851 comments found.
Just uploaded the script and trying to install it but i get this error despite the fact that my php is already 8.3. “Composer detected issues in your platform: Your Composer dependencies require a PHP version ”>= 8.3.6”.”
Ensure your php version is 8.3 and also need to ensure your script installed path has 8.3 support.
sometime it happen when .htaccess file override default php settings
It does but im still encountering the same problem, I even moved it to a vps with cyberpanel and it gives the same error when I upload the files and visit the domain name after making index.php permission 755. “Composer detected issues in your platform: Your Composer dependencies require a PHP version ”>= 8.3.6”.”
As I said I made sure my php was v8.3 on both hostinger and the vps with cyberpanel. And it gives same error on both.
I fixed it in the .htaccess but afterwards it now gives me “Oops! An Error Occurred The server returned a “500 Internal Server Error”. Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.”
Dear sir, This issue is most of the time happen due to configuration. please open a support ticket our team will help you.
Hello.
I have to acknowledge that you’re promoting a great product, and I congratulate the platform’s development team. But when it comes to updates, it’s always a waste of time. You have to go through the support team. I try to update automatically; after more than 1 hour processing, the platform crashes because it hasn’t updated correctly—and this has happened several times. Luckily, I always keep a backup. I try to do it manually, but I’ve been waiting more than 4 hours for the system to generate the update file and it never finishes: https://prnt.sc/6tiDLY9Gi83N – There’s no way to prove it, but IT SEEMS LIKE A WAY TO FORCE A SUPPORT PLAN RENEWAL. To clear up this doubt, please send a video explaining, step by step, how to update both ways without any issues.
What should I do to keep my system up to date now? It’s not fair to need a paid plan for such a simple case.
Sir, it happen for only few server which has blocked by our license server firewall. we use digital ocean for our license server, you can download the manual update file and can update it manually if you want.
we never force anyone to renew support, even we do provide support most of the cases when their support is over.
Hello,
Thank you for your reply and clarification. I understand your point regarding the firewall restrictions on some servers. However, this issue has been happening repeatedly on my side, both with automatic and manual updates, which makes it very difficult to keep my system stable and up to date.
Could you please:
1. Confirm if there’s a specific configuration I should check on my server to avoid being blocked by your license server?
2. Provide me with a direct download link or a step-by-step guide to perform the manual update correctly, since the process never finishes generating the file on my end.
I appreciate your support and hope we can solve this issue without unnecessary delays.
Best regards, Edner
Sir, if you are facing issue with manual update it need to check by your server, because manual update files are stays in your server they just replace with old file.
2. Provide me with a direct download link or a step-by-step guide to perform the manual update correctly, since the process never finishes generating the file on my end. -> you can login to our website and download manual update file anytime
Hi Guys Is there any way for the map jobs to showin a way there not all clumped together as it difficult to click on them when there on to of each other
Not clear what you have mean, if you have a suggestion to improve, please share details with us.
Hello, I followed all the installation steps on my server, but I am facing an error at the last step in running the script in the browser. I have a public IP and I do not have a domain. I do this (http://my-ip-public/install) but to no avail. Please clarify.
Dear sir/Madam, There are no need for install folder now. We have upgrade our system which now automatically detect if you need installation or not. Based on that it will show you installation screen automatically. we have also updated our documentation.
These Guys Will Go Far compared to alot of devs on here they treat every customer amazing and are there to help they are not frightened of working on the customers site and have great skills i look forward to the updates and further templates as i self host and am always looking for more to add to my collection
Thanks sir
I there A Page Where Customer can Browse Skilled trades like the the categories but just the trade registered?
There is no page for skill.
be good for a place where customer could browse trades
we will consider it for our future update
I have trouble updating the script. When i go to the admin dashboard and try to update from there, it downloads non stop. The documentation talks about creating an update folder where the system is installed and uploading the file update.zip which you get from Codecanyon but there is no such file. Also, i can’y help that the documentation seems to refferences nexelit. Please help i really need to get my site up and running
update process are exactly same for all of our script. here is documentation for update it manually: https://docs.xgenious.com/docs/common-documentation/how-to-download-manual-update-file/
If you are stuck, kindly open a support ticket our team will help you.
Is it possible for property listing? can I add addtional roles such Owner, Agent & Affiliate?
No sir, it’s not build for property listing. but if you want we can modify it as per your need.
Hi i posted a ticket #4117 but it got answered with another person details i have reposted could someone answer please many thanks
Also to the guy Jimmygamingtv21 below comment using a higher php that in the script it can be change to except hight or later versions of php be sure to php artisan config:cache in command line why doesnt anyone self host anymore there all reliant on external virtual hosts try get a a noobe friendly server php and mysql software running apache and learn maybe wanp for microsoft and xamp for mac or linux
not sure what you are talking about. You can host this script in any hosting in the world, which has php, mysql and meet server requirements given in the documentation.
Note: Friday and Saturday is our weekend. you will get reply of your ticket on sunday.
having this message even tho my server is on php 8.4 Composer detected issues in your platform: Your Composer dependencies require a PHP version ”>= 8.3.6”.
You have to ensure the script installation folder has access to php version 8.4
please contact your hosting provider to help in this case.
okay, now it has php 8.4 but now when i access it says :It appears you don’t have permission to access this page. 403 Error. Forbidden.” even tho the permission for index file is 755
it normally happend with hostinger hosting, we have updated our document as well for this.
you can browser your site with yourodmain.com/index.php
to fix this you have to update your .htaccess file. you can open support ticket our team will help you.
Hi I have posted a ticket already ticket #4117 could you please have a look kind regards
Forwarded your ticket id to our team.
Note: Friday and Saturday are our weekend.
1, Can use this for services listing so company can create account and then add there services and services details without providing Price? and user can book meeting with the company /client? or send enquiry message to client?
2, Also can a seller add their business / or ads for different city, as loan providing company need to represent in the PAN country mean all city in the country.?
1. no sir, price is mandatory for this script. 2. no sir, currently it support only one city/area
as you can see i had a number of problems at first but you can see the byteseed support were there doing there best a company that takes the time to go beyond will prosper i would highly recommend there for the there help try there other templates also as there support is pretty damn good
Thanks sir.
this company will grow bigger and bigger putting customers first great service when companies start not caring of there customer they crumble dont change
you can leave a review if you want.
Saimoom Shovon
there seems to be a fault not letting me reply to ticket #4117 Hi the fresh install with the old db and image
seems the only option as im getting this to
https://ibb.co/qMb4hqR2kind regards
not letting me post reply to my ticket and answer you #4117?
this issue you have shown is for live chat plugin file missing. you can solve it by make all the values to false in @core>module_status.json file
Note: Friday and Saturday are our weekend.
its not active its false
i dont have the module i will try and download a nulled version and see if it works as i havent made my mind up if i want the chat yet plus the support forum is not letting me reply so i have to come here to try and get help wtf
no the chat install nothing same help its a live site ffs
dear sir, if you are using nulled version of plugin or anything else with our system you are violation envato policy.
Unfortunately we can not provide you support.
you can directly email to support@xgenious.com to reply support or open new ticket.
Also, can you please provide us full details why you are not able to reply your support ticket with a video
im not violating anything fix the problem as it like im being force to as its requesting it to run if you wish refund the template i will remove everything and and find another template you really should check the laws in international countries before stating legalities fix the support also as im not able to reply
So are you officially saying ive done something wrong as i need to see a solicitor to contact your company or my purchases here i have the money and the time as ive paid for support and you are not answering now i have no nulled versions of any kind but have many hats black red and white in the past
Also Before just thinking you can stop answering ive broken no rules or policies as you can seen i have no nulled versions or anything i was asking whether i should as im not being force into buying the module if i dont need it also please take a look at what my legal rep has sent me please fix this issue or i will have to undertake the advice below
International law, particularly within the EU and under the Consumer Rights Act 2015 in the UK, provides remedies for faulty digital goods, including refunds, repairs, or replacements. Consumers also have rights to seek compensation for damages, including lost earnings, if they can prove a causal link between the faulty digital good and the loss. Remedies for Faulty Digital Goods: Right to Repair or Replacement: Consumers are entitled to have faulty digital content repaired or replaced within a reasonable time and without significant inconvenience. Right to Price Reduction or Refund: If repair or replacement is not possible, or if the digital content is not of satisfactory quality or fit for purpose, the consumer can seek a price reduction or a full refund. Right to Compensation: If the faulty digital content causes damage to other property, consumers can claim compensation for the cost of repairs or replacements. Lost Earnings: If a consumer can prove that the fault in the digital content directly led to lost earnings, they may be able to claim compensation for those losses. International Perspective: EU Consumer Rights: The EU’s Consumer Rights Directive provides a framework for consumer protection, including rights related to digital goods. UK Consumer Rights Act 2015: This act outlines specific rights for consumers purchasing digital content, including the right to satisfactory quality, fitness for purpose, and as described. Other jurisdictions: Consumer protection laws vary across different countries, but generally, there are provisions for addressing faulty goods and related damages. Proving Fault and Causation: Burden of Proof: Consumers generally bear the burden of proving that the digital content is faulty and that the fault caused the damage or loss. Causation: Consumers must demonstrate a clear link between the fault and the damage or loss, which can include lost earnings. Evidence: Evidence of the fault, the damage, and the lost earnings is crucial for making a successful claim. Seeking Legal Recourse: Negotiation: Consumers should first try to resolve the issue with the seller or provider of the digital content. Alternative Dispute Resolution: If negotiation fails, consumers can explore alternative dispute resolution options, such as mediation or arbitration. Legal Action: If other options are unsuccessful, consumers can consider legal action to pursue their claims.
Dear sir, we never forced anyone to purchase any of our premium plugin. we have given answer based on your comment. also requested you to contact support.
you have said yourself that you have tried null version. https://ibb.co/r2B0ywWgwe have never said we will not provide support to you. we have given you details how you can contact us, even if you said you are not able to reply. don’t know why you aren’t able to reply.
please checkout it. we explained how you can communicate with support if from our website or through email. https://ibb.co/k2Ms0yzQwhat i said i might try and not done isnt any reason to stop any support i payed for simply refund me if you want to be rude or fix it if not i will have no other option but to take legal action there is no crime if i havent done anything this isnt the way to do business
your support forum isnt letting me post as i said before and it asking for upgraded support to answer me when i have paid for it here im sure that is against evantos policy
what are you actually saying your are longer supporting my purchase please explain so i know how to proceed kind regards Michael Uk QC
I have sent a email to support@xgenious.com with subject (“there seems to be a fault not letting me reply to ticket #4117 “) from my email there is a full video showing everything even proof of no nulled item have ever been used or plan to
i have now fixed the dashboard and error myself defeats the object of buy the template to have more time to run a couple of business’s but i have also notice backend admin panel stats arent showing you have the login please take a look
our team will look into your issues.
I cant reply to your threads on the support site so posting here include(/home/findtradeslocal/public_html/@core/vendor/composer/../../Modules/LiveChat/Entities/LiveChatMessage.php): Failed to open stream: No such file or directory when clicking user dashboard https://ibb.co/bjQ2hMPn
i have just deleted everything tried a complete fresh install with the latest version just transfered the users db still askin g me for the ErrorExceptioni havent got the chat module so why is it asking for it
also when searching the map and clicking on a service there is a 404 error due to double forward slash // when i click the service on the map https://https://mydomain.com/service-list//home-move-service-from-one-city-to-another-city instead of this https://https://mydomain.com/service-list/home-move-service-from-one-city-to-another-city
https://ibb.co/7t0fc6kV https://ibb.co/sdZ0HZ8PPlease fix the support forum as i can correspond and get the sorted out
there also seems to be a error resources / views / frontend / user / buyer / header / buyer-header.blade .php : 1
you will not get support from here. we have already requested you to contact through email or support ticket.
you can discuss with support team through email: support@xgenious.com
Please fix the support forum as i can correspond and get the sorted out -> all there others customer are not facing any issue. could you please share a video so that we can understand what is the difficulties you are facing in support.
include(/home/findtradeslocal/public_html/@core/vendor/composer/../../Modules/LiveChat/Entities/LiveChatMessage.php): Failed to open stream: No such file or directory when clicking user dashboard -> try clear cache from @core>bootstrap>cache folder
delete all file from this folder
ive sent a full video already and created another ticket
okay sir, our team will check it
there seems to be a fault not letting me reply to ticket #4117 Hi the fresh install with the old db and images seems the only option as im getting this to
https://ibb.co/qMb4hqR2kind regards
not letting me post reply here ?
this issue you have shown is for live chat plugin file missing. you can solve it by make all the values to false in @core>module_status.json file
Note: Friday and Saturday are our weekend.
getting nothing
Didn’t understand what you have mean
i tried the update and im now getting a black screen error page my whole site is down and its a live site
Thanks for contacting us. Open a support ticket here with your purchase code. We have a dedicated technical support team. Our team will investigate your issue
Here is article for Learn how to create support ticket: https://docs.xgenious.com/docs/common-documentation/general-questions/how-to-register-for-xgenious-website/
Our support team usually reply within 2days, but sometime it can take unto 5days. Note: Friday and Saturday is our weekend. Support Time: 10:00AM to 7:00PM ( UTC +6 TimezoneAsia/Dhaka Timezone )
Is there a way a customer can be seller also without using two seperate emails ??
for now no sir. we will consider it for our future update .
hi i have a support ticket open i installed the new job module and now my subscription is getting a error says something about payment ticket number is #4117 no answer in days ??
Dear Sir,
Please wait for our Support team reply
We usually reply within 1days, but sometime it can take upto 5days.
Support Days: Sunday to Thursday Support Time: 10:00AM to 7:00PM ( Asia/Dhaka Timezone )
Regards Team Xgenious
five days to get a reply for support is madness
Dear sir, we had a long holiday from 5th to 15th June, which we mentioned in our profile page , social media and our group.
we have back to work from today. so from now on you will get response quickly from us. However our official support reply time is 2days in envato.
We also have priority support program. which we reply within 12hr and resolve issue quickly through what’s app chat.
here is link you can check: https://xgenious.com/priority-support/
Note: I have already shared your ticket id with our team they will response tomorrow morning, it’s 11:50PM no support team member is available now.
hi i have a support ticket open i installed the new job module and now my subscription is getting a error says something about payment ticket number is #4117
forwarded your ticket id to our team.
thanks my site is live now so its pretty urgent Kindest Regard
Dear Sir,
Please wait for our Support team reply
We usually reply within 1days, but sometime it can take upto 5days.
Support Days: Sunday to Thursday Support Time: 10:00AM to 7:00PM ( Asia/Dhaka Timezone )
Regards Team Xgenious
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