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Discussion on Sonivo - Ai cloud call center SAAS system

Discussion on Sonivo - Ai cloud call center SAAS system

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231 comments found.

Bro, it would be great if you add more options for AI Assistent, example to traint he AI Agent for a topic by giving creating for it something like a information base, example a place where i can train the AI Assistent with information about our services and company etc so that the AI assistent understands fully our services and can answer to every question of a customer during a call or that it can give the customer more information how our services works etc.

For that a menu for creating AI Assistent would be needed and then adding information about our services or company by giving to it a larg description text with many informations so that AI can read and save them and can make full talks with customers.

When creating the flow there at AI Agent may then i can choose the right AI Assistent for that topic, example i can create multiple AI Assistents and i can add to them information about a topic like technical department by adding more technical informations about our products and services etc.

Still no update? It’s time to consider this ABANDONED!

PSpot Purchased

Hi codeyon_itservices your demo is not working.

Hello PSpot, An update is getting prepared.

Thanks

PSpot Purchased

Hello codeyon_itservices and thank you for replay. So what is the logs of updates? Thank you.

PSpot Purchased

codeyon_itservices hi, one question do we need to have installed node on vps for this app to work or no need? And the libraly allready included? Code is easy to edit or add any new elements without any need to do new compailing files all over again for any changes?

Hello, my name is Alex, I need your help. I need to Develop or get a ready-made solution AI Call chat Bot for a Real Estate Agency. Tasks for performing AI Assistant Helper. 1. The bot should call Clients / Brokers with a human female voice, Answer and collect information instead of the Manager. 2. The ability to train the Bot using ready-made scripts for responses in the field of Real Estate services, 3) Collecting data such as name, phone, email, location, apartment house, rent or sale. to automate business processes. 4) Integration with a CRM application management system. Perhaps you have a ready-made solution? Or can you write an open IP AI Assistant Helper and train it based on Business requests? We need your help and Implementation, with pricing and deadlines. Thank you for your feedback, Alex.

I need a business automation solution? I am ready for individual development of AI Called Assistant and your customization of the Bot for Real Estate Agency, offer your solution? I sent you all the information by email.

Hello itrealinc, We kindly request you to wait a few more days, as a new version of Sonivo is about to be released. This upcoming version is significantly enhanced, more advanced, and designed to help automate business operations over calls more effectively.

It might better suit your business needs, so we recommend evaluating it before making a final decision.

Thanks

Please add these basic but most important features

1. Edit/View user profile 2. Buy/renew/upgrade subscription from user profile 3. API’s and webhook’s to integrate with other tools 4. Landing page builder/customizer 5. Options to change/modify CSS 6. Dashboard needs to be modern 7. Flow builder is too basic, please add more features to make it advance 8. There’s no option for users to add own API keys for Twilio/Open AI/Deep seek because some of them might want to use own chatbots which are already trained 9. Realtime currency convertor, Pricing page, Page builder, menu builder

These are basic to think but most compulsory to have features. Hopefully you’ll consider soon.

Also I want to know about next update, i am interested for Extended license.

Waiting for your response about new update release, as you mentioned the same apprx 20 days back

Last response was 11days back.

I’ve purchased the script from other account and still waiting for any response about new update

Hello smmduniya1, Thank you for showing interest in the product. However, I would like to clarify that while the update is near, we have not mentioned anywhere that your specific implementations will be included. I would also like to request you not to spam the comments section. Any updates will be reflected in the changelogs when they are released.

Thanks

after a user registers, where can he pick the plan? It’s NOT showing anywhere in user. It is showing in admin > users > edit. The workflow should be that he’s automatically out on the trial plan and then in his profile, he can pick a plan. but that’s NOT what’s happening now in current version. Are we assigning them manually to plans? Strange. Please clarify. Thanks

Hello lisaiceland, Please get in touch with our WhatsApp support if you have any questions. Support details can be found under the documentation page

Thanks

sent

Can i use it with may own SIP ?

any timeline for sonivo updates? we discussed a lot of functionality scope in last 4 months, now that whatcrm is updated, hope to see the update this week

guys , if you are not going to update the script, let us know , so that we try to engage freelancers to further develop this script for basic minimum usage. we are at a fix as if we engage developer and then you update , it will be difficult to accommodate

Hello disruptians, We are sorry for the delay we are currently working on WhatsHAM and sonivo. You will see some good news soon.

Thanks

Is there any installation guide or documentation available that explains the setup process step by step, including Twilio integration?

Do you offer installation services?

can i use to activation orders e-commerce by upload excel sheet store name ,product name and address by ivr ?

Hello,

I’m very interested in purchasing Sonivo, but I’d like to run a real live test with my own Twilio account and balance before buying the script.

I already have a verified Twilio account with balance and I am planning to purchase a real DID number and connect it via BYOC or direct SIP.

However, in the current demo version, I can’t add my user to a plan, nor can I activate the Dialer because of the expired plan restriction.

Could you please: ✅ Assign my test user to an active plan, OR ✅ Provide me temporary admin access with permission to manage plans, OR ✅ Allow me to test the Dialer with my own Twilio SID and balance.

I just want to test it properly using my own credits, and I am ready to purchase the script immediately if everything works fine.

Thank you so much for your support!

Best regards,

On saas, the client is the owner of the twilio service or the admin of the saas is ?

PSpot Purchased

codeyon_itservices any new updates will be avalible soon? I see 6 months nothing new on this?

Hello PSpot, There is a new update soon.

Thanks

PSpot Purchased

Thank you for qiuck respond. Is there any list to share of updates for new futures in this update? Another question it will be avalible also as api or webhook options so that can be integrated to any crm your system as well for calls/ in/out with stats? Thank you.

PSpot Purchased

Also missing/rejected or calls back calls stat that is important to be avalible in that kind of application service. Api rest of familiar will be avalible as well? And more services per plan to be able to add inside not just limited as it is now. ai whatsapp for messaging or sending mass sms/wa campaings? is posible to integrate our api for wa and sms options? Can i send you access to your email for docs and access to check and deside? I think will be much worth more your app as multichannel options.

Please add 2FA asap to make it more secure for all. thanks!

Hello lisaiceland, Thanks for the suggestions.

Thanks

Hello, pre-sale question, i have short number like 3444 and how do use this number to connect with this call center application for my sol call center servcies

Hello ahaduweb11, It uses twilio if they provide you that number you are good to go.

Thanks

It looks like this is abandoned. No updates this year.

Hello Iyk20, I dont think so.

Thanks

Make some updates and provide a roadmap. I want to buy the extended licence.

can i use this on outbound calls? where AI will initiate the conversation

Hello fotoplusw, Yes you can make outbound calls too.

Thanks

Is it possible to set up automation, something like i have list of numbers, then ai will call it automatically one by one or simultaneously?

this only allow customer press 1,2,3 like this? or ai can auto conversation with customer?

you should integrate AI that can generate all posible prompts and answers

give the ai a business knowledge base page url and ai can read it and create all posssible questions and answers

I have a magnusbilling PBX in production. Can I connect my extension to your system or what is the cost to customize? I don’t use Twilio Voice API.

Hello asixassessoria, Its currently using twilio voice.

Thanks

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