416 comments found.
Phonepe payment gateway is still not working in the Flutter app.
Ticket id: 2844
Ok. We will check your support ticket and will assist you on there.
Instamojo payment gateway is still not working in the Flutter app. When trying to make a payment, the app shows net::ERR_UNKNOWN_URL_SCHEME and fails to proceed. Payments are critical for revenue, so please check and ASAP.
Ticket No : 2831
Hello, When we will have bug free update?
In the next week we can will update this item.
Any update?
??
While it will be updated you will be notified surely.
When it will be updated? In august 2025 ?
Regularly we are working for this item and it will be updated while it will be completed and we said you already.
The Privacy Policy and Terms & Conditions pages are not visible in the app. These are important for transparency, trust, and compliance. Where can I enable it?
On which comment we will reply you? From this product page or Active Matrimonial CMS page?
You can reply here.
Please tell why the Privacy Policy and Terms & Conditions pages are not visible in the app?
Awaiting your response to the query.
For item support please send us item support ticket from here http://support.activeitzone.com
As weekly off days, our support system is offline on Friday and Saturday.
ticket no :2829
There are many bugs in the app that users have been reporting in the comments section for a long time.
However, there are no proper bug fixes or timely updates from your side.
Last week, you mentioned that there would be an update this week, and today is the last day — so will you be releasing the update today as promised?
Please fix the bugs in the app first. Only then will the app be truly useful to the buyers.
Please do not post same comment from different item.
Means? I am talking about this item. Please read the comment properly and answer accordingly.
Could you please let us know under which item’s comment section you’d like to continue discussing this issue? Kindly make sure to post your comments under the correct item so we can assist you properly.
App related acn continue here.
Acn mean?
Can*
ok
any update?
When can we expect bug free app Major bugs affecting functionality of the app Recapcha doesn’t work in app Verification error, Old customers can’t view matches Search option doesn’t work at all
Please give bug free app and remedies on the common platform as all users can work on it
We will update this item on next week.
This update makes the app very slow. I’m also experiencing issues where the screen shows gray or fails to load menus/account screens properly, and the signup, expolre, banner loading late screen sometimes doesn’t load. My previous version of the app loaded much faster in comparison.
Banner loading is slow, and some widgets are not loading. After refreshing, my previous app loads quickly.
Thank you for sharing your concern — we’ve noted your point, and our team is already working on this item. Rest assured, it will be taken care of.
However, we noticed that your main item support and any additional support packages expired back in October 2022. Currently, there’s a 50% discount on support renewal, so this is the perfect time to renew your support package at half the regular price. We requested you so many times about this but we didn’t get proper value from your side. We hope this discount time will not disappoint both of us. Discount time is nearly on end time.
1) In the app, the search results load all users at once, which I believe will cause the app to crash.
2) some script filed also missing in app
3) who view you profile screen missing
4) match profile screen missing
5) phonepe payment bug, automatic payment
6) no all member card screen with pagination
7) no option to cancel Express Interest request.
If I log in to the app and deactivate my account, then close the app, reopen it, and check the status, it shows as reactivate. However, if I log out of the app and then log back in, the reactivated status is not shown. It still shows as deactivate. In the admin panel, the account is already deactivated.
9) more…
Nice avoid about the support renewal matter
Sir, when will you release a bug-free update?
Hopefully in the next week
okay thanx
ok
Stull Demo app is showing only loading on the member area.
Ok we check and we didn’t get such issue.
Android 15, samsung galaxy s23 , Not working
Which issue you are facing?
Do you face this issue on your project?
Om your demo
ok
When you will fix the bugs??? Kindly let us know, we need to lauch app
About which issue you are saying about?
@prasooj and @vikram0001 mentioned all the bugs
who can create mine for me i will pay or does support help in creating? the old akp was roughly created the slash screen what showing something else please who will help create it.
Do you want app installation service?
yes exactly please whats the price?
For installation service would you please send us item support ticket from here http://support.activeitzone.com
I am interested to buy but when testing the demo app, the app start page(members page) keep on loading… it will never shows the content ,even after 1 hour..
Thank you for your interest in our item, and we’re sorry to hear you’re experiencing issues.
We’ve just checked the demo from our end, and it’s working properly now. Could you please try re-downloading the app and give it another try?
I noticed that the user vikram0001 has raised some valid concerns, especially about:
- Package auto-upgrading via PhonePe even when payment is cancelled.
- White screen bug after clicking back in the app.
- “Expire on: expired” showing incorrectly in the app.
- Account deactivation issue not reflecting properly in the app.
“NOTHING NEW FROM 16 MONTHS: ONLY SDK UPDATED AND PHONEPE SDK INTEGRATED.”
These are critical issues and should not be ignored in production-grade software.
Every time someone reports bugs or feature issues, the standard reply is:
Your support pack has expired. Please renew it to get updates.
Today, I’ve renewed my support license just to make it clear — now I expect real responses, bug fixes, and transparency.
My Questions:
- Have the bugs reported by vikram0001 been checked and fixed?
- Is there any update roadmap planned for actual improvements?
- Will you share proper changelogs and continue active support?
Please don’t deflect feedback with copy-paste responses.
Looking forward to a serious reply. 
Nope those issues are on surveillance. While it will be solved we will update the item and you will get notified.
Are these issues fixed? People are waiting for these fixes.
While we updated the item you will gat notification from here.
I understand that once the item is updated, we’ll get notified via CodeCanyon—that’s a default feature.
But my actual question is: have you fixed the reported bug? If not, when are you planning to release the fix?
Please avoid these kinds of vague or copy-paste responses. People have paid for the product and are genuinely waiting for proper updates.
This item is under care. we will try our best to release on next week.
When can we expect a resolution for this bug? I’m happy to provide a video demonstration if needed.
When we expect your support renewal?
When we expect your support renewal?
My answer is today. I WILL RENEW MY SUPPORT PACK but condition is:
1) Add stepper registration form in app and script 2) Manage profile all filed AND Partner expectations should be drop down selection. in app and script
THIS IS A BASIC FEATURES ALL MATRIMONIAL APPS ..................................................
IF YOU ADDED THESE 2 FEATURES IN SCRIPT AND APP. I PROMISE I WILL RENEW MY SUPPORT PACK AFTER THIS FEATURE.
Please read the support policy of envato marketplace. There haven’t any policy in there that we need to provide customer’s demand in return of item support pack purchase.
What benefits would I get by renewing my support pack? Over the past 16 months, there have been no new features added, only API level, SDK, dependency, and PhonePe SDK updates.
and some script features are also missing
Would you please check the item support terms from envato marketplace?
Sure, when can we expect the bugs to be fixed?
We will check the issues on our regular office days. If we are able to identify the problems, we’ll do our best to resolve them as quickly as possible. However, without fully testing the entire process, it’s not possible to provide an estimated timeline at this moment.
Okay, thanks. I understand you’re not interested in fixing the bugs. I have video proof of these issues. bye
We didn’t say we are not interested. You are old customers of us so you properly know that Friday and Saturday is our official weekly offday. So we said we will check the issues on our office day and will take proper step if we get any issues.
We’ve noticed that your support pack has been expired for quite a long time, yet you are still actively using our item. We kindly encourage you to renew your support package, especially now while a discount is available.
Renewing your support ensures you receive continued assistance and helps us maintain fair use for all customers.
Recently, I found a bug while testing the app with the latest script version 5.4, installed on a subdomain.
1) When I upgrade a package and attempt payment via PhonePe, but i cancel the payment request, the package upgrades automatically, and I can see the transaction in the admin Package Payment List and package purchase history my package upgraded. how automaticaly upgraded package without payment.
2) in app Exprire on : expired : showing
3) same issue with wallet recharge i decline payment and click back on screen then automatically recharge my wallet.
4) after click back, app screen going blank white screen they are not redirect to account screen i already tell many time this problem from last year.
5) checking more bugs
and please check this issue from your side : i didnt check
1) If I log in to the app and deactivate my account, then close the app, reopen it, and check the status, it shows as reactivate. However, if I log out of the app and then log back in, the reactivated status is not shown. It still shows as deactivate. In the admin panel, the account is already deactivated.
2) Only verified profiles are shown on the search screen. If I look for members by ID, no non-verified profiles show.
3) When a user resets their password from the app, change the email text from the backend to ‘Reset Password’.
....................................................
NOTHING NEW FROM 16 MONTHS : ONLY SDK UPDATED AND PHONEPE SDK INTEGRATED.
We are noting your point and will check. If we get such issue, we will solve.
According to your account record it has been seen that your support period of main item has been expired on October 2022. Still you do not renew your support pack. We hope you will also serious about this renewal process.
When can we expect a resolution for this bug? I’m happy to provide a video demonstration if needed.
We replied your same comment. Please maintain one comment at a time.
I also want to buy it and many people are waiting for the new update. I will purchase it when it comes. Please tell me when I will get the update in this app.
We’re happy to let you know that the Active Matrimonial Flutter App has already been updated with the latest improvements and fixes. You can now download the updated version directly from your Envato account (Downloads section).
Thank you for your continued support!
Next update
.
Hello,
Kindly let us know when it will be updated?
Soon it will be updated.
This week or next week ?
This month is going to end.
We’re happy to let you know that the Active Matrimonial Flutter App has already been updated with the latest improvements and fixes. You can now download the updated version directly from your Envato account (Downloads section).
Thank you for your continued support!
No new features are added.
Demo app is showing only loading on the member area
?
It’s a temporary server problem, we will fix it soon. Thanks.
No big features updates have been released since 2024, with only SDK update relerased after March 2024.
It will be updated soon.
7 months with no updates, not a single line of code. What a waste of time and effort. Reported many issues and you promised to solve it in future updates but no updates since then.
It will be updated soon.
My users are facing issue when trying to login they are getting error like “identity matrix error” please solve this I am losing business.
Which version you are using right now?
latest version (2.2) – after updating web application,n getting frequent issues with the app and web also
Many users around the world are using this item without issues. If the installation process is followed correctly, it should work smoothly on your end as well. If you’d like, we also offer app installation and Play Store upload services for your convenience.
However, based on your account details, your support period expired in December 2022 — which was over 30 months ago. Since then, we’ve released multiple updates with valuable new features, all the result of our continuous development and effort.
To ensure fairness and to continue receiving dedicated support, we kindly request that you renew your item support package.
everything is fine why all of a sudden it is behaving like that
Did you update your web or app?
Hi, when can we expect the update to be released? Several weeks have passed, and it’s still pending. Could you provide an explanation for the delay? I believe there haven’t been any major updates since March 2024, and several script features are yet to be implemented.
We are planning to update this app within this month. We understand that several features require improvement, and we’re actively working on it.
According to your account records, your support period expired back in October 2022 — over 30 months ago. Despite this, we’ve continued to assist you beyond the official support window, answering numerous queries and offering guidance as much as possible.
While the item itself is free, ongoing support does require resources. To maintain fairness and ensure continued assistance, we kindly request that you renew your item support package. We appreciate your understanding and cooperation.
Thanks for the response. I’m planning to renew the support pack, but I would really like to see some essential improvements—especially the addition of a dropdown selection field and a multistep registration form, which have been pending for quite some time. These features are important for app, and it would be great to have clarity on their release timeline. Looking forward to the next update!
Thanks
