my events, a confirmation email is generated, which has been configured in the event management tool. Regrettably, this email contains a reply-to address. When customers click on the reply-to address in any email provider or software, they inadvertently reply to the event’s author, even if the mail has been sent from another mail (no-reply@ for example). How can I remove the reply-to address from the email headers that are sent to the customers?
Hello?
Hello??
Hello, how can I manuelly put in bookings from clients into the backend, which booked in my local store (not on website)? Best regards Mike H.
Hi!
You can go in “Availability” then “Your slots” (or “All slots”), then select a slot and click on “Add reservation” under “Actions”.
VonStroheim
Thank you, that worked!
Hello,
Due to laws in Europe and Germany, I need to implement a double opt-in for reservations with your booking tool, as otherwise there is a risk of substantial penalties. How can I set up a double opt-in so that my customers first confirm their email address before a reservation is confirmed?
I kindly request your feedback, as this is a very important point regarding GDPR and laws in many countries (a lot of countries worldwide).
Best regards, Mike H.
Hi!
A double opt-in in Germany is required for direct email marketing activities (such as newsletters), but not for transactional emails or communications that are a direct consequence of a service being provided (such as booking confirmations or service notifications). If you are using the tool to collect email addresses for a newsletter, then whatever system you are using at the end of the process must take care of sending a confirmation email and receiving explicit consent before any marketing communication is sent.
VonStroheim
Thank you for clarifying. Could you please advise on how to prevent other individuals from entering my mail address into the reservation field then?
Additionally, I am concerned about potential spam reservations due to the enabled cash payment option. Are there any spam security measures implemented within the tool?
Hi!
Nothing prevents a user from entering someone else’s email address. This is a general limitation of any service that sends transactional emails (such as confirmations or notifications). However, since these emails are not marketing communications but service-related messages, there’s no legal requirement for a double opt-in process. The worst-case scenario is that someone might receive a confirmation email about a service they didn’t request – this is essentially no different from what would happen with a double opt-in process. In both cases, if someone enters your email address, you will receive a confirmation message, regardless of whether you actually requested the service or not.
For additional peace of mind: in over 10 years of operating this service, I’ve never received a single complaint related to SPAM.
VonStroheim
Dear VonStroheim,
It has been 8 days since our last message, and we have not yet received a reply. We kindly ask for your assistance in clarifying whether it is possible to cancel a booking directly from Google Calendar without accessing the WordPress backend.
Alternatively, we would need a solution that allows a WordPress user to view only the bookings for a specific service (as set by the admins), so that different users can manage and cancel only certain bookings without being able to access or modify those belonging to others.
We look forward to your response and thank you in advance for your support.
Hello, is there a way to connect with BenchMark Email Marketing? Or as a workaround, is there a way to add a shortcode to a booking field? What we really need is after customer enters email which is required than the next field says opt-in to receive emails and I have a shortcode for a subscribe button from benchmark and then the emails are automatically transferred for email marketing. Please advise!
Thanks, Cortney
Hi,
Our security company indicates that we should removed unused plugins. We bought the Team Booking license some years ago. What would happen if I deleted the plugin. Could it be reactivated in the future when we need it? Thanks, Jana
Hi!
If you are not using it, yes, you can de-activate it. Please note though, that if you remove it instead of just de-activating it, your data (reservations, services etc.) will be lost.
VonStroheim
Thank you. We have not ever used it so far, however since we paid for it, would it be possible then to re-install it in the future on another website?
Hi!
Yes, of course, assuming you’ve not used it in any other project in the past (license is per-project).
VonStroheim
Our Email notification is not working…..we added different emails and get same thing….can you help us? Thanks
Hi!
Email delivery issues are not a responsibility of the plugin, but a responsibility of your mailserver. The documentation contains useful hints on this matter.
VonStroheim
Hi there.
With respect, I really need to know the status of the issue that I reported and also renewed my support for.
It has been months since I reported this bug to you and I’m at the point now where I feel you are no longer developing this product and not offering fixes for the issue that was reported.
I have emailed you and written here multiple times. If somehow I have missed any responses from you, I request that you provide your response here.. but I check my inbox daily and have searched for all emails sent to and from your email address, but nothing. I first contacted you about this on January 2nd of this year and you said you’d look into it… that’s the last update I received.
Please can you provide an update or refund the renewed support.
Again another client booking had to get rescheduled due to this bug!! Seriously, I am out of patience on this matter. I need to know when you’re going to fix this. It shouldn’t take 6 months to get an answer on this topic!!
I have submitted a request for refund of the extended support, because this was purchased specifically to resolve this matter…
