I attempted to file a support ticket on your website and it just said it got flagged for spam…. ? This isn’t encouraging as I have an issue with the plugin I just setup/purchased yesterday;

I logged in this morning to a dummy user account to check out the My Rewards & Points profile page and unfortunately this takes you to an error 404 page currently. This page is enabled on the plugin and nothing was changed. How can I fix this?

Also, how can we submit tickets on your page if they are auto flagged as spam???

My support has expired but i found some issues with your plugin but i am asked to pay/renew $64.75 for something that you should fix?

1. in mobile view the text is bigger than the circle. i am not sure why no one else has reported this issue? https://imgur.com/nyABAtu

2. When a customer redeems points, it sends them email saying you have earned new points?? it makes no sense? this is something the developer should fix but i was again asked to renew support for something that should be fixed by them? https://imgur.com/RRHiqzl

Am i the only one having this issues?

Hi what does the Redemption Points Steps do? i am confused and nothing in the docmention explains what each things go? and why can’t we contact support for such simple question? it says renew plugin. there is another bug in your plugin too but guess you are going to say renew for support instead of fixing the bug right?

Hi, Can I redeem points with coupon code. For example if I created coupon code “coupon50” can it redeems 50 points when user use during checkout? Thanks

[04-Mar-2025 16:20:01 UTC] PHP Warning: Undefined array key “host” in /var/www/html/wp-content/plugins/welaunch-framework/welaunch-framework.php on line 145

Hi, I tried to reach you via support ticket but my support has expired. I am looking for documentation on transferring user points from your plugin to your plugin on another domain (we are renovating the site and have a new site on dev.domain.com). Export works. Import doesnt work. It says: File uploaded. Found 526 rows and 6 columns. Importing reward_points now: 0 / 526 , progress bar (2 balls) blinks but nothing happens in 30 minutes. I’m able to extend support but i’m wondering if this is a bug? Is manual for export/import users point in documentation? What should the file structure be? Yours?

Your quick description behind Import button is: How to use best: 1. Export all user points (see settings > export user points button) 2. Do modifications in excel file. 3. Import modified Excel file.

Thanks,

Hi support, can you please assist me on how to change the thank you page text “Your points will be processed as soon as your order is paid.“, i find it no option i can actually change the text, only can add text. Thank you

Hi there, Pre-Sales question. Does the plugin allow for points to be awarded only when an order status is “Processing” and/or “Complete”? This is to avoid points being given when order is on-hold or on-backorder?

Hello

Sorry but the earning by sharing works on a weird way, i clicked share by Facebook, popup appear and istantly i receive the points to my account (by mail notification)...without sharing nothing; i can close the popup and take my points.

It should work like this?

Hi, plugin support 8.4 php version?

After the 1.2.3 update I don’t see the administration area.

Updated to 1.2.2 and the Report & Users section in the Admin area now comes up 404. I can see that the url for that page has changed and I tried with the old url but it tells me that I do not have permission to access that page. Can you please help?

hi, do you plan to fix

[13-Jan-2025 10:37:18 UTC] PHP Notice: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the woocommerce-reward-points domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/.../web/.....rs/public_html/wp-includes/functions.php on

Hi support, i wish you can reply to message, this is regarding birthday points rewards, as an admin / shop manager, we cannot view our customers birthday date at “my accoun” page , kindly refer to the screenshot – https://snipboard.io/QpsJ3I.jpg thank you

quick question,in regards to your WooCommerce Reward Points plugin,we just noticed two files in the zip,the plugin itself and something called welaunch framework,do we need this welaunch framework to enable the WooCommerce Reward Points plugin?We just make sure,the framework plugin wont affect anything else on our site.

Can I see a table where the Customers added their birthdates as information intention? In databse or something like that?

Are you able to add points to a user using the woo API. Also could you add a custom points log for the entry. IE: “Completed Special Task”, 5000 Points.

Hi support, is this plugin support custom API? like woocommerce rest api, need to syncs to another system using asp, your reply is highly appreciated

How does this compare to SUMO plugin? What makes your different?

Tips for me License already used。Unable to enable