231 comments found.
Good day, im still having installation issue, after uploading the file on cpanel, also uploaded the database file, the website url is showing HTTP ERROR 500, i have tried installing the file on 2 different servers,still giving the same error. Please i need response here, the link you sent is not responding
Sorry for the inconvenience caused.
Could you please share your ticket number so we can quickly locate your request and assist you further? We’ll prioritize resolving this issue for you.
The communication was on team, so no ticket no
We request you to generate support ticket here so we can help you: https://iqonic.desky.support/
I’m Trying to create a ticket What is the product category? My purchase key is saying code invalid?
Hello, Sorry for the inconvenience.
To generate a support ticket, please make sure to select the correct product in the ‘Product Category’ dropdown of the support form. Also, ensure that you enter the correct purchase code for the product you’ve purchased.
If you face any issues, feel free to let us know. We’re here to help!
Site is loading very slow after buying it’ll same? Also do you provide APIs & webhooks? If I want to connect with different softwares?
Hello, Thank you for reaching out!
We are actively working on improving the site speed. We do not provide a full API collection.
Regarding Webhooks, we have added them to our roadmap for future updates.
Could you please share more details about the different software you would like to connect with? This will help us better understand your requirements and guide you accordingly.
Thank you!
Whatsapp chatbot & other third-party softwares
Yes, you can integrate WhatsApp chatbot and other third-party software.
- You can either implement it yourself, with the help of your developer, or
- If you would like us to assist with the integration, please gather all your requirements into a document and contact our business executive on Microsoft Teams.
Our business head will guide you properly and ensure you receive the right assistance.
You can reach out to Mr. Rahul via Microsoft Teams using this link: https://teams.live.com/l/invite/FEAh18wQSi9roOzkAI
Thank you.
is this including apps? app instalation can get free ?
Yes, it also includes the mobile apps. If you require installation assistance, we do offer installation services separately which you can purchase additionally.
Please contact on Teams here: https://teams.live.com/l/invite/FEAh18wQSi9roOzkAI
what is the cost of installing the script and configuring the apps
Hello, Please contact us on Teams for more information: https://teams.live.com/l/invite/FEAh18wQSi9roOzkAI
Great work!
Thank you for your feedback. Do you plan to purchase the item?
Hi Iqonic Team,
We’re working with the Laravel Multi-Vendor version of KiviCare and have several questions we hope you can help clarify, as we’re currently experiencing issues that may be related to system limitations or misunderstandings in setup.
Are Parent Categories and Subcategories fully supported? We are currently using parent categories and subcategories in both System Services and Services, but we noticed that your demo does not use them at all. We suspect that using nested categories might be the reason we’re encountering unexpected errors in the interface and during service assignment. Can you confirm if this structure is officially supported and stable?
Image sync between System Services and Services (Multi-Vendor): When we upload an image to a System Service, it does not appear automatically in the linked Service. → Is this expected behavior in the Multi-Vendor version, or should the image sync across both? → Do we have to re-upload the same image again manually for each service created from a System Service?
How to offer both Online and In-Clinic options for the same specialty? We’d like to offer both online and in-person consultations for services like General Medicine. → Is it possible to manage both modalities under a single service, or should we create two separate services for each type? We want patients to be able to choose the modality at booking, if possible.
Multi-currency pricing support: Is there a way to configure prices per clinic or per service in different currencies (e.g., USD, EUR, VES)? → Or is the system limited to a single default currency for all services and clinics?
“Header Menu Setting” in Frontend Not Working via Admin Panel The “Header Menu Setting” option in the admin panel does not open or display anything when clicked. We’ve tested this in multiple browsers and environments, and it remains non-functional. → Is this a known issue, or does it require a specific configuration or data setup to work properly?
We appreciate your support and would be grateful for any guidance on these points
Hello, Thank you for reaching out with your detailed questions. Please find our responses below:
1. Parent Categories and Subcategories Support:
- Yes, the system fully supports Parent Categories and Subcategories. These are used when the admin creates categories, system services, and services via the Admin Panel. If you’re encountering unexpected behavior or interface issues, we recommend creating a support ticket so our technical team can investigate the issue in your environment.
Support Portal Link: https://iqonic.desky.support/
2. Image Sync Between System Services and Services:
- Currently, images do not sync automatically from System Services to Services. You will need to manually upload the image again for each service. However, this feature can be added via customization. If you’re interested, please let us know and we can assist you further with customization options.
3. Online and In-Clinic Consultation Options
- The ability to offer both online and in-clinic consultations under a single service is not available by default. To support this functionality, you would need to create two separate services or opt for custom development to allow patients to choose a consultation type during booking.
4. Multi-Currency Pricing Support
- By default, the system supports a single global currency. Multi-currency pricing per clinic or per service is not supported, but it can be implemented through customization.
5. Header Menu Setting Not Working
- The “Header Menu Setting” is working correctly on our end. If it’s not functioning for you, it may be related to your specific configuration or environment. Please submit a support ticket with relevant details (screenshots, console logs, etc.) so our team can assist you directly.
Support Portal Link: https://iqonic.desky.support/
Thank you!
I see that your flutter app is more focused on clinics than doctors. Do you have an app that displays a list of doctors according to their medical specialty?
Currently, we don’t have an app that displays doctors independently without being associated with a clinic. However, we can provide customizations to meet your specific feature requirements.
You can reach out to us with detailed documentation of your needs via Microsoft Teams: https://teams.live.com/l/invite/FEAh18wQSi9roOzkAI
Thanks, but it doesn’t make sense. It will cost a lot of money and there are already ready-made solutions that offer what I need. But it’s a suggestion for you to have a product like this for your customers.
Thank you for your valuable suggestion. We will take note of it and discuss it with our team. If it’s feasible to implement, we will consider including it in a future update.
Dear, is there any addon for the other clinic financial expenses to calculate all breakdowns and revenue together
Within the KiviCare system, you will have access to comprehensive financial reports including total bookings, total revenue of the system, admin revenue, clinic admin revenue, clinic revenue, and doctor earnings.
However, if you’re referring to tracking and calculating financial expenses or revenue for other clinics outside of this system, currently there is no feature to support that.
Is there any way to integrate or extra addon do you have for solving in one package, for same clinic i want to add expenses, like employee salary to entry or buying materials for clinic add to system.
It would require customization. You can contact us for customizations on Microsoft Teams: https://teams.live.com/l/invite/FEAh18wQSi9roOzkAI with a detailed document outlining your requirements.
Hi,
The Patient E-Wallet feature was recently added. Could you please guide me through using it effectively? Specifically, I’d like to understand how to top up the wallet, apply wallet balances to invoices or services, and track transactions or remaining balances within the system.
Thank you!
Hello, Thank you for reaching out.
At the moment, the Patient E-Wallet feature allows users to pay for services using their wallet balance. However, wallet top-up and withdrawal functionalities are not yet available in the current version of the system. These features are already planned and are part of our roadmap for upcoming updates. Users can track Wallet Transactions and view the remaining balance by navigating to the Profile Section in the User App.
We appreciate your patience and understanding as we continue to enhance this feature.
Thank you!
Hi there, In the web structure it shows a folder for Vue, is this framework being used? Can you please list the technologies used and confirm that all source code will be included with the purchase?
Thanks,
Yes, the KiviCare Laravel project includes a Vue.js folder in the structure, It is primarily used for handling certain dynamic components within the admin panel.
The main technologies used in the project are:
- HTML & JavaScript – for building the core structure.
- PHP (Laravel) – as the main backend framework.
- Vue.js – used selectively for specific interactive elements within the admin panel.
We confirm that all source code will be included with the purchase, covering both frontend and backend components.
Pre purchase question:
1. I can see patient app / clinic app. But where is the doctor app? How do doctor access this?
2. I found bug while navigating https://apps.iqonic.design/kivicare-laravel/encounter-list. Will you fix the bug?
Hello dear,
1. The Clinic Admin App supports multiple roles, including Doctor, Receptionist, and Clinic Admin (when multivendor is enabled).
2. Thank you for bringing this bug to our attention — we will definitely address and fix it.
Dear, is there medical lab uploading file with this system? like xray files?
Thank you for your inquiry.
The system includes a feature called “Body Chart” where practitioners can upload medical lab files such as X-rays, reports, or other diagnostic documents while encountering patients.
ok great, could you tell me about permission and rules is it available inside the demo? and also can we hide all financial modules from other user only show from receptionist or finance department?
In our demo, roles and permissions are not enabled by default. However, in the actual project, we have implemented a robust roles and permissions system. So yes, you can hide all financial modules from other users and make them visible only to the receptionist or finance department, based on assigned roles and permission.
I have few questions
1. can i make code changes
2. Do i need to buy licence only one time(if i dont want any updates)
3. Do i need to buy license for each customer
4. Do you have a development mode/license where i can try this product offline
1. Yes, you can make code changes; however, we only provide support for the original source code.
2. You can purchase a one-time license which includes lifetime updates. Please note that support is limited to 6 months.
3. No, you do not need to purchase a separate license for each of your customers. But you can host website on only 1 server/domain.
4. You can explore our demo products using the links provided on CodeCanyon: https://codecanyon.net/item/kivicare-complete-clinic-management-system-laravel-flutter/53137285Can this script be hosted on cpanel or only for cloud hosting, also give the server configuration.
Laravel-based script can be hosted on cPanel as well as on cloud hosting (like AWS, DigitalOcean, etc.). Both are viable options, depending on your performance needs, scalability, and control level.
I came across Spanish Kopernica AI by Neurologyca, which uses facial analysis for detecting neurological disorders and enhancing human-machine interactions. I was wondering if you have any plans to implement similar AI-driven features in your script or future updates.
Looking forward to your thoughts.
Yes, we are very interested in implementing such AI-driven features in our system. If you could kindly share any visual references—such as a video, image, or a working example—it would help us better understand the functionality and explore how we can incorporate something similar in our future updates.
Currently only twilio whatsapp and sms api is available…
Add custom
We are using the Twilio WhatsApp API for message integration. If you want a custom solution, you will need to customize your code.
Kindly provide whatsapp Integration documentation
We have provided the WhatsApp integration steps in our documentation.
Please refer to the following link for detailed instructions: https://apps.iqonic.design/documentation/kivicare-laravel-doc/build/docs/user-guide/how-to-enable-whatsapp-sms-notification
Kindly add custom whatsapp and sms api ...
okay.
Hello, by purchasing the regular license version, do I have access to the app for Android and iPhone along with the panel? Does everything come together? After I purchase the full version, can you publish the app to the App Store and Play Store? Can I put the app in Brazilian Portuguese?
Hello,
The Regular License and Extended License include the full source code, covering the Admin Panel and Flutter App for both Android and iOS code. You can also add Brazilian Portuguese as a preferred language in the app on your end by your side.
If you require installation services, you can purchase a separate installation package, as installation is not included with the Extended License.
For assistance with publishing, please contact our business executive on Microsoft Teams. Our business head will guide you through the process and provide the necessary support. You can reach out to Mr. Rahul via Microsoft Teams using this link: https://teams.live.com/l/invite/FEAh18wQSi9roOzkAI
Thank you!
I had asked once and they told me that the extended license included publishing on the Android app for the Apple Store. Is it no longer available? What is the advantage of the extended license?
Yes, we were offering installation service with Extended license, but as per new Envato policy, we no longer offer this anymore. You can purchase our service pack for installation service.
For more information, please reach out to us here: https://teams.live.com/l/invite/FEAh18wQSi9roOzkAI
Does it support the 24-hour format?
No, currently the app displays time in a 12-hour format. Thank you for bringing this to our attention. We will add 24-hour format support in a future update.
Hi, 1. all images on /storage path not show, 2. have issue about upload image in /media path, I have to set permission to 755 all times when system create new upload and new folder
To fix the image issue please run the php artisan storage:link command in your terminal and ensure that your APP_URL is correctly set in the .env file. If the issue persists after following these steps, please generate a support ticket, and our team will guide you in resolving it.
Support portal: https://iqonic.desky.support/
