52 comments found.
Anyone facing issues with this script, I can help resolve them in 2 hrs 
Hello. After installation, I click the “activate” button in the dashboard section of the admin panel to activate the language, and I get the error “Error! Something went wrong! Please try again later!”
It’s a waste of money, nothing is working properly.
I have purchased this and i want you to do the installation since every review has negative experience and no one seems to be able to properly setup neither i have done, if you care about the user experience i expect you to do the installation.
Still no response, do you want me to raise this issue with envato?
Hello,
I recently purchased the LevelUp application from Codecanyon (Purchase code: 94973a63-9de3-4ecf-90dc-61fdffe31d84). After completing the installation, I am unable to activate my license.
When I try to activate, I see the following message: “Please activate your license.”
However, when I click the “Activate” button, I get this error: “Error! Something went wrong! Please try again later!”
I have double-checked my purchase code and followed all installation steps as described in your documentation, but I am stuck at this point and cannot proceed.
Could you please help me resolve this issue as soon as possible? Let me know if you need any further information or access details. my url is https://mente.founder.mx
Thank you in advance for your support.
Best regards, Julio
Hi, please remove the purchase code from this comment as you should not disclose it publicly and send us an email with the admin access we will check for you. And don’t worry about activating license this is just there to make sure our copyright is not infringed. As you have a valid license you can still run all the features it won’t be a problem. Thanks
Okay, my login is ayreon2k6@gmail.com and the access is Gatitos225621! The login screen is https://mente.founder.mx/app/login It also won’t let me change logos or language.
Hi, can you recheck if the credentials are correct? We are unable to log in. Also, please don’t include the credentials in the comment sections as this is public. Instead, send us an email at support@cloudonex.com.
I purchased this “SaaS” product two months ago and it’s been nothing but a headache Features consistently failed to work as promised and even after going back and forth with support multiple times, the issues were never resolved. I asked for a refund, but was told it wasn’t possible because they released a “2.0” update which actually made things worse. Honestly, I regret the purchase and would recommend looking for a more reliable alternative Save yourself the time money, and frustration.
Nothing is responsive. I cant buy it
In mobile
How do you activate this license? Keeps getting – Error! Something went wrong! Please try again later!
So Much is wrong with your product mate, I understand why people want refunds, my experience dealing with you on other products hasn’t been great either. You have good ideas, but have extreme poor customer service!
Hi, please send us an email at support@cloudonex.com with your purchase code, we will check for you. Thanks
Hello please I need a refund, your product is not working at all.
Hi, let us know what is not working and send us an email at support@cloudonex.com. We will help you fix those. Thanks
Please check and register in the website https://weas.ai you will see all the issues
Hi, we have posted an update
LevelUp Version 1.2
1. Added reCAPTCHA. 2. Now the GenAI feature is only available for subscribed users. 3. Added Spanish Language. 4. Fixed the Stripe Issue.
We have implemented some feedback from our customers. We are working on more, coming soon, stay tuned.
How to update to the latest version?
If you are updating from the older version to the latest, follow the following steps- First, keep a full backup. Download the latest version from CodeCanyon. In the downloaded folder, you will find a zip file called update.zip. Replace all files from this folder with your current folder. If you use cPanel, you can directly unzip the update.zip in the cPanel.
Important Notice: Always keep a backup of previous files and the database before you update.
PayPal payment isn’t working.
Check weas.ai to see it
Hi I am interested in the SaaS product of this script. First, your demo says email/password incorrect, please look into that so that I can check the demo. 2. In my region of the world, PayPal and Stripe is not acceptable, so you might want to add more payment gateway such as Paystack, Flutterwave, payU, etc. to the script, since these are payment gateways accepted in my region.
Hi, just click on the demo login https://level-up.cloudonex.com/app/dashboard, yes we are thinking of adding more payment gateways soon. Thank you so much.
I am very disappointed with this product, it has not updated as it said, nor currencies, languages or anything, wasted money
Hi, updates are coming very soon. Thanks
Hi, we have posted an update
LevelUp Version 1.2
1. Added reCAPTCHA. 2. Now the GenAI feature is only available for subscribed users. 3. Added Spanish Language. 4. Fixed the Stripe Issue.
We have implemented some feedback from our customers. We are working on more, coming soon, stay tuned.
How to update to the latest version?
If you are updating from the older version to the latest, follow the following steps- First, keep a full backup. Download the latest version from CodeCanyon. In the downloaded folder, you will find a zip file called update.zip. Replace all files from this folder with your current folder. If you use cPanel, you can directly unzip the update.zip in the cPanel.
Important Notice: Always keep a backup of previous files and the database before you update.
In the “Sheets” menu of the “User Dashboard”, I created a spreadsheet with multiple sheets and saved it, but only one sheet was saved. When I checked the database, there was only one sheet of data in the “content” of the table “documents”. Even in the source code, it appears that only one sheet is converted to JSON, not multiple sheets.
Q1: Is this a bug? Q2: When will this be fixed?
Hi, only 1 sheet is under 1 doc can be saved now. We are open to implement feedbacks. Thanks
Hi there, I’m very interested in purchasing your script, but I’ve come across some reviews suggesting that the actual product doesn’t fully reflect what’s shown in the demo. Before I move forward, could you please confirm if the demo is built using the same exact code that’s provided after purchase? I understand that things like payment and security can be adjusted, but I’m primarily concerned about the core functionality being fully working as shown. Thank you for your time — looking forward to your response!
Hi, Thanks for your comment. The software is exactly as it is on the demo. We are selling the code that we uploaded for the demo. Some people just try to mislead people with comments that show their inability to configure things. Really appreciate your thoughtful question.
Hello, Is it possible to please get a refund? This product has many errors within the code (text and elements in places they shouldn’t be) and the inability to update much of the landing page content (images and content in the hero/header) from the super admin page. There are also some rather severe security issues within the product, it lacks features such as google re-captcha and basic KYC principles to ensure that users are genuine. I had high hopes for this product however in it’s current state it is completely un-usable and not worth the $69USD.
Hi, Thank you for reaching out and sharing your concerns regarding the product. We truly appreciate your feedback and understand your frustrations with the issues you’ve encountered. We strive to provide high-quality products and are always looking to improve. An update will come next month with the recaptcha feature and more. However, I must inform you that, according to our refund policy, we are unable to process refunds for the reason you mentioned especially when you downloaded it. This policy is in place to ensure fairness and consistency for all our customers. We encourage you to reach out to us via email support@cloudonex.com for assistance in resolving the issues you’ve experienced. We may be able to provide guidance. Thank you for your understanding, and we hope to assist you further.
Unfortunately, under Australian Consumer law, given that the product has not been delivered as promoted by yourself, I am entitled to a full refund. (see: https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel#toc-major-problem-with-a-product)
It has also come to my attention that the stripe payment gateway is not working and the “14 day free trial” functionality does not exist either. All of which means this product is not SaaS as advertised and further supports my request for a full refund.
Hi, As I said, if you are facing any error, reach out to us, we can help. And regarding refund, please check this https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund, and you can request through the process here if you think you are eligible. Thanks
I appreciate the refund, There seems to be a lot of stuff thats not linking or working properly in this system (budgets, projects, etc), I’ll check back as it is updated and re-consider buying it when the bugs are worked out.
Registered an account in the demo and my website you will see that only the NOTES feature is showing, SaaS is not also working (New user can’t pay due to the PayPal and Stripe module issue), anyone can register without email verification and validation, as well as Captcha which makes this system vulnerable to bot registration and DDos. When use the FREE ACCOUNT still showing the Monthly/Yearly while it’s free. Basic common sense functionality were missing which makes this product ridiculous. The Chat with AI is open for all, imagine thousands of people will use your OpenAI account for FREE! You will end up paying thousands for nothing!.
Registered an account in the demo and my website you will see that only the NOTES feature is showing, SaaS is not also working (New user can’t pay due to the PayPal and Stripe module issue), anyone can register without email verification and validation, as well as Captcha which makes this system vulnerable to bot registration and DDos. When use the FREE ACCOUNT still showing the Monthly/Yearly while it’s free. Basic common sense functionality were missing which makes this product ridiculous. The Chat with AI is open for all, imagine thousands of people will use your OpenAI account for FREE! You will end up paying thousands for nothing!.
Hi, we will gradually add more features and also make an option for the chat feature for the subscribers only, thanks for your feedback.
Hi, your product isn’t working as advertised at all, can you please kindly process the refund? I dont want to waste my time waiting for the envato dispute. Thanks
We are already working on the feedback and will post the update very soon. Thanks
I purchased it now but the /app/login is still showing your brand logo.
Hi, thanks. Change the logo from settings.
This is a suicide product for SaaS, even non-subscribed users can use the AI Chat without limits. Anyone can able to register without any email validation too, there is no catcha as well to identify bot registration. PayPal is not working even the credentials were correct too, documentation is not complete at all, there is no PayPal and Stripe subscription ID configuration tutorial. The PWA is showing the CloudOnex branding, even all the emails that sent to the user have their branding.
Hi, to change the application name go to .env file and change the app name from cloudonex to your company. About your other problems, we will investigate and update accordingly. AI Chat feature was kept like that as a design choice, if you want it just for the subscribers, we can do that no problem. Thanks
Is it possible to add a custom Bangladeshi payment gateway, such as bKash?
Hi, We are out of capacity at the moment. You can hire someone else to do that for you, it’s made with php laravel framework. Thanks so much.
The regular license will get the saas functions, all features and the source code correct?
Yes.
